Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience so far! Gav and Rhodri
The purchase experience so far has exceeded my expectations. Gav has been superb, and I was also today delighted by the customer service shown by Rhodri as he carefully explained the “extras”, what was possible and how much things were going to cost. We didn’t feel rushed, pressured or hard sold. None of that. I think we ended up with the best possible next steps. Let’s hope this experience continues into the move in and beyond!
Chris · 5 September 2026
Agent replied · 25 September 2026
Hi Chris J,
We are truly delighted to hear that your purchase experience has exceeded your expectations. It's wonderful to know that our team provided such clear and pressure-free explanations regarding your options and costs. We appreciate you sharing your positive feedback and are committed to ensuring this excellent experience continues through your move-in and beyond.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotOur experience with Bovis Homes so far
Our experience with Bovis Homes so far, right through to reserving our new home, has been wonderful. A special thank you to Sylwia, who has been friendly, patient and incredibly helpful throughout. She has taken the time to answer all our questions and provided continuous support, making us feel welcome and reassured at every step.
D · 18 September 2026
Agent replied · 25 September 2026
Hi D Gurung,
We are so pleased to hear about your wonderful experience reserving your new home. It truly makes us happy to know that our team provided such friendly, patient, and helpful support throughout your journey. We appreciate you sharing how confident and welcome you felt, and we thank you for your kind words.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotDan was excellent
From start to finish in our house buying journey, Dan at the Elgar Park Sales Office was brilliant. Dan has great attention to detail and gave us all of the information we required to be confident in our decisions. All of our queries were responded to promptly and any issues resolved with minimal inconvenience. Dan was friendly, personable and easy to work with during the entire process.
Josh · 16 May 2026
Agent replied · 6 June 2026
Hi Josh,
We are so pleased to hear about your positive experience during your home-buying journey. It's wonderful to know our team provided excellent attention to detail, promptly answered your queries, and made the process smooth. We appreciate you sharing your recommendation.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotBuying a new home
Moving homes is a really stressful experience, Bovis have thought through all the processes that one has to go through and thoroughly documented every step. Thus, helped by really great sales consultants (special thanks to Sylwia who was really 5 star), you are taken through each step and the quality of the build process and the way everything is managed gives a real confidence that you are buying a great new home. Altogether a system that helps you every step of the way.
Michael · 24 December 2025
Agent replied · 25 December 2025
Hi Michael,
We're happy to hear that our detailed processes and dedicated sales consultants made your home-buying experience smooth and instilled confidence in the quality of your new home. Thank you for your positive feedback!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotWe visited Megan at the Whiteley…
We visited Megan at the Whiteley meadows development to discuss the options available for our current situation. We came away excited about the possibilities and will be returning once we are in a position to buy. Thank you Megan and Team for a great experience.
Hattie · 18 August 2026
Agent replied · 25 September 2026
Hi Hattie,
We are so pleased to hear that your visit to the Whiteley Meadows development was such a positive experience. It's wonderful that you left feeling excited about the possibilities, and we look forward to welcoming you back when you're ready to proceed.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotExcellent appointment with Rhodri
Meeting Rhodri was such a pleasure - he was welcoming, helpful and extremely professional. He really stood out and he couldn’t do enough to help. Unfortunately, the location wasn't right for me so I won’t be meeting him again
Consumer · 19 September 2026
Agent replied · 25 September 2026
Hi Consumer,
We are so pleased to hear about your positive experience with our team member! We appreciate you highlighting their professionalism and helpfulness. We understand that the location wasn't suitable, and we thank you for your valuable feedback.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotDavid Howard our Sales Consultant at…
David Howard our Sales Consultant at Coggeshall Mill made our customer experience, one that was impressive from the start. Explaining everything really well and keeping us informed along the way. David was very knowledgeable and pleasant to discuss any questions or concerns we had. David has made the whole process so far easy and smooth.
CHICKALOO · 14 May 2026
Agent replied · 6 June 2026
Hi CHICKALOO,
We're so pleased to hear that your experience was impressive from the start. It's wonderful that everything was explained well and kept you informed. We appreciate you highlighting the knowledgeable and pleasant assistance you received, making the process smooth.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotI had a viewing of a home last week and…
I had a viewing of a home last week and met Rod. He was excellent in every aspect of the process, professional, knowledgeable, friendly, and very helpful. He answered all my questions clearly and made the viewing experience smooth and enjoyable. I would highly recommend Rod to anyone looking for outstanding service.
Lijesh · 30 May 2026
Agent replied · 6 June 2026
Hi Lijesh Kj,
We are so pleased to hear about your excellent experience with our team member. We appreciate you sharing your positive feedback.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotRod was amazing…
Rod was amazing when we came to visit the site and show home. He went above and beyond with his level of service and customer care towards us and explained everything and answered our questions so well. He made us feel so at ease and understood. Thank you very much!
Eleanora · 28 May 2026
Agent replied · 6 June 2026
Hi Eleanora,
We're happy to hear you had such a positive experience visiting the site and show home. We appreciate your kind words about the service and care you received. Thank you for your feedback!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotYour representative was very…
Your representative was very personable, professional and engaging. He gained insight into my circumstances, my wants and needs in a non intrusive and friendly manner. He provided me with answers to all I asked and it was evident he knew the site, availability and options in detail. He took me around the showhome and where I recognised a negative i.e. no double oven, he offered a suggestion. He followed up same day with videos and virtual tours of a 3 bedroom detached as he promised. This was a positive experience for me
Jennifer · 18 September 2026
Agent replied · 25 September 2026
Hi Jennifer ,
We are so pleased to hear about your positive experience with our representative! It's wonderful to know that our team member was able to provide such a professional, engaging, and insightful service, understanding your needs without being intrusive. We appreciate you highlighting their detailed knowledge of the site and options, and their proactive approach in offering solutions and following up with additional resources. Your feedback truly encourages us.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotPurchase of bungalow
David was excellent from start to reservation of bungalow he was extremely patient with an 89yr old and the incentives he organised for me were great thank you Bovis
Jean · 24 September 2026
Agent replied · 25 September 2026
Hi Jean,
We are so pleased to hear about your positive experience! It's wonderful to know that our team was patient and helpful throughout the reservation process. Thank you for sharing your kind words.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotBirch on the Cornish Quarter
Although we did experience a significant delay to the build of our new property (A Birch on the Cornish Quarter in Wadebridge), the care shown to us by the Bovis Team both before and (importantly) after we moved in has been exceptional. In particular, the following staff have gone above and beyond to ensure our experience has been a really positive one: the truly excellent Charlotte Pearce in the Sales Team, Paul the Site Manager, Adam Purvis in the Site Team coordinating everything, Darren in the Customer Care Team efficiently fixing our snags and not forgetting Andreas the incredibly helpful 'Gate Keeper' on site. We have felt all along that the staff genuinely care about our moving-in experience, so that we can really enjoy our new home without worry and anxiety. All the staff we have encountered have been pleasant, responsive and effective in supporting us.
Stephen · 18 August 2026
Agent replied · 25 September 2026
Hi Stephen,
We truly appreciate you taking the time to share your positive experience. We are genuinely pleased to hear that, despite the initial delay, our team's dedication and care made such a significant difference in your moving-in journey. It is wonderful to know that our colleagues went above and beyond to ensure you could enjoy your new home without worry. We are committed to providing exceptional support and are glad to know this was reflected in your interactions with our team. Your feedback is invaluable to us, and we are delighted that we could make your experience a positive one.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotGood Customer Service
Just used Bovis Homes in Sawtry to buy my daughter’s first home. All the staff were very knowledgeable and went above and beyond to accommodate all our wishes. Everything went smoothly from start to finish and we were kept in the loop every step of the way. We dealt with Matt Earith, Sales Consultant the majority of the time. He made the house buying process a breeze and would highly recommend him.
Debbie · 22 September 2025
Agent replied · 26 September 2025
Hi Debbie,
We're happy to hear that the purchase of your daughter's first home went smoothly. It's great to know that our team was knowledgeable and accommodating, making the process a breeze for you. We appreciate your recommendation.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotHaving bought my new build in February…
Having bought my new build in February and moved in the beginning of March I cannot thank Nick and all his team for everything they have done for me, nothing was too much trouble for him.
.Mrs · 2 June 2026
Agent replied · 6 June 2026
Hi Mrs Margaretc clemans,
We're so happy to hear about your fantastic experience with us! It's wonderful that our team made your transition smooth. Thank you for your kind words.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotDawn was so welcoming and friendly
Dawn was so welcoming and friendly. Her experience and expertise was wonderful ss she explained all about the site property etc
Ali · 10 September 2026
Agent replied · 25 September 2026
Hi Ali TS,
We are so pleased to hear that our team member was welcoming and friendly. It's wonderful to know that their experience and expertise were helpful in explaining everything about the property.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotOutstanding experience 🌟
We honestly couldn’t have asked for a better experience during our house buying process. From start to finish, Amber Luxton was absolutely incredible professional, supportive, knowledgeable, and always there to answer any questions we had along the way.
Natasha · 14 May 2026
Agent replied · 6 June 2026
Hi Natasha,
We're so pleased to hear that your home-buying journey was such a positive experience. It's wonderful to know that our team's support and dedication made a significant difference. Thank you for your kind words; we truly appreciate them.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotFantastic and welcoming experience from…
Fantastic and welcoming experience from first views to reserving. Explains everything clearly and fabtastic with our 2 children as well. The show houses made us want to switch from a potential other builder of homes which we were close to reserving. Homes look to be of high quality and perfect for our next home. We are very excited to continue the process and move into our new home.
Sean · 16 August 2026
Agent replied · 25 September 2026
Hi Sean,
We are so pleased to hear that your experience with us has been so welcoming and positive, especially with your children. It's wonderful that our show homes have made such a strong impression and that you're excited about the quality of our homes. We look forward to helping you move into your new home!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 1/5
TrustpilotIncredibly stressful and upsetting experience
Incredibly stressful and upsetting experience would never buy from Bovis again. We relied on clear assurances given during the sales process about the nature of the development and neighbouring properties, which heavily influenced our decision to buy our home. After completion we discovered things were not as we had understood. What has been most upsetting is how dismissed we have felt throughout the process. Bovis have repeatedly relied on contractual wording and the position that communities can change over time, rather than properly address the fact that specific verbal assurances were given during the sales process which influenced our decision to buy. Despite neighbours also reporting that they were given similar assurances during their own sales process, the situation has effectively come down to Bovis' word against ours. This has been incredibly upsetting and has left us feeling as though we are being accused of either lying or misremembering what we were clearly told. Overall a deeply upsetting and stressful experience. If you are buying from Bovis make sure absolutely everything discussed during the sales process is confirmed in writing.
E · 17 May 2026
Agent replied · 6 June 2026
Hi E S,
We’re sorry to hear that you feel this way following your purchase and the outcome you’ve described.
We aim to provide clear and accurate information throughout the sales process, and all details relating to a purchase are set out within the formal documentation. As developments can evolve over time, we do rely on these contractual documents as the definitive record of what has been agreed.
That said, we recognise your concerns around the assurances you believe were given and understand why this has been frustrating. We have requested further information and will review this internally to ensure our processes and communications remain consistent and appropriate.
Thank you for your feedback.
Kind regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotBovis/Sage Shared-Ownership purchasing experience The Hedgerows Matford Brook Exeter
My son is in the final stages of getting his Bovis/Sage shared-ownership home in The Hedgerows, Matford Brook Exeter. The sales team, initially Sophie then Amber Luxton, have done a GREAT job so far- always responsive, friendly, very competent and helpful. Amber has given him/us support and clarity throughout what could have been an overwhelming process. It’s so exciting for him to be so close to getting his own home- not something he imagined being able to do without this shared-ownership scheme. We’re sorry Amber has had to move to another Bovis site this week and will miss sharing the joy of him getting the keys on completion…..
Char · 15 May 2026
Agent replied · 6 June 2026
Hi Char Smith,
We are so happy to hear about your son's positive experience with our team and the shared-ownership scheme. It's wonderful that we could help make his homeownership dream a reality. We appreciate you sharing your kind words.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 1/5
TrustpilotDo not buy with bovis/vistry
Bad after sales customer service. A year in and I’m still fighting to get the repairs done I need doing. After raising concerns of the flooring upstairs where they had cut holes they fobbed me off and a short time later my foot went through those holes. My en-suite shower was taken out and put back in 5 times, two weeks without an operational shower and they also put tiles on that were a different colour and tried to tell me I was seeing things. The roof has had to be repaired. I say this very loosely as it’s been bodged. My back garden floods and I’m awaiting the work to be completed. The kitchen sink keeps going rusty and it has been replaced twice. Everything they use in the houses are cheapest of the cheap. Managers and site managers treat you like you know nothing, then they give you a bit of hope by having someone else get involved before then treating you exactly the same. I have had to submit a claim to NHBC and also raise a complaint with the new homes ombudsman. Hate to say it as the area is lovely, but do not buy with bovis/vistry.
Lance · 11 May 2026
Agent replied · 6 June 2026
Hi Lance,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the frustration caused by the issues you have outlined. We fully recognise how disruptive ongoing repairs and unresolved defects can be, particularly when they affect key areas of your home such as flooring, roofing, and bathroom facilities.
We appreciate your concerns regarding the time taken to address these matters and the inconvenience caused by repeat visits and remedial works. This is not the level of service we aim to provide, and we regret the impact this has had on your day-to-day living.
Your comments regarding communication and your interactions with members of the team are also noted. Clear, respectful, and supportive communication is something we expect at all times, and we are sorry if this has not been your experience.
We understand that you have escalated your concerns through external channels, and we will continue to engage with these processes as required. In the meantime, your feedback has been shared internally to ensure that the issues raised are reviewed and that any necessary improvements to both workmanship and customer care are identified.
We are committed to working towards resolving outstanding matters and improving the overall experience for our customers.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 4/5
TrustpilotThe environment is good
The environment is good, houses are good. The staff - Wendy is very nice and helpful
Gary · 17 August 2026
Agent replied · 25 September 2026
Hi Gary,
We're so happy to hear you enjoyed our environment and homes! We appreciate your kind words about our team.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotTara at Sunnybower
Tara was extremely helpful and made us feel very comfortable at the Sunny Bower Office today
Anonymous · 15 August 2026
Agent replied · 25 September 2026
Hi Anonymous,
We're so glad to hear our team member provided such a comfortable and helpful experience during your visit. We appreciate you recognizing their dedication and expertise. Thank you for sharing your positive feedback!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotLisa has been absolutely exceptional…
Lisa has been absolutely exceptional throughout the process so far. Great support and communication.
Customer · 25 August 2026
Agent replied · 25 September 2026
Hi customer,
We are so pleased to hear that our team member provided such exceptional support and communication throughout your experience. Thank you for sharing your positive feedback.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotLovely welcome from your staff.
Lovely welcome from your staff, in particular Grace from the Windsor Arch development.
Elana · 26 August 2026
Agent replied · 25 September 2026
Hi Elana ,
We are so pleased to hear about the warm welcome you received from our team, especially from Grace at the Windsor Arch development. It's wonderful to know that our staff were friendly and helpful in answering all your questions.
Kind Regards,
Kobi
Bovis Homes
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