Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotShow home good but some issues for us
We thought the show homes were well built and had lots of storage but not sure about a couple of things with design. 3 bed had a v small square hallway and the heat source pump was v obvious. Staff were very friendly and helpful with our questions. Mostly v impressed. Knowing the area but still too expensive for us.
Shelley · 29 August 2026
Agent replied · 25 September 2026
Hi Shelley,
We're glad to hear you found our show homes well-built with ample storage and that our staff were friendly and helpful. We appreciate your feedback regarding the design elements and pricing, and we'll consider these points carefully as we continue to improve.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 4/5
TrustpilotThe sales Agent has been helpful in…
The sales Agent has been helpful in different situation
Anthony · 10 September 2026
Agent replied · 25 September 2026
Hi Anthony,
We are so pleased to hear that our sales agent was able to assist you effectively in various situations. Your positive feedback is greatly appreciated.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotVery welcoming and helpful
Very welcoming and helpful, Debbie was very friendly.
Natalie · 4 September 2026
Agent replied · 25 September 2026
Hi Natalie,
We're so happy to hear that our team was welcoming and friendly. We appreciate your kind words!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotWe called today at the Hollingworth…
We called today at the Hollingworth Lake development. We were greeted by the super friendly Rhrodri. He was extremely informative, he quickly and very concisely gave us a good overview of the Cypress property. He outlined the similarities to the showroom and also explained the difference in layout and room sizes.His manner was very upbeat and pleasant, he left us to explore the house at our ease without any pressure.
Bronach · 29 May 2026
Agent replied · 6 June 2026
Hi Bronach,
We're so glad you had such a positive and informative visit to our development. It's wonderful to know our team provided a helpful and pressure-free experience. We truly appreciate your kind words!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotRep was very friendly
Rep was very friendly, lots of guidance, and refreshments
Kirsty · 22 August 2026
Agent replied · 25 September 2026
Hi Kirsty,
We're so glad to hear that you had such a positive experience with our representative. Providing helpful guidance and a welcoming environment is very important to us.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotEverything was amazing
Everything was amazing all went smoothly and very quick. Annette our sales representative was brilliant helped straight away with any queries we had. Not one bad thing to note. Thank you Bovis homes and thank you Annette.
Charlie · 22 December 2025
Agent replied · 25 December 2025
Hi Charlie Kitchin,
We're happy to hear that everything went smoothly and quickly for you. It's great to know that our sales representative was so helpful. Thank you for your positive feedback!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 1/5
TrustpilotDo not buy from this company
Do not buy from this company. They lie about the locations of housing association properties as they are sold to private investors so Bovis can get away with listing them as privately owned on their site map. They know exactly what they’re doing. Our estate is essentially a council estate and Bovis do not care about the anti social behaviour or how they clearly misrepresented properties. I am actually semi attached to a HA property when I was assured multiple times it would 100% be a private sale like us. The customer services team are useless and threatened me with legal action. DO NOT BUY A VISTRY HOME.
Lauren · 23 September 2026
★★★★★ 1/5
TrustpilotDo your research before you buy!!!!
Bought a new Bovis home in June 2024 and couldn't fault the sales journey or the snagging. All I would say is do your research regarding your plot and the surrounding green areas as we have had issues with various residents gathering in communal spaces, destroying trees, drinking, fighting, swearing, loud music etc. Our supposedly private driveways are used by dog walkers, kids racing on scooters and bikes to shortcut the paths provided- only a matter of time before someone gets injured! Vistry are not interested in helping to resolve neighbourhood issues once the house is sold so ask residents already living on the estate for their opinion before you buy a new home, especially if its near a green space. We have a residents group now and all have to report incidents regularly to Housing Associations and the Police who are working with us to try and resolve issues.
Sarah · 23 September 2026
★★★★★ 2/5
TrustpilotPoor customer service for secure…
Poor customer service for secure buyers. Visited the Pippins Place development in West Malling as a cash buyer with two mortgage-free properties. I was told there is a long waiting list for an unbuilt plot ready next summer, and that I would need to sell my home and go into rented accommodation to proceed. I was also told to chase them monthly for updates. The sales team completely failed to value a secure, chain-free buyer. They should be chasing the client, not the other way around.
Sharon · 21 September 2026
★★★★★ 5/5
TrustpilotExcellent professional and friendly service
Matt and the team have been fantastic. Always friendly and courteous, we have felt very well supported thus far and we are grateful for the thorough and professional service.
Martin · 19 February 2026
Agent replied · 25 February 2026
Hi Martin & Kerry,
We're happy to hear that you felt supported by our team. We appreciate you taking the time to leave us this great feedback regarding our service.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotAs a first-time buyer
As a first-time buyer, the process of buying a home was all very new to me, but my experience with Bovis Homes at Broxborough Park has been impeccable from start to finish.
Rory · 23 December 2025
Agent replied · 25 December 2025
Hi Rory,
We're happy to hear that your first-time home-buying experience at Broxborough Park was impeccable. It's great to know that our sales consultant was knowledgeable and approachable, making the process feel familiar. We appreciate your positive feedback and high recommendation.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotVery helpful and knowledgeable
Nothing has been to much for John, had 2 site visits and was able to get all of my questions answered. Feel confident in my decision and I am looking forward to making my choices as to how the property will look.
Matt · 6 September 2026
Agent replied · 25 September 2026
Hi Matt,
We're so glad to hear that our team was able to provide such helpful assistance during your site visits. We appreciate your positive feedback and are excited for you to finalize your property's look!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotWe had viewing of the property and I…
We had viewing of the property and I would really loved the way Mr.Rod handled it.He literally nailed it with his customer relation skills and it was great to meet him.He was so pleasant through out the appointed and I would definitely recommend him if some one is looking to buy a home.Thank you so much
Frami · 30 May 2026
Agent replied · 6 June 2026
Hi Frami,
We're so happy to hear you had such a positive viewing experience. It's wonderful that our team member made such a great impression with their customer relations skills. Thank you for your kind feedback!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotPassing visit.
Although we were just passing by the site we called in without an appointment and were given very useful information about the site, the types of dwelling and we were also able view a show house and get an idea of the quality of finish. Very knowledgeable member of the sales team dealt we our enquiry.
Robert · 21 May 2026
Agent replied · 6 June 2026
Hi Robert,
We're so pleased you received useful information and could view a show home during your spontaneous visit. It's wonderful to hear our sales team member was knowledgeable and helpful. Thank you for your positive feedback.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 1/5
TrustpilotBuying a first home through bovis
Buying a first home through bovis, is by far the worst thing we are doing as a family. 19months of push backs and still not in our home. They are bone idle builders that do not know if homes have been certified to live in. Never again would I use this sorry excuse of a company
James · 13 May 2026
Agent replied · 6 June 2026
Hi James,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand how frustrating and disappointing it must be to face ongoing delays, particularly when purchasing your first home.
We appreciate that the length of time taken and the repeated changes to your anticipated move-in date have caused significant inconvenience for you and your family. While construction timelines can sometimes be affected by a range of factors, we recognise the impact this has had and regret that your journey has not been a smoother one.
We would also like to reassure you that all homes are subject to the appropriate certification and checks prior to legal completion, in line with regulatory requirements. However, we understand that the experience leading up to this point is just as important, and your comments will be shared with the relevant teams to review both communication and delivery processes.
We are committed to supporting you through to completion of your home and improving the experience for all customers moving forward.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotWillow Park-Janina
The journey of finding and getting home obviously requires deposits, qualifications, and all the necessary prerequisites. However, what truly makes the difference is the intent, attitude, and approach of the person on the other side of the table.
Bharath · 9 September 2026
Agent replied · 25 September 2026
Hi Bharath,
We are incredibly touched by your heartfelt review and truly appreciate you sharing such a personal and positive experience. It brings us immense joy to know that our team member was able to make such a significant difference in your journey to finding a home. We understand how crucial it is to find the right living environment, especially when raising a family, and we are so pleased that we could contribute to creating a safe and wonderful space for you and your children. Your kind words highlight the genuine connections we strive to build with everyone we assist, and we are grateful for your recognition of our dedication. We are delighted that you are happy with your new home and neighborhood.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotGreat experience with Haldon Reach
Matt, Jake, Karrie and David provided us with excellent service purchasing a new house on the Haldon Reach development. We have used 3 other new build companies in the past but our experience with Bovis has been great all along the way from first visit right through to the site manager James who nothing is too much trouble for. Highly recommend and thank you all.
Toby · 23 February 2026
Agent replied · 25 February 2026
Hi Toby,
We're happy to hear that your experience purchasing your new house was great. We appreciate your positive feedback regarding the team's service and the site manager's support. Thank you.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
Trustpilot5/5 for our experience
5/5 for our experience! Ami was absolutely brilliant & worked so hard to get us to have our dream home! Highly recommend Bovis homes. Very friendly, helpful & nothing was ever too much.
Laura · 22 September 2025
Agent replied · 26 September 2025
Hi Laura,
We're happy to hear that you had such a positive experience! It's wonderful knowing we could help you achieve your dream home. Thank you for recommending us!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 4/5
TrustpilotFlip has been wonderful fr start ,she…
Flip has been wonderful fr start ,she is very caring & informing us as you proceed so far,well we haven't come to the end finish yet,we have only started with the reservation,wait & see.
Mrs · 5 June 2026
★★★★★ 5/5
TrustpilotGreat Customer Service - Colin - Littleport
My partner and i visited the Littleport site to view one of the show homes. Colin provided great customer service throughout. He was polite and very helpful and even provided us with additional questions to discuss with the sales team at the branch we would like to purchase from.
Lucy · 19 May 2026
Agent replied · 6 June 2026
Hi Lucy,
We're so glad to hear you had such a positive experience at our Littleport site. It's wonderful to know our team was helpful and provided excellent service. Thank you for your kind feedback!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotExcellent support from Rodri and Gav throughout our purchase
We have just completed on our new Bovis home and wanted to take the opportunity to recognise Rodri and Gav, our Sales Consultants, for the support they have given us throughout the process.
John · 29 August 2026
Agent replied · 25 September 2026
Hi John,
We are so pleased to hear about your positive experience with us and your new home! It's wonderful to know that our sales consultants provided such professional and supportive assistance, especially during the challenging conveyancing process. We truly appreciate you recognizing their dedication and how they went above and beyond to make your move-in as smooth as possible. We are delighted that you are happy in your new home.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotFantastic Site
On my visit to Hollin Bank I was greeted to warm greeting and friendly smile. Rhodri who was on site was extremely knowledgeable and approachable. He talked through the whole development and showed all the different house types available and put my mind at complete ease.
Marcus · 30 May 2026
Agent replied · 6 June 2026
Hi Marcus,
We're so pleased to hear about your positive experience and that our team member was knowledgeable and approachable. It's wonderful that you found the homes stunning and the location ideal. Thank you for your kind words!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotHonest and knowledgeable saleman
I was impressed with the honesty and realistic approach to understanding my needs as a senior citizen with mobility issues. Very straightforward advice no overselling. I’m likely to return and complete a reservation.
Consumer · 24 August 2026
Agent replied · 25 September 2026
Hi Consumer,
We are so pleased to hear that you found our approach honest and realistic in understanding your specific needs. It's wonderful to know that our straightforward advice resonated with you, and we look forward to assisting you further with your reservation.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotThe sales office have been exceptional…
The sales office have been exceptional in their level of service and attention - Jo Karen and Carol have been so helpful in my securing my new home - they have always kept me updated and informed since i first expressed interest. Totally wonderful ladies !
Corin · 9 May 2026
Agent replied · 6 June 2026
Hi Corin,
We're happy to hear about the exceptional service and attention you received. We appreciate you highlighting how helpful the team was in securing your new home and keeping you updated.
Kind Regards,
Kobi
Bovis Homes
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