Trusted Agent profile · Cheltenham
★★★★★
499 reviews across 2 platforms
Coombe Hill, Cheltenham, GL19 4BD
Bovis Homes Cotswolds's office in Cheltenham, at Coombe Hill, is rated 2.3 out of 5 across 499 reviews on two platforms, including 3 Google reviews rated 5.0.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotThe sales lady Bev at Bovis Homes was…
The sales lady Bev at Bovis Homes was so help and knew what she was talking about. She also explained everything really well. So far the journey towards moving home as been really smooth.
Hi Avril, We're so happy to hear that the sales support was helpful and informative! It's great to know the home-moving journey has been smooth thus far. Thank you for your positive feedback. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotBuilt in water features!
If I could leave 0 stars I would!
Hi Josh, Thank you for taking the time to share your feedback. We appreciate how frustrating it can be when issues within your home require ongoing attention, particularly when you feel the level of service has not matched your expectations. We did reach out to request further details so that we could investigate the concerns you've raised, however we have not received a response. We remain keen to understand more and encourage you to contact our Customer Service team so we can look into the matters raised and review how best to assist. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotVery bad with poor customer service
Hi Lara, We're sorry to hear about your negative experience with our customer service. If there's any more detailed feedback that you can provide, we can pass that on to the team and investigate further. We are committed to improving and appreciate you taking the time to raise your concerns. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotWhat great service, support, and professionalism
Just taken position of a new Bovis home in Spring Vale, Knaresborough, North Yorkshire. Nothing but praise for the sales team, particularly Jess and site manager and his great crew who have all welcomed me and bent over backwards to provide a high level of customer service. My Home Survey report was extremely complimentary of the build quality and finish. Everything from the décor, appliances and cleanliness of house and garden preparation were outstanding. Yes, naturally there is a snagging list as you would expect for a new house, but nothing major and the site team have already started putting issues right. A lovely well designed and built home with the Yorkshire stone feel to the outside, but modern and high spec interior. I would highly recommend Bovis, especially in Knaresborough in a fantastic part of the country.
5/5
TrustpilotHollin Bank
When entering Hollin Bank we were very impressed by the location of the site and the presentation of the properties.
Hi Sam, We're so glad you were impressed by the location and presentation of our properties. It's wonderful to hear our team member made your experience pleasurable and was knowledgeable. Thank you for your positive feedback! Kind Regards, Kobi Bovis Homes
1/5
TrustpilotUnskilled 'Trades'
Labourers are doing skilled workers jobs on Bovis Homes.As far as they are concerned, if you have a 'Labourer' CSCS card, this makes you a skilled worker to undertake jobs like Bricklaying, Roofing, Carpentry etc.Its no wonder that the homes are so poorly built.The Emmer Green site in Reading is a prime example of £800,000 homes being built by two-bob tradesmen. How the NHBC covers these sites are as equally shocking.
5/5
TrustpilotVery informative and relaxed not pushy
Hi Ian, We're happy to hear that our approach was informative and relaxed for you. We appreciate your positive feedback! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExcellent warm welcome
Very friendly and helpful greeting and very accommodating considering we turned up late on a Saturday. Would recommend.
Hi Tom, We are so glad to hear you had a friendly and accommodating experience with us, even with your late arrival. We appreciate your recommendation. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotHad a lovely experience with bovis…
Had a lovely experience with bovis homes in ramsey, start to finish was great , communication was spot on , ami was so helpful and helped our move run smoothly, John the builder done everything asked of him and more, 5stars all round , thank you
Hi Lorna Carey, We're happy to hear that your experience in Ramsey was great from start to finish. We appreciate your positive feedback regarding our communication and assistance with your move. Thank you for your 5-star rating! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExcellent correspondence and assistance…
Excellent correspondence and assistance to date from the agents at Buckley Place. Very professional thank you.
Hi D Jones, We are so glad our agents provided excellent, professional assistance. Thank you for your kind words. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThank you, Bovis, and the team from Lunar Park!
We are very pleased that we chose to buy from Bovis. Throughout the entire process, Donna has been excellent! She was extremely experienced, very responsive, professional, helpful, and proactive. She always kept us updated on their progress and was always there if we had any questions or issues.We truly could not be happier and are extremely grateful to Pete & Brett (Site Manager). Brett has been so helpful following up with the snags for us.We also want to express our sincere thanks to Hayley (Area Sales Director).We can’t fault a single member of the team, and we would happily recommend them to friends and family. Obviously, with new builds, there are going to be some snags, but we are happy to see that they did their best to sort them out.Thank you, Bovis, and the team from Lunar Park!
2/5
TrustpilotPremature bifold hinge failure after only 3 years, disappointing aftercare support
I purchased a new-build property from Bovis Homes / Vistry and have generally tried to be patient with various snagging and maintenance issues over the past few years. However, I was very disappointed with the response regarding a premature failure of the bifold door hinge system.
5/5
TrustpilotPeter at Coronation Fields development…
Peter at Coronation Fields development has been absolutely brilliant from day one! At our very first appointment, he gave us a great tour around the Coronation Fields development, and since then he has been there to guide us every step of the way.
Hi Saurav, We're happy to hear that your experience at Coronation Fields has been so positive! It's great to know that the team provided excellent support throughout your journey, from the initial tour to the 1st fix site visit. We appreciate your kind words and are glad we could make the process exciting and well-supported for you. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotBovis , a very very bad experience...
Bovis sold me a home that was built in 2016 in a place called SHorelands in Bude. It is now Sept 2022 and they still have NOT done the road surface. They also charged maintenance fees which are not due till the whole build at Shorelands is completed and wont refund the cash. I will never be buying a house from them again or one on a development they built.Its now Feb 2023 and still no refund from Bovis!!!! But they have at last surfaced the road outside the house along the culdesac and it has only taken them EIGHT years to do it after taking the money for the sale!!!!!!
4/5
TrustpilotEasy to deal with once the deal was…
Easy to deal with once the deal was negotiated. Prompt responses
Hi George, We're happy to hear we made things easy and responded promptly. Thank you for your feedback! Kind Regards, Kobi Bovis Homes
1/5
TrustpilotTime wasters
Wasted my time for 2 months, after booking a property. Suddenly came and said the house was sold to another person and they can only apologise. Still in a shock.
Hi Farzad, Thank you for sharing your feedback. We reached out to request additional information to better understand your experience, but unfortunately, we did not receive a response. Please feel free to update your review with further details so we can address your concerns more effectively. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotThey are cow boy company
They are cow boy company. They build houses with cheap poor material and charge a lot of money for them. We bought a house 7 years ago from them, new, and the issues are just piling, one after another.Incorrectly installed drain pipes, our toilets are continually blocked, incorrectly installed overflows, our roof is leaking damaging the ceiling in the bathroom and one bedroom. The sockets are randomly positioned, there is no level. There was no level in the toilet, the toilet was leaning to the side, the windows although advertised as breathable, do not breath at all, condensation is so huge, that we have water coming down on the window sills and on the floors every morning, the sink downstairs was installed cracked, the walls lack level and the walls were painted with cheap paint, which started chipping after half a year. I could just go on.Customer service is horrible, nobody wants to help and they just sends you round in circles from one person to another. They do not want to do any fixes, the warantly for the house is 10 years, we have been here 7 and they do not want to admit they are responsible for poor workmanship, rubbish management and awful materials used. Never buy a house from them They charge so much for so little they give.
5/5
TrustpilotWent on spec to view houses
Went on spec to view houses. Very professional service.
Hi Mrs Joanna Millinchip, We are glad you had a professional experience with us. Thank you for your kind words! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotFirstly I like to thank all the care…
Firstly I like to thank all the care you given me in buying my house,which I looking forward to move in.
Hi Monica, We're happy to hear that you had a positive experience. We appreciate your recognition of our team's efforts in assisting you with your home purchase, and we wish you all the best as you move in. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExtremely helpful sales staff and…
Extremely helpful sales staff and wonderful show homes
Hi James, We are so pleased our team provided a positive experience for you. We appreciate your kind words. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotSite looks like being nice when completed
Helped with the flooring and the solicitor not moved in yet but been more than helpful up to now particularly annette at bollin grange
Hi Susan, We're happy to hear that our help with the flooring and the solicitor has been beneficial. We appreciate your positive feedback and are glad we could assist you so far. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotWe had a fantastic experience with Bovis home
We had a fantastic experience with Bovis home at Edwalton fields in Nottingham.Especially Kelly Rudkin from sales team, she is absolutely amazing sales person. She gave a lot of information regarding my enquiry even something is not related to the house, it is my first time to buy a house in this country, she did help me gone though this complicated process with patience and explained all the things.Now we had moved into this lovely house, to be honest, there are some small details part it need to fix it, but the site manager and the technician Mark, Billy and Jim they are all helping me to solve all the problems.I read a many reviews in here regarding the bad service of Bovis home, I don’t feel in this way and quite a opposite that I am glad I bought a house in here from them, such a nice team.
1/5
TrustpilotLoads of snaggin issues
Loads of snaggin issues , leaks , kitchen worktops loose . Flooring issues for over 9 mths still not sorted just basically cowboys
1/5
TrustpilotSorry I can’t give a zero
Sorry I can’t give a zero. This is from a subcontractors point of view not about their allegedly shoddy homes. Was asked to come in for an emergency as they were without a telehandler and desperately needed one to help their project proceed. Dropped everything (including the work I was doing) to help as they were offering a very generous amount for the day. Rushed across the county and arrived as soon as I could. Checked with site management what the agreed rate was and got on with the job in hand. Workers were happy manager was happy and I was happy as I’d made some money. Then a week later I get a phone call. They decided that they’re not going to pay. So there’s me a days wages lost and the cost of driving across county. I think it shows the company in a true light. If they are willing to stamp on the little man I’m sure they’re willing to sell you a substandard home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bovis Homes Cotswolds's Cheltenham office has 499 reviews across two platforms: 3 on Google, 496 on Trustpilot (across the whole business).
Bovis Homes Cotswolds Cheltenham is rated 2.3 out of 5 across all 499 reviews, and 5.0 out of 5 on Google from 3 reviews.
Bovis Homes Cotswolds Cheltenham, Coombe Hill, Cheltenham, GL19 4BD.
