Trusted Agent profile
★★★★★
551 reviews across 2 offices and 2 platforms
Bovis Homes Cotswolds has two offices, in Twigworth and Cheltenham. Together they have 551 reviews on two platforms, rated 2.5 out of 5 overall.
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Bovis Homes Cotswolds's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotDeath Trap
Bovis Homes build quality is poor. They refuse to comply even with NHBC requirements. Instead they use intimidation and bullying tactics like loud sirens which have caused partial deafness. Living on a Bovis estate is like being in a protection racket. An electrical fire caused by the wrong type of wiring and faulty RCD could have killed all of our family. DO NOT BUY FROM THEM.
1/5
TrustpilotBovis Homes are deceitful.
Bovis Homes are deceitful and fraudulent, their Directors have admitted hat they hand over completed houses to purchasers that are unfinished and not to specification. Bovis homes Directors are aware that they have constructed numerous houses that have substantial faults, these faults at best could devalue these houses or at worst prevent theses properties being sold with out substantial rectification and cost, for this reason these known issues are chosen to be ignored by Bovis, leaving the purchasers with no knowledge until these faults are established in the future, at a substantial cost to the resident. The issues include none compliance to, specification, structural and British Standards.
1/5
TrustpilotLike the house but roads
Like the house but roads, paths and landscaping unfinished. Bovis are now off the site and do not answer emails, letters or deal with phone calls. When will our estate be finished. Terrible customer service. Seems all they were interested in was selling the houses. Somerford. Congleton. Cheshire
1/5
TrustpilotFixed deductions from deposits that go against the Code they signed-up to.
I retreated from a purchase and Bovis are taking a fixed percentage from the deposit against the Consumer Code that they signed up to. The fixed deduction amount is 50% (£250 from a £500 deposit)The code that they signed-up to the Consumer Code for Home Builders that states: Deducting a fixed percentage or fixed amounts from the reservation fee is not acceptable; the developer should return the reservation fee less any reasonable costs that have been genuinely incurred in processing/holding the reservation. Effectively, the builder will need to be able to demonstrate that the costs are reasonable should the matter be referred to the independent dispute resolution service that is available under the Code.and yet Bovis says: “Bovis Homes strives to provide great customer service to its customers and deliver them a high quality home. We are proud of the homes we build and our high customer satisfaction results reflect this. The Consumer Code is a key part in providing our customers with a reassuring service as they buy from Bovis Homes and begin to live in their new home. We are a strong supporter of the Consumer Code and believe that it has been a significant contributor to the improving standards across the house building industry.” David Ritchie Chief Executive, Bovis Homes Group PLCAVOID
1/5
TrustpilotI have been living in a Bovis built…
I have been living in a Bovis built home that is about 4 years old. Instead of advertising as a "luxury" home it should have been marketed as "bare bone minimum required by law."I can think of about 5 things that are simply broken. Light, fixtures, appliances, ventilation, flooring, kitchen cabinet doors, toilet installed too close to heated towel rack. Other things are just the cheapest quality. Worst quality kitchen and tile...by that I mean cheapest. Kitchen cabinet doors are not soft close....I mean even Ikea does that. Cabinet doors are starting to delaminate near the bottoms for no reason. Counter top is cheap laminate.No Doorbell or porch light!!! Is this a self-build? A tiny patio, that will barely fit one outdoor recliner. I mean come...I few pavers are not that expensive. No electric garage door opener.Tile is the absolute cheapest. They just cut corners wherever possible and take advantage of new buyers. HIRE SOMEONE TO DO YOUR SNAGGING for you close on the home.
1/5
TrustpilotAwful. Find someone else!
I really, really wish my parents didn't buy this god-awful house. They were so excited to have their dream home, but now they can't sleep well at night worrying about flooding, sewer problems, and have to waste so much precious time and energy battling their customer service and urging for something to be done. This should have been happy times for our family! Bovis has ruined it completely. Before they even moved in, the manhole covers in the front gardens flooded the whole garden.Within a week of them having moved in, the utility room flooded, soaking into the wooden floorboards of the kitchen and practically flooding almost all of the downstairs, and the carpet. This happened at about 2am in the morning. My Dad had to run outside and switch off the water pipes from the front garden. The floorboards were ruined. My Dad demanded the issue to be fixed and floorboards replaced. They sent a plumber who told us everything should be fine now - didn't do anything about the floorboards. So we left it. A month later, same thing happens. Utility room floods at midnight, this time an issue with the internal pipes. My Mum got there before the water could get out of the kitchen and switched the water off. They sent a plumber round again who thankfully seems to have fixed the issue for good. Still, this certainly shouldn't have happened twice. Upstairs, there's clearly an issue with the two ensuite toilets in that dirty water from one toilet seems to be flowing into the other. We complained, and a plumber came around who suggested to us that it was because the toilet in the other ensuite wasn't being used, so we just needed to 'give it a flush' every day. Utter rubbish. No one needs to flush a toilet regularly even if they aren't using it every day to 'keep it clean'. It wasn't a big issue though, so we left it. That's not the end of it. Having lived there for a few months now, we've been noticing a bad smell of manure around our doorway but not beyond it. The grass had also been growing differently in the lawn - with a section clearly darker than the others. We didn't think much of it - until we cut the grass recently, and saw that beneath the grass, the mud was waterlogged and swampy. Clearly, there's been an issue with the drainage and sewage system which has been helping the grass grow better in one area than the other - and accounting for the bad smell too. We emailed Bovis immediately - only to have them tell us that they sent people around to investigate and that drains were 'flowing free'. Again, utter garbage. Anyone with eyes would have seen that the grass in our garden looked an utter state. And true to their word, the very next day I returned home with my Mum to see dirty, smelly, brown sewage water flowing freely out of the manhole covers and drenching our front garden, even though there's been no one in the house! Having read online, I'm beginning to fear that our house has been built over sewage lines and pumps connected to the other houses - as there are no less than 3 manhole covers in our front garden. And yet, they had the audacity to tell us that there were no problems with the drainage! We called emergency services to be told that it could take up to 4 hours for them to arrive! They are clearly not interested in their customers. The estate we live in is new, and the houses either side of us have not been sold - and they've given up on cutting the grass too. The low standards and quality is simply shocking.
1/5
TrustpilotVery poor build quality
Very poor build quality. Poor contractors hired by bovis. Bovis blame contractors and do not take responsibility for the poor build quality. Bovis refuse to acknowledge their shortcomings
1/5
TrustpilotAppalling Customer Service
I’m really pleased I found these reviews on Bovis Homes, I had reserved a plot of plan and made a deposit of £500. I am having viewers for my home and one buyer wanting to proceed when he sells.My solicitor advised me that Bovis were going to release my reserved plot as I hadn’t sold on the 14th June, I called the sales office and was told, don’t worry we will work with you, this has been said a few times and they appeared content that I was having continuous viewers and had interest.I called to update the Male sales advisor, also mentioning my concern of the 14th June release date, he stated ‘read into that what you will’ I’m confused still as to what that was supposed to mean!Yesterday 21st June, I received a voicemail from the Male sales agent he asked me to return his call, and that it wasn’t good news. ( hardly a good way to leave a voicemail) I returned the call 10 minutes later and eventually got to speak with him.He didn’t ask anything about the interest offers etc on my property, he stated I had lost my property to another buyer that day.I haven’t been notified whatsoever that my reserved plot had been released, no grace period to work to or to be aware of, he had already said on the telephone on a previous call ‘read into that what you will’ and I read that there was no immediate concern as most people would.I would also mention that my reserved plot barely has a roof on it at the time of writing, so what is the immediate rush? I am appalled by this manner and behaviour and considering legal advice and action.I’m so pleased that I found these reviews as it would seem they have actually indicated a favour.
1/5
TrustpilotBovis home have got to be one or the…
Bovis home have got to be one or the worse builders out there we brough out first home over 2 years ago and it's been hell!!!!! House was fallen down from the inside STAY AWAY DONT BUY !!!!!!
1/5
TrustpilotDo not on any account buy a Bovis home
Do not on any account buy a Bovis home. Not only are they built to a really low standard, not meeting Building Regulations in many cases. They also have no customer service whatsoever to fix the numerous faults they include for free in their terrible construction methods. Their philosophy is to build sub standard houses and then offer the cheapest bodge possible to fix it. The company is rotten from the CEO down. You have no idea in 2019 how a company so bad could survive. Oh, I know, there is no one to stop them. No ombudsman, no trading standards. Nothing. Stay away from this company
1/5
TrustpilotAbsolutely terrible company
Absolutely terrible company, purchased my property December 2016 and still have many issues, not forgetting my living room was flooded from the ensuite, 16 window panes replaced due to all damaged, over 2 years to have a garden and official boundary. Walls linked to ceilings due to tape not plasterboard, 2 garage doors, replaced with arguments the cooker, hob, fridge and freezer due to the screws being rounded off paint missing and all joints rusting. No soundproofing in internal walls which had to have all walls cut out to install. Big gaps in almost every room over the thickness of a £1 coin. Not forgetting the amount of time with phonecalls, emails and I would not like to know how many appointments was not attended. Greg Fitzgerald is an absolute waste, I now have my local MP fighting my corner along with an independent home snag company 😡
1/5
TrustpilotDo not buy a Bovis home, whatever you do
Do not whatever you do,no matter how much you fall in love with a show home do business with this charlatan company. Your house will be a complete bodge and scrape the barrell budget build based on no care for standards, quality or customer satisfaction. My family has been totally ripped off and treated horrendously by Bovis over the last 2 years. Avoid at all costs no matter how emotionally drawn you get to the new home you desire.Do a the research you can on reviews, Facebook before entertaining their marketing.. trust me, knock on every door to speak to existing Bovis customers - you'll be blown away by what the company is really about.Sickening, worse decision ever made - massive nightmare.
1/5
TrustpilotStill waiting for deposit money
I put a deposit down on a house in Aston Brook with Graham and Laura and decided not to go with the house a week later, I amNow waiting a month after cancelling and still have not received my money back, it’s disgusting! Do not reserve a property with Bovis unless you are 100% sure. Graham and Laura at Aston Brook treated us with no respect and have not replied to our emails we had to go through complaints to try and find out what had happened to our money.
3/5
TrustpilotGood service, poor design
I have found Bovis to be much better than I expected especially after reading the 1* reviews. The initial After Sales care was excellent with the site managers fixing up problems within hours of my reporting them. After a few weeks I was encouraged to report issues to Customer Care who pass them on to contractors who may or may not respond.The one area that is disappointing is the details that go to make a house habitable. For example, in my house there are no toilet roll holders fitted and no place where they could be fitted (unless screwing the holder onto the shower door counts).Lightswitch by the bed in any of the bedrooms? Forget it, you have to walk over to the door to turn out the light at bedtime.Want to have a heated towel rail to dry your damp towel during the summer months? Well, you have to turn on the central heating to get hot water to the towel rail. There are so many examples of the house's internal fit-out being designed by someone who's apparently never lived in a house, or maybe has a mind so dull and unimaginative that they can't foresee what would be needed. Having said that, I've no idea whether other house builders employ designers who are any less dumb.I have found the overall quality of workmanship to be a little lower than I would have expected from people who do it for a living. In some cases the work looks as if it has been done by an amateur like myself.
1/5
TrustpilotDO NOT BUY BOVIS!
DO NOT BUY BOVIS!Dreams are shattered. terrible house, builders do not care and are completely incompetent. The Directors only care about themselves and their bonus’. Be warned and stay away.
1/5
TrustpilotAwful service, awful design, awful overall
Well 8 months in and the driveway still looks like a lake when it rains. Drains are blocked, windows are blown already. Half a ton of rubble seems to be buried in the front garden and just covered over with half a ton of bark chippings. We will keep updating this as the year goes on and Bovis fail to take their responsibilities seriously. The trouble with Bovis is they are still employing some of the staff and contractors that made them what they were a few years ago - generally recognised as one of the worst builders in the country, if not the planet. The arrogance of Build Directors who know better than their customers (and get proved wrong). The incompetence of their Site Managers who supposedly have Quality Awards - for sites that were barely holes in the ground when the awards were given. Contractors that don't give a damn about the quality of their work and Site Managers that don't seem able to check the quality. If wobbly gutters, incorrect angles, mastic everywhere, poor tiling, poor drainage, roller-coaster driveways with puddles everywhere and blocked drains (to name but a few) is what they describe as a quality product then goodness only knows how they make a profit - unless it is at the expense of the poor souls who buy them. I doubt if any of their designers have ever actually lived in a Bovis home (and who could blame them?). Nothing is really in a sensible place or provides a really 'green' home, as they claim. They also seem to be in bed with incompetent Solicitors so no one can give a completion date unless it is about 7 days away. Communication is awful, visible quality is pretty awful so what is really worrying is what you can't see. How long will the foundations last? How long will plumbing last (ours is leaking after the first month), and will the walls stand up to high winds? If they cannot get a gutter straight then what hope is there for things you can't see?I guess as they don't reply on here they are not bonused by what is said about them on TrustPilot. Maybe if the shareholders insisted on Greg's bonus being linked to TP star ratings they might build better homes. Avoid them until they do is my advice.
1/5
TrustpilotAfter 2+ years
After 2+ years, they are still continuing to wreck the lives of myself and my family, with their lack of ability to to own up to pile of crap they sold us for a third of a million pounds, that has been deemed uninhabitable and worthless. Dream home more like nightmare house.Biggest mistake of my life, don't let it be yours too!!!
1/5
TrustpilotKeep well away from a Bovis new build
Keep well away from a Bovis new build2 years 5 months and still issues, and they don't want to know to help with anything.They send people around who say what you want to hear then you receive emails saying they don't need to do anythingHate them 😡
1/5
TrustpilotOne word sums up my experience... gutted
One word sums up my experience of Bovis. Gutted. I'm gutted that my dream home is not even close to that, I'm gutted that I'm still having to battle for the most basic things to be completed even after nearly two years and I'm gutted that I'm treated with such disrespect and courtesy by the Bovis staff.I give up with them and would absolutely never buy from Bovis again. Appalling operations and disgusting company.
1/5
TrustpilotNever again!
One star represents the Bovis experience most accurately for us. We are now 2 years and 5 months in and our list of snags have barely been addresses. A weekly call to the customer care department has only caused frustration with very little response in terms of actually getting any workmen round. We have always been polite in all communication, as we would expect back, but even this gets us nowhere. Internal sound insulation a major issue. Bouncing floors with everything rattling as we walk across rooms. Broken tiles on walls and floors of bathroom and en-suite. Badly fitted patio doors. Surely we should have been advised by our solicitor to withhold some money until everything has been completed? Well actually no as Bovis insist we use their recommended Solicitor!!! Never never again!
4/5
TrustpilotHaving bought a brand new home for the…
Having bought a brand new home for the first time, all other homes have been previously loved, we were sceptical and have seen mostly negative reviews about most of the of the big builders.Bovis were excellent with their sales service, they offered great incentives which were too good to turn down to be honest. Yeah we’ve had a few snags with the house but Bovis are pretty proactive in putting them right, just don’t rely on the on site build team as they just aren’t interested, you need to go through Customer Services to get things done.Things still aren’t perfect but we got a great house for a great price and we have a real friendly community feel on the development It’s a shame somany have poor experiences but I wanted to share our experience too
1/5
TrustpilotShocking!
Would give a 0 if it was an option. From cold rooms, to creaky floors, smelly and blocked drains and toilets, to lack of sound insulation between walls to poor fixtures and fittings, the list is endless. The design of the house itself is beautiful but everything else is a disaster. Had a shower glass collapse about 3months after moving, no regrets from the company whatsoever and its still not been replaced 2 months after. They had their customer care manager who tried to disregard my main complaints so I've had to refer the matter to NHBC. Lots of maintenance guys in and out of the houses on this site which speaks volumes. They lure you in with good deals but be ready for the headache.
1/5
TrustpilotTwo years of complete headaches
Two years of complete headaches. Bovis are without doubt the most unprofessional company that I have ever experienced. They deliver your property late and the problems that we have had to overcome are too many to list. The customer services team are beyond useless, they rarely reply to you and are totally useless at getting anything done. You are promised things and they never materialise!We would never ever buy a Bovis home again.
1/5
TrustpilotLiars
Liars, shocking management, incompetence at all levels - criminal. You have been warned. DO NOT buy Bovis.
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Twigworth has the most, with 526 reviews rated 2.4 out of 5, followed by Cheltenham with 514.
The two Bovis Homes Cotswolds offices, by town:
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