Trusted Agent profile
★★★★★
551 reviews across 2 offices and 2 platforms
Bovis Homes Cotswolds has two offices, in Twigworth and Cheltenham. Together they have 551 reviews on two platforms, rated 2.5 out of 5 overall.
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Bovis Homes Cotswolds's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotBe careful BEFORE paying reservation fee
We pulled out of the house purchase as the Bovis reps hadn't been very transparent about the development - i.e. lots of homes on the development had been sold to an affordable homes company and these weren't shown on the marketing materials and they didn't tell us when asked - they told us the houses were private.So my reservation fee was meant to be back with me in 10 working days. It's now 21 working days and still waiting.Awful company.
1/5
TrustpilotBovis homes customer care let’s you…Down
Bovis homes customer care let’s you down. They say there are there to support and appreciate your frustrations on getting snagging completed but not sure what three support is, no follow up calls, reply to emails, respond to text, call. Director of building contact me any problems well I’ve contacted 3 times and no response! Site are responsible for first 7 days but when 4 months later you are still trying to get things sorted it’s hard work. Oh not our responsibility need contact customer care. No it’s site Portal is introduced so you can input problems and monitor outcome and site and customer care can see but things get signed off as complete when they’ve never even attempted to do soAnother good one is, ‘will get back to you ‘ Well never say which day/month be even year soon Also to add to my poor experience - I have a contractor overstepping the Mark ! Yet I do not receive any form of an apology Is that how Bovis do business Bovis need to look after there customers to ensure things are finished to customer satisfaction Appreciate there job is building houses but What about the buyers whom are on there homes how do you get things done I’m rather disappointed and disillusioned also
1/5
TrustpilotNo Response from the
i have a long Snag list in a new build show home which we bought on June 2019 in Bishsopstoke Nine Acers property, we were kept shuffled between build team and customer care, there was a leak appeared and we informed this to the customer care and they said it will be addressed with in three days, but its been 2 weeks since i informed the leak, now mould started forming and crack appearing on the wall, i have written a mail coping the CEO in that, but so far no response received
1/5
TrustpilotHow Bovis get any stars at all beggars…
How Bovis get any stars at all beggars belief! If they spent a fraction of the money on rectifying the massive defects in their bodged new builds, as they spent on fighting claims through the courts .... buyers of their properties would show them some respect. They have wrecked hundreds of lives, mentally and physically ... not to mention the financial side! Disgusting, irresponsible firm led by a CEO who put profits before people!!
3/5
TrustpilotOn balance...not bad...but Bovis have a lot to answer for
So many negative reviews for a reason. Bovis Homes’ customer service, in my experience, is shocking. I bought a Bovis Home 2 years ago and am now out of my 2 year period where I can raise issues with Bovis. We are on the Estate in Selby, North Yorkshire.Overall, on balance, we are very happy with our home. We love it in fact. We would buy again...and we would buy from Bovis. I can’t speak for others, but our home appears to have been built well. When we moved in we got it independently snagged. There were hundreds of issues but my research prepared me for this. It’s not like a car made in a factory by robots and people using specific approaches. It’s a house built by many many people, some of which have good days and some who couldn’t give a monkeys! When you get a new build you have to be mentally prepared to deal with the service. There are pockets of good service. Directors at Bovis say the right things but rarely do the right thing...or if they do, it’s after many MANY months of chasing. It’s enough to boil your blood. But...and it’s a big BUT...if you take it in your stride, don’t give up and just get on with it, you can come out with a great home. Over the two years we had a couple of serious issues but they were sorted...after getting very serious with them and not taking no for an answer. You need to research your rights and do not be timid in shouting about them. We’ve had everything sorted and out house is still standing. And again we love our home. Our estate still needs finishing off. Bovis have packed up and gone but left the roads unfinished. The children’s park is an afterthought and not finished. I feel bad for the people who have to look at it every day. Bovis have a LONG way to go. However, I’ve rated them fairly. Yes there are some absolute muppets in top jobs but on the whole we have a great home. It’s a sorry state that we have to even put up with things like this. But that’s the state of new builds in Britain. I’ve friends who went to other house builders and suffered the same if not worse.
5/5
TrustpilotI would buy from Bovis again
We bought a new home from Bovis in January 2018. We are very pleased with our home. There were only very tiny issues on first moving in and these were dealt with quickly and well. The site has only recently fully been built, but the workers have always been very courteous. I would buy from Bovis again.
1/5
TrustpilotManipulating, lying bullies!
If I could give them 0 stars I would! Myself and my husband have been fed lie after lie and have had nothing but consistent issues from this foul company. A year on we are still waiting for outstanding snags to be dealt with, complaints to be dealt with and for an apology!! As soon as they take your money you become non existent and they are completely unwilling to help. They manipulate you into completing a survey as soon as you’ve got your first foot in your new home to get the best reviews then treat you like dirt afterwards. We have been waiting for 6 months to retract our customer satisfaction survey but have been told we cannot until snags are complete which should have been done 11 months ago meaning most of their customer satisfaction reviews that potential new customers read are not accurate. I have been personally bullied by staff members in the sales office and was left on moving day out in the rain in tears with nowhere to go because they denied me the keys to our home after lying that we would have the keys early as a ‘good will gesture’ for all the issues we had up to that point- more lies from Bovis! Management for the company are all laughable and an embarrassment sticking up for staff members who compulsively lie just to keep up their pride. The customer is NEVER right seems to be the motto for this waster company!!
1/5
TrustpilotLiars and Scam Artists
Bovis Homes have lied to me, misled me and been the worst company I have ever dealt with. They have missold me a Leasehold on a HOUES!! They never respond to my complaints. They are rude and 12 months since "buying" my house they have been useless. To date I am still awaiting a response to my complaint to them!
1/5
TrustpilotAbsolutely shocking aftercare
Absolutely shocking aftercare. West Midlands customer care are truly awful, no record of previous calls, 8 days to pass on my complaint, for which I followed their complaints procedure, promises to call back - they don't. Logged a fault with electric switch, it took them 3 weeks to log it with the contractor - they blamed the contractors email for the delay. The contractor was booked in for 5 weeks after I logged the issue, I take time off work, the electrician calls to say he will be 45 mins and....No show. Logged an issue with ground maintenance in July...got a reply today saying they'll let me know when they have an update! Pxxs poor..don't buy off these people unless you want to waste time chasing silly little issues that they clearly don't give a damn about, because they've already got yr money.
1/5
TrustpilotRecently moved into our new home
Recently moved into our new home. Was given the full speech. We’ll do everything for you, whatever you need just ask. Absolute shower of s**t. Trying to get the simplest of issue resolved is an absolute ball ache. Book in contractors who don’t turn up. Log defects to site manager, who just couldn’t give a damn. Having previously had a new build redrow, I’d definitely never use bovis again. £440k house you’d of thought you’d of been looked after a little. Especially with the lack of building on the site. Save your money. Don’t buy from bovis.
1/5
TrustpilotOnce they have your money you don't exist anymore
Once they have your money you are ignored and treated as a second class citizen. Everyone expects snags in a new build, what we didn't expect was to be ignored, called liars and to have to fight to get even urgent items such as leaks sorted out. You are no one to them once you have taken possession of the property. Beware, the home you fell in love with will soon cause you so much stress and time, and the whole blame lies with this developer.
1/5
TrustpilotPANTS developer. BEWARE.
Oh dear, where does one start. Bovis Homes is, I’m afraid, unfortunately not customer focused at all, and across the UK have an unprecedented catalogue of complaints. The faults, some of them massive, in many of their new build houses, including mine, are disastrous to the extreme. Having been fortunate enough to experience a new build house for the fourth time, there is no doubt in my humble opinion, Bovis are the worst. Even professionals are now concerned and it would appear are setting the pattern for an ombudsman to protect the purchaser. Badly needed in the case of Bovis Homes.
1/5
TrustpilotBUYER BEWARE
BUYER BEWAREDeceptive Sales and MarketingWe were looking at the Ribbans Park development in Ipswich and wanted to buy in a privately-owned part of the development.After reserving, we found that a number of properties on the road had been sold to an affordable homes company ten months before. When we had originally asked a rep to circle all of the shared and affordable homes on the development, these were not circled, leading us to believe at the time that they were all privately owned homes.Details of the homes going to an affordable homes company were not in the marketing brochure or site plan. When we asked the sales reps directly about two properties opposite to ours, we were told they were privately owned. When we checked on the Land Registry the homes had been bought by an affordable homes company. When I complained to the rep I was told that "we do not have to point out which houses are affordable and/or shared ownership". They may not have to do so legally, but I find the practice very deceptive and dishonest. Bovis obviously doesn't care about its reputation. People are unable to make an informed decision about a purchase on a development as Bovis and its reps aren't being honest.To add further insult ,after wasting a lot of my time by not being honest, Bovis tells me that I have to wait 28 days for the reservation fee to be refunded. Now I see where all of the bad reviews are coming from. We have bought a lot of new-builds over the years but we would never buy from Bovis.
1/5
TrustpilotThey are a 4* builder for a reason...
I'd like to say it all started so well, but it didn't...- Constant miscommunication in terms of spec for the property, including going through engineering designs for another property (not mine!) prior to exchange - Terrible build quality with a host of snags including insulation left exposed externally, poor cosmetic finish to walls/surfaces, a faulty hob which was an upgrade and took 7 weeks to replace, an upgrade for a built in wardrobe was 4 weeks late, a pile of rubbish left under worktops to discover and finally ineffectual sound proofing hence I'm typing this at 2am as next doors late night netflix and chill have kept me up.- The reluctance as a company to go an extra yard, let alone the extra mile! I've had to sort out communal bins for our block as Bovis didn't bother, fight for car parking discs to save residents having their spaces parked in and even fight to have door numbers provided (which wasn't in Bovis's budget apparently?!)- Setting up things like Sky and Internet have also been a nightmare due to Bovis not ensuring they had the correct infrastructure in place to support them.In summary, Bovis have done little but make life a little grey since purchasing the flat in June. If i had my time again, I would absolutely not buy a property from them, and plead you to look elsewhere!
1/5
TrustpilotOne star too many...
They do not deserve one star.Went through the whole process of buying our dream home. I changed jobs and the lender put a caveat that the completion date would be six weeks later than planned - all agreed with the chain. Bovis sold to someone else and let us know by phone... no word of another plot, an apology or talk of our refund back.Have submitted a full complaint 48 hours ago and I’m still to receive an acknowledgement.To us this highlights the financial difficulties Bovis are in must be worse than they are letting on. They had to sell off land to Kier on the site we were purchasing on as they had ‘run out of money’ alarm bells should have rung then!!
4/5
TrustpilotGet good contractors and a good Site…
Get good contractors and a good Site Manager and you'll get a great house!! I love mine.
1/5
TrustpilotDecember is Bovis year end based on previous years the house will be rushed and of poor quality.
December is Bovis year end, this is when bovis complete most of their houses to achieve the numbers and profit for the stock exchange and share holders, more so than at any other time Bovis quality has in the past year's dropped in this period , as their only interest is getting the house to a point where it can be handed over what ever the issue that is left, this situation has been acknowledged by Bovis previously, which is easy to admit, but has ultimately left thousands of purchasers with years of upset and torment. I would advise that nobody accepts a house purchase at year end, it will be rushed and of poor quality based on all previous years, the sites will be muddy and with out street lighting, and of poor quality not the best result when you have committed your life to pay off the purchase. With the slow down of the housing market and the current uncertainty of the housing market, if you do not have to purchase now it may prove prudent to consider what may happen to house prices, from 2007 to 2009 the last down turn in the housing market, Bovis discounted their house prices by 45 percent, as a result individuals that had spent 400k on a house found their neighbours had paid a little over 200k for the same house less than 2 years later. The reviews that individuals have posted are correct and possibly some what reserved and indicate a small snap shot of the problems that trusting purchasers have been left by Bovis, Bovis will push hard for completions and promise that all aspects of the house will be completed in their entirety, which is not correct as purchasers have found to their detriment and once the house purchase has completed and Bovis staff have received their bonuses, bovis staff immediately go quiet when you raise any issues. For trusting year end purchasers you will find that your completion dates moved forwards to grab the money as soon as possible, therefore reducing the build quality as the house will be rushed, purchasers please be aware.
1/5
TrustpilotBovis Homes
Bovis Homes have used Local Estate Agents to sell their properties. We are a local Independent and still 2 months after completion haven’t been paid. Appalling company and the most unprofessional company we have dealt with in 8yrs. Pray their after care for their buyers isn’t the same.
1/5
TrustpilotProbably the worst home builder in the…
Probably the worst home builder in the world.If you buy a Bovis home expect:Pressure to complete ahead of timeTerrible customer serviceGhosting. Once the ink is dry on the sale, you will no longer exist.Floods. Even when there is a drought, Bovis manages to make floods happenCost. Despite devoting a substantial portion of your future earnings towards buying the house, you will end up spending thousands more fixing problems they have created.NEVER, EVER BUY A BOVIS HOUSE. THIS COMPANY IS A DISGRACE AND VIEWS CUSTOMERS AS MONEY TREES.
1/5
TrustpilotI would give ZERO stars if I could!
I would give ZERO stars if there was an option.Dream home ruined by bovis homes.Do not use their solicitor.They do not fix “snags”Lots of leaks.If I had a problem with an item in a shop, I could return it.Shame I can’t return this house for a refund!
1/5
TrustpilotThere doesn’t seem to be a zero star…
There doesn’t seem to be a zero star rating? I don’t rate Bovis at all. We’ve had a nightmare first 3 years of our long awaited retirement! Hoped to finally get out of the frying pan of stress only to jump into the inferno that is Bovis customer (couldn’t ) care (less!)Snags are one thing, they have sorted most of those, but actual building defects that will cost real money? Not a chance! Bouncing floors that cause everything to rattle, cracked tiles where the floor has moved, wall mounted floating toilets not secured properly so tiles cracking on the wall. Insulation inside to prevent sounds carrying from the bathroom and toilets. These things have been photographed so many times by so many Bovis staff, all agreed in principle but then deliberately “forgotten!” Don’t go near this awful company if you value your sanity and your hard earned money!!!
1/5
TrustpilotBroken promise, lies and regret!!
Lies, broken promises and a “take the money and run” mentality!! Do NOT fall for the Salesman’s patter!! Talk to people who have bought instead or read the Facebook pages (and pages!!) from all the furious buyers!!
1/5
TrustpilotBovis!?! More like Bogus!!!!
We moved into our bovis house 22 months a go & were initially very pleased with our purchase; the main selling point being that it was freehold. However, having lived in the property for nearly two years we've noticed more & more thing that were clearly rushed; fixtures & fittings not installed correctly, shoddy paint work, uneven walls & general unacceptable workmanship. They're not exactly quick to resolving issues either taking over six months (and counting) to fix our front door & over 12 months to agree there is an intermittent leak in our en-suite ( which we now can't use). They were initially very helpful until they took out money, refocusing their efforts on the next mug to take money from. DON'T BUY A BOVIS HOUSE!!! You have been warned!
1/5
TrustpilotOne star is too good for this company
One star is too good for this company, the quality of the work is so poor it makes me challenge if this was done by qualified works, I don’t think so. So when contacting customer services I get no where what a surprise. If your thinking of buying a Bovis Home check every thing
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Twigworth has the most, with 526 reviews rated 2.4 out of 5, followed by Cheltenham with 514.
The two Bovis Homes Cotswolds offices, by town:
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