Trusted Agent profile
★★★★★
549 reviews across 2 offices and 2 platforms
Bovis Homes Cotswolds has two offices, in Twigworth and Cheltenham. Together they have 549 reviews on two platforms, rated 2.5 out of 5 overall.
38
Reviews on Google
All 2 offices
511
Reviews on Trustpilot
Business-wide
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Bovis Homes Cotswolds's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotOne star too many
One star too many. Empty promises, lies, Lack of respect and contempt of customers lifestyle. Everything is at Bovis convenience and time. they will say anything to get the sale. Then have a free reign to lie, mislead and avoid customers. I am at a total loss how these people sleep at night. Its not rocket science, some of these fixes are minor, but they are arrogant and obstructive.
1/5
TrustpilotDont go there!
If you are looking to buy a house with this company don't bother, run in the opposite direction! We have had no end of problems from the start of our journey all the way through to having our snagging list completed, which is still outstanding 2 months after completion with 2 days annual leave wasted. Builders claiming they have booked the trades and then just not turning up. The customer service is shocking and they quite clearly only want your money they do not care about you or your home they are building for you!
1/5
TrustpilotBuilder not to be trusted, the lies are never ending.
This company should be avoided at all cost. We moved in two and a half years ago, over three months later than told by the sales rep. This was the number one of many lies during the ensuing period to date, 12 Jan 2018. Far to many problems to list here but some of the major ones as follows;2 floods, lots of minor leaks, wrong fans installed, attempts to fix creaking floors, three times & still waiting. Ceilings re- fixed and re-plastered. Garden re-lawned at our expense, fed up waiting for Bovis, still trying to get money back. Latest email requesting flooring issues fixed and refund of monies...”sorry too busy to answer you”! If you want an unnecessary amount of stress in your life, buy from Bovis. Look at BHVU on Facebook,Over 2500 members all with masss of problems.
1/5
TrustpilotBought a new build- sold as our forever …
Bought a new build- sold as our forever home, as our first house purchase back in2015. We reported over 50 snags within the first few weeks. Since then we had to move out 4 months after moving in (while immently due a baby) and again, 2016 just before Christmas. They have re-laid our ground floor 4+ times, finally getting to an acceptable standard. While here for the floor, revealed door frames too small for the holes (all of them!) But at first said "we are not here for that"! I said it's poor customer service to reveal such poor work and not offer to fix it, so EVENTUALLY they did. All snags have taken 3 years to complete! The other issues we encountered include: stairs that are not square with the house, air bricks put too low, belongings not removed when concrete floor broken up (dust on/in everything we own, and electrical sockets, fire alarm, boiler), extremely poor communication from after sales customer care, dust painted into our walls, shower doors fitted so you step out onto a toilet!, washing machine transit bolts left in despite claiming all our appliances had been 'tested and ready to use'!, and taking until this coming February to have a meeting to discuss any possible 'goodwill'. They are not quality, do not tell the truth and will not rectify things efficently. Despite the long list of issues, their lack of communication bothers me the most. Problems happen, ok, all we expect/hope is that they would be keen to solve them. Not so. I would never recommend buying from Bovis, esecially as a first time buyer as from my experience once they have your money they do not care about 'customers'. If it was any other purchase we could demand a refund as the house was not fit for purpose, sadly we are here till it sells.....
1/5
TrustpilotPoor build quality disgusting customer …
Poor build quality disgusting customer service. Avoid at all costs.
1/5
TrustpilotOver 3 years in and still having my …
Over 3 years in and still having my house pulled apart. They should get 0 stars. Quality is the poorest. Moved out twice already and it's still not over.
1/5
TrustpilotTerrible Builder
Customer service is terrible, build quality is poor, once they have your money they don't want to know. I would never buy another home from Bovis. Buyers beware!!
1/5
TrustpilotDo not buy from this Company buy elsewhere!
Absolutely a dreadful company. If you are looking to buy a new build walk away. The quality and good workmanship are totally non existant. I can honestly say in all my life I have never seen anything quite like it. If I could have scored 0 I would have. Run a mile!!
5/5
TrustpilotExcellent service, we recommend!
Me and my partner have only recently brought our home through Bovis. Throughout the entire process the team at The Chase, Wincanton have been excellent. Kerry always kept us updated with their progress and she was always there if we had any questions. We can’t fault a single member of the team and we would happily recommend them to friends and family. Obviously with new builds there’s going to be a few snags, but no problem is too much hassle for the site managers (Kris and Dave) and the rest of the team. We can’t thank them enough.
1/5
TrustpilotAvoid at all costs. Could be the worst decision of your life.
My Bovis Home is full of a shocking number of defects and building regulation fails. These affect every corner of the building. There is something culturally rotten about a company that repeatedly builds in this careless, low quality way. The business model is minimal QA and leave the customer to fight to rectify faults. I have the common Bovis faults: creaking and cracking floors, poor brickwork, cold and draughty, no sound insulation, water logged garden, leaking guttering - literally tens of faults. The NHBC guarantee is also worthless as they've somehow got out of rectifying every fault I've told them about. They have just a 2 star rating from the HBF survey which is the lowest of any housebuilder. Read the reviews on here and look at the many media reports. A home is an important thing in your life and your biggest investment. Do not risk this by buying a Bovis Home.
1/5
TrustpilotAwful company - avoid
Awful company. Been on our house 16 months now and still nowhere near having everything rectified. They build the houses so quickly without any standards or checks. So far we have had 3 months of work with unqualified handymen botching that now needs re doing. Is a painful process that has put me off buying a new build again, especially a Bovis new build. Something really needs to be done to regulate this industry.
1/5
TrustpilotI would leave 0 stars if possible.
I would leave 0 stars if possible.Bovis have successfully put me off ever buying a new build again.Complete liars.2 years on, house is still not "snag" free.
2/5
Trustpilot16 months on and still sorting out snags
Rating only, no written review.
5/5
TrustpilotIt's a shame so many people have had …
It's a shame so many people have had bad experiences with this company. We bought our house last year in Exeter and have received the best support we could ask for. Snag lists builds, we send an email and the problems are rectified. We noticed the soldier course above our rear door was wonky, only an aesthetical problem and it was rebuilt within a week.In think the problem must lie with area managers? Bovis homes in Cranbrook are Great!
1/5
TrustpilotShockingly bad company. AVOID
If it was possible I would give them a ZERO star rating. Absolutely disgusting company with complete disregard for their customers at EVERY turn.
1/5
TrustpilotDo not buy bovis
Do not buy bovis. Sales were shockingly awful, always changing dates, not getting my orders right. After care aren't worth having. I'm still waiting for snags to be completed a year later. Bovis Judy don't care. They take your money and they're gone!! DON'T BUY BOVIS!!
1/5
TrustpilotAvoid Bovis Homes, don't deliver as advertised!!!
Purchased a new home in 2016 and had over 150 snags and rectification. Customer service is non existent and approach a year in the property and still have major issues outstanding. Have complained to head office and customer care but have never got a response. There motto is just words and as soon as you have exchanged they have your money and it is downhill.The sell there home with the promise of a NHBC warranty which is not worth the paper it is written on and even if they agree a resolution Bovis just ignore it anyway. My advice would to be to avoid this company at all cost as you'll never get the house they advertise!!!!
1/5
TrustpilotNot at all what I would call good build …
Not at all what I would call good build . Lots of issues , dpc breached , faulty plumbing , water leaks , cracks in all the plasterboard joints ,suspect electrical ,bad brickwork , toilets that don’t flush , leaks in the roof . Non existent customer service
1/5
TrustpilotBovis Homes
As other bovis victims have said.....They will quite happily tell you you will be moving into your dream home, but it will all go down hill very quickly.Do not use their recommended conveyancing solicitors - they are on bovis side and will do anything bovis say.Not the dream home we hoped for.Too many "snags" to mention on here, I would be going for ages.NHBC are no help and the guarantee is not worth the paper its printed on.I have spoken to other people online who have said that all new builds are the same.
1/5
TrustpilotShocking building company
Shocking building company. 3 years after moving in my home still isnt finished. They play games to avoid carrying out various repairs. This company takes peoples money and runs a mile. My house needs around 5K spending on it to make it the home it should of been.Stay well clear of bovis homes
1/5
TrustpilotHorrendous build quality
Horrendous build quality. Lots of problems that have never been resolved. Customer care was very poor and caused lots of stress for us. Many people on our site have been moved out of there homes due to problems. Would never recommend buying a Bovis home to anyone.
1/5
TrustpilotShocking treatment - Once they have your money they don't care!! Buyer beware
We bought a house from Bovis and the problems started the day we moved in, that's when our living nightmares began, the whole house vibrates, it has structural issues which they have now left us to find and fix. We have moved out twice for works to be done to try and remedy this, however this hasn't worked. Bovis do not want to know, they play games.. passing you about to different departments dragging it on so they hope you will eventually give up, cause you stress and frustration. The NHBC don't want to know. You end up having to organise for structural engineers to find the problems and solicitors to fight the case as they don't want to know once they have your money. No one in their whole lifetime should have to go through this nightmare!
1/5
TrustpilotDisgraceful
Disgraceful , poor quality homes and they don't care about the stress and health problems they cause their customers no respect for elderly and vulnerable people Bovis mess never ends totally shambles.just keep away if you want a stress free home .
1/5
TrustpilotGhastly obnoxious builder-stay away or get burnt
This company's CEO will be in jail soon-the officers of the company tried to bribe us to offer positive feedback in the HBF/ NHBC survey which we refused. Their star ratings are abysmally low and this metric sets the criteria for customers buying from a particular builder. The matter is being escalated to the Serious Fraud Office.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Twigworth has the most, with 524 reviews rated 2.4 out of 5, followed by Cheltenham with 512.
The two Bovis Homes Cotswolds offices, by town:
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