5/5
TrustpilotEverything went smoothly from deposit…
Everything went smoothly from deposit to key handover.
Trusted Agent profile
Berkeley Homes estate agents in Paddock Wood, Hildenborough and Cranbrook
★★★★★
526 reviews across 3 offices and 2 platforms
Berkeley Homes has three offices, in Paddock Wood, Hildenborough and Cranbrook. Together they have 526 reviews on two platforms, rated 3.7 out of 5 overall.
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Our offices
Berkeley Homes's three offices, most reviewed first. Each has its own page.
- Berkeley Homes Paddock WoodBadsell Road, TN12 6LP518 reviews · 9 on Google (3.3)18 in the last 90 days
- Berkeley Homes HildenboroughOakhill, Tonbridge Road, TN11 9EW508 reviews · 3 on Google (3.7)19 in the last 90 days
- Berkeley Homes CranbrookHartley Road, TN17 3QX506 reviews · 1 on Google (5.0)18 in the last 90 days
Latest reviews from every Berkeley Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotFirst-class customer service and support
The Customer Relations team led by Mark Searson in East London has been a fantastic support to me. I purchased the property from Mark when he worked at the sales department. Many years after he still picks up pieces of memory. The conversations are always honest and customer-centric. He always cares to solve the problem and wherever not applicable, he always let customers know why and what he could do to help. This is heart-warming in a tech-driven world where machine auto-replies take a role. The interactions with Mark and his team have been always positive, responsive, and helpful. Many thanks to Hazel Whiles who takes care of my queries effectively and thanks very much to Ruby Frampton from R&R who responded quickly to supply the building insurance materials. I really appreciate that there is always a human touch in the services provided, not only a ‘job’ to complete. I won’t forget to say thank you to Bill Cumes who managed the property for R&R who offered me empathy and tried his best to help. Thanks a lot to you all.
5/5
TrustpilotUpdated from one star to five star due to the helpful professional nature of Tim
Updating my review as I had originally written a one star review but it turned out to be a case of mistaken identity. Tim reached out from Berkeley, was very friendly, professional and looked into manners further for me so that he could get this resolved. I liked how he was very quick to try and resolve my issues. Thank you Tim :)
5/5
TrustpilotReview of St Williams
Nice estate management services. Snags are fixed quickly.
5/5
TrustpilotGood
Good, no complain
5/5
TrustpilotReally positive experience purchasing a…
Really positive experience purchasing a home with Berkeley Homes. Xian Deng was an incredible Customer Service Manager and the flats themselves are very well designed with quality finishings.
5/5
GoogleNice affordable house 🏠 being built …
5/5
TrustpilotI know it’s an old saying but the…
I know it’s an old saying but the Customer does come first with Berkeley Homes. Through issues with our chain we were supported all the way. Thank you
1/5
TrustpilotAvoid their buildings & terrible service
Updated 16.03.2024 - Still not fixed though they have now plan in place but it's been 12 months with broken glass. The worst Experience I have had I still can't believe I was asked to remove 1 star review. Updated 17.01.2024 It comes to light that by the Lease Document Berkeley as Landlord is responsible for repairs of the windows and replacement.They were aware of my case from last year and have done absolutely nothing. Whilst everyone is looking at whom to blame is great to witness this in Legal Documents such as Lease and wonder what the Head of Estate who works on site is doing day to day. Also, the Fancy Door Entry System Wifi is cut again for 3 months and not working. So buy into their "future home" that is not working. Updated 04.11.2023So I did change review as per below from 1 to 5 as they insisted on this whilst promising to fix things however nothing is done and it’s New Year already. So here I will share how they try to cheat trustpilot system by asking directly for changes of review and yet not doing anything. So I have issues with their building (how they build) & their managing agent Greenquarter - one of largest regeneration projects has building defect of internal structures missed and people has to be temporarily rehoused as well as future repairs have no plan in place so you will be left with hefty price to pay for external redecorations. They also allowed managing agent to increase service charge for managing fee whilst service is appalling. Service charge is signed off by landlord The Berkeley Group. No idea who is the Building insurance as have no details and when got email no one is getting back - great spend of 125k in 2022 on annual insurance provided by the landlord that you can’t use. Updated 15.11.2023They sent me agent to check and promised to remedy situation if I remove 1 star review.
1/5
TrustpilotMaking our lives hell
Making our lives hell on Paddington Green.
1/5
TrustpilotFalling windows
Sadly the windows in our high rise are falling out thanks to Berkeley Homes shoddy windows.I bought a flat new in 2006 and have complained to them previously.They have made no effective attempt to fix them
5/5
TrustpilotVery impressed with the quality of…
Very impressed with the quality of service, overall development and lifestyle surrounding Berkeley Homes. Would definitely recommend them to friends and family.
5/5
TrustpilotProfessionalism
So good in leading/explaining to us through all issues that a new home buyer needs or may not know patiently and professionally. Special thanks to Martina Bird, so good before, during and after our stay in UK in early Feb.
5/5
TrustpilotProfessional
Professional, with personal touch, the customer experience is excellent, highly recommend👍
1/5
TrustpilotDiscrimination of clients
We had the most disappointing customer experience one could imagine. We made a deposit for a flat and after a couple of months we got a phone call from Berkeley sales manager saying that they are breaking the deal because of our nationality. Our family is shocked. Berkeley rejected to compensate the cost of solicitor services - more then 4k pounds which is a big hit for our family budget with a small kid. This is a disgusting and discriminatory company.
5/5
TrustpilotWorld class customer service
First class customer service : polite, efficient and a pleasure to deal with
5/5
TrustpilotExcellent Sales pitch and Commendable…
Excellent Sales pitch and Commendable service leading to Completion.
5/5
TrustpilotExcellent Company
Excellent Company. In my 25 year property career we have completed on thousands of apartments. Dealing with Berkeley Homes was the best experience I have had. The customer service was excellent. The specification and level of finish in the apartment and as importantly the communal was second to no company. If all the completion experiences were like this my working life would be much easier
5/5
TrustpilotPerfect experience
Punctuate. Professionalism quality
5/5
TrustpilotTo be honest
To be honest, as a first-time homebuyer, I can say that from the very initial viewing to handing over and moving in, it was very smooth and professionally managed by The Green Quarter team. The built quality and the amenities are unmatched. Lots of green spaces are a plus.
5/5
TrustpilotWhite City living
White City living Good communicationSeveral communication channels making sure message is conveyed and questions answered Very clear timelineAccommodating to some requestsThe final product is of high finishing standard Post completion staff is very experience and helpful to answer queries
1/5
TrustpilotNightmare company
Nightmare company. Don't care about who lives around their builders sites. Start banging and drilling before they should. The most inconsiderate company I know.
5/5
TrustpilotBig Thanks to Frances, Martina, & Kerri !
The entire estates team at Hareshill have been excellent. I’ve been amazed on how good the customer service has been. Quick to react and excellent at following up.
5/5
TrustpilotAll very professional and efficient
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes
Which Berkeley Homes office has the most reviews?
Paddock Wood has the most, with 518 reviews rated 3.8 out of 5, followed by Hildenborough with 508.
Where are the Berkeley Homes offices?
The three Berkeley Homes offices, by town:
- Cranbrook: Hartley Road, Cranbrook, TN17 3QX
- Hildenborough: Oakhill, Tonbridge Road, Hildenborough, TN11 9EW
- Paddock Wood: Badsell Road, Paddock Wood, TN12 6LP
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