Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotBuyers beware
Buyers beware ! See note sent to Berkeley Homes from us at Green Park, ReadingGood evening,We received by post a photograph of our vehicle outside our front door. Apparently, we are to pay for this intrusion. Some kind of levy for parking.We wish to inform you our vehicle parks on our drive, except of course when it is in use, and this includes such dull things as going out to buy food and such like and bringing this into our home. We also do other ordinary stuff like packing things into our vehicle before a journey. We take exception to your or affiliated individuals or firms intruding upon our privacy and asking for money. This is no more than begging without a cause and a nuisance. Take this as notice from us to you to cease and desist this pernicious behaviour. We tolerate no intrusion or hindrance to the ordinary enjoyment of our home and reasonable use of its environs. Doubtless you will want to share this with senior management. Anymore notices or other communications demanding money or threat of something will be taken to the police with copy of this complaint. No other communication will be sent to you, or any persons or firms affiliated to you.Take note and stop this intrusion forthwith.
Jon · 25 January 2024 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotWell built
Well built, kind are caring staff. Amenities off a 5* star hotel.
Axel · 22 January 2024 · Berkeley Homes Hildenborough
★★★★★ 1/5
TrustpilotHouse Held Together with Pritt Stick
I have been living in a Berkeley home since January 2019 from a new build and since then my roof has literally been slipping off three times since this date. The first time when we had winds the tiles just slid off. This was within the two year warranty period and Berkeley did arrange for this to be repaired. However, the second time it happened two years later I complained to them as the roof tiles literally just slipped off again and also this time causing a roof leak. To this they replied it was because I was living in a windy area?!! There are far more windy areas around the UK and in particular coastal regions where roofs do not just slip away every time there are some strong winds.So the third time in 4 years as I write this, loads of roof tiles have literally just slipped off crashing into the back garden and also smashing through my glass garden table. Not only is this causing stress with the cost of repairs if I can’t get this repaired through their Premier Guarantee but the danger to life having roof tiles just flying off as a blessing no one was actually standing there at the time. Now I wait again for the roof leaks that I only got repaired two years ago with no help at all from Berkeley Homes. The amount of money these houses cost does not reflect the shoddy build and zero customer service once they’ve grabbed your money.
Karen · 21 January 2024 · Berkeley Homes Hildenborough
★★★★★ 1/5
TrustpilotI am base in Thailand and this is my…
I am base in Thailand and this is my first property in UK. So most of thing are really new to me. So I have a lot of challenge asking my query with Berkeley staff. They are not really willing to give support. For example, I am asking how often we need to do grass cutting. The answer was they are not specialized and they have no involvement with lawn care service.Really disappointed
Oppoflower · 19 January 2024 · Berkeley Homes Hildenborough
★★★★★ 1/5
TrustpilotBorderline Modern Slavery - don't sell land to them
This company should not be sold land to EVER!!Look at the Glass door reviews - the staff are bullied, overworked, understaffed, HSE should be a regular visitor! If someone does not obey, they are fired on the spot - please don't buy their overpriced houses designed for rich overseas clients. Boycott by not buying houses and not selling them land. There are so many better builders.
Anonymousexemployee · 8 January 2024 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotNice house with high standard
Nice house with high standard, professional aftersales service and follow up.
Karen · 6 January 2024 · Berkeley Homes Hildenborough
★★★★★ 4/5
TrustpilotI am grateful of the services provided…
I am grateful of the services provided by Ms Sarah Coyle. She is very helpful to keep me posted of the building update
Mandy · 4 January 2024 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotQuality of our new home was great
Quality of our new home was great. We did find a few issues but those were resolved very promptly and with constant communication.I am only disappointed with dealing with the management company as getting approvals for external alterations can take quite a bit of time and effort.
John · 2 January 2024 · Berkeley Homes Hildenborough
★★★★★ 4/5
TrustpilotTenant review
Please note - I am reviewing this developer as a tenant, not as a leasholder or freeholder.I was the first tenant in the flat since the completion and the quality of finish is quite good here. There are a few issues with paint drips on the floor and snagging scratches, but everything else is good.Concierge team is amazing, premises are kept clean and when the toilet flusher broke, it was fixed quite quickly.Soundproofing is great (except the door into the corridor)
Ilya · 23 December 2023 · Berkeley Homes Hildenborough
★★★★★ 3/5
TrustpilotA Mixed Experience
We have had a bit of a mixed experience with Berkeley Homes.Overall, I would certainly buy from them again and that’s always a key test. They have many excellent people; the company ethos is strong; and the houses are fundamentally well-built and well-designed, with high quality fittings. On top of that, the site layout is excellent, with a great sense of space and no expense spared on the very attractive landscaping. Having bought new houses from Charles Church and Bewley Homes in the past, I still think Berkeley are probably the best, high-end developer.However, there have been issues.Initially, we were disappointed that our chosen combi oven and carpet were subsequently unavailable and we felt obliged to pay to upgrade the latter.More significantly, as is their prerogative, Berkeley Homes insisted that we complete our purchase in August 2023 and we spent the next 4 months living in the middle of a building site. We’ve experienced this before with the aforementioned competitors but the Berkeley experience has been far, far worse. I think Berkeley themselves would admit that, in this case, they got the timing wrong.A second major issue has been the central heating, with an overly complex system which quickly proved incapable of dealing with the winter’s first cold snap. After much teeth grinding (and teeth chattering), this was eventually fixed by simply increasing the water flow through the ground floor underfloor heating pipes and recalibrating the rather excessive number of heating control panels which were all found to be 2-3 degrees out. Neither of these faults would have occurred if the system had been properly tested.More detailed gripes: parking on site and the erection of garden structures is (supposedly) strictly controlled by the developer but, so far, both have been poorly managed. Our snagging list has also been a little more extensive than expected and the fixes have taken rather longer than we would wish but we now have dates in the diary for the remaining issues to be remedied.Over the last 4 months, I have given Berkeley Homes full details of all the above issues, big and small, and, to their credit, they have been apologetic and never argued about any of them. I am confident that, helped by a little persistence on my part, our home will shortly be something of which both we, and Berkeley Homes, can be proud.
Derek · 14 December 2023 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotVery good and professional team.
Rating only, no written review.
Andrew · 13 December 2023 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotBerkeley’s Customer Relations Manager…
Berkeley’s Customer Relations Manager did a very good job by updating me closely with the home building status, arranging the new home demonstration and helping me to follow up the snagging list before completion.
David · 13 December 2023 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotMy experience with Berkeley HomesMy unit at Reading Huntley Wharf is the…
My unit at Reading Huntley Wharf is the first property I bought from Berkeley. I find the property so beautiful and amazing in terms of quality and after sale services. In aspect of investment, I find this is a good buy as I successfully let out the unit within 2 weeks after taking possession.
Patrick · 6 December 2023 · Berkeley Homes Hildenborough
★★★★★ 1/5
TrustpilotNo water for almost a week
I'm living in one of their developments as a renter and we haven't had water for almost a week because a pipe burst. Their only solution so far has been to provide a tanker of water outside to collect from and 2 (cold!) showers for 300+ people. My partner and I were considering purchasing an apartment in the development we're renting in until this happened..
Megan · 6 December 2023 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotGood experience from inquire until…
Good experience from inquire until collect new house. Great team!
Alex · 5 December 2023 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotSarah Pryce was great
Sarah Pryce was great. She was always there with updates. She had been very cooperative and helpful. Because of her my experience was simply great.
Mohammad · 5 December 2023 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotHigh-quality Building
I am extremely pleased with the high-quality building delivered by Berkeley Homes. Their commitment to excellence is evident in every detail of the construction.A special thanks to Sarah Stuchbery for her exceptional assistance and support throughout the journey. Her responsiveness and knowledge have been invaluable. She has truly made the process seamless.Bella Yang was incredibly helpful and friendly during the home demonstration. She took the time to show me around the facilities, answered all my questions, and provided useful tips for managing the property. Her approachability and expertise greatly enhanced my experience.Lastly, I appreciate Laura Andrew for diligently following up on the remedial work in progress. Her regular updates on the status of the work and the expected completion date have kept me well-informed and at ease.
Stan · 5 December 2023 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotWonderfull service.
Rating only, no written review.
Cahit · 1 December 2023 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotGreat people! Great company!
On16-11-2023, when I asked the site manager Daniel to help me moving the furniture(that's not his job), he helped me without hesitate and very pleasant. it make me feeling that I bought the right property with such night company and workers.
Cheng · 1 December 2023 · Berkeley Homes Hildenborough
★★★★★ 2/5
TrustpilotPoor focus on the Customer during the warranty period
This is very disappointing to write as I had previously had a 5-star service from Berkeley Homes through the buying, developing, initial move in period and early phases of the snagging/warranty period in the Hollyfields development in Kent. However, following some changes in the team all of the ongoing activities have taken a significant turn for the worse. There appears to have been no proper handover process, which is totally unacceptable for a large company and the new team don't appear to be briefed about ongoing actives and have taken weeks to respond to requests about status, and I have one item that should have probably taken no more than 1month to resolve that is now entering month 6 - and still no date for resolution. Not going to bore you with the details but its beyond incompetent .
Jeff · 27 November 2023 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotThe quality of the house is great!
The quality of the house is great. The customer service and property maintenance teams are professional.
Nick · 22 November 2023 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotPerfect experience since I lived in so…
Perfect experience since I lived in so far
Michael · 15 November 2023 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotHelpful Staff
The staff were really helpful, very efficient. Answered all my questions, and update the progress with me.
Xu · 3 November 2023 · Berkeley Homes Hildenborough
★★★★★ 5/5
TrustpilotFriendly staff
Rating only, no written review.
Simon · 1 November 2023 · Berkeley Homes Hildenborough
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
