Berkeley Homes reviews

★★★★★ 4/5

Trustpilot

4.5/5 premium, but with minor flaws

Berkeley has a strong reputation for offering premium properties, and that is largely my experience with their Glasswater Locks project. Most aspects were delivered against the top standard. There were some minor flaws that stopped me from giving Berkeley a full five stars, however. The dishwasher door catches the plinth and makes noise when opening and closing, and the backing board under the bathroom sink was not fitted at the time of completion. Costumer service is responsive and keeps me updated throughout, but the dishwasher door issue has not been fully resolved. That said, the overall experience with Berkeley is great.

Wenhao · 5 January 2026

★★★★★ 5/5

Trustpilot

That is a excellent trip to own my house.

It’s very kind of all the agents. Specially Michelle Murphy.She helped me many things to complete all the case and moved in .She even helped me to deal the wastes because the council collection was not available now.Ms Jada is very kind,too.That is a excellent trip to own my house.

Customer · 1 July 2026

★★★★★ 1/5

Trustpilot

Woodberry Down is no longer safe

Woodberry Down is not safe! Crime is now so bad that walking outside puts you at risk of theft or stabbing, any time of day, any day. Even cars are being stolen from the street. Berkeley don’t care nor have they done anything to address the rising crime rates. It’s not safe here anymore. The local gangs have also recently started entering the buildings, so we are not even safe inside. Where is the accountability?

Rh · 8 December 2025

★★★★★ 5/5

Trustpilot

Purchased a flat at Oval Village

Purchased a flat at Oval Village, great development and love the apartment!! The service we received was great starting from the sales team especially Kirsty and Yajing, through to completion and now the help of Beata from the customer service team has been incredible too!!

Mr · 21 July 2026

★★★★★ 5/5

Trustpilot

Professional and helpful sales team

Recently had the keys handover for my first apartment in Kidbrooke Village. Great service from viewing to completion, everyone in the sales team has been very helpful. They were professional and very responsive to my quiries. There were some issues found in the apartment but they got those sorted very quickly.

Alexa · 24 April 2026

★★★★★ 5/5

Trustpilot

Recently purchased a new home with…

Recently purchased a new home with Berkeley and they were very attentive and thorough during the process. Yuki was particularly helpful in coordinating the completion of the property and key-handover despite my being in-and-out of the country. Any snags were also handled very promptly thanks to Dan on the customer service team.

Justin · 16 April 2026

★★★★★ 4/5

Trustpilot

A Positive Experience, with One Suggestion for Greater Transparency

I am very happy with the overall experience I had purchasing my flat with Berkeley Group. The Sales Team were extremely helpful and supportive from the very beginning, throughout the purchase and up until completion. Following completion, the Customer Care Team have also been very helpful and responsive. Both teams did their best to make our purchase and move as smooth and straightforward as possible, and we really appreciate their support throughout the process.

Erfan · 9 September 2026

★★★★★ 1/5

Google

Quite disappointing experience buying a house in this development, mainly due to how slowly snagging issues get attended to (still waiting after two years for things to be fixed) and also the ridiculous service by RMG (the company providing ground maintenance services). There are so many cases of gardening works causing damage to properties (broken windows) and damaging cars, parked outside as was in our case. No response from RMG for over two months - left to deal with the financial impact of damages caused by their contractors. Plenty more examples. I would be looking into the other developments in PW and the vicinity, if I were buying now.

Ana · 17 November 2025

★★★★★ 5/5

Trustpilot

Hareshill, Fleet

I’m really pleased with my new Berkeley home. The quality of workmanship is excellent, with great attention to detail and a really high standard of finish throughout. Everything feels well built and carefully finished, and I’m delighted with the quality of my new home. I would happily recommend Berkeley Homes. With particular thanks to the lovely Sales Team Nicola, Frances and Seema and Customer Service, Alex and Tom for making the journey easier!

Mrs · 7 September 2026

★★★★★ 1/5

Trustpilot

Berkeley homes are proposing to build…

Berkeley homes are proposing to build an extremely large housing estate on Greenbelt in Bromley. The plans are out now and the houses and apartments are in the main cheap looking, featureless with large blocks of flats looking more like borstals of the olden days than homes. Very disappointed and not what I would have expected. It looks like materials are scarce as they were just after the war and the homes reflect this. I wouldn’t buy a Berkeley Home - they look cheap and nasty!

Mary · 20 June 2026

★★★★★ 1/5

Trustpilot

Local democracy wins

Berkley application for building on the Gas holders site Motspur Park was rejected last night by Kingston council , a proposal for high rise blocks completely inappropriate to the location . Berkeley showed a complete arrogance and disrespect for the community and local residents

Russell · 12 March 2026

★★★★★ 5/5

Trustpilot

The Berkley Group Flat Purchase

Working with The Berkley Group whilst purchasing my 1 bed apartment at the Horlicks Factory was an exceptional experience from start to finish, and much of that is thanks to the incredible people I had the privilege of working alongside, Izzy, Ellie, Saied, and Cameron.

Faiza · 1 February 2026

★★★★★ 1/5

Trustpilot

You dont own your house if you buy from Berkeley

This builder is unethical and ridiculous. I bought a house in Hartland village and my transfer contract plan clearly states a part as our demise without any limitations. But they will ricdulously said it is not your demise and I cannot use that spot for come home improvements. They then use a terms that we need their approval over everything even if that it is unrelated to the demise reason. So basically you are only a rent tentnant under their unfair terms and their unprofessional staff that call a stag a horse. Dont buy from them and be cheated!

Pole · 16 April 2026

★★★★★ 5/5

Trustpilot

I had a very good experience with the purchase of a new build flat at Berkeley Homes Lombard Square Plumstead Development at their

I had a very good experience with the Customer Service Team, especially with Linda Sesay, for the completion on a new flat Plumstead Lombard Square Berkeley Homes development. It was a stress free process where I was kept informed with all the steps in a year long period from when I booked the flat & the completion.

Sheri · 17 September 2026

★★★★★ 5/5

Trustpilot

Development is really nice and well…

Development is really nice and well thought out. Build quality has been very impressive. Very happy with our purchase.

Donald · 16 June 2026

★★★★★ 5/5

Trustpilot

The sales process is very focussed on…

The sales process is very focussed on cash buyers and there is pressure to complete purchases quickly. We needed to sell our existing property before we could proceed to completion. This inevitably took a few weeks - although was achieved quickly given the circumstances. Despite being aware of this the sales team were constantly presssing us for updates which we found very stressful.

Mark · 12 July 2026

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, especially Customer Service Manager, Agnes. Great quality of the apartment.

Eric · 22 July 2026

★★★★★ 5/5

Trustpilot

Customer service, high quality development and community space

Recently purchased a new home from Berkeley Homes like any home purchase there are always bumps along the way but the overall experience was very positive. The property is finished to a very high standard, the care and attention to detail, beautifully designed outside spaces added to the customer experience was outstanding. I would highly recommend them for excellent finish, stylish builds and with a community feel

Paul · 1 June 2026

★★★★★ 4/5

Trustpilot

Although there was a delay in completion, overall experience is good

Although there was a delay in the completion due to COVID, I am satisfied with the service provided by the Sales Team, especially John, who constantly updated me about the construction status. As an overseas buyer, I was guided through the procedures smoothly, and the handover was seamless. Additionally, I am particularly pleased with the design of the houses and the environment of the area. Finally, I would like to thank Rob for his follow up on the issues after the completion.

Carol · 4 July 2024

★★★★★ 5/5

Trustpilot

General comment…

New experience for me that personal account was given that I can be informed about the construction progress. John is also great that he is a responsible relationship manager. He kept me update on some important issues like payment date and the arrangement.However, I would suggest that Berkeley should introduce what the purposes of my personal account to enhance my experience. Besides, as I am an overseas buyer that I may not know the detailed procedures to buy a property in UK. It would be add-value if a video is made and let overseas buyer to watch.By the way, the HK side agent, FMI Investment cannot discharge it's duty. I don't know what the relationship of FMI with Berkeley. For me, FMI seems to be invisible for the whole process except the dates of signing.

M · 2 July 2024

★★★★★ 4/5

Trustpilot

Great Experience at St. James with Minor Concierge Issues

I love how effective St. James has been in dealing with the issues I had regarding my apartment. The staff have been incredibly helpful and responsive, and the overall design and layout of the building are really nice. However, I think there could be some improvements in the concierge service. The trolleys aren't always working properly, and in a few instances, the staff were not very polite. Despite this, some staff members have been very helpful. The people there are also nice, making the overall experience positive with a friendly community and great amenities. So I’m giving a solid 4 star!

耶啵啵啵 · 27 June 2024

★★★★★ 3/5

Trustpilot

Friendly Berkeley team : Aggressive Estate management

The Berkeley team is really friendly but it's estate management team is rude, arrogant and borderline bullying. They have their own interpretation of the lease clauses and threaten to send penalty and charges for things they don't even discuss. Their tone of emails is aggressive and intimidating just like their staff. While Berkeley build great houses their estate partners are a let down.

Ishtiaq · 2 June 2026

★★★★★ 1/5

Trustpilot

Avoid their buildings & terrible service

Updated 16.03.2024 - Still not fixed though they have now plan in place but it's been 12 months with broken glass. The worst Experience I have had I still can't believe I was asked to remove 1 star review. Updated 17.01.2024 It comes to light that by the Lease Document Berkeley as Landlord is responsible for repairs of the windows and replacement.They were aware of my case from last year and have done absolutely nothing. Whilst everyone is looking at whom to blame is great to witness this in Legal Documents such as Lease and wonder what the Head of Estate who works on site is doing day to day. Also, the Fancy Door Entry System Wifi is cut again for 3 months and not working. So buy into their "future home" that is not working. Updated 04.11.2023So I did change review as per below from 1 to 5 as they insisted on this whilst promising to fix things however nothing is done and it’s New Year already. So here I will share how they try to cheat trustpilot system by asking directly for changes of review and yet not doing anything. So I have issues with their building (how they build) & their managing agent Greenquarter - one of largest regeneration projects has building defect of internal structures missed and people has to be temporarily rehoused as well as future repairs have no plan in place so you will be left with hefty price to pay for external redecorations. They also allowed managing agent to increase service charge for managing fee whilst service is appalling. Service charge is signed off by landlord The Berkeley Group. No idea who is the Building insurance as have no details and when got email no one is getting back - great spend of 125k in 2022 on annual insurance provided by the landlord that you can’t use. Updated 15.11.2023They sent me agent to check and promised to remedy situation if I remove 1 star review.

Lee · 16 March 2024

★★★★★ 1/5

Trustpilot

Knife crimes on property with no intervention

I’m disappointed with the growing lack of security at Woodberry Down. Crime has noticeably increased, with incidents like phone snatching, trespassing into buildings, and even knife-related events making residents feel unsafe. My husband was mugged at knifepoint, an elderly man was murdered on the property, and the same group of kids from the nearby estate continue to commit crimes on property with no intervention from Berkeley homes. Security presence is minimal and access points aren’t well monitored. For a development sold as premium, this is unacceptable. I hope Berkeley Group addresses these issues urgently, but right now I cannot recommend living here.

Maria · 5 December 2025