5/5
TrustpilotNice developer
Nice developer! Very responsible.
Trusted Agent profile
Berkeley Homes estate agents in Paddock Wood, Hildenborough and Cranbrook
★★★★★
526 reviews across 3 offices and 2 platforms
Berkeley Homes has three offices, in Paddock Wood, Hildenborough and Cranbrook. Together they have 526 reviews on two platforms, rated 3.7 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Berkeley Homes's three offices, most reviewed first. Each has its own page.
- Berkeley Homes Paddock WoodBadsell Road, TN12 6LP518 reviews · 9 on Google (3.3)18 in the last 90 days
- Berkeley Homes HildenboroughOakhill, Tonbridge Road, TN11 9EW508 reviews · 3 on Google (3.7)19 in the last 90 days
- Berkeley Homes CranbrookHartley Road, TN17 3QX506 reviews · 1 on Google (5.0)18 in the last 90 days
Latest reviews from every Berkeley Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotGreat build, good service and fantastic aftercare
5/5
TrustpilotHelpful team and wonderful after sale services
Throughout the purchase process Berkeley Homes has been keeping me well informed, keeping up with the timeline and their information is easily to navigate and digest.In particular I was warmly received by the lady in charge of the sales office at the Eden Grove site in the morning of 22 January 2024, albeit more than 2 hours before the opening hours. She helpfully showed me around and gave me a walk-through of the sample apartment.
5/5
TrustpilotThe customer service is great!
Rating only, no written review.
5/5
TrustpilotDelivery beyond expectations.
The professionalism and curtesy placing us as the customer first. Berkeley has surpassed its initial targets in delivering a development that Southall can be proud of. After the pains of removing the gas works and parking lots, Berkeley has created a wonderful community friendly environment. It has set a new standard for future development for the rest of Southall to follow. It’s a pleasure to take visitors as the destination that we can be proud of. Everyone associated with Berkeley and the development go the extra mile with a smile. 😊 For me Berkeley have genuinely excelled in every aspect. As a former Southallian, I would recommend to any investor or someone looking to return to Southall , that now there is such a desirable place at The Green Quarter.Looking forward to the next phases of development with eager anticipation.
5/5
TrustpilotWe’ve recently purchased a property
We’ve recently purchased a property. The build quality is excellent. The staff are very efficient and very friendly. The new build estate is well planted and looks beautiful.
5/5
TrustpilotGreat customer services from all team…
Great customer services from all team members. They were very helpful and quick responsive.
5/5
TrustpilotHigh quality residences.
High quality construction; different size blocks are very attractive; site beautifully laid out (trees, gardens, lawns, open spaces, main entrance); provision of all kitchen appliances most welcome; basement parking served by lifts is excellent. Visitor parking, unfortunately, is substandard (lacks flexibility, sensitivity, realism).
5/5
TrustpilotGood quality apartment
Good quality apartment, the entire estate has very nice layout, helpful and efficient customer care staff. Worth the premium paid.
1/5
TrustpilotNot enough communication with the owners
Signing a contract with high tariff of EV charging without a suitable explanation for Huntley Wharf makes the owners feel frustrated. The original charging fee was 18p and suddenly jumped up to 54p per kWh. No explanation. Maybe more communication needed and so the owners and the tenants know about who's responsible for different aspects in Huntley Wharf.
5/5
TrustpilotExcellent experience for purchasing a new home
The staffs are very helpful during the purchase, handover and after sale.
5/5
TrustpilotVery good experience
Very good experience on switching pot and after the completion day, they handling all the snagging issues very fast and very helpful.
5/5
TrustpilotGreat partnership
Great partnership, promising developer, very helpful and approachable, definitely recommend it.
5/5
TrustpilotRecently moved in to a newly completed home
Recently moved in to a newly completed home in poplar and the experience has been great so far. Sarah Coyle and Jade Singleton are really good and they made the pre-purchase and post-purchase experience really hassle-free
5/5
GoogleRating only, no written review.
1/5
TrustpilotAVOID
Once they have your money they don’t care. Forget about snagging they will cut corners and just keep delaying work (only have 1 handyman who covers the whole area). Been nearly 3 years and they are still delaying things being rectified. Disgusting.
1/5
TrustpilotA ZERO star for Berkeley!
A ZERO star would be appropriate for Berkeley Group. Living in Cassini tower is a NIGHTMARE so far. We’re living the worst experience of our lives! Poor finishing, lousy management, poorly installed appliances and the worst communication skills we’ve ever seen. We’ve been without running hot water for days with no explanation or justification of any sort. I would never deal with Berkeley again and certainly not recommend them to anyone.
1/5
TrustpilotGreat flats but they say they are…
Great flats but they say they are considerate and keep on building and drilling 7 days a week! How disappointing and frustrating to be waking up to all their noise every day! I moved here for peace and quiet
5/5
TrustpilotProfessional and excellent staff, great facilities
All the staff without exception were friendly and professional, from Avril and Nam in the marketing suite, to Raza in legal and Shaan in customer service. Very responsive to queries, making our purchase very smooth. So far delighted with facilities and build quality and very much looking forward to moving in.
4/5
TrustpilotAlthough there was a delay in completion, overall experience is good
Although there was a delay in the completion due to COVID, I am satisfied with the service provided by the Sales Team, especially John, who constantly updated me about the construction status. As an overseas buyer, I was guided through the procedures smoothly, and the handover was seamless. Additionally, I am particularly pleased with the design of the houses and the environment of the area. Finally, I would like to thank Rob for his follow up on the issues after the completion.
5/5
TrustpilotGeneral comment…
New experience for me that personal account was given that I can be informed about the construction progress. John is also great that he is a responsible relationship manager. He kept me update on some important issues like payment date and the arrangement.However, I would suggest that Berkeley should introduce what the purposes of my personal account to enhance my experience. Besides, as I am an overseas buyer that I may not know the detailed procedures to buy a property in UK. It would be add-value if a video is made and let overseas buyer to watch.By the way, the HK side agent, FMI Investment cannot discharge it's duty. I don't know what the relationship of FMI with Berkeley. For me, FMI seems to be invisible for the whole process except the dates of signing.
5/5
TrustpilotBrilliant experience from day 1
Brilliant experience from day 1; the staff at Berkeley have been excellent and did everything to maximise a smooth handover for our purchase. Thank you.
5/5
TrustpilotMy wife and I were excited about the…
My wife and I were excited about the prospect of buying our new home at Hareshill in Crookham Village, however the increased interest on mortgages made the sale of my cottage very challenging. We had many views but nobody followed through with an offer for months, although we were mortgage free our potential buyers were not. The customer liaison person at Hareshill acted with great sensitivity to our situation while also balancing a professional approach to targeting BH’s sales. We wish to commend her even though she is no longer with BH.Following our eventual success in completing the purchase on our new BH property we have been delighted by the ongoing support and attention from the on site liaison team, they have been excellent and have on occasion gone beyond what I would expect in terms of support.
1/5
TrustpilotBought a dream, living a nightmare
Excellent pre-sales but once things started to go wrong they blamed the contractors and never saw anything through to the end. As a result, I now have a cracked worktop which they won’t fix, yellow residue all through my bathroom, am on my third floor, have door handles which don’t match and windows which don’t close. Additionally, the garage door breaks down every couple of months and their design means my windows can’t be cleaned. The most disappointing aspect of all of it is how dismissive they are of problems and their lack of accountability. Would not recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes
Which Berkeley Homes office has the most reviews?
Paddock Wood has the most, with 518 reviews rated 3.8 out of 5, followed by Hildenborough with 508.
Where are the Berkeley Homes offices?
The three Berkeley Homes offices, by town:
- Cranbrook: Hartley Road, Cranbrook, TN17 3QX
- Hildenborough: Oakhill, Tonbridge Road, Hildenborough, TN11 9EW
- Paddock Wood: Badsell Road, Paddock Wood, TN12 6LP
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
