5/5
TrustpilotFirst home purchase
From placing a deposit to completion, it was just over a month. I was kept updated throughout the process, and every question I had was answered promptly and in full.
Trusted Agent profile
Berkeley Homes estate agents in Paddock Wood, Hildenborough and Cranbrook
★★★★★
526 reviews across 3 offices and 2 platforms
Berkeley Homes has three offices, in Paddock Wood, Hildenborough and Cranbrook. Together they have 526 reviews on two platforms, rated 3.7 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Berkeley Homes's three offices, most reviewed first. Each has its own page.
- Berkeley Homes Paddock WoodBadsell Road, TN12 6LP518 reviews · 9 on Google (3.3)18 in the last 90 days
- Berkeley Homes HildenboroughOakhill, Tonbridge Road, TN11 9EW508 reviews · 3 on Google (3.7)19 in the last 90 days
- Berkeley Homes CranbrookHartley Road, TN17 3QX506 reviews · 1 on Google (5.0)18 in the last 90 days
Latest reviews from every Berkeley Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotIf you want to spend half a million on…
If you want to spend half a million on a cheap built property that is amongst a vast number of Vivid Social housing (offered to illegal immigrants) then good luck to you! Rubbish.
5/5
TrustpilotAmazing company and estate
1/5
TrustpilotLocal democracy wins
Berkley application for building on the Gas holders site Motspur Park was rejected last night by Kingston council , a proposal for high rise blocks completely inappropriate to the location . Berkeley showed a complete arrogance and disrespect for the community and local residents
5/5
TrustpilotWell built property.
5/5
TrustpilotExcellent customer service and support…
Excellent customer service and support throughout the process.
5/5
TrustpilotAnother outstanding customer service…
Another outstanding customer service throughout the recent purchase with Eden Grove Berkeley Home. Smooth and immediate response and communication at every stage. Even after compketion👍.
5/5
TrustpilotWhat a great experience
What a great experience - thank you!!
5/5
TrustpilotThe Berkley Group Flat Purchase
Working with The Berkley Group whilst purchasing my 1 bed apartment at the Horlicks Factory was an exceptional experience from start to finish, and much of that is thanks to the incredible people I had the privilege of working alongside, Izzy, Ellie, Saied, and Cameron.
4/5
TrustpilotNice flat, painful lawyer.
Difficult buying experience - slow and arrogant legal team were a pain to deal with, but we got there in the end. Moving in experience has been great though, with all snags rapidly sorted out and a lovely welcome from the team on the ground.
5/5
GoogleGreat place
5/5
TrustpilotHigh standards and outstanding customer…
High standards and outstanding customer care.
4/5
Trustpilot4.5/5 premium, but with minor flaws
Berkeley has a strong reputation for offering premium properties, and that is largely my experience with their Glasswater Locks project. Most aspects were delivered against the top standard. There were some minor flaws that stopped me from giving Berkeley a full five stars, however. The dishwasher door catches the plinth and makes noise when opening and closing, and the backing board under the bathroom sink was not fitted at the time of completion. Costumer service is responsive and keeps me updated throughout, but the dishwasher door issue has not been fully resolved. That said, the overall experience with Berkeley is great.
5/5
TrustpilotNot too many questions/just right
Very pleased with purchase
2/5
Trustpilot£500m profits, but the Christmas tree didn’t make the cut.
Berkeley Homes has had a stellar year financially, yet at Royal Arsenal Riverside they couldn’t stretch to putting up this year’s Christmas tree. Festive cheer clearly didn’t pass the cost review.
5/5
TrustpilotQuality build and professional customer…
Quality build and professional customer service. Special requests were readily agreed. Choice of carpets, tiling, kitchen colours. House feels solid and substantial. Snags dealt with quickly. Nothing is too much trouble for customer service at this development.
5/5
TrustpilotWe bought a lovely new flat on…
We bought a lovely new flat on Highcroft Development in Wallingford. The whole process was superbly handled by the team. It’s a great place to live - not just a flat.
1/5
TrustpilotWoodberry Down is no longer safe
Woodberry Down is not safe! Crime is now so bad that walking outside puts you at risk of theft or stabbing, any time of day, any day. Even cars are being stolen from the street. Berkeley don’t care nor have they done anything to address the rising crime rates. It’s not safe here anymore. The local gangs have also recently started entering the buildings, so we are not even safe inside. Where is the accountability?
1/5
TrustpilotBerkeley Homes Is a Total Disgrace, Unsafe, Poorly Built, and Financially Exploitative
Living in a Berkeley Homes development has been one of the most disappointing and frustrating experiences I’ve ever had as a homeowner. For what is marketed as a luxury development, the reality couldn’t be further from the truth. I have lived here for 10 years and the situation is rapidly worsening.
5/5
TrustpilotDespite a number of issues still the…
Despite a number of issues still the best development company in the UK.
5/5
TrustpilotGreat quality home and lovely area and…
Great quality home and lovely area and amenities at Woodberry Down
1/5
TrustpilotKnife crimes on property with no intervention
I’m disappointed with the growing lack of security at Woodberry Down. Crime has noticeably increased, with incidents like phone snatching, trespassing into buildings, and even knife-related events making residents feel unsafe. My husband was mugged at knifepoint, an elderly man was murdered on the property, and the same group of kids from the nearby estate continue to commit crimes on property with no intervention from Berkeley homes. Security presence is minimal and access points aren’t well monitored. For a development sold as premium, this is unacceptable. I hope Berkeley Group addresses these issues urgently, but right now I cannot recommend living here.
1/5
TrustpilotConcerning criminal activity in the…
Concerning criminal activity in the area; Security and management do not address or do anything about the growing issue. Residents are left to deal with the situation on their own.
1/5
GoogleQuite disappointing experience buying a house in this development, mainly due to how slowly snagging issues get attended to (still waiting after two years for things to be fixed) and also the ridiculous service by RMG (the company providing ground maintenance services). There are so many cases of gardening works causing damage to properties (broken windows) and damaging cars, parked outside as was in our case. No response from RMG for over two months - left to deal with the financial impact of damages caused by their contractors. Plenty more examples. I would be looking into the other developments in PW and the vicinity, if I were buying now.
Agent replied · 17 April 2026
Thank you for taking the time to share your feedback. We’re very sorry to learn that your recent experience did not meet expectations. We understand that you have since been in contact with a Senior Property Manager at RMG to discuss your concerns, and we appreciate you giving RMG the opportunity to address this directly. We take all feedback seriously as it helps us maintain the high standards we strive for. Should you have any further concerns or suggestions, please don’t hesitate to reach out to us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes
Which Berkeley Homes office has the most reviews?
Paddock Wood has the most, with 518 reviews rated 3.8 out of 5, followed by Hildenborough with 508.
Where are the Berkeley Homes offices?
The three Berkeley Homes offices, by town:
- Cranbrook: Hartley Road, Cranbrook, TN17 3QX
- Hildenborough: Oakhill, Tonbridge Road, Hildenborough, TN11 9EW
- Paddock Wood: Badsell Road, Paddock Wood, TN12 6LP
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
