5/5
TrustpilotBest experience on property purchase
Best experience on property purchase. Will definitely purchase another property with Berkley Homes
Trusted Agent profile
Berkeley Homes Southern Ltd estate agents in Cranleigh and Winchester
★★★★★
506 reviews across 2 offices and 2 platforms
Berkeley Homes Southern Ltd has two offices, in Cranleigh and Winchester. Together they have 506 reviews on two platforms, rated 3.8 out of 5 overall.
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Our offices
Berkeley Homes Southern Ltd's two offices, most reviewed first. Each has its own page.
Latest reviews from every Berkeley Homes Southern Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot4/5
TrustpilotBuy with confidence
Berkeley provides very good sales and after sales service. They will follow up on your questions / concerns so that you can purchase your new home with confidence
5/5
TrustpilotMy overall experience with Berkeley has…
My overall experience with Berkeley has been very satisfied. Right from the beginning during the buying process the Sales Representative was very helpful. Although there were some hiccups on the material of facade of the property we had chosen, it was finally resolved by the customer service team. They have done a very good job in keeping communication with us on the progress of construction and willing to spend extra effort to help. They have given me the impression that they take customers satisfaction seriously. As such I have no hesitation to recommend Berkeley to friends.
1/5
TrustpilotBeaufort Park is managed by RMG very…
Beaufort Park is managed by RMG very dissatisfied with them . Crime is so bad and people suffer with leaks and lack of security they are not to trust only interest in money easy money and lie to residents .
5/5
TrustpilotVery Good service. The whole process from very beginning…
The whole process from very beginning to completion is smooth, and the staffs from Berkeley to show me the progress of the apartment time by time with photo.Finally the whole project on time and no delay. One suggestion better contact owner not only English also others say Mandarin or Cantonese language.
5/5
TrustpilotGood after sales services!
Rating only, no written review.
4/5
TrustpilotExcept the payment and completion…
Except the payment and completion experience, I am very satisfied with the customer service. There was no special consideration on my payment progress to be deferred given my medical condition during hospitalization period (ICU), on compassionate ground. I was upset and reminded by your team of strict adherence to the deadline to make second 10% payment promptly and also complete the unit timely otherwise deposit of 20% will be forfeited. That forced me to struggle through the hospitalization period to ensure the second 10% payment successfully released to you and also due to the delay in my mortgage loan application, I was further pressed to sign a supplemental agreement with the developer to ensure completion. What I am trying to say is this, sometimes rules are dead but people are living and if you want to please your customers you got to consider your purchasers difficult situation and support be given without using the contractual term to press your purchaser who was hospitalized.
4/5
TrustpilotClear explanation and polite
Rating only, no written review.
5/5
TrustpilotThe environment of the housing estate…
The environment of the housing estate is beautiful and natural. During the purchase of the unit, the customer service was very efficient and patience to followed up on my request.
5/5
TrustpilotNice and comfortable house
Nice and comfortable house. Would recommend to others.
3/5
TrustpilotRoom for improvement
It was my first time to purchase property in UK . I have chosen Berkerly because my agent in Hong Kong told me that the quality and the after sale service was compared better and higher than other developer companies in UK . As for the quality itself, it is not the right time to rank now since I haven’t seen my property by myself after the completion and it needs to go through the rainy seasons to test if any water seepage found in the apartment. However, two experiences were not so good . 1) why leave the washing machine not equipped with. It makes me waste much time to purchase when my tenant ask to . I am the foreign buyer and not convenient for me to purchase outside Hong Kong. 2) My tenant told me that a minor damage was found near the door entrance. He moved in 19 days after the completion and I think Berkeley should be liable to take care of this repair . Unfortunately, I only got the reply from your staff that Berkeley would not consider the repair since my letting agent hasn’t written down on my behalf in the defect list.
5/5
TrustpilotGreat experience
Great experience. Staff were very kind.
5/5
TrustpilotGreat customer service
Great customer service, very helpful and quick to answer any questions. Bought new build off plan, home was perfect on arrival.
5/5
TrustpilotGreat company
Overall very good experience for purchasing a home.
5/5
TrustpilotHappy purchasing from Berkeley
I am very impressed by purchasing property from Berkeley as the purchasing journey went smoothly. Especially, the excellent service from Natalie.
5/5
TrustpilotAmazing company
Amazing company, from start to finish. They helped with all my questions big or small and never made me feel like an idiot. They made everything so personal, best decision I could have made. The quality and finish is great, and they all go over and above to help.
5/5
TrustpilotEverything is good
Rating only, no written review.
5/5
GoogleRating only, no written review.
5/5
TrustpilotThis is to supplement my previous…
This is to supplement my previous feedback on phone interviewI would like to thank Natalie for her kindness and assistance. She has arranged viewing with my potential buyer before completion. She also provided walkthrough and introduction when the property was handed over at completion
5/5
TrustpilotVery Professional!
From the time we decided to buy the apartment (under construction then), Berkeley has provided excellent service to us. We were regularly given updates on the progress of the construction. Natalie our CSM was super responsive and answered our questions in a promptly manner. She also arranged a visit for us to look at the apartment when it was safe for us to do so. The quality of the apartment is excellent too! It was such a great experience for us!
4/5
TrustpilotRecently purchased at the green quarter…
Recently purchased at the green quarter and the Berkeley home buying experience was exceptional from start to finish. Especially the customer relations team who did a great job given difficultys with covid and delays keeping proactively me informed. Flat has practically no snagging issues and the small issues or nitpicks where sorted immediately or next day. Only reason it's not 5 starts is the partnership with firtport they really need to find a better management agency partnership on the flats vs default as there issues reflect poorly on the Berkeley brand even if they are separate companies. Makes me hesitate recommend anyone buying a property if first port are managing agents.
1/5
TrustpilotAVOID TOOK MY MONEY AND DIDNT HEAR…
AVOID TOOK MY MONEY AND DIDNT HEAR ANYTHING! LOST MY SALE AND LOST MY MONEY! PAY A LITTLE MORE AND USE SOMEONE BETTER!
1/5
TrustpilotPAID AND NEVER HEARD ANYTHING!!!
PAID AND NEVER HEARD ANYTHING!!!! Got sent to another company who had no idea who I was and added on lots of fees! Apparently this isn’t my problem and I have to pay them all! After being given such a cheap price I should of known! DONT USE!!!!!! I am unable to get any of my money back so will be taking this further also have now lost the property!
5/5
TrustpilotHaving purchased previously from…
Having purchased previously from Berkeley my expectations were high and i was not disappointed from sales & purchase to ownership i couldnt have wished for a better experience especially from the services of Dominic & Munni
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes Southern Ltd
Which Berkeley Homes Southern Ltd office has the most reviews?
Cranleigh has the most, with 498 reviews rated 3.8 out of 5, followed by Winchester with 493.
Where are the Berkeley Homes Southern Ltd offices?
The two Berkeley Homes Southern Ltd offices, by town:
- Cranleigh: Lorimer Avenue, Alfold Road, Cranleigh, GU6 8WQ
- Winchester: Knights Quarter, Romsey Road, Winchester, SO22 5TB
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