5/5
TrustpilotGoooooooooooooooooood
Rating only, no written review.
Trusted Agent profile
Berkeley Homes Southern Ltd estate agents in Cranleigh and Winchester
★★★★★
506 reviews across 2 offices and 2 platforms
Berkeley Homes Southern Ltd has two offices, in Cranleigh and Winchester. Together they have 506 reviews on two platforms, rated 3.8 out of 5 overall.
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Our offices
Berkeley Homes Southern Ltd's two offices, most reviewed first. Each has its own page.
Latest reviews from every Berkeley Homes Southern Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotGreat service, thoughtful people 👍🏽
Our overall experience was absolutely amazing from sales through completion to settling in. There was great communication every step of the way and the transition was quite seamless. Both the sales and aftercare teams were cordial, helpful and very responsive. They put a special touch every step of the way and they were always happy to help. I was most impressed by their personalized welcome cards, the very thoughtful gift left for us in the apartment and the support provided to help us settle in without any hitches. I would definitely recommend their services to everyone looking to buy a home.
4/5
TrustpilotGenerally a pleasure to deal with
Just purchased an apartment with Berkeley and overall very happy with the quality of the build, with relatively few bits of snagging required post completion. The run up to completion could have been a little better though, having raised an issue with the bathroom light not turning off properly, about 6 weeks prior to completion - however, only after completion did it get fixed. The air filter in the apartment also hadn’t been cleaned before my moving in, which for an apartment whose bedroom does not have an opening window to let fresh air in, was suffocating to say the least. Again, remedied rather quickly post completion but would have expected this to be cleaned beforehand, especially coming from such a prestigious name such as Berkeley! Overall I am happy with how Berkeley has handled the process pre and it post completion, and would highly recommend over other developers.
5/5
TrustpilotGreat experience and felt supported the…
Great experience and felt supported the whole way through!
5/5
TrustpilotI recommend Berkeley Homes to everyone…
I recommend Berkeley Homes to everyone who whants a house or an apartment which is built to high standards and with care. Also the employees of Berkeley Homes at Trent Park, went out of their way to help us in the purchase of our apartment, especially Adam, Linda, Phoebe, Tony and all the others that I don't recall their names. Thank you all for doing an excellent job.
5/5
TrustpilotThe customer service is great
The customer service is great, with quick response to my concerns & problems
5/5
TrustpilotVery helpful stuff and great service
Rating only, no written review.
5/5
TrustpilotPurchased a fabulous property and have…
Purchased a fabulous property and have received the best service. Very happy customer!
5/5
TrustpilotGenerally it’s quite good purchase…
Generally it’s quite good purchase experience about all the staff and especially sales manager Kai.
5/5
TrustpilotPerfect
Perfect. High quality, staff responsive, well managed
5/5
TrustpilotSmooth and attentive all the way…
Smooth and attentive all the way through the process. Top marks to all Berkley colleagues 👏
1/5
TrustpilotAVOID - poor homes and rude manager
Houses were built to poor standard, I have experienced no end of problems since moving in. When I raised this, Customer care manager was incredibly rude. Such a shame as their houses are not cheap. AVOID AVOID AVOID. I wish I could go back and avoid this dreadful company!!
2/5
TrustpilotConcierge like to go round taking…
Concierge like to go round taking pictures of peoples balconies just for having a couple bits of washing on their, even though we are in an energy and environmental crisis. Service charge is a rip off as well. Its not great. Don’t bother. Freehold> leasehold all the way.
5/5
TrustpilotIt is friendly and reliable
Rating only, no written review.
3/5
Trustpilotcustomer care - disappointing
Positives:I think their sales and marketing team is excellent. Quality is generally reasonable tooNegatives:Unfortunately my experience with their customer care is hit-and-miss. I had one good experience where they answered my question quickly but another when I was asking about striker plate for my door which they completely ignored me. This is quite unfortunate given any goodwill built disappears the moment issues happens
5/5
TrustpilotWonderful experience
Berkeley has excellent customer service team.Sarah and Hannah are very helpful and professional. I really appreciate it. Highly recommended.
4/5
TrustpilotDisappointed with our new Move
Sales team & After sales team have been amazing . Lots of snagging issues that are getting resolved slowly . This is not down to sales team. Some areas of our Apartment looked rushed and not completed properly . Felt Berkeley were very dismissive with some things that we asked to have and we agreed to pay for . We love our new home but feel that some of the above issues have taken the shine off of it .
5/5
TrustpilotFirst purchase experience of a house in…
First purchase experience of a house in the UK, very customer centric experience, such a good journey from the start with lots of online communication till the physical contact of house handover. My wishes and requests were well taken care of . Good quality of property and friendly customer services. Highly recommend!
5/5
TrustpilotExceptional service from start to finish
Great customer service right from the initial conversation through to post-completion. Special thanks to Rizwan Ahmed and Grace Wong for all the extra effort they put in. Exceptional work from both; I couldn't have wished for a better experience. I would definitely recommend buying a property with Berkeley.
5/5
TrustpilotReally happy with the purchase of our new Home
Really happy with the purchase of our new home. All Berkeley different departments from exchange to completion and after completion services the stuff were always available to assist with any queries or issues appear during the process.
4/5
TrustpilotOverall Good
Overall Good, just the construction is a bit annoying
5/5
Trustpilot5 star only gives to Alfie at Horlicks…
5 star only gives to Alfie at Horlicks Quarter, he did the work that is not his responsibility, he is the best
1/5
TrustpilotNot a family friendly enironment!
I got a fine and notice of breach of lease saying my kids playing were "playing" in the communal podium garden even though we were out the whole weekend on the date of the notice. Despite numerous attempts to speak the Rendall and Ritter to try get evidence of the incident I just get ignored. This is not a community environment which Berkeley is advertising. Conciege are also been bullied by one resident who complains about everything and the kids in our complex are too scared to even go outside because of this! I am now considering moving out and getting a freehold so my kids can have a better lifestyle.
5/5
TrustpilotThe Berkeley homes group staff were so…
The Berkeley homes group staff were so helpful & courteous with the the purchase of my new home , plus the workmanship quality excellent, a Great experience all round, Thank you to all at Berkeley Homes .
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes Southern Ltd
Which Berkeley Homes Southern Ltd office has the most reviews?
Cranleigh has the most, with 498 reviews rated 3.8 out of 5, followed by Winchester with 493.
Where are the Berkeley Homes Southern Ltd offices?
The two Berkeley Homes Southern Ltd offices, by town:
- Cranleigh: Lorimer Avenue, Alfold Road, Cranleigh, GU6 8WQ
- Winchester: Knights Quarter, Romsey Road, Winchester, SO22 5TB
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