Trusted Agent profile
★★★★★
817 reviews across 3 offices and 2 platforms
Berkeley Homes North East London Ltd has three offices, all in London. Together they have 817 reviews on two platforms, rated 3.9 out of 5 overall.
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Berkeley Homes North East London Ltd's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHelpful team and wonderful after sale services
Throughout the purchase process Berkeley Homes has been keeping me well informed, keeping up with the timeline and their information is easily to navigate and digest.In particular I was warmly received by the lady in charge of the sales office at the Eden Grove site in the morning of 22 January 2024, albeit more than 2 hours before the opening hours. She helpfully showed me around and gave me a walk-through of the sample apartment.
5/5
TrustpilotThe customer service is great!
Rating only, no written review.
5/5
TrustpilotDelivery beyond expectations.
The professionalism and curtesy placing us as the customer first. Berkeley has surpassed its initial targets in delivering a development that Southall can be proud of. After the pains of removing the gas works and parking lots, Berkeley has created a wonderful community friendly environment. It has set a new standard for future development for the rest of Southall to follow. It’s a pleasure to take visitors as the destination that we can be proud of. Everyone associated with Berkeley and the development go the extra mile with a smile. 😊 For me Berkeley have genuinely excelled in every aspect. As a former Southallian, I would recommend to any investor or someone looking to return to Southall , that now there is such a desirable place at The Green Quarter.Looking forward to the next phases of development with eager anticipation.
5/5
TrustpilotWe’ve recently purchased a property
We’ve recently purchased a property. The build quality is excellent. The staff are very efficient and very friendly. The new build estate is well planted and looks beautiful.
5/5
TrustpilotGreat customer services from all team…
Great customer services from all team members. They were very helpful and quick responsive.
5/5
TrustpilotHigh quality residences.
High quality construction; different size blocks are very attractive; site beautifully laid out (trees, gardens, lawns, open spaces, main entrance); provision of all kitchen appliances most welcome; basement parking served by lifts is excellent. Visitor parking, unfortunately, is substandard (lacks flexibility, sensitivity, realism).
5/5
TrustpilotGood quality apartment
Good quality apartment, the entire estate has very nice layout, helpful and efficient customer care staff. Worth the premium paid.
1/5
TrustpilotNot enough communication with the owners
Signing a contract with high tariff of EV charging without a suitable explanation for Huntley Wharf makes the owners feel frustrated. The original charging fee was 18p and suddenly jumped up to 54p per kWh. No explanation. Maybe more communication needed and so the owners and the tenants know about who's responsible for different aspects in Huntley Wharf.
5/5
TrustpilotExcellent experience for purchasing a new home
The staffs are very helpful during the purchase, handover and after sale.
5/5
TrustpilotVery good experience
Very good experience on switching pot and after the completion day, they handling all the snagging issues very fast and very helpful.
5/5
TrustpilotGreat partnership
Great partnership, promising developer, very helpful and approachable, definitely recommend it.
5/5
TrustpilotRecently moved in to a newly completed home
Recently moved in to a newly completed home in poplar and the experience has been great so far. Sarah Coyle and Jade Singleton are really good and they made the pre-purchase and post-purchase experience really hassle-free
1/5
GoogleAbsolutely horrible concierge service. Very noisy cracking when the weather is windy. No food deliveries are allowed inside. Inviting friends is nightmare
1/5
GoogleBeen living here three years now, and this is increasingly getting the shape of a giant scam. No email, no complaint, no protest will ever get you anywhere with Berkeley and Savils: the complex is simply poorly built in a rush in order to get money from predominantly Asian investors. The pool/spa they brag about is constantly closed due to structural problems; the windows have NEVER been cleaned in 3+ yrs for an infinite number of excuses, lifts are constantly under maintenance; Staff is regularly hired from agencies, they are simply not able to help most of the time; parcels get regularly lost ; electric car charging stations are not functioning; heating system is faulty ; the “cooling system” is not cooling anything (and the management keeps blaming the residents for not being able to operate the system) ; windows are scaringly vibrating when the weather is windy , so tenants are running away. Every single meeting with these cowboys will lead to absolutely nothing: they keep lying and lying and lying. Timelines are regularly broken, promises are simply worthless. It’s no surprise that other Berkeley buildings are showing the same reviews tenor: people are being scammed into paying for something they will never get.
5/5
GoogleJust moved into the development, and the quality is great. The staff are very friendly and went above and beyond.
5/5
GoogleA luxurious apartment with a stunning view, developed by the highly reputable Berkeley Group.
1/5
GoogleThis place is run like a corner shop; they keep losing my parcels, don't keep track of the keys, and the overall vibe among the employees is one of stress and being overworked. This used to be a great place to live, especially when the staff were happy and motivated. However, over time, particularly from last year (2023) to the present, it feels like the staff, from concierge to security, have lost the will to work here. Many of the old staff have left, and there seems to be a new person at the concierge desk every week. I may be wrong, but it seems they have a very high turnover due to bad management, as one of the staff members I spoke to suggested.
1/5
TrustpilotAVOID
Once they have your money they don’t care. Forget about snagging they will cut corners and just keep delaying work (only have 1 handyman who covers the whole area). Been nearly 3 years and they are still delaying things being rectified. Disgusting.
1/5
TrustpilotA ZERO star for Berkeley!
A ZERO star would be appropriate for Berkeley Group. Living in Cassini tower is a NIGHTMARE so far. We’re living the worst experience of our lives! Poor finishing, lousy management, poorly installed appliances and the worst communication skills we’ve ever seen. We’ve been without running hot water for days with no explanation or justification of any sort. I would never deal with Berkeley again and certainly not recommend them to anyone.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleThey deserve the 1 and 2 star reviews. Probably less to be honest. They are scammers ripping off their tenants with services that never materialise and shoddy building work. I'm sad to say I'm going to move out of my home as soon as my contract allows. Save your money and buy elsewhere. Tenants are paying phenomenal rent for swimming pool and spa that has been closed for over 8 months, yet it's still being advertised. The whole thing is fraud. I'm pretty devastated, because this is my home. And these people ruined the first property i got with my husband. I don't want to move ut I'm not staying here.
1/5
TrustpilotGreat flats but they say they are…
Great flats but they say they are considerate and keep on building and drilling 7 days a week! How disappointing and frustrating to be waking up to all their noise every day! I moved here for peace and quiet
5/5
TrustpilotProfessional and excellent staff, great facilities
All the staff without exception were friendly and professional, from Avril and Nam in the marketing suite, to Raza in legal and Shaan in customer service. Very responsive to queries, making our purchase very smooth. So far delighted with facilities and build quality and very much looking forward to moving in.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (South Quay Plaza) has the most, with 766 reviews rated 3.9 out of 5, followed by London (At Trent Park) with 526.
The three Berkeley Homes North East London Ltd offices, by town:
