Berkeley Homes North East London Ltd London reviews

★★★★★ 1/5

Trustpilot

Premium Price Tag, Subpar Quality, and Non-Existent Customer Care

Berkeley Homes sells properties as luxury, premium living, but the reality is a complete lack of quality, craftsmanship, and basic care. The interior execution feels cheaper than standard housing. The functional design is terribly thought-out. It is clear whoever designed these spaces never tested them in real life! Floors are unfinished, the paint chips immediately, no studs in the walls, and questionable electrical wiring layouts. Kitchens are marketed as premium, but the quality is worse than a standard flat-pack kitchen (actually, IKEA is so much better!). While they include brand names like Bosch, the appliances feel like clearance or defective stock. The freezer drawers fall straight out onto your feet unless you hold them at a specific angle. Balcony drainage allows water to leak directly onto the balcony below when it rains, something customer service claims is "by design." I have also serious concerns about fire doors that fail to meet basic accessibility and Equality Act standards, posing a genuine safety risk for vulnerable residents. But of course they were dismissed. The aftercare experience is by far the worst part. Customer service is a constant game of passing the buck, deflecting blame, and ignoring complaints. Instead of fixing clear defects, they try to make you feel like you are unreasonable for raising valid concerns. Kevin Snelling is the worst for customer care I have ever dealt with, and he should definitely not have the title "care" in his job title. Overall, immensely disappointed. You are paying a premium price for low-quality materials, terrible design, and zero post-sale accountability. Avoid. Also, building new flats in 2026 without air conditioning is completely out of touch, especially given the recent extreme heatwaves.

Jessica · 30 August 2026

★★★★★ 1/5

Trustpilot

Wandsworth Mills Development SCAM

The Wandsworth Mills development has caused more heartbreak, stress and sleepless nights than I ever thought possible. It’s also important to know that my parents are also customers, having purchased a property in the Distillery Wharf development a few years prior, which makes what happened next even more shocking. Our first experience was with one of their salespeople, who tried to get my husband to follow her on Instagram and encouraged us to use her husband as our interior designer. It was awkward, unprofessional and honestly quite bizarre. My parents were also refused their referral fee, which was equally odd. After a Commercial Director became involved and tried to put things right, we exchanged contracts believing we were buying our forever home. We had saved for years and committed everything we had towards building our future there. We planned to get married, start a family and have a baby in a home we loved. Less than a year later, the developer reduced the prices of comparable two-bedroom properties by around £300,000. As a result, we could no longer secure the mortgage required to complete. For months, we asked for a fair solution to a problem created by decisions they had made and that were entirely outside of our control. Every request was either rejected or ignored. We dealt with Jennifer Galea, the Customer Services Director, who was one of the most heartless and unhelpful people I have ever encountered. In the end, we were forced to walk away and lose £120,000, which the developer kept without showing a shred of remorse. What hurts most is that this wasn’t just money. It represented years of hard work, sacrifice and hope. Watching our dream disappear has been heartbreaking. Based on our experience, I would urge anyone considering purchasing from this developer to proceed with caution. We were left feeling that once they had our money, nothing else mattered.

APT · 2 June 2026

★★★★★ 1/5

Trustpilot

Berkeley Hennessy Apartment Mis-sold Worst decision I made purchasing…

Worst decision purchasing Berkeley apartment SE18 6NU Hennessy apartment 2-balconies higher floor however facing side views Thames riverpier Uber boat clipper Woolwich. seeing sky line supposed to be forever home interior design & furniture extra £50,000 luxury style I feel was mis-sold from Marketing Suite staff Off-plan Aug-2020, 8/8/22 completed asked several times will this be gated areas quite secluded!! Far from it! Constantly noise from park/fountain green spaces 24/7 living near amusement arcade. Greenwich Council provided planning permission to Berkeley so general public have access to these private areas free at expense of residents!! Very Unfair Berkeley building more new housing Malibora, balconies windows full of building rubble dust dirt costs to clean extra to cleaners! There is noise 7-days!!Screaming children parties music Service charges extortionate £400 monthly-+ stamp-duty, solicitors fees, car park & ground rent, council tax, electric bills, green zone tax!! Well over £1,000000 construction Zone Total fault Marketing suite staff always looking for their incentive fee to sell entirely Duped ME Anyone planning Don’t buy until fully SE18 area developed. Greenwich Council Private Areas Apart from commute facilities worse buy Ever!!

Abul · 30 May 2026

★★★★★ 4/5

Trustpilot

4.5/5 premium, but with minor flaws

Berkeley has a strong reputation for offering premium properties, and that is largely my experience with their Glasswater Locks project. Most aspects were delivered against the top standard. There were some minor flaws that stopped me from giving Berkeley a full five stars, however. The dishwasher door catches the plinth and makes noise when opening and closing, and the backing board under the bathroom sink was not fitted at the time of completion. Costumer service is responsive and keeps me updated throughout, but the dishwasher door issue has not been fully resolved. That said, the overall experience with Berkeley is great.

Wenhao · 5 January 2026

★★★★★ 5/5

Trustpilot

That is a excellent trip to own my house.

It’s very kind of all the agents. Specially Michelle Murphy.She helped me many things to complete all the case and moved in .She even helped me to deal the wastes because the council collection was not available now.Ms Jada is very kind,too.That is a excellent trip to own my house.

Customer · 1 July 2026

★★★★★ 1/5

Trustpilot

Woodberry Down is no longer safe

Woodberry Down is not safe! Crime is now so bad that walking outside puts you at risk of theft or stabbing, any time of day, any day. Even cars are being stolen from the street. Berkeley don’t care nor have they done anything to address the rising crime rates. It’s not safe here anymore. The local gangs have also recently started entering the buildings, so we are not even safe inside. Where is the accountability?

Rh · 8 December 2025

★★★★★ 5/5

Trustpilot

Purchased a flat at Oval Village

Purchased a flat at Oval Village, great development and love the apartment!! The service we received was great starting from the sales team especially Kirsty and Yajing, through to completion and now the help of Beata from the customer service team has been incredible too!!

Mr · 21 July 2026

★★★★★ 5/5

Trustpilot

An excellent experience - especially from Krupa!

We have had a great experience overall, honestly no negatives to point out. Everyone has been super friendly and respectful of our needs. The move in progress was exceptional & the facilities are also excellent at our property. One highlight for us was the aftercare that Krupa has given us, not only an absolutely delight to talk to, any request or issue is dealt with immediately with respect and passion. She is an absolutely asset to this company & deserves the recognition for making our move in and first month hassle/stress free & being available for us always.

Lewis · 1 October 2026

★★★★★ 1/5

Trustpilot

Countless false promises and a complete lack of accountability.

An endless list of issues with new build properties that they take zero responsibility for and will not disclose to other or new residents. You will pay huge maintenance fees for little to nothing in return. They will also completely dispute that there is an issue or fault at all when raised, or just point blame elsewhere despite being a new build. As well as incentives that are promised but never actually followed through on. Bonus fun fact...you may have a water bottle containing URINE sealed in your bathroom unit, apparently common for builders to do this and a known issue by the company; I have seen the evidence of this.

ED · 30 September 2026

★★★★★ 5/5

Trustpilot

Professional and helpful sales team

Recently had the keys handover for my first apartment in Kidbrooke Village. Great service from viewing to completion, everyone in the sales team has been very helpful. They were professional and very responsive to my quiries. There were some issues found in the apartment but they got those sorted very quickly.

Alexa · 24 April 2026

★★★★★ 5/5

Trustpilot

Recently purchased a new home with…

Recently purchased a new home with Berkeley and they were very attentive and thorough during the process. Yuki was particularly helpful in coordinating the completion of the property and key-handover despite my being in-and-out of the country. Any snags were also handled very promptly thanks to Dan on the customer service team.

Justin · 16 April 2026

★★★★★ 1/5

Trustpilot

I have lived in a Berkeley home for…

I have lived in a Berkeley home for 6years We have a communal area that Berkeley Own and maintains. For the last 6 years myself and neighbours have never had any form of Consistent service, lots of promises But no action. For the last 6 years we have paid the full Service on the communal garden at are Homes, but have only had a very limited Service. We used to know what days, and work to be carried out, that specification has now been removed, so as residents we have no idea what the gardeners are supposed to do. VERY CONVENIENT!! If you have meetings with Berkeley, it’s just lip service, this is an experience many other residents have also had. If you suggest your going to hold back Payment for garden area in question. You are threatened with all sorts. When I look at the Trustpilot Reviews There are lots of reviews talking about How good the purchase process is, and Berkleley customer Service. Watch how reviews like this greatly change after 12/18 months. And have a good look at Encores Reviews. Encore Management also are not a decision maker, from experience Berkeley always make The Decisions. It’s really impossible to move forward With Encore and Berkeley, If you go down. Any form of legal route with them, you Are possibly going down a difficult road Which Could affect selling your property. I’m a freeholder of my home, but I’m identified by Encore as a leaseholder. I’m told that’s how there system works?? My advise with all of the above is that when you buy a freehold property from Berkeley, you will never own it in the way You may Think. I have recently addressed genuine concerns and questions over a recent Conversation I had with a individual Who may be a future Director on the Residents Managment Company. There response was to completely ignore My Concerns, again just lip service. I watch with interest that when Berkeley Transfer all service to Encore, how much The service charge will jump??? I’m sure people will say why don’t you move, unfortunately my wife likes living Here, but shares my views about the rest. Michael Cranham Berkeley have just asked Trustpilot for More information about my review, to make sure it’s a genuine review, be assured. IT IS! The only time you ever receive a response from encore or Berkeley, is When someone gives them a bad review On something like Trustpilot. I’ve supplied my details including my email address, as they requested more Info. Todate no communication, it just looks Good for them when asking for more info.

Micheal · 26 July 2026

★★★★★ 5/5

Trustpilot

Hareshill, Fleet

I’m really pleased with my new Berkeley home. The quality of workmanship is excellent, with great attention to detail and a really high standard of finish throughout. Everything feels well built and carefully finished, and I’m delighted with the quality of my new home. I would happily recommend Berkeley Homes. With particular thanks to the lovely Sales Team Nicola, Frances and Seema and Customer Service, Alex and Tom for making the journey easier!

Mrs · 7 September 2026

★★★★★ 5/5

Trustpilot

The sales process is very focussed on…

The sales process is very focussed on cash buyers and there is pressure to complete purchases quickly. We needed to sell our existing property before we could proceed to completion. This inevitably took a few weeks - although was achieved quickly given the circumstances. Despite being aware of this the sales team were constantly presssing us for updates which we found very stressful. In contrast, the support we have received from the customer service team since moving in has been exceptional. Problems both big and small and small have been resolved without delay and or question. The concierge team are always available to assist with any other matters.

Mark · 12 July 2026

★★★★★ 1/5

Trustpilot

Berkeley homes are proposing to build…

Berkeley homes are proposing to build an extremely large housing estate on Greenbelt in Bromley. The plans are out now and the houses and apartments are in the main cheap looking, featureless with large blocks of flats looking more like borstals of the olden days than homes. Very disappointed and not what I would have expected. It looks like materials are scarce as they were just after the war and the homes reflect this. I wouldn’t buy a Berkeley Home - they look cheap and nasty!

Mary · 20 June 2026

★★★★★ 1/5

Trustpilot

Liars

Be very careful believing anything the sales team tells you verbally. We were told explicitly upfront that we could rent out the parking spaces we bought. Based entirely on that assurance, we spent an extra £25k on a second space. We don't even own a car, so we obviously would never have voluntarily spent £25k on a dead asset if we couldn't rent it out. It makes zero logical sense. Now they are trying to backpedal, relying on the word of an ex-employee who isn't even there anymore to claim it was never agreed. They are completely denying what was said in a private meeting and choosing to believe a former employee over the customers who actually handed over £725k. The matter is now with our solicitors. A completely dishonest, frustrating experience. Once they have your money, they do not care. Avoid.

Jamie · 17 June 2026

★★★★★ 1/5

Trustpilot

Local democracy wins

Berkley application for building on the Gas holders site Motspur Park was rejected last night by Kingston council , a proposal for high rise blocks completely inappropriate to the location . Berkeley showed a complete arrogance and disrespect for the community and local residents

Russell · 12 March 2026

★★★★★ 4/5

Trustpilot

Great Service and Human Touch, but the Price Drop Was Very Hard to Accept

Overall, our experience with the developer has been very positive. The sales team, customer service, and staff were all professional, patient, and genuinely caring throughout the process. The human side of the service really stood out, and after moving in we are also very happy with the quality and overall living experience. However, the one thing that has been extremely upsetting is the significant price reduction within just a few months after purchase. For new buyers who have just completed and moved in, it is very difficult emotionally to suddenly see similar apartments, sometimes even on higher floors, being sold for lower prices shortly afterwards. Unlike many retail purchases, property cannot simply be returned or price-matched. That makes the situation feel quite unfair and unreasonable for recent buyers, especially after making such a major financial commitment. Aside from the pricing issue, everything else has genuinely been very good.

SunNy · 8 June 2026

★★★★★ 5/5

Trustpilot

The Berkley Group Flat Purchase

Working with The Berkley Group whilst purchasing my 1 bed apartment at the Horlicks Factory was an exceptional experience from start to finish, and much of that is thanks to the incredible people I had the privilege of working alongside, Izzy, Ellie, Saied, and Cameron.

Faiza · 1 February 2026

★★★★★ 1/5

Trustpilot

You dont own your house if you buy from Berkeley

This builder is unethical and ridiculous. I bought a house in Hartland village and my transfer contract plan clearly states a part as our demise without any limitations. But they will ricdulously said it is not your demise and I cannot use that spot for come home improvements. They then use a terms that we need their approval over everything even if that it is unrelated to the demise reason. So basically you are only a rent tentnant under their unfair terms and their unprofessional staff that call a stag a horse. Dont buy from them and be cheated!

Pole · 16 April 2026

★★★★★ 1/5

Trustpilot

Be Cautios when buying from Berkeley Group

Avoid “With Energy” and Be Cautious When Buying from Berkeley GroupI would strongly advise anyone to be extremely careful when considering a property purchase from Berkeley Group. What they fail to tell you is that you are locked into using a single energy provider: With Energy. This isn’t just inconvenient, it’s outright monopolization. You don’t have the freedom to choose a provider that offers competitive rates or better service. You’re stuck, plain and simple.To make matters worse, With Energy charges an absurd £2 per day as a standing charge. That’s over £700 a year before you even use a single unit of energy. It’s completely unjustifiable and feels like daylight robbery. How is this even allowed? This ridiculous fee leaves you paying far more than necessary for basic utilities.Berkeley Group has essentially handed its customers over to an exploitative energy company, ensuring you’re forced into paying extortionate fees with no way out. It feels unethical and deceitful, especially since this critical information isn’t disclosed upfront during the buying process.If you’re considering buying a property from Berkeley Group, I urge you to dig deeper into this hidden trap before committing. The combination of poor transparency and exploitation through With Energy is enough to sour what should be an exciting investment in your future. Buyer beware!

Ss · 24 November 2024

★★★★★ 5/5

Trustpilot

I had a very good experience with the purchase of a new build flat at Berkeley Homes Lombard Square Plumstead Development at their

I had a very good experience with the Customer Service Team, especially with Linda Sesay, for the completion on a new flat Plumstead Lombard Square Berkeley Homes development. It was a stress free process where I was kept informed with all the steps in a year long period from when I booked the flat & the completion.

Sheri · 17 September 2026

★★★★★ 5/5

Trustpilot

Development is really nice and well…

Development is really nice and well thought out. Build quality has been very impressive. Very happy with our purchase.

Donald · 16 June 2026

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, especially Customer Service Manager, Agnes. Great quality of the apartment.

Eric · 22 July 2026