Trusted Agent profile

Berkeley Homes North East London Ltd estate agents in London

3.9

★★★★★ Good

817 reviews across 3 offices and 2 platforms

Berkeley Homes North East London Ltd has three offices, all in London. Together they have 817 reviews on two platforms, rated 3.9 out of 5 overall.

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4.0 / 5

312

Reviews on Google

All 3 offices

Trustpilot logo

505

Reviews on Trustpilot

Business-wide

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Our offices

Berkeley Homes North East London Ltd's three offices, most reviewed first. Each has its own page.

Latest reviews from every Berkeley Homes North East London Ltd office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Trustpilot

Although there was a delay in completion, overall experience is good

Although there was a delay in the completion due to COVID, I am satisfied with the service provided by the Sales Team, especially John, who constantly updated me about the construction status. As an overseas buyer, I was guided through the procedures smoothly, and the handover was seamless. Additionally, I am particularly pleased with the design of the houses and the environment of the area. Finally, I would like to thank Rob for his follow up on the issues after the completion.

Carol · 4 July 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

5/5

Trustpilot

General comment…

New experience for me that personal account was given that I can be informed about the construction progress. John is also great that he is a responsible relationship manager. He kept me update on some important issues like payment date and the arrangement.However, I would suggest that Berkeley should introduce what the purposes of my personal account to enhance my experience. Besides, as I am an overseas buyer that I may not know the detailed procedures to buy a property in UK. It would be add-value if a video is made and let overseas buyer to watch.By the way, the HK side agent, FMI Investment cannot discharge it's duty. I don't know what the relationship of FMI with Berkeley. For me, FMI seems to be invisible for the whole process except the dates of signing.

M · 2 July 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

5/5

Trustpilot

Brilliant experience from day 1

Brilliant experience from day 1; the staff at Berkeley have been excellent and did everything to maximise a smooth handover for our purchase. Thank you.

Camelia · 1 July 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

1/5

Google

Emily at the concierge is extremely unhelpful and unacceptably hostile. She insisted I had to take all my parcels at once, otherwise she would throw them away. I was, firstly, on my way out to the car park. Secondly, the parcel was too big for me to carry on my own. It was impossible for me to collect them all at once. I was incredibly shocked as being threatened to throw away my possessions by the concierge team, let alone her manner. But most importantly, the incident inevitably brought out a security issue of our mails being kept by the team. I’ve heard residents losing their Cartier bracelet and so on.

T · 30 June 2024 · Berkeley Homes North East London Ltd London (South Quay Plaza)

1/5

Google

It was bad and gets worse. The pool has been closed for 8 months now and there’s no view on re-opening. Typically it’s closed without any good reason around 3-4 months per year. The windows haven’t been cleaned in 3 years. We have literally over 100 emails between us and the management where they just lie openly on the window cleaning. it’s due to start « at the beginning of next month » since 2021 .. I really wish I was exaggerating. The whole thing is an absolute clown show. They keep replacing the people in charge of the development who come lie and go if they don’t burn out before as there are hundreds of very angry residents nearly harassing them with the same questions and issues that Berkeley hasn’t been able to address in more than 3 years. I won’t even enter the details on windows malfunction generating health and safety issues, energy and heating problems never addressed. There is NO control over this development and it gets worse by the day.

Thibault · 30 June 2024 · Berkeley Homes North East London Ltd London (City Road)

5/5

Trustpilot

My wife and I were excited about the…

My wife and I were excited about the prospect of buying our new home at Hareshill in Crookham Village, however the increased interest on mortgages made the sale of my cottage very challenging. We had many views but nobody followed through with an offer for months, although we were mortgage free our potential buyers were not. The customer liaison person at Hareshill acted with great sensitivity to our situation while also balancing a professional approach to targeting BH’s sales. We wish to commend her even though she is no longer with BH.Following our eventual success in completing the purchase on our new BH property we have been delighted by the ongoing support and attention from the on site liaison team, they have been excellent and have on occasion gone beyond what I would expect in terms of support.

Maurice · 30 June 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

1/5

Trustpilot

Bought a dream, living a nightmare

Excellent pre-sales but once things started to go wrong they blamed the contractors and never saw anything through to the end. As a result, I now have a cracked worktop which they won’t fix, yellow residue all through my bathroom, am on my third floor, have door handles which don’t match and windows which don’t close. Additionally, the garage door breaks down every couple of months and their design means my windows can’t be cleaned. The most disappointing aspect of all of it is how dismissive they are of problems and their lack of accountability. Would not recommend.

Gavin · 29 June 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

4/5

Trustpilot

Great Experience at St. James with Minor Concierge Issues

I love how effective St. James has been in dealing with the issues I had regarding my apartment. The staff have been incredibly helpful and responsive, and the overall design and layout of the building are really nice. However, I think there could be some improvements in the concierge service. The trolleys aren't always working properly, and in a few instances, the staff were not very polite. Despite this, some staff members have been very helpful. The people there are also nice, making the overall experience positive with a friendly community and great amenities. So I’m giving a solid 4 star!

耶啵啵啵 · 27 June 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

5/5

Trustpilot

Just recently completed on a house…

Just recently completed on a house brought through Berkeley Homes and they were there from start to finish with help and advise on any questions we raised The house is beautiful and handover was made so easy with all the appliances explained fully as to how they work and sales staff were so helpful They will be our "go to" when we sell and look to buy another property in a few years time Well done Berkeley Homes

Kim · 26 June 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

5/5

Trustpilot

My Experience

Even from the first visit to the Park the sales staff were welcoming and very knowledgeable. Through every step, from enquiry to purchase, there has always been someone to answer my questions and queries. It was a lovely touch when the sales team phoned me to congratulate me on the day of completion. The home demonstration was thorough and friendly and nothing was too much trouble. I value the fact that I have someone to e-mail if I need anything further. I would definitely recommend Berkeley Houses to others in future

Miss · 10 June 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

5/5

Trustpilot

Berkeley were fantastic…

Berkeley staff were very professional and courteous and provided regular timely updates. They hand held me throughout the whole process taking the stress out of the situation. Great job all round.

Andrew · 10 June 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

1/5

Trustpilot

Berkeley home has the worst after sales…

Berkeley home has the worst after sales service. I bought an apartment at Carrara Tower, 250 city Road, London. There is a water leak in the ceiling of the apartment. It has been almost 2 years that they have not resolved my complaint . They are giving excuses one after another every month. I even reported the matter to NHBC but even they do not enforce any action against them . The water pours down at the time of heavy rain and is dangerous for the occupants and the apartment itself. Its been 2 years and their excuses are that the repair depends upon weather. A worst company to deal with. Will never recommend anyone to buy from Berkeley group

Rajiv · 6 June 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

5/5

Trustpilot

Highly Recommended Developr

I recently had the pleasure of engaging with the Berkeley Group for a property investment, and I must say, the experience was exemplary. From start to finish, they demonstrated a commitment to quality, professionalism, and customer satisfaction.The communication throughout the process was outstanding. They kept me informed at every stage, addressing any concerns or queries promptly and efficiently. This level of transparency instilled confidence and made the entire journey smooth and stress-free.

James · 5 June 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

5/5

Trustpilot

Excellent experience start to finish

I have bought a flat in the Horlicks Quarter. The experience from start to finish has been smooth and all the staff have been professional and approachable. Problems have been handled well and attended to without issue.The online information portal is fantastic. A few bits of information wasn't available on the portal, but was provided very quickly when requested

Michael · 4 June 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

5/5

Trustpilot

Professional and seem less from begging to end

As a seasoned property buyer I have absolutely no hesitation in recommending Berkeley Homes as the most outstanding building company I have ever dealt with. Now as a resident my initial impression of the company has been maintained in every respect.I would have absolutely no hesitation in recommending any prospective buyer or investor to Berkeley Homes.

Graham · 3 June 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

1/5

Trustpilot

Very Unfriendly Team, Delayed Construction, Not giving Full Information

We are in the middle of purchasing a home with the Berkeley group. Their customer service team has been very disappointing, hounding us for our bank accounts every day, and not allowing us to know the precise measurements of our home. We are so sad as this will be our first home purchase, but its tainted with this absolutely negative and unhelpful customer service.

Christine · 16 May 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

5/5

Trustpilot

Full of Confidence in Berkeley

Berkeley can provide us a confident about the date of property completion and handover, and we can make better arrangement about the financial matters.Besides, staff communication is excellent and can offer a helping hand to us whenever necessary.In general, the experience is very good.

Edward · 13 May 2024 · Berkeley Homes North East London Ltd London (At Trent Park)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Berkeley Homes North East London Ltd

Which Berkeley Homes North East London Ltd office has the most reviews?

London (South Quay Plaza) has the most, with 766 reviews rated 3.9 out of 5, followed by London (At Trent Park) with 526.

Where are the Berkeley Homes North East London Ltd offices?

The three Berkeley Homes North East London Ltd offices, by town:

Reviews may appear on more than one platform.

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