Trusted Agent profile

Berkeley Homes North East London Ltd estate agents in London

3.9

★★★★★ Good

817 reviews across 3 offices and 2 platforms

Berkeley Homes North East London Ltd has three offices, all in London. Together they have 817 reviews on two platforms, rated 3.9 out of 5 overall.

Google logo

4.0 / 5

312

Reviews on Google

All 3 offices

Trustpilot logo

505

Reviews on Trustpilot

Business-wide

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Our offices

Berkeley Homes North East London Ltd's three offices, most reviewed first. Each has its own page.

Latest reviews from every Berkeley Homes North East London Ltd office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Trustpilot

Worst experience ever. Do not pre buy with them

Never had such a horrible experience. Do not trust them." I bought a flat in their Riverside development two years ago and received the keys this May. I have so many complaints to share. Compared to all other prices in the market, the flat was so overpriced that no bank was willing to give me a mortgage at the price I paid. My purchase was at £610K, and the cheapest valuation any lender would accept was £590K, many others valued it at £540K or £560K. Over these two years, I went through a divorce, a war broke out in my home country, and I suffered through very severe mental health struggles. My employer also went through serious financial difficulties, which further impacted my own financial situation. I asked Berkeley to support me, either by offering a discount so I could secure a loan, or by offering me a smaller flat on the same terms. While they appeared supportive on the surface, in practice they were not. The best they offered was a one-bedroom flat that no one had wanted to buy in three years, and the conditions of that flat were not suitable for my situation. I explained everything to them, and the response I received was: "If you do not complete the purchase, you will lose your £90K deposit." A billion-pound company said this to me at a time when I was dealing with the trauma of war, divorce, immigration, financial hardship, and the loss of loved ones. I cried all night and just wanted some relief. I will never forget how zero sympathy Berkeley showed me. I had to get money from my ex-wife and use the money that I put aside for furniture to collect around £50K just to complete a purchase that is not worth what I paid. And the trauma of everything that happened before I even moved in makes living here incredibly difficult. Every day I am reminded of how hard it was, and how easy it could have been if Berkeley had shown just a little more understanding. God knows how many years I will have to live here before I can sell without losing money. A message to Berkeley officials: not everything is business. Not everything is money. Be a little more human. And if you do only think about money, a few thousand pounds is nothing to a billion-pound company like yours. A message to anyone considering buying off-plan with them: 1- don't. Wait until the development is finished, then buy. And honestly the prices are so high that it doesn't make it worse. 2- Do not trust what is being shown to you at the time of purchase. They told me this development would have a shuttle bus. It does not. They told me the development would have work-from-home offices in communal areas. It is not. They told me if something serious happens we will have understanding, they did not have. Do not trust them.

Hossein · 5 May 2026 · Berkeley Homes North East London Ltd London (City Road)

1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the after-sales service from Berkeley Group. Before I completed my purchase, their sales team made specific promises regarding my car park space. However, now that I am trying to resolve the parking issue, they are completely ignoring my emails. There are no proper replies, no solutions, and just total silence. Do not trust their official complaints procedure either, it is completely useless and just a waste of time. Once they have your money, the customer care simply vanishes. Be very careful before buying from them!

HS · 29 April 2026 · Berkeley Homes North East London Ltd London (City Road)

5/5

Trustpilot

Professional and helpful sales team

Recently had the keys handover for my first apartment in Kidbrooke Village. Great service from viewing to completion, everyone in the sales team has been very helpful. They were professional and very responsive to my quiries. There were some issues found in the apartment but they got those sorted very quickly.

Alexa · 24 April 2026 · Berkeley Homes North East London Ltd London (City Road)

1/5

Trustpilot

You dont own your house if you buy from Berkeley

This builder is unethical and ridiculous. I bought a house in Hartland village and my transfer contract plan clearly states a part as our demise without any limitations. But they will ricdulously said it is not your demise and I cannot use that spot for come home improvements. They then use a terms that we need their approval over everything even if that it is unrelated to the demise reason. So basically you are only a rent tentnant under their unfair terms and their unprofessional staff that call a stag a horse. Dont buy from them and be cheated!

Pole · 16 April 2026 · Berkeley Homes North East London Ltd London (City Road)

5/5

Trustpilot

Recently purchased a new home with…

Recently purchased a new home with Berkeley and they were very attentive and thorough during the process. Yuki was particularly helpful in coordinating the completion of the property and key-handover despite my being in-and-out of the country. Any snags were also handled very promptly thanks to Dan on the customer service team.

Justin · 16 April 2026 · Berkeley Homes North East London Ltd London (City Road)

5/5

Trustpilot

First home purchase

From placing a deposit to completion, it was just over a month. I was kept updated throughout the process, and every question I had was answered promptly and in full.

KF · 1 April 2026 · Berkeley Homes North East London Ltd London (City Road)

1/5

Trustpilot

If you want to spend half a million on…

If you want to spend half a million on a cheap built property that is amongst a vast number of Vivid Social housing (offered to illegal immigrants) then good luck to you! Rubbish.

Samantha · 29 March 2026 · Berkeley Homes North East London Ltd London (City Road)

5/5

Google

Great front of house and management team, with clear structure and well established boundaries. The estate is well maintained overall, and the support team across the whole development is fantastic, which really shows.

Arvydas · 19 March 2026 · Berkeley Homes North East London Ltd London (South Quay Plaza)

1/5

Google

A terrible experience. The property management is basically indifferent to parties that disturb the peace. I can tolerate it occasionally, but it happens once or twice a week, and despite my repeated complaints, there's been no improvement. Given the high property management fees, they can't even provide a peaceful environment from 2-5 AM. Later, the front desk stopped answering calls and replying to emails.

卡卡k · 16 March 2026 · Berkeley Homes North East London Ltd London (South Quay Plaza)

1/5

Trustpilot

Local democracy wins

Berkley application for building on the Gas holders site Motspur Park was rejected last night by Kingston council , a proposal for high rise blocks completely inappropriate to the location . Berkeley showed a complete arrogance and disrespect for the community and local residents

Russell · 12 March 2026 · Berkeley Homes North East London Ltd London (City Road)

5/5

Trustpilot

Another outstanding customer service…

Another outstanding customer service throughout the recent purchase with Eden Grove Berkeley Home. Smooth and immediate response and communication at every stage. Even after compketion👍.

KSF · 14 February 2026 · Berkeley Homes North East London Ltd London (City Road)

5/5

Trustpilot

The Berkley Group Flat Purchase

Working with The Berkley Group whilst purchasing my 1 bed apartment at the Horlicks Factory was an exceptional experience from start to finish, and much of that is thanks to the incredible people I had the privilege of working alongside, Izzy, Ellie, Saied, and Cameron.

Faiza · 1 February 2026 · Berkeley Homes North East London Ltd London (City Road)

4/5

Trustpilot

Nice flat, painful lawyer.

Difficult buying experience - slow and arrogant legal team were a pain to deal with, but we got there in the end. Moving in experience has been great though, with all snags rapidly sorted out and a lovely welcome from the team on the ground.

Robert · 30 January 2026 · Berkeley Homes North East London Ltd London (City Road)

4/5

Trustpilot

4.5/5 premium, but with minor flaws

Berkeley has a strong reputation for offering premium properties, and that is largely my experience with their Glasswater Locks project. Most aspects were delivered against the top standard. There were some minor flaws that stopped me from giving Berkeley a full five stars, however. The dishwasher door catches the plinth and makes noise when opening and closing, and the backing board under the bathroom sink was not fitted at the time of completion. Costumer service is responsive and keeps me updated throughout, but the dishwasher door issue has not been fully resolved. That said, the overall experience with Berkeley is great.

Wenhao · 5 January 2026 · Berkeley Homes North East London Ltd London (At Trent Park)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Berkeley Homes North East London Ltd

Which Berkeley Homes North East London Ltd office has the most reviews?

London (South Quay Plaza) has the most, with 766 reviews rated 3.9 out of 5, followed by London (At Trent Park) with 526.

Where are the Berkeley Homes North East London Ltd offices?

The three Berkeley Homes North East London Ltd offices, by town:

Reviews may appear on more than one platform.

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