5/5
TrustpilotGreat customer service
Great customer service, especially Customer Service Manager, Agnes. Great quality of the apartment.
Trusted Agent profile
Berkeley Homes North East London Ltd estate agents in London
★★★★★
817 reviews across 3 offices and 2 platforms
Berkeley Homes North East London Ltd has three offices, all in London. Together they have 817 reviews on two platforms, rated 3.9 out of 5 overall.
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Our offices
Berkeley Homes North East London Ltd's three offices, most reviewed first. Each has its own page.
- Berkeley Homes North East London Ltd London (South Quay Plaza)South Quay Plaza, Canary Wharf, E14 9SH766 reviews · 265 on Google (4.2)24 in the last 90 days
- Berkeley Homes North East London Ltd London (At Trent Park)At Trent Park, EN4 0EZ526 reviews · 25 on Google (2.6)18 in the last 90 days
- Berkeley Homes North East London Ltd London (City Road)City Road, EC1V 2AB518 reviews · 22 on Google (3.5)16 in the last 90 days
Latest reviews from every Berkeley Homes North East London Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotPurchased a flat at Oval Village
Purchased a flat at Oval Village, great development and love the apartment!! The service we received was great starting from the sales team especially Kirsty and Yajing, through to completion and now the help of Beata from the customer service team has been incredible too!!
1/5
TrustpilotThe product design is terrible and totally UN-friendly
The product design is terrible and lack of user mind, the marketing is bragging and the customer service is trying. This is the whole brand and company achieving right now. The opposite way of “designed for life”
5/5
TrustpilotThe sales process is very focussed on…
The sales process is very focussed on cash buyers and there is pressure to complete purchases quickly. We needed to sell our existing property before we could proceed to completion. This inevitably took a few weeks - although was achieved quickly given the circumstances. Despite being aware of this the sales team were constantly presssing us for updates which we found very stressful. In contrast, the support we have received from the customer service team since moving in has been exceptional. Problems both big and small and small have been resolved without delay and or question. The concierge team are always available to assist with any other matters.
5/5
GoogleRating only, no written review.
5/5
TrustpilotThat is a excellent trip to own my house.
It’s very kind of all the agents. Specially Michelle Murphy.She helped me many things to complete all the case and moved in .She even helped me to deal the wastes because the council collection was not available now.Ms Jada is very kind,too.That is a excellent trip to own my house.
5/5
TrustpilotThis company has great people who…
This company has great people who provide very strong after move in support!
1/5
TrustpilotBerkeley homes are proposing to build…
Berkeley homes are proposing to build an extremely large housing estate on Greenbelt in Bromley. The plans are out now and the houses and apartments are in the main cheap looking, featureless with large blocks of flats looking more like borstals of the olden days than homes. Very disappointed and not what I would have expected. It looks like materials are scarce as they were just after the war and the homes reflect this. I wouldn’t buy a Berkeley Home - they look cheap and nasty!
5/5
TrustpilotGreat experience
Great experience, team, houses
1/5
TrustpilotLiars
Be very careful believing anything the sales team tells you verbally. We were told explicitly upfront that we could rent out the parking spaces we bought. Based entirely on that assurance, we spent an extra £25k on a second space. We don't even own a car, so we obviously would never have voluntarily spent £25k on a dead asset if we couldn't rent it out. It makes zero logical sense. Now they are trying to backpedal, relying on the word of an ex-employee who isn't even there anymore to claim it was never agreed. They are completely denying what was said in a private meeting and choosing to believe a former employee over the customers who actually handed over £725k. The matter is now with our solicitors. A completely dishonest, frustrating experience. Once they have your money, they do not care. Avoid.
5/5
TrustpilotDevelopment is really nice and well…
Development is really nice and well thought out. Build quality has been very impressive. Very happy with our purchase.
5/5
GoogleFantastic development! I love and enjoy every minute that I spend here!
5/5
GoogleI had a fantastic viewing with Vanessa. She was both punctual and kind. She made me feel very heard which is what I’ve not really experienced when it came to meeting agents for viewings. She helped out a lot that day. Very pleased with her services.
4/5
TrustpilotGreat Service and Human Touch, but the Price Drop Was Very Hard to Accept
Overall, our experience with the developer has been very positive. The sales team, customer service, and staff were all professional, patient, and genuinely caring throughout the process. The human side of the service really stood out, and after moving in we are also very happy with the quality and overall living experience. However, the one thing that has been extremely upsetting is the significant price reduction within just a few months after purchase. For new buyers who have just completed and moved in, it is very difficult emotionally to suddenly see similar apartments, sometimes even on higher floors, being sold for lower prices shortly afterwards. Unlike many retail purchases, property cannot simply be returned or price-matched. That makes the situation feel quite unfair and unreasonable for recent buyers, especially after making such a major financial commitment. Aside from the pricing issue, everything else has genuinely been very good.
5/5
TrustpilotOverall
Overall, a very positive experience with Berkeley. The team was professional, responsive, and supportive throughout the purchasing process. I’m very happy with my new home and appreciate all the help I received along the way.
3/5
TrustpilotFriendly Berkeley team : Aggressive Estate management
The Berkeley team is really friendly but it's estate management team is rude, arrogant and borderline bullying. They have their own interpretation of the lease clauses and threaten to send penalty and charges for things they don't even discuss. Their tone of emails is aggressive and intimidating just like their staff. While Berkeley build great houses their estate partners are a let down.
1/5
TrustpilotWandsworth Mills Development SCAM
The Wandsworth Mills development has caused more heartbreak, stress and sleepless nights than I ever thought possible. It’s also important to know that my parents are also customers, having purchased a property in the Distillery Wharf development a few years prior, which makes what happened next even more shocking. Our first experience was with one of their salespeople, who tried to get my husband to follow her on Instagram and encouraged us to use her husband as our interior designer. It was awkward, unprofessional and honestly quite bizarre. My parents were also refused their referral fee, which was equally odd. After a Commercial Director became involved and tried to put things right, we exchanged contracts believing we were buying our forever home. We had saved for years and committed everything we had towards building our future there. We planned to get married, start a family and have a baby in a home we loved. Less than a year later, the developer reduced the prices of comparable two-bedroom properties by around £300,000. As a result, we could no longer secure the mortgage required to complete. For months, we asked for a fair solution to a problem created by decisions they had made and that were entirely outside of our control. Every request was either rejected or ignored. We dealt with Jennifer Galea, the Customer Services Director, who was one of the most heartless and unhelpful people I have ever encountered. In the end, we were forced to walk away and lose £120,000, which the developer kept without showing a shred of remorse. What hurts most is that this wasn’t just money. It represented years of hard work, sacrifice and hope. Watching our dream disappear has been heartbreaking. Based on our experience, I would urge anyone considering purchasing from this developer to proceed with caution. We were left feeling that once they had our money, nothing else mattered.
5/5
TrustpilotCustomer service, high quality development and community space
Recently purchased a new home from Berkeley Homes like any home purchase there are always bumps along the way but the overall experience was very positive. The property is finished to a very high standard, the care and attention to detail, beautifully designed outside spaces added to the customer experience was outstanding. I would highly recommend them for excellent finish, stylish builds and with a community feel
1/5
TrustpilotBerkeley Hennessy Apartment Mis-sold Worst decision I made purchasing…
Worst decision purchasing Berkeley apartment SE18 6NU Hennessy apartment 2-balconies higher floor however facing side views Thames riverpier Uber boat clipper Woolwich. seeing sky line supposed to be forever home interior design & furniture extra £50,000 luxury style I feel was mis-sold from Marketing Suite staff Off-plan Aug-2020, 8/8/22 completed asked several times will this be gated areas quite secluded!! Far from it! Constantly noise from park/fountain green spaces 24/7 living near amusement arcade. Greenwich Council provided planning permission to Berkeley so general public have access to these private areas free at expense of residents!! Very Unfair Berkeley building more new housing Malibora, balconies windows full of building rubble dust dirt costs to clean extra to cleaners! There is noise 7-days!!Screaming children parties music Service charges extortionate £400 monthly-+ stamp-duty, solicitors fees, car park & ground rent, council tax, electric bills, green zone tax!! Well over £1,000000 construction Zone Total fault Marketing suite staff always looking for their incentive fee to sell entirely Duped ME Anyone planning Don’t buy until fully SE18 area developed. Greenwich Council Private Areas Apart from commute facilities worse buy Ever!!
1/5
TrustpilotTheir approach to business is…
Their approach to business is disgusting. We read that they changed affordable housing from 35% to 12% in Peckham. Fortunately their plan was rejected.
1/5
TrustpilotStanmore Place is a disaster
Shoddy construction with terrible timber cladding and paving. The car park is riddled with structural dampness.
5/5
TrustpilotSales Teams (Luru) provide supportive…
Sales Teams (Luru) provide supportive action during purchase process. I appreciate on that.
5/5
TrustpilotWe were helped by St James Group for…
We were helped by St James Group for our facilitation of the purchase. From the start to the current day everything was amazing. No questions were left un-answered. The staff are professional and friendly. I would strongly recommend St James/Berkeley
5/5
TrustpilotNice
Staff was pretty nice
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes North East London Ltd
Which Berkeley Homes North East London Ltd office has the most reviews?
London (South Quay Plaza) has the most, with 766 reviews rated 3.9 out of 5, followed by London (At Trent Park) with 526.
Where are the Berkeley Homes North East London Ltd offices?
The three Berkeley Homes North East London Ltd offices, by town:
- London (At Trent Park): At Trent Park, London, EN4 0EZ
- London (City Road): City Road, London, EC1V 2AB
- London (South Quay Plaza): South Quay Plaza, Canary Wharf, London, E14 9SH
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