5/5
GoogleRating only, no written review.
Trusted Agent profile
Berkeley Homes East Thames Ltd estate agents in London and Royal Arsenal Riverside
★★★★★
542 reviews across 3 offices and 2 platforms
Berkeley Homes East Thames Ltd has three offices, in London (two offices) and Royal Arsenal Riverside. Together they have 542 reviews on two platforms, rated 3.8 out of 5 overall.
38
Reviews on Google
All 3 offices
504
Reviews on Trustpilot
Business-wide
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Our offices
Berkeley Homes East Thames Ltd's three offices, most reviewed first. Each has its own page.
- Berkeley Homes East Thames Ltd London (Kidbrooke Village Sales & Marketing Suite)Kidbrooke Village Sales & Marketing Suite, 5 Pegler Square, SE3 9FW540 reviews · 38 on Google (3.7)21 in the last 90 days
- Berkeley Homes East Thames Ltd London (Royal Arsenal Riverside)Royal Arsenal Riverside, SE18 6FR500 reviews · 0 on Google16 in the last 90 days
- Berkeley Homes East Thames Ltd Royal Arsenal RiversideSales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, SE28 0FA495 reviews · 0 on Google17 in the last 90 days
Latest reviews from every Berkeley Homes East Thames Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotCan’t recommend the staff at Hartland …
Can’t recommend the staff at Hartland village enough. Their customer service is Second to none, particularly compared to some other local new build developers. Sadly, we had to pull out of our sale due to personal reasons but Frances and Janey both went above and beyond to help us and we are forever grateful. Fantastic service throughout the whole process even though we did cause them some issues, they did what they could to help so thanks again.
1/5
TrustpilotBe Cautios when buying from Berkeley Group
Avoid “With Energy” and Be Cautious When Buying from Berkeley GroupI would strongly advise anyone to be extremely careful when considering a property purchase from Berkeley Group. What they fail to tell you is that you are locked into using a single energy provider: With Energy. This isn’t just inconvenient, it’s outright monopolization. You don’t have the freedom to choose a provider that offers competitive rates or better service. You’re stuck, plain and simple.To make matters worse, With Energy charges an absurd £2 per day as a standing charge. That’s over £700 a year before you even use a single unit of energy. It’s completely unjustifiable and feels like daylight robbery. How is this even allowed? This ridiculous fee leaves you paying far more than necessary for basic utilities.Berkeley Group has essentially handed its customers over to an exploitative energy company, ensuring you’re forced into paying extortionate fees with no way out. It feels unethical and deceitful, especially since this critical information isn’t disclosed upfront during the buying process.If you’re considering buying a property from Berkeley Group, I urge you to dig deeper into this hidden trap before committing. The combination of poor transparency and exploitation through With Energy is enough to sour what should be an exciting investment in your future. Buyer beware!
1/5
Trustpilotnot so great or straightforward in returning the security deposit. a great development but they are…
It's a great development but they are not so great or straightforward in returning the security deposit. My one star is based on my experience with their lack of professionalism when it came to returning my security deposit. I am still waiting as it drags on. It's cost me time, effort and money as I await annoyingly.
5/5
TrustpilotWould definitely recommend and use…
Would definitely recommend and use again in future
1/5
TrustpilotSales good, rubbish aftersales
Everything done by the sales team was good, but it was only good up until that point, once they have your money they don't really care anymore. Customer service response time is slower than the NHS. Though let's be honest, if you can afford one of these homes you should be able to afford to fix any problems that come with the home afterwards, right? Right??
1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOID. I bought two properties in the UK from Berkeley, on in OneBlackfriars and another in Chelsea Creek. And my experience is just the same as the others, once they take the money, anything that goes wrong will be a nightmare to fix, even if the property is within warranty. The heating system of my new home is not working and winter is quickly approaching. It's been a month since I initially reported and no solution has been provided. It seems ironic to live in a brand new million-pound flat and freeze in the cold English winter.Please DO NOT trust what they say about their clients would recommend them to a family and friend, this company ties this question in the survey for homeowners to the performance of the customer service team to guilt their customers into providing high scores for the company.
1/5
TrustpilotNever buy off Berkeley homes off plan
Never buy off Berkeley homes off plan. Misleading and Dishonest sales people. They assure you Berkeley Homes don’t discount in the later stages of development completion. Purchased a flat off plan over six months ago and now prices have been reduced for same size and spec flat by £20,000. Same flat that is being marketed now was shown to us at the time of our purchase at £20,000 more than what it is priced for now. If you really want to purchase negotiate down by at least this amount or more or wait until last minute.
1/5
TrustpilotDo not buy through Berkeley Homes
Having purchased my new home through Berkeley homes, i wish i'd listened to others about the faults of there poor build quality.As a company, they promise you everything and that the final quality will be to a standard that you won't get elsewhere, however, the final product is far from that.In the first year and subsequent years since (Which Berkeley will do nothing about) we have had:- Flooding- Dodgy plumbing- Floor coming up- Damage to the walls from their repairs- Mould where extractors fans don't work- Incorrect wiring of the house- Switches labelled incorrectly- Rubbish, bricks, tools and glass all in the ground less that 15cm below the grass- Faulty electric boards and incorrectly fitted fuse box- Faulty gas meter- Faulty Hobs, - Gaps in the door seals so things can crawl in
5/5
TrustpilotReally great aftersales service 👏
5/5
TrustpilotExceptional Service and Stunning Apartment at Eden Grove by Berkeley Group
I recently purchased a new apartment at Eden Grove by the Berkeley Group, and I couldn't be happier with the customer service I received. The team was incredibly supportive, professional, and time-bound in all their dealings with me. From the initial inquiry to the final paperwork, they ensured everything went smoothly and efficiently.The apartment itself is fantastic, it features modern amenities, a spacious layout, and high-quality finishes. The kitchen is equipped with state-of-the-art appliances, and the living area is bright and airy, thanks to large windows that let in plenty of natural light. The bedrooms are comfortable and well-designed, providing a perfect retreat after a long day. Additionally, the building offers great facilities such as a gym, a communal garden, secure parking, and the convenience of a 24x7 concierge service.After moving in, I encountered minor issues with a dimmable electrical light switch and a leak with the shower screen. However, these were quickly and efficiently fixed within 24 hours by the Berkeley team, demonstrating their commitment to customer satisfaction.Their dedication to providing excellent service made the entire process stress-free and enjoyable. I highly recommend Berkeley to anyone looking for a new home!
1/5
TrustpilotPoor quality in Hareshill, Fleet
Poor quality in Hareshill, Fleet. Bought a house in Hareshill by Berkeley Homes. Very disappointed by its poor quality assurance and service. Poor quality assurance:- combi boiler water leakage damaged the 1/F floor and kitchen ceiling. Water dripped to ground floor. - enormous energy bills for an unoccupied property to be borne by home buyer w/o any reasoning even after a formal complaint lodged.- energy meters not smartified and didn’t inform the home buyer. - missing furnishing and items which were described in the home specifications. Poor client service and didn’t offer solutions or compensation. NOT worth the premium to pay. NOT recommended to home buyers.
1/5
TrustpilotBerkeley homes discounts Watford…
Berkeley homes discounts Watford development by over £20000 from off plan prices. We were assured that Berkeley homes do not have a policy of reducing prices fromOff plan prices. This is shocking, never buy off plan from Barkley homes - best to wait until development is finished and then get better offers.
5/5
TrustpilotSuperb London development
Berkeley Homes urban houses are high quality sustainable homes within a natural environment and easy reach of central London. My new home is minutes away from Kidbrooke station and Greenwich park and Blackheath. It’s fabulous.
5/5
TrustpilotNice developer
Nice developer! Very responsible.
5/5
TrustpilotGreat build, good service and fantastic aftercare
5/5
TrustpilotHelpful team and wonderful after sale services
Throughout the purchase process Berkeley Homes has been keeping me well informed, keeping up with the timeline and their information is easily to navigate and digest.In particular I was warmly received by the lady in charge of the sales office at the Eden Grove site in the morning of 22 January 2024, albeit more than 2 hours before the opening hours. She helpfully showed me around and gave me a walk-through of the sample apartment.
5/5
TrustpilotThe customer service is great!
Rating only, no written review.
5/5
TrustpilotDelivery beyond expectations.
The professionalism and curtesy placing us as the customer first. Berkeley has surpassed its initial targets in delivering a development that Southall can be proud of. After the pains of removing the gas works and parking lots, Berkeley has created a wonderful community friendly environment. It has set a new standard for future development for the rest of Southall to follow. It’s a pleasure to take visitors as the destination that we can be proud of. Everyone associated with Berkeley and the development go the extra mile with a smile. 😊 For me Berkeley have genuinely excelled in every aspect. As a former Southallian, I would recommend to any investor or someone looking to return to Southall , that now there is such a desirable place at The Green Quarter.Looking forward to the next phases of development with eager anticipation.
5/5
TrustpilotWe’ve recently purchased a property
We’ve recently purchased a property. The build quality is excellent. The staff are very efficient and very friendly. The new build estate is well planted and looks beautiful.
5/5
TrustpilotGreat customer services from all team…
Great customer services from all team members. They were very helpful and quick responsive.
5/5
TrustpilotHigh quality residences.
High quality construction; different size blocks are very attractive; site beautifully laid out (trees, gardens, lawns, open spaces, main entrance); provision of all kitchen appliances most welcome; basement parking served by lifts is excellent. Visitor parking, unfortunately, is substandard (lacks flexibility, sensitivity, realism).
5/5
TrustpilotGood quality apartment
Good quality apartment, the entire estate has very nice layout, helpful and efficient customer care staff. Worth the premium paid.
1/5
TrustpilotNot enough communication with the owners
Signing a contract with high tariff of EV charging without a suitable explanation for Huntley Wharf makes the owners feel frustrated. The original charging fee was 18p and suddenly jumped up to 54p per kWh. No explanation. Maybe more communication needed and so the owners and the tenants know about who's responsible for different aspects in Huntley Wharf.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes East Thames Ltd
Which Berkeley Homes East Thames Ltd office has the most reviews?
London (Kidbrooke Village Sales & Marketing Suite) has the most, with 540 reviews rated 3.8 out of 5, followed by London (Royal Arsenal Riverside) with 500.
Where are the Berkeley Homes East Thames Ltd offices?
The three Berkeley Homes East Thames Ltd offices, by town:
- London (Kidbrooke Village Sales & Marketing Suite): Kidbrooke Village Sales & Marketing Suite, 5 Pegler Square, London, SE3 9FW
- London (Royal Arsenal Riverside): Royal Arsenal Riverside, London, SE18 6FR
- Royal Arsenal Riverside: Sales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, Royal Arsenal Riverside, SE28 0FA
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