4/5
GoogleQuite a challenging purchase as it involved a proposed renovation - with lots of visits by our surveyors and builders. The Ballards team were very patient and helpful with us!
Trusted Agent profile
Ballards Estate Agents in Henley-On-Thames and Marlow
★★★★★
110 reviews across 2 offices and 2 platforms
Ballards Estate Agents has two offices, in Henley-On-Thames and Marlow. Together they have 110 reviews on two platforms, rated 4.4 out of 5 overall.
109
Reviews on Google
All 2 offices
1
Reviews on Yell
All 2 offices
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Our offices
Ballards Estate Agents's two offices, most reviewed first. Each has its own page.
Latest reviews from every Ballards Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleUtterly disgraceful. DO NOT USE BALLARDS. We moved in to one of their property's in Henley in January. We went to put the heating on during the move in day and the boiler wasn't working. Obvioisly no gas inspection had been carried out prior to us moving in. During one winter in the house, the wooden back door had become so rotten due to damp it broke in half leaving a 2 foot gap in it. Freezing winds were blowing directly into our living room. Multiple e-mails were sent to Huey (the lending agent at Ballards) to notify him of the problem, but nothing was done for 10 weeks. The damp in the property got progressively worse, causing window sills to rot, matresses to be destroyed and clothes to be stained with mould. Over 20 e-mails were sent to Huey regarding the damp but nothing was done. The only 'advice' I had from him was "leave the windows open". This advice in the middle of winter was ridiculous, neadless to say a safety hazard. In the front bedroom the damp was so bad, the plaster was falling off the walls. Huey would repeadedly tell us "our workmen have been instructed to fix this". I found out this was a lie after contacting the workmen myself. One day I got back from work and the house was covered in scaffolding. Ballards had instructed a new roof to be put on the house WITHOUT TELLING US!!! Over our 2 year spell in the house, numerous problems arose with the property, but Huey at Ballards lied and avoided us so he could spend time sealing his next deal. Untrustworthy, incapable, sneaky, shallow minded agents purely fixated on making their next lot of commision. If you find the house of your dreams for a good price with Ballards. Do not rent from them, they are crooks who use every trick in the book to evade you.
Agent replied · 12 June 2024
Dear Mr Wyrill, Thank you for leaving a review of which I note the comments. I have taken the time to meet with Huey and look over all documentation from your tenancy which ended in March 2016 and am somewhat surprised by the review and the lack of factual accuracy. I invite you in to our office at any time or am able to meet with you to show you the gas safety check documentation, the gas safety certificate and the recorded trail of emails/correspondence I have of your tenancy which will show your recollection of our service to be wholly inaccurate. I can be contacted on 01491 411 055 or guy@ballards-uk.com (Director)
5/5
GoogleI have bought and sold a property with Ballards and I was very satisfied and pleased with the professional service I received. Ballards always responded quickly to any of my queries which I really appreciated.
5/5
GoogleBought my home through Ollie at Ballard of Henley. Great service, great company, great team. Professional and hardworking throughout, it's nice to see people going the extra mile to get the job done properly.
5/5
GoogleI rented through Ballards for two years and the whole process was smooth and hassle free. Huey and Grace did a great job of finding my flat and resolving any maintenance issues quickly.
5/5
GoogleJames k was fantastic; sold my house for asking price in 4 days and found me a new house. Buying and selling through James and Ballards made life so much easier. They were kind, proactive and professional.
5/5
GoogleI recently bought a house from Ballards and cannot praise them highly enough. James managed the process and if it was not for him, I am sure that the deal would have fallen through. They are proactive and accommodating and when I come to sell, it will definitely be through them.
5/5
GoogleWe found Ballards exceptionally easy to deal with on a very difficult and stressful purchase! James was always available, very professional and helpful. We would definitely use them again.
5/5
GoogleWhen looking to rent, we found Ballards offered an excellent service. Then, during a subsequent purchase, Ballards were exceptionally professional and helpful - a refreshing change from the experiences we've had elsewhere. When we next move, Ballards will be first choice for the sale.
5/5
GoogleWe can highly recommend James from Ballards in Henley. He was very helpful when we bought our property and we contacted him again when we decided to sell. James was exceptional with providing very accurate property valuation, attracting buyers and managing the sale. We had several interested parties and when one offer fell through, James was very prompt in bringing other buyers. Overall we were very happy with the sale and the way James handled everything.
5/5
GoogleHaving lived in Henley for the best part of 20 years, Ballards were the obvious choice when it came to selling my house. The Ballards team in general, and James in particular, provided a really excellent service - they had been recommended to me by friends too, and I was not disappointed. I found them responsible and professional, helpful and kind when extra things cropped up at the last minute - and honest. When it was a matter of going the extra mile, they did. I also bought our next house through Ballards and had the same experience from the other end. Thank you, Ballards!
3/5
GoogleRating only, no written review.
5/5
GoogleExcellent service from lettings dept for the last eight years. Reliable and thorough advice and and good attention to detail.
1/5
GoogleThe WORST Lettings Agency in the area. They are sharks, rude, unscrupulous and pieces of scumbags. Their level of education is not higher than GCSE, but their marks are high on deviousness and greed. Despicable people, despicable staff.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ballards Estate Agents
Which Ballards Estate Agents office has the most reviews?
Henley-On-Thames has the most, with 85 reviews rated 4.5 out of 5, followed by Marlow with 25.
Where are the Ballards Estate Agents offices?
The two Ballards Estate Agents offices, by town:
- Henley-On-Thames: 30, Hart Street, Henley-On-Thames, RG9 2AU
- Marlow: 45 High Street, Marlow, SL7 1BA
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