Avant Homes Yorkshire estate agents in Doncaster, Sheffield, Keighley and 3 more

★★★★★ 1/5

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We have bought a new build Avant home…

We have bought a new build Avant home in Barrhead. This should have been a joyous occasion but instead, we have had nothing but stress. The house itself is lovely, as is the location but we have no end of problems with Avant sorting out the snagging list. Avant are useless. They constantly lie, make false promises and nothing gets done. I can honestly say I would never buy from Avant again and would strongly recommend all others to avoid this company unless you are prepared for a long haul fight to get the most basic of snagging issues acknowledged, never mind fixed.

Stuart · 1 July 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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If I could give Avant homes 0 stars…

If I could give Avant homes 0 stars I would. DO NOT WASTE YOUR TIME OR YOU MONEY. By far the biggest mistake i've ever made was buying a new build from Avant. Quick to take your money (through and awful sales experience) but take an age, 4 site manages, 2 customer care reps, 5 directors, and even and email to the MD to sort your issues.... all of which have failed. I still live in a substandard house, they are overpriced, for the poor quality you get. They fix one issue and create 3 more! I live in a house which shouldn't of passed building or NHBC regs, yet its take 6 month to fix and the standard of finish is shocking. They cant even get their legals right, and i'm left with a property where the legal drawings and plans don't match what's it place. its been a nightmare and I don't see it getting better any time soon. Awful.I have a garden which is a swap. a fence that's falling down, and no-one has an answer. you take time off work for a meeting to resolve the issues and they turn up 45 minutes late (again your time isn't important, only theirs) and have no answers, are ill prepared and have to ask you questions on the subject they're meant to be an expect on. My house leaves me on the brink of tears most days, has caused unneeded stress, and frankly Avant should be disgusted, because we are.

Steph · 28 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Nothing but praise for James!

I have met with James today, whilst viewing a show house at their Fitzwilliam site in Huddersfield, and all I can say is that he was the loveliest, kindest, professional but most of all very genuine when showing us round the site. He’s made me feel so at ease, he was very patient with my questions and nothing was too much trouble for him. It’s a little wait until I can move in but I’m looking forward to that date!

Denisa · 27 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Great house buying experience

Recently purchased a house on the Waterside Quarter development ar Chesterfield. Really pleased with the house and after sales service has been excellent. Reported a number of minor snagging faults and the team have always responded really quickly and resolved the issues. Always happy to advise on stuff too. Special mention to Janice on the customer services team and Mark, the deputy site manager . Thank you

Gary · 24 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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very poor house quality and after care

very poor house quality, have had a leaking roof twice loose bricks , first leak they fixed after numerous unanswered emails , now telling us we have no warranty for second leak .. also trying to take on a small area of land which they landscaped and are supposed to maintain , but havnt touched in 8 years so took upon ourselves to maintain ..they havnt replied to any of our queries regarding fencing the land in , possibly purchasing from them.. seems once they have your money it’s game over..daisy lane in downham market pe38 9avat say only 2 years warranty on roof , but came an repaired 2 yrs ago when the house was 6 yrs oldalso have live chatted with avant at least 5 times about an area of land running parallel with our garden which we have maintained to stop the weeds and brambles overcoming our fence was told it would be maintained, would like to fence it in and make it ours ,(maybe purchase) but unsure how to go about it , hence all the live chats .. was promised a next day reply on every chat just to say sombody is looking into it , we have never had any kind of reply (10 days later)Have now received a reply telling me that the region head of customer services is now in contact with us , Well there NOTme and my partner both provided contact details and still no communicationYet another month has passed , still no communication from avant homes regard land we are still maintaining and wanting to take on as ours

Ben · 21 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Defective bifold doors

I have lived in a Roseberry in Balfour Park since January 2018. It has about 5 metres of bifold doors stretching from wall to wall and they are beautiful. They consist of two sets of three doors. The centre doors can be opened independently of the rest. From the day that we moved in we have had a problem with the doors. The main problem is with the traffic door (the opening door with the lock). It sticks on the bottom rail as the doors do not sit comfortably in the frame due to the fact that the traffic door is mounted at an angle as the two sets of doors did not abut at the time of installation and do not abut now. Two companies have tried unsuccessfully to repair the doors. It appears that the problem will only be solved by replacing the doors and or the frame along with associated building works.If I was able to attach a video you would see an elderly lady struggling to open the door for about nine seconds and then she turns and says ‘They won’t open’ The man says, ‘It’s stupid. It get’s bad’ the audio then cuts but if it had continued it would have recorded ‘but never this bad’That was on 31st July, 2020. Before and after that date the hinges have been replaced regularly by Avant. Unless the basic problem is resolved I will be left with a perennial and costly maintenance programme. After about twenty visits the doors still fouls the bottom rail and after each visit the problem becomes progressively worse but does not quite reach the situation described above. Nevertheless on one occasion two screws sheared from the bottom hinge leaving it hanging by a single screw. It had been fitted the previous day. I was unable to close the door from inside the house and had to close it from the outside and come into the house via the front door.That repair lasted one day. Other repairs/ adjustments have lasted six days and seven days.A new hinge which was fitted on 30th April, 2021 is beginning to creak on 1st June, 2021. This is the first indication of the problem starting yet again.Avant are reviewing my case and I have asked for a customer service manager to contact me but my calls are not being returned by the manager.You may not have any problems with bifold doors but you may encounter Avant’s unwillingness to rectify a problem. It is now more than three years since I bought the house.For these three years I have written factually without emotive language. However, today, 18th June, 2021, I feel that I am suffering from corporate bullying. I may not have been bullied but I feel that I have.It will be for others to decide.I am considering whether to ask a consumer affairs programme if they have any interest in the matter.

Brian · 18 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Massive thanks to Wayne and colleague

We dealt with Wayne and colleague (so sorry I can't remember the second guy's name)At Klyper village regarding a couple of matters with my sister's house today. These guys really went above and beyond their duties to help get the problems resolved. They were friendly and professional and gave great advice regarding other matters to do with the house.Thank you so much

Kimberley · 18 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Avant have no remorse for people and no…

Avant have no remorse for people and no customer service when your house sale falls through hoping to buy one of theirs when deposits are paid for as well .Very unprofessional company, I was warned about them but ignored it .

· 17 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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We reserved our home today with Patricia

We reserved our home today with Patricia at Shelton village she was lovely and helped us with questions we had about the new . We are so excited to start our journey with them for our new home .

Dosy · 16 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Amazing Customer Service

I dealt with a lovely lady called Shamola who went out of her way to assist me in viewings as I was travelling from outside the UK. Even when she was on holiday she kept an eye on my itinerary to ensure everything was in place. If Shamola is anything to go by Avant Homes has one of the best customer services I have experienced.

Sarah · 16 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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First time buyer

We have just secured our first home at Chaucer's Green in Doncaster.James who we have dealt with has been exceptional each time we have visited. As our site does not have a show houses or a sales office, we had to visit another local site for viewing show homes and the site details. From what we have seen in Avant Homes so far is that they do things very differently to the rest, both the layout of their houses and the way they deal with the customers. We know we have a long way to go in the process, for now its a massive thumbs up.

David · 14 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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First and Forever Avant Home

We have just bought our Avant home on the Millbrook site. This Avant home will also be our forever home. The build is beautiful and is everything we ever could have asked for and more. We could not thank Amanda enough as she helped us overcome each hurdle every step of the way. She is an absolute asset to the company and we would not have secured the house was it not for her.

Mason · 12 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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5 star service

5 star service from Greenhall Village estate in Blantyre. We secured our home in January and moved in end of April. Throughout the whole process Jacqueline provided real friendly help, support and communication - which really put us at ease and gave us full confidence in our purchase (as buying a home can be stressful, as we all know!) Jacqueline went over and above to make sure we had everything we needed. Thank you for looking after us!! (and for the laughs). From moving in, only a few minor snags, which Jim and team have started actioning. Good regular communication here too. Jim has been really helpful and engaging from the day we moved in. We have full confidence that any issues will be resolved and that Jim and his team are on hand to help. Avant have provided a really great quality home and style of living - the spec is great, with fab options for us to choose.We are delighted with our new home - thanks again 😃

David · 11 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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STEVE, SITE MANAGER HUDDERSFIEL

Where do i start?.... previous review... sales all good, aftersales all good to moving in. Then came the site manager Steve! We had a few snags, as expected and Steve had them resolved almost instantly, and when something new pops up he has it looked at and sorted very quickly. Read some reviews on here that arent so good, but if youre looking at the fitzwilliam grange site in Huddersfield, then you have nothing to worry about! Not only has Steve been, amazing, responsive, patient, and very helpful. But the site is also kept very clean, the lads are polite, all go out their way to say hello etc. The whole site team so far have gone aboove and beyond for us, and this is clearly in part due to site leadership.

Dan · 10 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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We bought out gorgeous new home in…

We bought out gorgeous new home in Dargavel Village, Bishopton in April 2021. We had the most amazing sales advisor Colina who talked us through every step of the way. Moving from Belfast was challenging as we never got to see the house, it was all virtual and Colina done an amazing job by putting us at ease. She would call and update us, send photos of outside and put our minds at rest. When we arrived to get our keys she was just as excited for us that we finally had our forever home. She is an asset to your company.

Charlene · 8 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Sold a dream - living a nightmare (Newtonlees, Dunbar, plot 105)

Before I start getting to the bad stuff I’ll cover the good. The sales team were very good and Lisa was particularly nice. Lisa was extremely helpful and answered all our questions. The customer services team have been helping us which is giving us hope. James has been very helpful and sympathetic and we feel like we get somewhere every time we deal with him. The bad.... on our fifth day in our dream house we had a flood on the ground floor. After a quick investigation, we found our manhole drains to be full of grit, concrete blocks, rubble and various other items (got lots of photos). The flood was sewage backing up through our toilet, sink and washing machine drain. It was obvious the drains had not been checked as they were used as a skip. We have lots of time stamped photos of the flood and the damage. We waited weeks for the damage to be repaired so we were living in a part building site. We’ve had a snag list that is ever growing but to give Avant their due they have fixed a couple of items but the list keeps getting bigger. The spec of some of the white goods are brilliant but the quality of the house is shocking! You pay the price of a high end builder but you get the quality of the lower end. My previous home was a Barratt and the quality was 100 times better than our new Avant home. I’ve got loads of photos of the poor quality from a terrible staircase, nail heads showing in ceiling, scratched windows, gaps in skirtings, poor finishing with bathroom taps and so on ...... it’s a shame because the house has the potential to be our dream house but the quality lets it down. It would be interesting to see if they’re actually using qualified tradesman? Or maybe the QA from Avant isn’t high priority. Whoever laid our turf couldn’t be bothered - they laid the turf over drain covers and huge boulders. Needles to say the grass started to die. Would I recommend Avant to anyone? No way. Is the layout of the house good? Yes. If I could turn back time would I buy the house? No way. Do I feel ripped off? Absolutely!I wish I could leave my contact details on this review as I’d happily share all the photos.

R · 3 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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first time buyer at avant

As a first time buyer at Avant I think they are terrible so many problems with the house snagged at 136 faults with the property shoddy shoddy workman ship all over, the plastering , painting, the lawn, brickwork are awful. They didn't clean it for me heating wasn't working doors left wide open, radiators not fitted to wall properly lots of problems. site manager wants sacking. a disgrace they think its acceptable to hand over a house like this and so far haven't rectified any of it. stay away from avant homes there's much better out there.

David · 3 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Outstanding fixtures and fittings all included in the price!

The staff are helpful, pleasant and efficient. Cannot fault the avant homes, offering much more than other house developers with outstanding modern fixtures and fittings which would usually cost in excess of thousands with other developers.

Fabiana · 2 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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The directors block your emails!!!

The directors block your emails!!!! Honestly, I’ve now had my email blocked, so I can’t even raise my issues. (You may think this is because I’ve sent abuse or multiple emails, wrong! I’ve sent two emails, just two, and both about very real matters, a s I’ve been blocked!!!!!!!!!!!!)The whole experience is awful! For your own sanity, do not scroll past the 1 star ratings for this awful company, (there are many, and we can’t all be wrong!) avoid avoid avoid.Visit the Mickleover derby Cotchett Park site, knock on ANYONE’s door ... they’ll all tell you of their diabolical experiences at the hands of Avant!

PrivateUser · 1 June 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Garden is a bog

Been waiting ages for them to sort out our lawn aka the boggy marsh. They cannot be bothered to get back to you. The lawn clearly slopes incorrectly ie not towards the drain and as a result, we have what appears to be a swimming pool in our back garden. The grass is dead, full of moss and squelches with every step. The grounds work team came out months ago to look at it and we’re still waiting on their report and get fobbed off constantly. The garden is unusable so not happy at all.

Rae · 26 May 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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lack of transparancy in sale resulting…

lack of transparancy in sale resulting in exra costs for 80 years which were unexpected .

Jane · 25 May 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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New house

We have just bought a house at the Auckley site and we had James from the Wheatley branch who was excellent with our queries and made the reservation process very easy!

Richard · 24 May 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Horrendous sales experience, beautiful house

This review is based purely on the sales staff & appalling service given. The quality of the house is great & the builders on site are fantastic but I’m just furious now by the catalogue of errors made by Lynn & her team. In January after a complaint I raised it was agreed I would have double slatted fencing around my garden but when I moved in it’s only been done single slatted to one side & not done at all at the other, looks an absolute sight for sore eyes. I was also told I could no longer have an integrated microwave because they changed supplier & agreed to extend my decking to the width of the house as compensation. Unfortunately, they only extended it to one side & are now backtracking on what they agreed. It looks ridiculous & I’m so disappointed. Dealing with these sales women has honestly just been a horrible experience from start to finish & despite the house being beautiful, I would really think twice about ever dealing with Avant again. I shouldn’t be in tears 3 days after moving in because the staff no longer care now that they have your money. They just continually make what should be a pleasant experience stressful & they are completely underhanded.

Miss · 24 May 2021 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Avant Home terrible service from start to finish...

The buying of the property was abysmal to say the least, no communication, no updates and no customer service for such a large purchase. We didn’t pull out as loved the layout of the house and location. We thought once we were in at least we would be in the house and we could forget about Avant... how wrong was we.The day we moved in we thought we could put the horrible purchasing experience behind us, well that’s what we thought, but what comes with purchasing an Avant Home isn’t just terrible sales service but a billion snags. Assurances were given that all would be rectified, ha! Don’t fall for that one! You have more chance of seeing a pink and blue zebra! The customer service Manager is arrogant and rude. You don’t get responses to emails to sort snags and when you chase it up politely you get spoken to rudely. Well you may think, escalate your complaint! Well don’t bother as the escalation process isn’t worth the paper it is written on as they don't reply to you either! All in a terrible experience. What makes me laugh they will probably respond to this review swiftly for more information! How about speaking to your Customer Service Manager Nav and ask why many neighbours are of the same opinion of him on the development. Address that, and issues may stand a chance of getting addressed and reviews start going in the right direction for the East Midlands. (Oh and don’t forget to speak to Lauren as well as she is just as bad as him).... Their job role is customer service. They don’t know what customer service means.

Happy · 23 May 2021 · Avant Homes Yorkshire Doncaster