Trusted Agent profile
★★★★★
1,821 reviews across 6 offices and 2 platforms
Avant Homes Yorkshire has six offices, in Doncaster, Sheffield, Keighley, Bradford, Rotherham and Barnsley. Together they have 1,821 reviews on two platforms, rated 3.7 out of 5 overall.
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Avant Homes Yorkshire's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotI am overseas buyer
I am overseas buyer, I had bought a 3bedrooms , I reserved the house on May, and I arrived UK on Aug , I had make appointment to visit show room twice , first nobody reply, second change the date and when we arrived the site nobody here. call many times and said ring back me ASAP, nobody reply me. I will never recommend Avant Home as well
4/5
TrustpilotWe are in the process of purchasing our…
We are in the process of purchasing our property from Avant Homes, so far the engagement has been positive and Shomala our Sales Lady has been very helpful She has been really understanding and has a really nice gentle approach which has been fantastic for us
1/5
TrustpilotPoor customer service
Unfortunately similar experiences to most on here. Same contact initially, use our broker, so we did and that went wrong. Handed over 500 to reserve the plot. Used their recommended solicitors and they were appalling. The person who is on site to show you the house stuff is always great, but the avant sales team on the other end of the phone or email are not interested. Eventually decided against the purchase, all the hassle and lack of communication was a big red flag, no house purchase is worth this! Requested my reservation fee back minus the 100 for their work! I have rang and emailed 3 different people and even used the complaints process and I’m still waiting for my money back- the house is back up for sale on their website, it’s gone up in price. Seems their not too busy to get back to business regarding the house purchase but alas too busy to pay me my money back! Not everyone will experience this I know, but I really would think twice. A house purchase is a big deal, you need to know your in safe hands. Avant don’t care. Walk away and pay them nothing.
1/5
TrustpilotAvant homes are the most unprofessional…
Avant homes are the most unprofessional company I have ever dealt with, the second you hand over your money you are no longer of use to them. Anything 2 years and 1 day after your purchase day, no matter how serious, they will not assist you. And if you complain you’ll have the site managers starting though your windows. Awful company, rushed homes and a terrible service. DO NOT BUY FROM AVANT HOMES.
1/5
TrustpilotMeadowgate Point plot 127
We moved into our new home 18 months ago and we have had nothing but issues from day one.Initially our moving in date was delayed as they had forgot to install the fitted wardrobes and from then on the experience went down hill from there. The actual estate and setting are lovely but the house does not live up expectations or the price we paid for it.Here is a list of some of the issues we have had- Main bathroom bath not fixed to floor dropped 20mm when first used.- Main bathroom toilet not fixed to wall properly and cracked the tiles- Faulty smoke detectors that would not turn off- En-suite toilet not fixed to wall properly and cracked the tiles- Downstairs toilet not plumbed in correctly and constantly flushed for 2 days after first used- Lawn to rear of garden no top soil applied - constantly dies- En-suite bathroom show screen not fixed to wall- En-suite bathroom shower broke after 2 days - took 4 visits to eventually fix after damaging the shower tray- Creaking floorboards - the noise is horrendous - 5 visits and they still creak- Security camera not fitted properly and had water egress - 12 cracked tiles and counting- Kitchen units badly damaged- integrated fridge door would not open with snapping door connectors off- Numerous windows scratched and chipped- Both fitted wardrobe doors would not stay closed- Cracked paving stones on the patio- Missing fence pieces- Every door magnet fitted incorrectly and broken- Front landscaping not done - had to do it ourselves- Badly fitted bath panel - Cut 1 inch short at one side- Down stairs doors cut 20mm too short- Front door scratched and stained- Leaking radiators- Bi-folding doors would not open properlyThese are just some of the issues we have had and some are still ongoing after 18months. Not to mention the appalling standard of finishing especially on the woodwork and bannisters. Customer service are a waste of time but experts in everything. Their own technicians tell you what needs doing but the experts in customer service overrule them. They are a complete joke.If I could I would give them no stars.DO NOT BUY FROM AVANT!!!!!!!
5/5
TrustpilotPatricia has been just lovely
Patricia has been just lovely, so understanding of our needs and expectations, a really gentle approach which has been fantastic for us, leading us gently into a big decision , she has been fab 🙂 we are very excited and looking forward to live in the cotchett village!
1/5
TrustpilotLies, excuses and empty promises
Upon purchasing our Avant property the sales representative was absolutely fantastic, sold us the dream to seal the deal but unfortunately upon completion it has been quite evident up to now that what they offer and what they deliver are two entirely different things. Just to note we have had situations outstanding for approximately 18 months and have given Avant every opportunity to correct their wrong doings before publicly displaying the issues like a platform like this. However now we feel it essential to forewarn potential future Avant purchases of falling in to their lies and traps. To bullet point some initial problems:* Garage floor laid like a building site, we were told that they would rectify the matter they then were delayed to due “COVID” they then backed out and we had to fight tooth and nail across a 4 month period to have the floor relaid at a subpar standard. * The back garden during heavy rain periods gets flooded as a result of Avant creating a mound which they initially buried “illicit” materials underneath. They stated a timeframe for drainage to be complete, this has not been upheld and we are 18 months further on. * The downstairs toilet has had approximately 6 different plumbers come out all stating different things, they have cancelled on the day at least 5 times incurring cost to ourselves as you don’t get paid for not working when your self employed. With nothing but an apology and not a care. * The roof has a gaping hole due to the roof not being completed correctly and is missing a vital tile, we have made them aware and they are trying to fob us off again stating “slippages” are not covered. However as we has reiterated to them there was no tile there in the first instance. * The garage door is the incorrect size as there is a gap approx 10cm at the bottom, they sent out a garage specialist to deal with at which point the specialist stated that they have used the incorrect door and quite simply it is just to cut costs. These are just a few of the occurrences since we moved in to the brand new property and we feel it necessary for prospective future purchases of Avant homes to be fully informed. We are in hope that this will be enough for Avant to take this seriously and correct the issues we are experiencing and also in the hope others don’t have the same future errors.
1/5
TrustpilotBabington Quarter Plot 95.
I reserved a property back in april (roughly) I was told I would receive full incentives package of all flooring, all integrated appliances, garden and fencing. The trouble was the house was too small and I needed the bigger house. I was told I HAD to pass affordability with Evolve solutions and only them before I could reserve a house. They would not pass me for the bigger house. Zoe from Avant was amazing she was ringing me trying to help. Saying if I was to swap to the bigger house I’d still get all the incentives. I said I couldn’t pass affordability as I could only use Evolve and the house I had originally reserved wouldn’t be big enough. Zoe told me that should I change my mind and come back I’d get the incentives. Roll on a couple of months another house comes up. The bigger one yet £5k at least more than the others. I rang up to speak to them again. They passed me which was great however they messed up AGAIN and passed me with a lender I know won’t lend to me. I told them I’d go elsewhere and I was told well I’ll have to tell Avant you can’t afford it. This is not the case as I had an AIP from mortgage adviser bureau. I complained to avant and they said I should have had a choice and they don’t conditional sell ( that’s not the way it was portrayed hence losing the other house) so I told Avant about the incentives to which I was told no. Zoe had moved elsewhere and they now have a no incentive policy. I have requested this policy and have yet to see it. The house from prior is still not built but 3 months later they won’t honour their word. They won’t budge on incentives, still won’t show me this policy. I lost out of a cheaper home with a bigger garden and full incentives due to conditional selling with avant/evolve. Being told I had to use evolve and that MAB was new to them as evolve was messing up. This is a lie as MAB is an approved service for affordability to reserve.Had I been given this option prior I wouldn’t have lost the other plot.I asked for negotiation on price I was told no. They’re quick to pressure you into reserving then pull back on anything offered prior. I am gutted about this and I am considering pulling out … I have asked someone to call me about this.. surprise surprise they have not.
1/5
TrustpilotCan't book a viewing
We've been trying to arrange viewing a property in the Woodyark Park developement in Nottingham for 3 weeks and no one is interested at all. We've filled out forms, rang the office to chase 3/4 times, all they say is someone will be in touch, but they never are. If this is a reflection of the service we'd get if we did purchase from them I'd be seriously concerned! Even stranger is that they are reducing the prices of these properties most probably due to lack of interest.Someone in senior management at Avant Homes needs to investigate this!
1/5
TrustpilotTerrible
Earlier this year I put in a request to view one of their properties at the Peerfields development DL17, via their website. It took about two weeks for someone to call me. The lady who eventually called me couldn’t have been more rude. Firstly she started by asking if I was a local (clearly due to my southern accent). I’ve lived in the area for years after marrying my husband who is local. I’ve no idea why she felt this was an acceptable question or how it was relevant. She then told me I couldn’t view the house without speaking to their mortgage advisor. I explained I had a large deposit and had seen a mortgage broker and could provide my agreement in principle or broker details. This wasn’t good enough- if I didn’t see their broker then I can’t view the house. I reluctantly agreed and then never heard anything again. Decided to forget Avant and buy elsewhere and am now settled in my lovely non avant home. I have no idea how they sell houses with this approach.
1/5
TrustpilotExtremely shoddy work
The front of our house, the grass never grew despite watering it from the moment we moved in. It was all brown and straw like. After months of chasing Avant they finally came out to look at it and said the reason it had gone like it had was because the chemicals they sprayed on the bricks had got onto the grass and killed it. So in fact admitting it was Avants fault the grass didn’t grow. On Friday they sent someone out to “replace” the grass with new. The results were; I watched from the window the Gardner attempt to dig into the soil with no such luck. I thought at one point he was going to break the shovel he tried that hard. In the end they just laid “new” turf around the edges on top of the rock hard soil and marked the job as done. They told me it would need watering every day otherwise the grass won’t grow. Now I’m no Alan Titchmarsh but the state of the turf they laid down looks even worse than before. It’s brown, straw like, breaks off in your hand the moment you touch it, pretty much dead. How do Avant get away with expecting the job is made new when it fact it looks 10 times worse. It’s horrendous. I wish I could attach the photos for you all to see.
5/5
TrustpilotPlot 135 Tetbury in Collingsgate.
Plot 135 Tetbury in Collingsgate.I can only speak from our experience in purchasing our forever home and at times it was stressful especially with some of the many reviews and bad press regarding new builds. But you need to look beneath the surface and look for the good and despite what some would have you believe it is there.We reserved off plan in September 2020 and were given a completion window of May-August 2021. Following a change in company policy due to Covid, Avant decided to remove the site sales team and decided to adopt area sales teams, it was a pain, communications suffered and im sure Helen and the team got fed up of my queries but even they had to apologise as they weren’t happy with how it was working and it was very frustrating and they tried there best, but we loved what we could see as the end result as the style and quality of Avant was “different” and a definite “better than the rest” so stuck with it.In the new year we started to meet the site team starting off with Paul (Site Foreman) and Richard (his trusty sidekick) and they were great and to be honest one of the reasons we stuck with the purchase and the support they originally offered wasn’t just false promises as it continues across the site no matter who you are and when you moved in, they always go above and beyond. We moved in as forecast towards the end of May and there were a few snags nothing major, but each one has been resolved with minimum fuss by people who have not got a bad word to say about the site and the way its ran.A big thanks to all
5/5
TrustpilotCharlotte is Brilliant
We have had the usual few things that needed to be sorted out by Avant. On speaking to Charlotte she is the most helpful Customer Service operative we have dealt with ever. We have had several new homes (don't ask our ages!) and of those the Avant experience is by far the best - mainly thanks to Charlotte being so engaging and organised with answers when asked questions. Well done !
5/5
TrustpilotI have brought a home on Waterside
I have brought a home on Waterside, Chesterfield. Great place to live. There were a few snags but they endeavour to put them right as soon as possible. Always pleasant and helpful. High standard of bathrooms and kitchen finishes. Opted for frost free integrated fridge freezer. £81 extra. Great value. Was totally supported through buying process even through Lockdown. Nice of Tara to send me photos and an update at each level of construction. Also Mark site foreman reassured me even though I have now completed I not alone if I need any help. Very reassuring. Great they are landscaping areas where residence have moved in. Lovely unexpected welcome pack too.Well done all the staff. Thanks.
1/5
TrustpilotPurchased a part exchange home from…
Purchased a part exchange home from them on 10th June and the amount of builders rubbish left within the property/garden is a hazard to my child, I have contacted them on numerous occasions to remove the waste, still not resolved......
1/5
TrustpilotWe were looking to buy from Avant but …………
We were looking to purchase with Avant homes. However after nearly two weeks of very bad communication from a few too many people, my other half eventually got someone else on the phone, explained which development we were enquiring about and which plot. Only to be asked by the sales lady, how much money do we have to buy the house. Very very rude and bad sales. If we couldn’t afford the house we were enquiring about we wouldn’t be asking to make an appointment to discuss it. She then went onto say someone will be in touch to book us in for an appointment, heard that before with them. She has basically made our minds up on purchasing from Avant. Which is a no. It’s correct what people say on here. Stay clear .If the initial enquiry for me dose not go smoothly then I’ve usually already made my my mind up, very bad customer service and sales team.I would say don’t buy from them save your hard earned money for something better. It’s a sellers market with Avant homes not a buyers market. Thats the impression they give to customers.
1/5
TrustpilotDO NOT BUY!
Terrible experience both before and after moving in! Tried to move me in twice before it was even signed off by building inspector, then 1 hr before picking up keys the boiler broke as it was plumbed in wrong way round. Since then I've had bathroom retiled and not worked for the last 4 months, Sewage leaking from ensuite down into downstairs toilet wall, through skirting and under floors. Hob and fridge both broke, poor quality plastering, 2 windows aren't even installed straight! skirtings tatty, tiles chipped all over the place, even boundary fence was missing cos they tried to take a short cut! Every time they try to fix something, something else arises. Now at the point of wanting it finished so I can sell up. Never again will I own an Avant home!
1/5
TrustpilotAVOID
Would give a zero if I could. Paid a reservation deposit for a plot (I will say we did feel rather pressured by the sales person), a week later attended a reservation checklist appointment - I can only describe this as disastrous. The lady informed us that she 'could answer our questions but they often give answers but they turn out to be wrong anyway, so we'll see the day we get the keys' - we left feeling beyond confused and unsettled. As it happened, our circumstances changed and we no longer wanted to go forward. We contacted Avant and were assured that our deposit refund (minus £100) would be requested immediately - it has been over a month now and still nothing, despite numerous emails chasing this! We're gutted we didn't read reviews on here before contacting Avant, we've found the customer service to be pretty shocking, they couldn't answer basic questions about what was actually included with the property, our refund is yet to be processed and communication is ridiculously poor. AVOID at all costs.
1/5
TrustpilotEasy 1 Star for Avant at Hawthornden.
Oh dear... How wrong can they get it
1/5
TrustpilotComing 3 years and I do not have a finished house,
"Don’t just live for now. Live for wow | Avant Homes"More like Live for the How? How does it take nearly 3 years and still a mess? 5 star builder, not sure how that works? Trust pilot has you down as 3 star? I have you down as 1 star.Coming 3 years and I do not have a finished house, Despite moving out for major work for 10 days last year, they have messed up again, and my bathroom is left out of action. If your thinking of buying drop me an email i will let you know what it all about.
5/5
TrustpilotJust this weekend purchased a house in…
Just this weekend purchased a house in Pilley. A while until we move in but very impressed with the service so far. Huge thanks to James for making us feel so welcome and passing on all of the information needed. James was very professional, gave us lots of time and we didn’t feel rushed at all. James also managed to slot us in at short notice so we could see him ASAP Also really appreciated getting an email from Sam straightaway congratulating me on the purchase. Look forward to the next steps and will keep updated.
5/5
TrustpilotMelton, Wakefield
Have had an absolutely excellent experience with Avant and couldn’t be happier. The process of choosing our home, plot and extras was really simple and fun thanks to amazing sales advisors. We had loads of issues selling our existing property and our coordinator went completely above and beyond to make sure things went ahead as they should. If it wasn’t for her I think we would have missed our move in date!There have of course been some snags as expected but nothing major & site managers have been excellent in supporting. We have also had head of construction Darren out personally to help and he was fantastic. Overall can’t fault avant for anything.
4/5
TrustpilotRadford's Meadow, Micklefield
Following a rather frustrating process at times, the current outcome has been very positive.I have been looking to secure a plot at the development in Micklefield; Radford's Meadow.As previously mentioned, this was initially frustrating with slightly conflicting info being provided. Following an on site meeting with Owen however, our questions were answered, he went above and beyond our expectations and we left with a reserved plot and a smile on our face.I look forward to the house being completed to a high standard and leaving another good review!
5/5
TrustpilotWaterside Quarter - Chesterfield
Outstanding experience from start to finish with the team at Avant, buying my first home at the Waterside Quarter in Chesterfield.Buying off-plan could have been seen as a gamble, but sales advisor Jack Staples was so knowledgeable and organised in his approach that it left no stone unturned.Once the plot was reserved, Tara Hutton kept me updated weekly with the progress of the home; supplying pictures and current build stage.The home itself is superb and more than I bargained for when I reserved the property. The build quality is excellent and the lightness and space within the house is beyond my expectations.Once I had moved in, the site team have been incredibly accommodating with any snags or minor adjustments that need to be made. I feel looked after by the site managers Mark and Mike, along with their deputy Scott and all of the workmen on site.Rosie from customer services has been in regular contact to check issues have been resolved and has been proactive at raising job sheets so these minor issues can be rectified as efficiently as possible.I cannot credit the entire team enough. Their work has been superb and I would recommend anybody to buy their first home from Avant. The whole process has been smooth, as stress-free as possible and has been a pleasure to deal with them all. Exceptional from start to now.
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Doncaster has the most, with 1,795 reviews rated 3.7 out of 5, followed by Sheffield with 12.
The six Avant Homes Yorkshire offices, by town:
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