Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 4/5
TrustpilotAvant Homes - Excellent pre sale service
I very nearly bought an Avant home at Purbeck Village in Warwick. It did not finalize in the end through no fault of Avant just circumstances.Through the process i have to say they were very helpful and friendly , id find it hard to fault their efforts to accommodate what i wanted. They let themselves down a little with a mega delayed part refund of my reservation fee but got there in the end.Special shout out for Rachael Mark-Leonardt at Avant who "held my hand" all the way through. If you can find Rachel you are in good hands.
Carlos · 25 October 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotBarley Gate Quarter Estate, state of roads and paths
Barley Gate Quarter EstateNo problems with house build but very disappointed with finishing off of estate roads and paths.Have lived in house for 2 years with road surface and some paths not finished,which has left an very uneven surface with some manhole covers 2” below the surface. Avant said they would complete roadway and paths when the houses in the middle of the estate were complete, that happened 3 months ago.
Anthony · 20 October 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotExchange contracts and cannot complete
I feel I have to let everyone know of the experience I have had with Avant homes Wilber chase ruddington We reserved our property in March this year and have excuse after excuse why the house was on the back burner There were waiting for bricks then went onto building another property from the footing level with the same bricks , the same happened with the joists the scaffolding When we finally find the house is finished and as we had exchanged contracts expected to complete at the end of this month Nooooooo We find out that the planning conditions had not been met and has only just gone back to planning for amendments Still no completion we are left in the situation, we cannot pull out as the contracts are exchanged, but we cannot complete It’s a nightmare Does anybody else have the same service from Avant
Victoria · 18 October 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotAvoid
Avoid! Avoid! Avoid!.. I have owned my new avant property for almost 3 years now and its the worst decision of my life! Horrible after sales team that will refuse to do any snagging after the house has been handed over and they have got their money! They pride themselves on the "fine touches" as the sales team put it but they are the worst builders I have came across and I'm in the building industry myself!
Kay · 15 October 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotAvant are a terrible company
Avant are a terrible company. Promise you the world then after the money has been handed over not interested. Fitting damaged items and then not fixing them. Not acknowledging any serious issues. Rude and condescending after sales service at managerial level. If i could give no stars i would. Should be investigated by trading standards for all the pledges they make but do not fulfil.
Jennifer · 11 October 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotWorst Customer Service I’ve Ever Experienced
Notice many 5* reviews are those who have just moved in and/or not had any problems. Agree wholeheartedly with other negative reviews about aftersales and customer service. They lie, ignore you, and fail to treat you as a human being. Condescending, arrogant, and never any hint of an apology for their wrongdoings. Complaints process is non existent, Consumer Code for Homebuilders agreed. They’re fine until you have a problem, so if you do buy from them, bare that in mind.
Customer · 9 October 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotNon existent customer service
Rang on two consecutive days for information about Carlton-in-Lindrick development, was told someone would get back to me - still waiting!! Extremely poor customer service, I am a prospective purchaser and as such, getting in touch with me should be a priority. I suspect, reading other reviews, this is how this developer treats people. Needless to say, I will take my money elsewhere. I would advise others to do the same.
Jan · 9 October 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotTerrible after sales
The after sales service is non existent, I sometimes wonder if Avant is still trading and need to look over my fence now and again to see if they are still there. 2 years later we are still chasing snagging. They don’t reply, then when they do they don’t turn up to appointments. I do not know anyone on our development that hasn’t had issues and I’m just thankful mine ain’t as bad as some of them. All they need to do is reply and fix the issues that are there and all will be good - shambolic.
Jon · 2 October 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotExcited to be in my new home
I moved into my new Avant home yesterday at Berry Hill on the new phase. The experience has been brilliant and I’m really pleased with my new home. I used Evolve as my financial advisors and Fidler and Pepper to act as my solicitors. The sales team have been brilliant partially Tara the New Homes Coordinator. The whole experience has been exciting and stress free. Neil and Simon from the site team have been really helpful and have done a great job with the house. I can’t wait for more people to move in on the development. Thank you to the sales and site teams
Jack · 1 October 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotA good example of bad customer service
I reserved a property in December 2020 with Avant in the Greenhall Village development. Avant continually affirmed that the date of entry for my plot would be April 2021. I had paperwork that advised June-Sept for anticipated dates, however two sales reps advised that these houses were being pushed through for April 2021. I have had numerous issues with options that I had selected for my property. One specific example would be a washer/drier that was ordered at point of reserving the property, upon getting handed my documents confirming options, I noticed that there was an error and a washing machine had been selected instead and requested the document be amended to be told it would be fine and a washer/drier would be in the property. Only to have an argument with a different member of staff the following week and for the washing machine to appear on the missives. Avant also decided that they were no longer fitting the integrated microwaves that had been agreed upon. Generally communication has been poor and I get the impression from staff they feel as though they are doing the client a favour by selling to them. At present the house I reserved still is not built, with no real completion date in sight.As a company they appear to have no thought or regard for the impact their poor organisation has on the clients, an experience that should have been exciting has been filled with nothing but dread. I would tread carefully if considering buying from Avant..
Fraser · 26 September 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotAvant homes selling homes for holiday lets
Avant homes are selling properties to landlords for holiday lets, despite restrictive covenants in deeds to prevent this. Nuisance & lack of amenity for residents
Chrissie · 25 September 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 2/5
TrustpilotVery disappointed customers
We moved into our Avant house in February 2021. The process before then was very frustrating and stressful between them and the estate agents. There was constant confusion, we had to chase regularly and the whole thing was extremely shambolic and stressful. My wife was close to tears on several occasions over the lack of communication and mixed messages we had between Avant and the estate agents, it was horrendous. We did try to be patient as we understood they had staff at working from home due to covid, but still, I think like a lot of companies this was used as an excuse to give poor service. One thing that particularly annoyed me was the £500 charge they take in advance of the sale for a 'clean and tidy' fee if you do part exchange. This is a complete scam as they tried to deduct half the money from me based on the fact they found wall plugs in the walls (lol) and 'some dust'...they did not inspect the house until a month after key exchange, so it would be a physical impossible not to have dust form in that time in an empty house! Luckily I suspected they would try this so I had taken photo evidence of how we left the house, but I had to call up and argue this point. I thought this was a disgusting way to treat a customer. Be careful of this if you do part exchange.The house itself is generally very good, but my main reason for writing this review is the appalling after service. Since February we have had many visits to correct snags, which is fine and we expected with a new build. When you scratch the surface of these houses you see that a lot of corners are cut, and many of the finishing is poor. The old adage that they are 'thrown up' appears to be true, and a lot of our neighbours on the estate have had similar issues. To date we have had issues with:1. bi-fold doors not opening properly and x3 of the glass units scratched inside. Also laminated glass units fitted the wrong way around, so not even legal in terms of building regs. 2. french doors not opening properly.3. same issue with the front door!4. various vanity units marked that needed replacing5. One window is fitted completely out of square and is a disgrace.6. Some radiators not screwed properly into the walls - I raised this as an urgent safety issue as we have a toddler and it took months to get resolved.7. The flooring laid in the open plan area is poorly laid and has lumps underneath. Reported 6 months ago, 3 visits after and still not resolved. Turns out the screed has blown underneath, that was established two weeks ago and I've had no reply since on the action to be taken..8. Plasterwork is poor throughout the house, corners showing the angle bead underneath and one reveal runs about 20mm out and is so bad it's laughable.What is annoying is Avant sub-contract the works to various local companies, and make no mistake you are at the bottom of the pecking order with these companies. Expect to wait weeks and months for appointments, the two year guarantee almost feels like a consolation prize. We have had to take numerous days off work and many of the visits people have turned up not knowing what they are there for or unequipped to deal with the problem.I had failed visits from both Ramage Windows and Inside Contracts almost two weeks ago, and since then neither has had the decency to rebook an appointment. Ramage Windows took four months to get an engineer out to change some glass and bi-fold gasket, and when they turned up on the day they had no glass and thought they were there to do something else! Since then they have lied to Avant saying they've tried to call me and my email is bouncing back. Unbelievable... Avant simply sit in the middle and send chase up emails (providing you chase them, otherwise nothing happens). I am now at the point of raising a formal complaint although I am sure it won't achieve anything. Our previous house was a new build with Bellway and we received a much better standard of customer care from them. I am disappointed I have to resort to leaving a negative review but this is my genuine experience with Avant. It has completely put me off new builds and it will be the last one our family buys.
Andy · 21 September 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotAvant Home - Shocking Brickwork
We moved into Avant Home March 2013, With Pre-handover inspection by NHBC 28 Feb 2013, Avant Homes on inspection report. Early this year we noticed gaps between brickwork and mortar in many places around the ground floor. Like looking at a second hand car, we looked further and found many places between bricks where there was simply no mortar, looking vertically and horizontally. Mortar was crumbling away on top of patio door, and even crumbling on brickwork by front door. Gaps between bricks uneven, 3-4 mm one side, with 13-15 mm the other. We emailed Avant customer support to let them know, initially Lauren Young of Customer services, then Stuart Rowland, Central are MD with no acknowledgement at all. We realise that they are not obliged to correct faults after 8 years, but as they are building less than 2 miles away. Latest: NHBC have rejected claim, on the grounds that house is watertight, with no structural defects. No one from NHBC visited to survey property. This is despite builder quote for over 10K saying house needs repointing throughout due to shoddy workmanship. NHBC rejection sent to their complaints dept. I struggle to believe that there is no come back on builder, leaving house owner with 10K bill due to them being at fault. Any acknowledgement from Avant Homes would be helpful, but no response shows utter contempt for customers from a company that promises lots, but delivers extremely little. Certainly not recommended. I challenge Avant Homes to have the respect for customers we deserve and respond to this review, or contact me directly.
Phil18 · 17 September 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotEmily was very efficient
Emily was very efficient, friendly, patient and extremely helpful.She made the process very simple and no stress Highly recommend !!!
Janine · 11 September 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotGreenhill Village
Greenhill Village, High Blantyre.. just moved in 12 months ago and so many issues. Dishwasher faulty and constantly leaking from the start despite 2 visits now. Freezer completely broken.. seal is goosed. 80% of door handles don't work properly .. nothing has been rectified despite se really complaints to management. Extremely unhappy with avant homes. For the price terrible quality and awful customer service. By far the worst new build house I've ever experienced. Avant are shocking
Dale · 10 September 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotExcellent purchase experience
Excellent purchase experience, Shomala!I just bought a new build property from Avant Homes - Purbeck Village, and the Sale Manager (Shomala) clearly explained all details and provided all information which I concerned and required. Moreover, she also coordinated with her colleagues to help me to complete the necessary purchasing process which definitely out of her duties! Overall I have a very good experience in buying a property from Avant Homes, and especially thanks for Shomala’s patience and help!
Simon · 10 September 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotNon existent Customer Service!
I have been interested in a new build property at The Causey Heights development. I have contacted Avant by Facebook messenger, email and telephone and no one has come back to me! Disgraceful customer service!
Alison · 9 September 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotThey Just ignore you completely
They Just ignore you completely! After a year in our home, we still have outstanding snags. Major snags, structural snags! I emailed the group operating officer Scott Varley, who I can only assume has had the same incompetency training as more junior members of the Avant team! I warn you, at your peril, buy an avant home! You will regret it!
PrivateUser · 8 September 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotDisgraceful
DisgracefulIt’s a shame you can’t give no stars.We have been chasing repair works on our back door for months.We get no response.We receive one email for every 3 or 4 that we send and nothing gets sortedAvant have acknowledged they’re at fault but have no care or consideration for the security of our house (which is disgraceful given the 2 children that we have under 6).We have had an emergency lock smith out in the early hours of the morning but this is only a temporary fix.Avant lose interest the minute you sign the contract.Would never recommend anyone to buy from Avant.
Ricky · 7 September 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotSeems Avant can't even be bothered…
Seems Avant can't even be bothered replying to the negative reviews anymore ? Just about sums them up !!!
Miss · 6 September 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOID. Houses look great, however when ti comes to service.. they are utterly useless. I have dealt with so many of their senior managers and not one of them are any use. Paul Malon was the first, he then left and moved to Barrett homes and dint tell anyone. When he left, i then had to go through the whole process again of showing them the issues i had.. and then they said the issues were no there, when actually Paul had seen it first hand, and i have over 50 images of the flooding. I have then dealt with Andrew Gawthorp (HEAD OF SCOTLAND!!) who can't even be bothered to read an email, and just fobs you off. Pathetic.
Peter · 6 September 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotIf anyone is thinking of buying an…
If anyone is thinking of buying an Avant Home, please think again. They promise 5 star customer service in which my experience is definitely not the case. 2 years down the line and still trying. To get things resolved. Instead of being my forever home, it has been a nightmare. Never put your trust in Avant Homes.
Jennifer · 5 September 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotThoroughly impressed with Avant
Thoroughly impressed with Avant. Standard of finish on our house is brilliant. Julie and Patricia in the office were different class. Always in touch and couldn’t do enough to help. Made a stressful time that much easier.
Mike · 5 September 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotThinking of buying an Avant home… Don’t!!!
Thinking of buying an Avant home? DONT!I’ve lived in my house over a year now, I still have day one snags!! It’s a misery nobody should have to live with! Let alone pay for the ‘privilege’ I email Avant most weeks, and most weeks don’t get a response, but when I do, it’s empty, and no action actually happens.
PrivateUser · 30 August 2021 · Avant Homes Yorkshire Doncaster
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
