Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotExcellent sales and customer care
As first time buyers, the experience was daunting at first. Our sales advisor, Rebecca, couldn't have been more helpful, & enthusiastic about our journey. We had a lot of queries, questions and concerns throughout the process and always felt we were being looked after personally by the team. We had regular contact with Rebecca from reservation to moving in and beyond, which helped settle any questions or issues we had quickly. Since moving in, Sean, the site manager and his team have worked hard to ensure our satisfaction by responding to snagging lists and enquiries about the house promptly and with a friendly manner. Despite some snagging issues, the customer care has been excellent and I would definitely recommend buying with Avant to anyone. We are so happy with our beautiful house.
Julie · 15 April 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotExcellent customer experience from…
Excellent customer experience from visiting, viewing, reservation of property, progress review of build, even had pictures of the build taken for us. Efficient staff, nothing too much for them to sort. This continued into after sales experience too. Immediate attention and fixing of the expected snags even during the pandemic. Would highly recommend the whole team. From sales team to site manager approach. Really grate full to Rob and Jo from sales, Dean and Dave from the site and Andy for after sales as well, you have all been efficient, effective, friendly. Thank you! We highly recommend Avant homes.
Alice · 13 April 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotCant get a move in date out of Avant…
Cant get a move in date out of Avant homes....reserved in January 21 and told April a few times only to be told mid to end May today. Still no actual date given....scaffolding’s down from the plot...it’s 209 at Greenhall village. This is ontop of being told the sales price was x then they increased it by £5k. Obviously told them I would pull out the deal unless they dropped it to the original quoted price. In all not happy and feel they are being chancers here.Went through the 4 stage complaint procedure on their website...ignored by stage 1, 3 and 4...the person that responded at stage 2 blamed something that happened a month before I reserved the house.Utter chancers!
Kevin · 12 April 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotJames and all staff
James and all staff we have spoken to regarding Furlong Park. From our first viewing of the show house, throughout our process so far we have been impressed by not only the courtesy, helpfulness and attention to getting things right from everyone but also the extreme tidiness of a working building site. My husband has worked in construction over many years and it takes a lot to impress him, many thanks to all at Avant homes.
Mrs · 9 April 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotWorse customer service I have ever dealt with
Avant quite frankly don't deserve 1 star.Drove 50 minutes for a viewing of a show home appointment for no one to be there. Waited an hour as Avant agreed to get someone out but no one arrived in that time frame. I returned to view again at a later date I was told which plots were available. Then told the plots were no longer available for around 2 years. 1st complaint raised. Any how managed to reserve the Lorton style house, again very poor communication from Avant, the appointments were rushed and a lack of information provided at the appointments. Unanswered emails. Patronising sales rep. 2nd complaint raised.The house sale was £210,995. The house next door also a Lorton, exact same house and same amount of land had been reduced to £209,995. Thought very little. It was then reduced again to £204,995. I asked if my house could be matched. I was told no. I asked for flooring. I was told no. I asked if I could purchase next door instead. So Avant increased the price of next door again because of the complaint I'd raised. I wanted to pull out of the sale due to the difficulties I had dealt with and the lack of understanding they had for the situation, they didn't offer a conversation as to why I was pulling from the sale? Didn't offer a meeting just rang to discuss my refund for the reservation of the plot. Plot reservation is £500 and can be fully refunded but they were only willing to give 50% back as I was the one cancelling the contract. I have recieved no documentation detailing only 50% will be reimbursed so had to fight for my full refund. Curiosity got the better of me and I went on to Avants webpage the same day I requested to pull from the sale and they again reduced next door back down to £204,995 and offered to pay legal fees. Avant wasn't loyal towards the customer they already had. Avant were obstructive in allowing myself to get the best deal with them and would rather loose a sale of £210,995 than provide a bit of carpets to keep me happy.I understand they are a business and they need to make their money. But they can't do it without customers. Words fail me. I would strongly advise revisiting a customer service skills workshop to prevent further home buyers being exposed to this.
Kim · 9 April 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotLouise at Cotchett Park
Our viewing with Louise at Cotchett Park couldn’t have been better. She welcomed us like friends and anticipated exactly what we were looking for. Going above and beyond other appointments we have had with other companies with the information she provided and was able to answer all of our questions. We felt in safe hands.
Adele · 8 April 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotJames @ Waverley site
James was very helpful and contacted me straight away when I was interested in a house at the Waverley site. He managed to get me in next day and show me around the show home and was there to answer any questions I had.
Joseph · 5 April 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotHAWTHORNDEN (Rosewell) site
HAWTHORNDEN (Rosewell) site Just moved into our new home and I’m absolutely in love with it Can’t thank Pam enough in the sales office in helping me with my choices everything looks amazing - she was always so helpful on my many visits (there was quite a few-lol) to the showroom and took time to go over the options House was so clean when we moved in everything was ready just to put our things away Can’t wait till the nicer weather here and the bifold doors are open and chilling in the garden
Pam · 5 April 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotHorrific customer service
Horrific customer service. Nobody bothered to reply to our early enquiries regarding a viewing. Once they did pick up the phone, they stayed mute on the other end of the line. Engaged with the chat function of their website only to have the conversation cut short after complaining. What on earth is going on here?Would’ve been a 0/5 if possible. Avoid at all costs.
Elliot · 4 April 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotPlot 33 Carnethy Heights
Plot 33 Carnethy HeightsLove the design of the house but the quality of the house on the day we moved in was absolutely shocking!First thing, as soon as the front door was opened the flooring was bumpy throughout the downstairs!! Avant were aware of this before we moved in! Numerous windows were scratched! The dishwasher was dented!The back garden is like a peat bog and after 4 weeks it’s no better!!! The front door doesn’t lock properly. The issue is this isn’t confined to just us as other people on the development have had exactly the same issues!Come on Avant, if there is a common issue/fault don’t keep doing it, get it rectified for the next house to be built!I feel you are using COVID as an excuse for quality to slip knowing you can’t get tradesmen in to sort things out!
Andrew · 3 April 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 4/5
TrustpilotWe just purchased our first new home by…
We just purchased our first new home by Avant homes Wakefield. We have had a wonderful experience with Avant homes. The staff at Avant homes have been supportive and patient and have always tried to answer our queries promptly. We highly recommend Avant homes to everybody looking to buy new build homes.
Vishal · 30 March 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotNew Avant Home
I've just moved into an Avant property on the Prince's Point development (Pontefract). The quality of the build is outstanding and the support from the sales team (Sam Eisen) and site team (Paul & Andy) has been incredible - both pre and post sale.I've purchased new build properties previously and no other experience has lived up to Avant Homes - I would 100% recommend to anyone!
Matt · 29 March 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotStill receiving diabolical customer…
Still receiving diabolical customer service from this company. Basically blaming their staff errors on me to get out of a payment I am owed . AVOID!!!!!I have a text message showing they handed the form into Kath when they reserved , it’s not my problem that it has since been misplaced . I will continue to leave reviews that I few are appropriate for such dreadful customer service
Mandy · 29 March 2021 · Avant Homes Yorkshire Doncaster
Agent replied · 10 June 2024
Good morning MandyThank you for your feedback.We are aware that you have been in discussions with our regional sales team regarding a refer a friend payment. Our records state that you have in fact received a payment for one recommendation that you made previous.Regarding the latest recommendation that say you made. Unfortunately nothing was declared by the purchaser at the time of their reservation to say that you had made another recommendation. The T&C's of the scheme do clearly state state that the purchaser must declare that they have been recommend at the point of reservation to allow a payment to be made.In this instance this did not happen, and unfortunately the scheme does not permit retrospective payments in this regard unless declared at the point of reservation.We are sorry that you are unhappy with this decision here, but are pleased that you did feel happy with your own experience with Avant Homes such that you felt you could recommend two friends to purchase with us.Kind RegardsAvant Homes
★★★★★ 4/5
Trustpilotit was fine
the entire house buying process went smoothly without any major problems. Our questions were always eagerly and comprehensively answered and we were kept informed about the progress of the house construction. After moving into a new house, there are things to improve, but we still wait 3 weeks for someone to fix it. Overall we are satisfied and we can recommend. Avant homes
Aleksandra · 29 March 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotStress Free Reservation
Recently reserved our plot on an Avant home at Sorby Village. A daunting process when you don't know where to start but the staff at the showhomes were really helpful specially James who initally showed us round and explained everything. This was then continued by Joe who helped us through the reservation process. They were both really friendly and helped us through each step hopefully the rest of the process will be this straightforward.
Jenny · 28 March 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotAvant Staff; Owen Williams and Louise Coleman
We have had issues with the solicitors and Avant homes have been great and have helped us out massively! They allowed us to use their printer to print and sign documents and kindly scanned them over to our solicitors as we are due to move in next week and without there generous help it could have been delayed! The Avant staff; Owen Williams and Louise Coleman were extremely helpful, friendly, reassuring and kind for helping us as first time buyers! Amazing customer service!
Amy · 27 March 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotI bought a home from the Market…
I bought a home from the Market Harborough branch and the team have been really helpful, Lucy especially.
Sam · 26 March 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotDO NOT BUY FROM THIS COMPANY!
DO NOT BUY FROM THIS COMPANY!! Absolute con artists and a complete shambles . Avoid at all costs
Mandy · 26 March 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotCustomer services.
Avant bosses.. Adele Booth at customer services needs a raise! An ongoing repair/ new build snagging issue that suppliers/plumbers/fitters/ all denied responsibility..Adele dug deep and resolved the issue. Kept me updated and followed up every step forward.So far so good..
Brigitte · 26 March 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotThe worst customer service I have ever…
The worst customer service I have ever experienced. Don’t return calls, emails , reply to complaints it’s dreadful. Don’t even bother with the refer a friend scheme as I’ve made over 20 calls and even more emails to get the payment owed to me and still don’t have it!!The development is Ten Locks Village Market Harborough, Plot 11. Funny how I get a quick reply when I leave a review! Shouldn’t have to this to get a response
Mandy · 25 March 2021 · Avant Homes Yorkshire Doncaster
Agent replied · 10 June 2024
Good morning MandyThank you for your review. I am sorry to hear that you are having issues. Please can you confirm the name of your development and plot number and we will be sure to speak to the relevant Regional Head of Customer Service to try to resolve this matter.Kind RegardsAvant Homes
★★★★★ 5/5
TrustpilotHome buying experience with Avant
The staff at Avant; the salespeople, the co-ordinator and the builder, were all extremely helpful and very pleasant. The home buying experience was conducted smoothly, professionally and within timescales.
Trudy · 24 March 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotEarly stage of looking at a new house
Early stage of looking at a new house. Looked at a few developments. Avant properties and surrounding site landscaping look better than others. Looked at new development in Burnopfield. Team were really informative and helpful. No pressure and driven by customer needs. Product looks very good as is the customer service. Andrea and Rachel both really helpful. Thx
Bill · 22 March 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 4/5
TrustpilotSo far so good
So far my experience has been good. My house is beautiful, there are around 10 things on the snag list which will hopefully be dealt with soon. The area is lovely and I cannot fault Alison or Matt who have both been so helpful.
Maddy · 20 March 2021 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotHighly recommended!
Had nothing but a good experience with avant homes. We love our ex show home! Had many visits from avant to check everything is OK! Would highly recommend moving into an avant home!
CBear · 19 March 2021 · Avant Homes Yorkshire Doncaster
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
