Avant Homes Yorkshire estate agents in Doncaster, Sheffield, Keighley and 3 more

★★★★★ 5/5

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Fairway - Beautiful site, what a view

We visited fairway in Burnopfield development a few days ago, and wow! I had an appointment with Heather who honestly was first class from the moment my partner and I walked in. I actually recognised her from many years ago when we were going to buy on a different site, so Avant have clearly snapped up a solid sales person. She walked us round the show home, and demonstrated exactly how the process would go.We didn't reserve on the day but are hopefully going to in the coming weeks. We never felt pressured, pushed or that any question (and I had many) was silly. We can't wait to hopefully progress with an offer on this beautiful site.

MrsJ · 10 April 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Poverty spec and

Been in few months, snagging expected but house was not ready. Missing options, poorly finished and clearly flung upHouse was not inspected prior as over 100 issuesAvant Homes have cut back on specification and standards. As someone who comes from construction, this is all down to management at the top piling on for profit

Ang · 10 April 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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DONT EVER BUY FROM THESE COWBOYS

Run for the hills if you are thinking of buying from these. From the day we moved in 9yrs ago we have had one complaint after another. I had two sides if A4 paper of snagging. Yes they did fix some but the bigger issues they have not fixed. They got to the point where they have blocked all our numbers abs emails and then told NHBC that we had contacted them. (Which of course were lie). Then I was tons from Avant that they will wait for me to take them to court. Our front door lock broke within 2yrs, the chain snapped in the first year. Both of our toilet flushes do not work. One of them we have to use a bucket to fill it up to be able to flush (they said it was fine). The fan in the bathroom has never worked abs therefore caused black mould in there (I have a disabled 4yr old child who can not have a bath because of the state it’s in. The on-suite has a joke in it which is resulting in leaking through the floor abs the ceiling which is cracking and water marks and holes appearing. There is so much more but yet they won’t admit any liability. I will be looking into the environmental health to see what they say. Both my little boys DR and health visitor have said it’s a danger to him to go in that bathroom. And don’t get me started on the state of the kitchen. I would never ever buy from these again and friends have even been put off. Their customer service is appallingThey replied with asking for information and what a surprise they have ignored again. Been in touch with the MP. Totally disgusting

Karen · 10 April 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Awful aftercare. Stay away

Awful, awful aftercare from Avant homes. We purchased our house in April 21 but the aftercare has been nothing short of embarrassing and poor. We had the head of customer service visit in January and are still waiting for little 'little jobs'.When you chase up you just get ignored. Stay away.We are on Cotchett Village in Mickleover.

Chad · 10 April 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Awful customer service

Awful customer service - went to view a development today and the sales associate was incredibly rude and dismissive. Did not leave a good impression. Clearly did not want us there even though I had booked an appointment days before for Torneley Quarter. She was not at all helpful and was incredibly rushed. Would not purchase a house here, very poor service. Have not experienced someone be this rude for many years. Awful.

CC · 8 April 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Poor post-sales communication

We've lived in our Avant home on Barley Gate in the North East for 3 years now. Generally we like our house and the area. The last house on the estate has been finished for months now. BUT Avant's post-sale / post warranty communication is pretty appalling. Our whole neighbourhood is complaining about the roads not being finished and topped off. Avant won't commit to a timeline and are avoiding communicating with residents - just giving very poor, repeated stock answer to queries. Apparently remedial works need to be carried out and now there is a vague "sewer issue" they need to fix. Absolutely no sign of this being done and no communication about what it actually is and how long it'll take (despite repeated asks!). The roads are dangerous with broken speed bumps that have damaged cars and look plain horrible. Very disappointing. Also beware of Kingston Maintenance company (now known as Open Spaces - they changed the name to try and remove the stigma!) who Avant instructed as the company to maintain our public spaces. Very bad indeed. The worst being the Suds Pond at the estate entrance (sold to us all as a lovely nature area to welcome you to the estate). Now it's just a scrub land eyesore that no one is happy with. Awful. We've got in touch with our local councillor and MP to help, but are no further forward. If you're considering Avant beware that they're not very trustworthy. Don't believe everything you're promised or have even signed. Ho hum.Phil Littledyke Plot 167 (ps TYPICAL stock response!)

Diamondphil · 6 April 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Avant homes - horrendous customer services.

So… we reserved a plot in market harborough back in March 21 and was advised that completion would be within a 3 month window of October,November, December. All was well at this point. Our first encounter happened in August when they were practically forcing us to exchange even when their paperwork’s were not in order. Our solicitor felt as if they were trying to bully her into accepting the terms which were not in our interest. Eventually after holding our ground and insisting on guarantees on paper, we exchanged. At this point (1st week of August) we were advise that the roof would be on and will be water tight within 2-3 weeks. After hearing this we proceeded to exchange. Probably the worst decision Ive made. We’ve been trying to get updates ever since. Everything they have told us or appears to be rubbish. The roof eventually came on just before Christmas but still was not water tight. Ive had to extend my mortgage offer on 3 occasions. We were told that the property would be ready in January then February. Then March. At this point I thought surely it must be done so here I am contacting my solicitor advising that we should complete by end of March. Only to get a response from Avant that the house is not ready and will now be April. Lie after lie you just can’t get an honest answer from this company. It’s the worst customer experience I’ve ever had!!It would not surprise me if they extend till may or even June!! Let’s see what happens!!

Hitesh · 5 April 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Housing estate left unfinished with poor communication

Initially we had a good experience with our house purchase, but we are becoming increasingly frustrated with the unfinished site. As soon as the houses are all sold they seem to move onto the next site and abandon you completely. Our road is still unfinished. No communication from Avant about this. After multiple emails we are informed there are remedial works required, but Avant can't tell us what these are or if/when they might be sorted. The temporary road surface is not maintained well. Edit to say that since I posted this review at least the loose sharp fragments of broken speedbumps have been cleared away, not sure ifthis was done by Avant or residents sick of debris in the road. They seem to be ploughing on ahead with the building site immediately next to us with no concern for our site anymore. This has put a very negative tone onto our initially positive experience. I will not be recommending Avant to my friends or family.Update: Despite the reply from Avant below they only gave a copied and pasted standard response to my emails, completely ignoring my concerns. No actual information as usual. I replied again to highlight the questions I still have and I have been ignored for a week with no response.

Becky · 5 April 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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3 days after And the ‘repair’ has today failed!!!

And today, after 5 months wait and 4 weeks of remedial work the botched up job has failed! Water pouring through the ceiling, so we are now in a worse situation than before - should have bought Persimmon, at least you know you’re buying crap through them

Chris · 2 April 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Fraudulent change of utility supply on…

Fraudulent change of utility supply on a property they took in part exchange and sold to ourselves. Exchanged contracts on jan 22 to purchase a part exchanged property. Registered with British Gas for dual fuel supply contract and pricing set up smart meter give system etc. In mid feb received letter from BG to say sorry you are leaving us. Tried to stop erroneous switch to SP but refused as stated had contract. After hours phoning around and logging a case with energy ombudsman finally advised that Avant homes had set up a landlord account for our property on the 21st feb and switched supplier. Avant ceased to own property on the 21st Jan. Currently cannot get switched back to BG and Scottish power claim they cannot switch either as need consent from Avant. Contacted three individuals at Avant have not receiveda single call back or email reply.Lord knows what else they have tried to change/set up as well for our property. Complete incompetence and failure to even be able to speak to them. Hopefully this will review will actually prompt someone to actually look at this farce and sorted it out.@avant homes. You clearly haven’t read the above properly as this relates to a part exchanges property you bought then sold so not a development. An email was sent to your group md detailing the specifics - I expect a response this today

Erica · 1 April 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Awful company to deal with and…

Awful company to deal with and unfortunately seems to be getting worse. After three leaking roofs they have eventually agreed to repair felt - think my 5 year old nephew could have done a better job in 5 minutes rather than the 5 months they’ve taken. As mentioned previously they seem to employ sub contractors and sub-sub contractors, therefore no one taking responsibility

Chris · 30 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Can't fault them to be honest

Can't fault them to be honest. Love the house, great build quality, great customer service. After sales for snagging they are on it! They are not happy until you are happy. I was nervous about buying a new build but Avant and their staff have exceeded what I expected. I would recommend buying an avant new build. Great team at Tornley Quarter

Emma · 29 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Woodyard Park Nottingham

I am very pleased with the quality of my new home from Avant - Woodyard Park development. Carla was very friendly and informative throughout the process from reservation to completion and the site team were also great. When I moved in to my new home there were a few snagging issues but they were sorted quickly and they also changed my turf without hassle which was damaged due to being water logged. Overall, I am very pleased with my new home and can highly recommend Avant Homes.

Yousar · 26 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Don't buy it new, let someone else fix avants failings.

The house isn't that bad but they use sub contractors for everything. This wouldn't be an issue if avant customer service team were half decent people but they are not. I purchased a house from them in 2019, I'm now out of the 2 year warranty period but still have issues they refuse to deal with. All issues have been reported to avant within the 2 year period but they have failed to attend appointments they booked on multiple occasions. When they finally turned up to inspect defective glass from ford windows (I've lost count of how many times the glass in my bi fold doors has been replaced, it's over 5 and the most recent is the worst one yet) avant technician said there was a clear defect in the glass then after hearing nothing from avant I chased the issue up and spoke to Courtney, she was the one who tasked the technician to inspect the glass. She then told me that avant technicians were not qualified to say if the glass was defective or not. It took over 5 months for their technician to come and then they tell me his opinion is worthless.The road into the estate still has sharp exposed grates which I reported in December 2021 when it damaged our tyre at a cost of £210 (many people on babington quarter have suffered up to £1000 of vehicle damage) customer services said they would "raise it with the site team" but the sharp grate is still there. Avant are useless, whatever you do don't buy a new house from them.3 years down the line when the unfortunate person that got it new has rectified the issues avant left them with has sorted everything out it will be a nice house

John · 26 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Avoid Avant

I have contacted the support email that Avant send out to contact them over however only received the same copy and paste reply that numerous other residents on the estate have received about apparent issues on the estate regarding sewers. The estate was finished some time ago with everyone now moved in and as soon as that has happened avant have upped sticks to the new estate they’re building next door. The roads are in atrocious condition with severe pot holes, damaged speed bumps and bolts used for securing the speed bumps sticking out of the ground. They say that the roads haven’t been done because of an issue with the sewers yet can’t go into any further detail about this and no sign of them getting sorted any time soon despite them flying through the houses in the Vanburgh Gate estate next door. The roads are now at a point where they are dangerous especially the speed bump at the top of my street in Barley Gate. The roads have caused damage to my car which was mentioned on the email but this was ignored in the copied and pasted reply they sent back. As soon as people have moved in the customer service vanishes and has left a sour taste in many residents mouths. First and last time I will buy an Avant home.

Jack · 25 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Very poor customer service and communication, sites left incomplete

Before completing this review, I emailed the support email address (which Avant have quoted in response to many reviews below mine) regarding Barley Gate on 14th March (10 days ago) and have received no response.A copy of the email I sent is outlined at the bottom of this review.The issues with this company are as follows:- Once the houses on a site are complete, support is nowhere to be seen- We were told that the road and paths could be finished but there has been no indication at to when this will happen. We were told this would happen over a year ago.- Avant are currently making swift progress on their new site (Vanburgh Gate) which is adjacent to ours and there is no sign of work being done to finish ours. Residents have even moved into their homes on that estate!- The maintenance of the road is non-existent, paths aren't safe to walk on, speed bumps are damaged and pot holes aren't fixed. Our end of the estate has not seen a road sweeper since we moved in.- Avant have attached advertising boards to the fence/nearby area on Barley Gate to promote their new houses on Vanburgh Gate. This is a bit of an insult as they haven't finished the job!My main concern is that once Avant have sold their plots on an estate, they have made their money and want to move on. We were impressed with their sales pitch about high quality homes and customer service initially but now this is not the case.This is the email I sent to Avant on 14th March:Good morning,I expect that a number of residents may have been in touch regarding the unfinished roads on this estate. I have been at my property for 18 months and am disappointed to see that the road surfacing is still incomplete despite the building work being completed a long time ago. There are residents that have been living here a lot longer and I'm sure they are frustrated too.I distinctly remember being told by the site manager that January 2021 was the target date for this work. My wife contacted the local support team and the response was along the lines of: there is no target date for completion because there needs to be work done on the drains. My wife then asked when the drainage work would be fixed and the response was that there was no confirmed date.This is particularly disappointing, considering that there is a very busy Avant building site (Vanburgh Gate) with a lot of productivity and houses going up quickly right next to our estate. A big sign has also appeared on the fence outside our house advertising the properties on that estate. I hope you can understand how this is frustrating for residents on the Barley Gate estate.I am hoping that you can offer some answers to the following questions:When will the remedial work be completed on the Barley Gate estate?When will the road surfacing be completed on the Barley Gate estate?When will the paths be completed? I don't feel they are particularly safe for childrenCan you explain why building work on Vanburgh Gate is being prioritised when Barley Gate is incomplete?Why does the road surface cleaner miss out the road leading to Lamorbey Walk when it goes round the estate?Kind regards,

Tom · 24 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Disappointing

Misled during the sale, some really poor workmanship mainly with subcontractors, 8 months on still more budget jobs and very poor after sales. Would personally avoid buying from this company.

Bryn · 22 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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POTENTIAL HOMEBUYERS:: APPROACH WITH CAUTION!

On buying my first home, I was cautious and AVANT had glowing reviews and a very attractive incentive package. Therefore I proceeded and was initially met with a massive headache as this particular spec of houses was undervalued causing issues with my mortgage. This got resolved rather quickly and everything proceeded like a dream to the point of getting the keys and identifying the first few snags. It quickly became apparent the site manager was paying lip service to customer complaints and had to be constantly contacted in relation to taking any action on his promises. Some of the easier snags to repair were done after repetitive request. However 12 months on, after been passed on to the customer liaison officer and reassured she would take my frustrations seriously and do everything she can to resolve the issues. 12months on from moving in to the property I am far from reassured. I am irritated and disappointed in the sheer lack of customer care Avant offer. It is quite evident once the house is purchased they are no longer interested in customer satisfaction. I am a shift worker who has been extremely flexible in providing my availability to contractors for them to arrive late or not at all. There has been occasions where simple repairs such as a bathroom tile have been carried out a number of times, non to a satisfactory level and most making a worse job of it than the original issue. I have been told it will look “fine when we seal OVER it”. I used the largest sums of my incentive package to have turf and fencing at the rear of the property. Only for the grass to be dead in places on handover and yet again Avant refuse to accept any form of responsibility and in response to complaint was told “the lawn had potential to be improved with maintenance”. I have never purchased a product which on arrival already requires maintenance to improve it. Fast forward 12 months of repetitive complaint and the garden is now an unusable mud pit! A Fencing contractor arrived after 12 months, to knock on the door and attempt to leave immediately before I could even answer the door. I have had excuse after excuse from Avant and their sourced contractors. Another upgrade was a ‘Solid Minerva’ worktop at the cost of £2964, which has required two qualified surgeons to attend who can not repair the scratches which were identified yet again on the property handover. The solution provided is to have the worktop sanded down, again weakening the overpriced product further and cannot guarantee it will not scratch. Therefore deemed not fit for purpose as a kitchen work surface. Completely mis-sold the product in the beginning! I have been extremely patient to this point but I am now beyond agitated by the lack of professionalism displayed by employees of Avant homes. This is just a small fraction of the issues I have had since moving into my new home. If you are looking to purchase a new build, I would carefully consider and conduct research on who you choose! AVOID AVANT!

Shannon · 21 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 3/5

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Absolute terrible service

Absolute terrible service. Bought house April 2021. Didn't get certificates for property. After a lot of faffing got copies. Garden becomes water logged as solid clay soil with building materials and rocks/stones. To be fair as house was built prior to take over not had too many problems barring hob never connected, drawer fronts of some kitchen units keep falling off and terrible drafts through outside doors, bifold door hinge screws sheering off . Luckily as I am an electrical contractor and have tools I have mostly fixed myself. Some neighbours have had much worse experiences as bought after takeover.

John · 19 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Appauling..

Appauling..(Chacefield View Plot 505)I contacted them in 2020 about a door fault. There were between 3 and 5 visits to recifiy the issue. The same fault still rermains. They are refusing to fix the issue as 2 years has passed since the property was sold even though ist still the same issue. Unhelpful, shonky cowboys. Don't buy from them. I have escalated to NHBC. From a neighbour"Hi AlistairI agree that NHBC is the way forward and I hope you get it sorted out. They were very helpful when we made a claim.Avant have never been interested in customer care and finding solutions and it has been worse since Jeff Fairburn of Persimmon bought them out. He has reduced the spec and choices available greatly in their new developments and every penny is a prisoner. The more claims against Avant which have to be settled by NHBC the better really as Avant will find it more difficult to be accepted under the scheme in future."here hereUPDATE: After posting the information requested by Avant at the start of my review, no one has made any contact with me. NHBC have contacted them as a form of mediation, but they still haven't responded!

Alistair · 18 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Terrible customer service

Terrible customer serviceThere groundwork’s contractor Esh has caused damage to my property and they will do nothing about it, called Avant twice now and no call back. The lady on reception seemed genuine but no one bothers to return phone calls.The groundwork contractor came to my property to inspect the damage, advised me to go ahead and get the damage repaired then they will pay the costs. After work completed the contractor asked me to prove it was them that caused the damage.I have the contractor on my cameras and everything.As soon as the show home opens there will be a nice big sign on my fence saying what I think of avant and this is opposite the show home in Ingleby Barwick 😁

Andrew · 18 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Soon as the houses are sold they up and…

Soon as the houses are sold they up and out without finishing paths/roads and unfinished touches like gravel around drives ect. my car has had to be repaired due to how horrific the roads on our estate not the mention the plastic speed bumps they added to top things off!

Loren · 17 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Roads unfinished

Although the sales and small snagging experience was generally positive, the roads on my estate (barley gate) are unfinished still after years. Multiple owners have complained to Avant ref this yet still no timescale

Andrew · 16 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Do not buy or trust these these…

Do not buy or trust these these cowboys. The sales team mis-sell from day one and provide incorrect information throughout the process. When you move in you are rushed in. The doors are damaged/wont open, the premium grass (that cost extra) is not fit for purpose and is laid on clay so is already dying. Was told when we first moved we had 2 years to raise issues and they would look to fix. 8 weeks in we are getting told that they wont fix the issues raise. Finish is poor and already needs decorating, cracks right across the roof...i could honestly go on. This is my first home and it's turning into a nightmare.**Edit**Thank you Avant for your response. I’ve raised these issues but you have an answer for everything and when you do fix the issues it’s a botch job. Just a joke. It’s going to cost me a great deal to fix the issues including redoing the full back garden. We are on the Huddersfield development and we are not the only one with issues. Just spoken to a couple looking to buy on the development and told them not to bother, showed them mine and they were stunned to see the poor quality.

Christopher · 15 March 2022 · Avant Homes Yorkshire Doncaster