Avant Homes Yorkshire estate agents in Doncaster, Sheffield, Keighley and 3 more

★★★★★ 1/5

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Roads unfinished

Although the sales and small snagging experience was generally positive, the roads on my estate (barley gate) are unfinished still after years. Multiple owners have complained to Avant ref this yet still no timescale

Andrew · 16 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Do not buy or trust these these…

Do not buy or trust these these cowboys. The sales team mis-sell from day one and provide incorrect information throughout the process. When you move in you are rushed in. The doors are damaged/wont open, the premium grass (that cost extra) is not fit for purpose and is laid on clay so is already dying. Was told when we first moved we had 2 years to raise issues and they would look to fix. 8 weeks in we are getting told that they wont fix the issues raise. Finish is poor and already needs decorating, cracks right across the roof...i could honestly go on. This is my first home and it's turning into a nightmare.**Edit**Thank you Avant for your response. I’ve raised these issues but you have an answer for everything and when you do fix the issues it’s a botch job. Just a joke. It’s going to cost me a great deal to fix the issues including redoing the full back garden. We are on the Huddersfield development and we are not the only one with issues. Just spoken to a couple looking to buy on the development and told them not to bother, showed them mine and they were stunned to see the poor quality.

Christopher · 15 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Worst customer service you could…

Worst customer service you could possibly imagine. They will do the bare minimum and as soon as the 2 year period is up they won’t even entertain you. I have rising damp which comes under structural and they wouldn’t even send someone out to look, I’m now having to go through NHBC. Iv had aggressive behaviour from the site manager at Peerfields in County Durham, stairing me out in the street and I have CCTV of him looking through my windows which I’d post if I could. These people have no conscience and apparently no consequences for their actions. They advertise as upper market builder but that stops at the equipment they use, the installation is shocking and the treatment you’ll get is worse. Iv been in my house 3+ years now and still have no tarmac on the roads of paths, 2 leaking bathrooms and rising damp. With no end in site. STAY AWAY

Andrew · 15 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Failing Retaining Wall

After leaving a review for Avant Homes they very kindly responded with a response which was not personal to me. Asking for my details in order for them to look further into the problem. If you look at your files you will see plenty correspondence going back and forward with Avant consistently refusing to accept any responsibility. This company cannot even respond with a well mannered response they are rude and have no people skills.

Elaine · 15 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Worse than persimmon

Worse than persimmon! They sell you the dream, they treat you like royalty, up until that final survey is submitted! After that they could not care less about you. Customer service is none existent, you get the same blunt response each time. We endured years of building works opposite us, disruption , noise and mess. No consideration to owners around them whilst working, blocking drives, blocking roads, leaving mess, disruptive behaviour and most of all constant foul language. The standard of the house is great, but botch job repairs if your are lucky to get them out to do them. Still have a cracked tile but because they have no record of it been reported they won’t repair. Would never buy an Avant home again. And would never recommend to a friend or family member. AVOID, there is way better out there.

Ash · 15 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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STAY AWAY FROM THIS COMPANY

STAY AWAY FROM THIS COMPANY ! They left us high and wet !!! £8000 to replace bi folding doors that lasted 2 years ! Heating system only lasted 2.5 year also! Windows need replacing after 3 years ! The house blows drafts everywhere, heat loss is massive ! The extension leaked pouring water through ceilings ! SORRY OUT OF GUARANTEE Lawns were laid over clay and rubble, which died ! With swamp affect ! We were left nearly 1year with mud and 6ft weeds growing ! All floors creaked badly when walking on them !Their answer was put up with it for 1 whole year before we are willing to try repair it ! 1 year after repaired, it all started creaking again !The house was built 2 blocks to low, so land ramps down to the house !Looks horrendous! Damp courses are questionable! Paths and flags are all laid dry, under base washes away and everything starts teetering and sinking ! On return from work,We had a house full of gas! (gas fitter turned up 3 days later,apologised stating “ Avant make us cut corners “!)Water and heat stop working ! Walls and ceiling are not plumb ! Joints all show through, sagging ! Banisters rattle ! Posts twisted & chipped ! Hollow floor tiles, that later cracked ! With a gas pipe exposed underneath 1 of them ! Air vents siliconed closed ECT ECT ECT We gave this company a list of major faults and they dragged their heels ! The minor snagging list was huge ! Possibly 230 on the list, which we rectified as they let us down so badly ! We bought into Avants dream, perfect show homes and gardens ! The company took our money (cash waiting)Then showed no real commitment to rectify problems. They made excuses for every single thing, no apologies,no compensation, no acceptance ! Avant have standard answers for most things, so be very aware. We were were ill with stress,yet they sent an ex painter and decorator (they called a boss) to make us feel stupid ! And we’re left to live in freezing breezing, leaking,creaking house ! I haven’t mentioned the financial stunt they pulled ! It has cost us 10’s of thousands because of this and their greed. Even when our family were put in danger !!!THIS COMPANY WAS COLD TO DOING ANY WRONG DOING ! BEWARE !

John · 15 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Take your money elsewhere.

Went to go view a house at avant and the customer service is awful. Went to two sites to view two different houses and the staff didn't have a clue. Asked about the 10 year guarantee, asked about part exchange and how to start the ball rolling. Met with blank stares. The staff clearly don't know their product and expect them to sell themselves. Took my business to two other new estates and was actually shocked at the stark difference between them. Shame, as the avant house we loved, but clearly they don't invest in staff training or customer service.We also walked around the estate after viewing, a current owner told us to beware of buying an avant house. Not a good representation of the company if people living in the houses, show you around theirs and all the issues they have with it.

Tommo · 14 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 2/5

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Customer service appalling

Customer service appalling, build quality shoddy. Garden waterlogged. Back door leaks. Windows draughty. Bifolds unreliable. Tiling poor. Bouncing floors. Shower vents not connected. These are just a few of our snags. Think carefully before you consider buying from Avant.

Jan · 14 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Live for wow! Wow at the lack of customer service!

If I could give no stars I would! Considering purchasing a house is the biggest purchase of your life to say it’s been disappointing is the biggest understatement I could make. Don’t get me wrong the sales and completion process was all fine at Highstonehall in Hamilton but once they had our money forget it! Over two years on and covid still being used as an excuse for incomplete snags/works. Customer service is non existent to the point our calls are now ignored unless we withhold our phone number and emails go unanswered. In just over two years we have had 5 floods/ water ingress issues, the most recent of which happened last week ruining our flooring and resulting in two holes being cut in the wall. Naturally I would of went through insurance but given this flood was a result of a faulty part (the same one had failed in our en-suite late last year and avant admitted these were no longer used as they are known to fail at around the two year mark). Naturally now this part has failed and caused damage in our downstairs they are refusing to acknowledge this fault and fob us off to insurance to fix it as we are just outwith our two years. However, they repaired works for our neighbours last year when the same thing happened and they were outwith their warranty. Obviously a result in change of management or lack of!! At the time of the flood we were told by Dawn at customer service that the site manager would be out and would get a report together of what needed replaced. This then never materialised. No plumber was sent and we were left to our own devisees to get a plumber out and all the time they knew we had a 3 month old baby in the house and no water! The next day we were told repeatedly that the manager of customer service would phone. A week on we are still waiting and have been ignored and hung up on. Dealing with Avant is a full time job in itself! Disgusted doesn’t even cover it!! Live for wow… certainly a good Tagline if you wish to hand over your hard earned cash and receive zero customer service and shoddy workmanship at best! I work in customer service and sales myself and if I behaved in this manner I wouldn’t have a job! Outrageous!

Ian · 14 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Avoid, Avoid, Avoid!!!

Having owned my Avant home for a few years now, I feel only now can I give my honest review of the house and services received from Avant.The house, is fine. Built to a good specification and fortunately the standard and quality of the workmanship is pretty good too (apart from the front door supplier they use - Solar Calibre).My issue comes, with any snags and any involvement with the customer services team and associated team leaders/managing directors. They don't follow any complaints procedures despite being publised on there website. It is a constant battle to resolve problems.I would certainly think twice about purchasing another Avant Home, due to the after sales service.

Craig · 14 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Escalation process waste of time

Purchased house over two years ago. I’ve had an ongoing dispute about my bushes throughout this period. Avant escalation process is a waste of time as you only get false promises. Shane as every other part of the process was great. The customer service wasn’t bad just at senior level its been awful

Buyer · 13 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Grateful for the useful advice by the sales advisor

We are first-time buyers and we have little knowledge about buying a new home. We would like to thank the sales advisor for helping us with our purchase of our new home. She is really helpful and nice. She explains everything clearly and patiently. We get very useful and professional advice on the house type, the options and extras etc. She keeps us updated about the progress of our lovely home. We will move in our new home soon and we get very excited.

Mr · 12 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Avant Homes-Jackton Green

First class service from Avant homes at Jackton Green. I haven’t bought a new build property before but I have felt fully supported throughout the process. Nothing is a bother for the Regional Sales Advisor whom I met and it is lovely to meet someone who genuinely cares for people. My family and I have received such a warm welcome to the development. She is certainly in the right job! I cannot wait to move into my new home and I would highly recommend Avant to anyone.

Nicola · 12 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Not even worthy of the 1 Star

Not even worthy of the 1 Star. We have had numerous issues with our Avant Home. Purchased a Cotham for over £500,000 and moved in December 2021. Since this time we’ve had email battles (as customer service refuse to pick up the phone and speak to their customers) every week. Water pressure issues, faults with pretty much all fittings breaking (cheap crap materials fitted) granite work top cracked, floor tiles cracked (all which we paid a considerable amount for as ‘extras’) refused to be repaired under warranty. The girl in customer service needs serious training on Avant Warranties and what’s covered. Service manager simply brushes customers off. Both could do with basic conversation training and how to actually speak to people, there are other words in the English dictionary other than ‘not covered under warranty’. Seriously would not EVER buy a home from Avant again. Bought this house as our ‘forever home’ we’ve already started looking for a new house. This one isn’t fit for the dog. Disgusting after care.*** I have responded to the below via the support email address provided, I will post any responses I receive going forward ******UPDATE- as suspected this was a generic email, I have also added another generic email received from ‘Customer Services’ stating as usual that we have damaged items that have been installed incorrectly and will not repair or replace. Disgusting. Email received from customer service- Good afternoon Carli, Apologies for the delay in coming back to you, I was awaiting a response from the granite company. We have passed on the photos that you provided and requested their opinion on the crack as they are the experts in this matter. Unfortunately they have come back to us and have advised that they are of the opinion that something has been dropped on the area causing the worktop to crack, and that this is impact damage. Regrettably with this being the feedback that we have received from them this is not something we would look to attend to as this is not covered under warranty. I understand that this is not the outcome that you were hoping for. If you would like to have your own report carried out by a granite expert, and if this shows that they believe this issue to be down to a fault, we would be happy to have a look at this, however at present we would not be able to assist with this issue. Kind regards, Customer Services Team​

Carli · 12 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

A lovely new home

As this was our first house we were a bit unsure of buying a new build property, but Avant and their solicitors made the process as easy as possible. Very responsive customer service from exchanging contracts last year, to getting in touch with the site managers now with any queries. Although the process for choosing extras could have been clearer as the spec changed during our build, but we are very happy with what we got in the end. Even if the kitchen choices were a bit bland for our tastes. A painless completion process, our solicitors were able to get all the paperwork through quickly on the day and we got to pick up the keys early in the day to start moving in. No major issues so far, a couple touch ups here and there, but no horror stories like what I've heard from other new builds.The builders are still on site and always willing to pop in and fix any small snags. We've now got a very nice house which is a million times better than anywhere we've lived before.

Josh · 11 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Efficient and Trustworthy.

From start to finish Avant were brilliant. Saw the showhome on Easter Sunday, and reserved it moments later, with the process being explained impeccably. Since the move in, any issue has been solved immediately, and the development is well looked after. Very happy in my Avant home.

Liam · 10 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Just a really nice house

Just a really nice house! All the appliances are great, we even got some extras we didn't pay for that they just did anyway (e.g. integration of the washing machine, outside tap) which was a bonus. The site is still being worked on so it's a bit noisy on weekdays but that was to be expected. And the silver lining of that is that any issues have been dealt with pretty quickly as there's usually someone on site to take a look at an extractor fan that's not working or a doorbell that's temperamental. We've had to chase a couple of things like the painter touch ups but having come from rental propertie this isn't much of a bother. The site manager is lovely and helpful.We chose to do our own flooring which was obviously a faff but I'm glad we did in the end as we had more choice and got more for our money that way.

Heather · 10 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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If you're considering buying one of…

If you're considering buying one of their homes, don't!Our home is in Chacefield View and like many other houses within the estate is beset with poor quality workmanship and materials. Don't be fooled by their marketing slogans. The quality of the product and of the customer service has to be ranked as some of the worst on the market. A premium housebuilder they are not.We have had issues with external door handles, leaky showers, drainage issues, driveway not completed properly, uneven paths and drylining problems. The barrel in the front door lock mechanism had to be replaced within 2 years. The list goes on. If you're close by, take a drive around the estate and have a look at the workmanship of the exterior brickwork. The customer service manager had the audacity to suggest 'but it's in spec'. Maybe it is and maybe it isn't. We don't live near the sea however most of the houses exterior walls are wavy........the problem is exacerbated when downlighters are fitted. Dreadful. I've been online and noticed lots of Persimmon sites suffering the same. It's like a match made in hell.Roads still aren't finished, there is no visitor parking and still we wait for replies. Avoid at all costs.

Chris · 9 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Barley gate quater Nice house let down by unfinished roads and poor paths

Have lived in barley gate quater for 2.5 years with unfinished roads. Every time you drive in to the estate you are avoiding deep manhole covers, 3” drops on lead in to drives and tempuary plastic speed humps with bits missing. They said they had to wait until all property’s we finished so heavy veicals would not damage the roads. There has been no heavy traffic for 6 months. Get sick of my friends visiting me and complaining about them. Some of the paths are unfinished as well.The path above the estate which leads to there new estate, has been closed for about 6 months, which mean you need to cross the road and back again to get to it.

Anthony · 8 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 2/5

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-Portlands Creswell- sales team have been horrendous from start to finish.

-Terrible customer service, no empathy, no care or thought goes into the customer, how we feel or what we have been promised- despite avant being unable to deliver and denying what they have previously verbally promised -The house we was shown is not the house we have ended up with, lots of spec changes including a missing wall.- lots of snags caused by tradesmen being rushed by Avant to get things done rather than giving them an adequate amount of time to get things right the first time. Some snags made the home unsafe.I recommend getting everything in writing and checking over the paperwork with a legal professional before signing anything. All of the people on my road have made formal complaints to Avant about the same things.

Mollie · 7 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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100% recommend

We searched different development sites for our perfect home and just couldn’t find anywhere we both fell in love with until we viewed Avante homes. i’ve got to say for quality Avante sit above the rest, their properties are all so spacious! We bought a 4 bed house in Cadley Village in 2020. The service we got from Michael and team from start to finish was fantastic. When we moved in there were teething issues (as all new homes), however all were rectified quickly. I would 100% recommend buying a home from Avante,

Jill · 6 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Avant Homes - Great Home Builders

Avant Homes are a Great New House Builder.They care from the very Start of the process to the very End and in the Middle.I would have no trouble in recommending them.

Phil · 6 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 2/5

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Site Management Unsatisfactory

Avant likes to present themselves as a premium house builder.The sales lady and the sales process was good but when it comes to the management of the site, customer service is shocking.We paid Avant to fit our floors because we needed to move in straight away and know that since lockdown waiting times for workmen has increased.Two days before we were due to get the keys I got a phone call with an update which ended with oh you've been spoken to about the floors. No, we had not. They had not been fitted.This caused great upset as both myself and my partner had taken time of work to move in which we had to use up.When we got the keys the floor was still being fitted which meant that the house was not cleaned properly before moving in and you can tell with the fit that the job has been rushed.It then took 4 months for the floors to be sealed to make them fully waterproof.In addition to that trying to get snags fixed is ridiculous. 4 months in and our kitchen is still missing a kickboard and a drawer that was not fitted properly with no date of when this will be resolved and we have incorrect wardrobe doors which have not been re-fitted or even a date provided for when we should expect this.We are also awaiting a date to get the paint work touched up. We've been asking about this for the past 7 weeks. The site manager is supposed to take care of this but he does absolutely nothing.Anything that the after sales team can deal with on their own without site is resolved quickly.

Kerrie · 3 March 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Too little too late avant

I have had to click one star otherwise I wouldn’t be able to post this but really they deserve no stars. I have just received a reply to the review I posted on the 10th jan 2022. Nearly two months later! There is no point in giving any further details as the house we wanted to buy has since been sold and an apology will not rectify this.I have never been in the position where I have £300,000 to spend and the company involved could not even reply to my calls. Too little too late avant

Heather · 2 March 2022 · Avant Homes Yorkshire Doncaster