Trusted Agent profile
★★★★★
1,822 reviews across 6 offices and 2 platforms
Avant Homes Yorkshire has six offices, in Doncaster, Sheffield, Keighley, Bradford, Rotherham and Barnsley. Together they have 1,822 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Yorkshire's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Trustpilotexpecting me to pay a call out charge…
expecting me to pay a call out charge for a garage door which no longer operates. only been in the house for over a year. also the road surfaces still have not been completed likewise to the other estates around the UK. appalling customer service
1/5
TrustpilotCrap house
Crap house, damp bathrooms, no care about gardens, five roof leaks in six tears( finally completed with silicone!!! Haha), skirtings expanding, window sills letting in water, hob illegally wired - should have gone to Persimmon,
5/5
TrustpilotThe site staff have been so responsive…
The site staff have been so responsive to any issues i have had since moving inot my new home.The quality of my new home is excellent.
1/5
TrustpilotStay clear
Put us completely off buying a new build ever again. Waited over 18 months for it to be finished only to find they’d added something that wasn’t in the plans and took away space. Constant snags and poorly made house. The customer service team are NON EXISTENT! Always being ignored, refusing to rectify snags (even though we are in our 2 year time frame) Started a complaints procedure months ago, even they are ignoring me. Useless company and not worth the stress. Stay clear!
1/5
Trustpilot2 years in now and still issues not…
2 years in now and still issues not sorted! collapsed drains, majority of the estates drainage is not connected, raw sewage in back gardens due to drains not being connected. roofing not installed correctly on all houses, air vents in lofts not connected, installing flooring on wet sub floors resulting in mould / damp, hollow pavements, hollow roads ( to the point a skip wagon went through the floor on the road) virtual tour not to spec as what people have received. all back gardens have no drainage therefore complete bogs, downpipes are tarmac'd into the ground with no drainage connected to them, customer services appalling and tell complete lies, fob you off or worse claim all things are to spec.even local authority wont take the site on because of how bad the estate is.the basin / soak away on the vertual tour was beautiful - trees, grass, metal fencing - people have paid a premium for houses facing it, however we have been left with rubble - looking over a scrap yard would be more appealing! no response from director levels. 300k house and its been a total nightmare! contractors are the lowest of the low, dont have no passion in the job they do! and as for the NHBC - how they even signed off properties on this site is a complete mystery - they too are not responding either and the majority of issues are serious health and safety breaches.thats not to mention the 'average snags' residents get with a new build. The entire estate are now getting together to source a legal team.
1/5
TrustpilotBuyer Beware
Buyer Beware; Avant is repeatly in the media as they never seem to finish a project off. Our estates is left without a completed road, numerous MPs complain to no avail. My garden is not fit for purpose as it is a bog, Avant won't resolve it.
1/5
TrustpilotIf I could give ZERO I would
If I could give ZERO I would. It is the most soul destroying experience giving your hard earned money to this company. They treat you like dirt and don’t feel the need to even respond, the only thing they are experts in is ghosting customers.we are now 11 months into a constant construction site right next to our house not treated as a priority as its a showhome and not being sold. On our land under a ‘gentlemans’ agreement that involves no communication from Avant and no respect. Deadlines drift with no explanation and you have to chase and chase. they do a days work then nothing for weeks. Here we are again with a promise our front garden will be finished by the end of April and all they have done is dig it all up and leave it an embarrassing mess! If anyone would like to see the actual state they have left visit our instagram norbury_house2homeHave never encountered such a low grade company with no respect for customers.
1/5
TrustpilotTruly deplorable company
Truly deplorable company. Avoid purchasing a home with Avant if you can help it.For anyone considering a purchase with Avant, just look at the reviews here. Almost everyone who has gone ahead has had a miserable experience after the shiny sales process ends.Once they’ve got your money you are no longer of interest to them. You might find there sales patter is fine and all will look good at the outset but trust me, run a mile before they ask you to sign on the dotted line.Their customer service is non existent. It really is. You’d have more success talking to one of your (probably incorrectly installed) doors than you would expecting any level of service from them.And I speak as someone who has spent a truly miserable 3 years as an Avant customer.I recently found my Avant sales folder tucked away in a cupboard. The slogan - excellence without exception.If I could be bothered suing for false advertising then I would.
1/5
Trustpilotstill no reply from director or email…
still no reply from director or email sent via trust pilot review terrible company dont buy RUN FOR THE HILLS FROM THEM
5/5
TrustpilotThank You Avant, Great Experience
I've been delighted by the level of Customer Service provided by Avant at every stage of my purchase from sales to after care and everything in-between.
Hi DeniseThank you for leaving a fantastic review for Avant Homes. It's always a pleasure to hear from happy customers and we're glad we could help.If you need anything further, please get in touch with your local Avant team and we hope you enjoy your new Avant homeKind regardsAvant Homes
1/5
TrustpilotDodgy building company
Dodgy building company. Over 220 snagging issues not including them leaving me a whole scottish winter with no heating downstairs due to ineffective front door letting out hot air, a broken vent in kitchen window and the only radiator in the living room doesnt work its a open design, so spent winter 2021 cold, hugging blankets. Back garden no fence ajoining neighbour and had to dig down 3 feet at my expense as full of weeds and very large bolders oh and build a fence. Chip in kitchen cupboard, hob scratched, lino lifted, render outside back bedroom window still outstanding 6 months on and they absolutely wont fix the noise coming from the floor between back 2 bedrooms so if i fall through to living room be warned Avant i will sue, incredibly poor workmanship. If i could i would give them minus review. The whole estate in Blantyre have issues with their front doors and so poor has the estate been left in that Avant have now after all houses have been sold been assigned a new site manager more elusive than the last one, good luck Mick whoever you are.
Hello MaeohThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name and your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
TrustpilotCustomer service what a joke
We purchased our house in September 2021 we had a few snags some were fixed relatively quickly a manager was put in charge of sorting the outstanding snags out which still haven't been done 7 months down the line when i call i just get told ive gone as far as i can sorry. This is totally unacceptable. Ive tried going further up the ladder but my emails are just not answered.I wouldnt recommend avant homes to anybody they just take your money and run. Avoid at all costs. The site is cotchett-village mickleover.
Hello MarkThank you for taking the time to leave your feedback. It is important to us to hear from customers and I'm sorry that you were not satisfied with the service you received.It is my understanding that the Customer Service team have now been in contact with you and a technician has visited your property to inspect the problems you raised.Our team is committed to keeping close contact with you to solve these outstanding issues. If you need anything further, please do not hesitate to contact your Regional Avant team.Kind regardsAvant Homes
1/5
TrustpilotWorst experience in 35 years of house buying
It is very noticeable that the reviews of Avant appear to fall into 2 categories.Good reviews are almost always during the sales period with the poor reviews generally being after customers have moved in.We are very unlucky in that our experience has been poor throughout.There was a total lack of communication regarding our completion date which cost us circa £1300 and since we moved into our house the customer service has been appalling.The quality of build particularly finishing is poor and the total lack of urgency in dealing with our snagging is extremely frustrating.We were informed yesterday that items reported at the end of January,one week after we moved in,will now be addressed in mid June.It is very apparent that after Avant take your money they do not care one iota about you afterwards.Why there is no retention scheme for Housebuilders in general is beyond me.I would wager that if 3% of the build price was held for 6 months after completion until snagging was finished then the attitude of Avant and others would be completely different.We are lucky in that most of our remaining snagging items are generally cosmetic and are not affecting us greatly however,this is not the point.Like others we have paid good money and deserve a decent product and good customer service.We have bought new build properties for 35 years and this is without doubt our worst experience.The difference between our last builder,Cala, and Avant is like comparing Pavarotti with your local Pub singer.Buyer beware!
Hello PaulI’m sorry to hear that you have not been satisfied with Avant Homes. Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.I have escalated your comments to the Head of Customer Service and the Managing Director for our Scotland region and understand further steps have now been taken to investigate the issues with your home. Following the Professional Snaggers Report, our Construction Director will be in touch with you shortly to organise a visit to solve what issues we are able to.Please accept our apologies that you have been let down in way of communication. We hope that this next step can resolve your issues and allow you to enjoy your new Avant home fully. In future, any formal complaints you would like to raise can be done so through our official complaints process which is outlined here > https://www.avanthomes.co.uk/make-complaint. This will be processed through our regional teams who are best placed to answer any queries etc. Thank you for your patience whilst we dealt with your issues and we will strive to do better for yourself and other residents in future.Kind regardsAvant Homes
1/5
TrustpilotI DEFINITELY DO NOT RECOMMEND.
I DEFINITELY DO NOT RECOMMEND.When we bought the house, we bought it by seeing the showhouse, we couldn't have bought it otherwise, but after entering the house, we came across a completely different house, I was very disappointed. The workmanship pattern is very bad. In general, I can say that if you intend to buy a house, do a lot of research. But definitely do not choose avant home. I have read the comments here before, I said, no customer is satisfied, unfortunately it happened to me too. customer service is very bad. until they get the money, they seem very interested. It just wasn't supposed to be my dream house.
Hello MehmetThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
2/5
TrustpilotAn eyesore outside our window.
We really loved our new build and had no major issues or complaints but after coming home to some ugly parking bollards immediately outside our house we are beyond disapointed. The area was to our knowledge used for water access and when we bought the house we were explicitly told we could use the area for visitors parking etc as long as we gave access when needed (due to the nature of our small road that links to the main road). Which every house that shares this part of driveway has done and nobody has ever needed access to begin with. By adding these you have firstly lowered the value of our property (ignoring the fact that the CGI image we were told would be Infront of our house is actually a wasteland and now am expected building site is to remain there?). You have also caused an issue where by there is no possible way for a vehicle to turn around, forcing a far more dangerous manoeuvre of reversing onto the main road.It really upsets me to give such a low review and all this upset could really have been avoided by simply saying "please do not park here" and we would all comply. No communication regarding them at all.
Hello JasmineI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
TrustpilotDO NOT DO NOT DO NOT BUY CANNOT…
DO NOT DO NOT DO NOT BUY CANNOT RECOMEND AVANT SHODDY WORKMANSHIP POOR COMMUNICATIONS BEEN IN 8 MONTHS STILL OUTSTANDING ISSUES AM AT STAGE 3 OF THEIR COMPLAINTS PROCIDURE AND THE DIRECTOR CANT BE BOTHERED TO REPLY DONT BUY WISHED ID NEVER HEARD OF THEMHAVE REPLIED TO AVANT NO RESPONSE NOTHING NEW THERE SO WILL NO EXPLORE OTHER OPTIONS SAME OLD SAME OLD OF THIS AWFULL COMPANY DONT EVEN REPLY WHEN ASKED TOO ON TRUSTPILOT
Hello TCThank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.I'm sorry to hear that you have not been satisfied with the complaints procedure and we'd be keen to assist you in any way we can. Could you let us know:- Your full name- Which Avant Development you’ve dealt with- And your plot numberAnd we'd be happy to follow up with the Customer Service team of that region and work on getting you a reply and some answers to your issues. You can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
5/5
TrustpilotExcellent Service
Excellent Service, Friendly environment and couldn't be more informative towards our first house purchase. We've been looked after by Angela and are still being looked after - she has made the process of buying our first home fun and stress free - we couldnt thank her and the rest of Avant homes enough.
Hello HarryetteThank you for leaving a fantastic review for Avant Homes. It's always a pleasure to hear from happy customers and we're glad we could help.If you need anything further, feel free to get back in touch with Angela and your local Avant team Kind regardsAvant Homes
1/5
TrustpilotTerrible Customer Service
Terrible Customer ServiceWe moved in almost 2 years ago to the Highstonehall site in Hamilton and there is still a list of outstanding snagging items at our property which no one seems to care about.When we first moved, in the site manager assured us everything would be sorted straight away. (Probably to avoid any compliants to NHBC). However, this was completely disingenuous and left us with outstanding problems with the property.Its got to the point where the customer service team just ignore your emails/calls and will not progress anything. They generally resort to sending emails to all the residents every so often to say “wait to be contacted”. Its not acceptable 2 years down the line.We have purchased 2 properties now with Avant and cannot believe the levels of incompetence even after escalating the problems. There does not appear to be an end in sight. Avoid at all costs.
Hello NeillThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name and your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
Trustpilotdelayed yet again!
Well... here I am again. Surprise Surprise. Based on my original review we were supposed to complete end of April. After numerous calls I have now been advised that we can't complete end of this month and will now go onto May! Pointless even writing any more as they couldn't even respond to my first review!! no outcome or conclusions just stated sorry we don't have any further information! hmmm
Hello Mr Jogia I'm sorry to hear that you're unhappy with the progress of your house. I appreciate it is a frustrating time for you. However we did reply to your initial review which you made on the 5th April. We replied on TrustPilot on 6th April and we have exchanged multiple emails with you over the last few weeks. We have been made aware that your Sales Advisor has been in touch with you at each key stage of your build and can give further information as to why there have been delays. If you have further questions about your property please contact your Sales Advisor or midlands.enquiries@avanthomes.co.uk Kind regardsAvant Homes
1/5
TrustpilotAppalling customer service
Appalling customer service. They agree to repair issues and then drop off the face of the earth. The general managers leave the company after a matter of weeks and you have to start the cycle all over again. If they had decent staff I'd give a good rating as the houses are lovely just a shame staff don't care about there job or customer satisfaction.
Hello RobertI'm sorry to hear that you've been unhappy with the service from Avant Homes and we'd be keen to learn more so that we can help.Feedback like yours is appreciated so we can learn what we can improve on for both current and future customers. Could you let us know which Development you're living at and your plot number and we can escalate your issues to the relevant people. If you can let us know which issues you're having we can investigate them.You can either update your review or email support@avanthomes.co.ukKind regardsAvant Homes
5/5
TrustpilotJust bought a new home
Just bought a new home. Will be ready in about 6 weeks. We have been in a week long process of looking at different styles of home and the the lovely James rung to say they had just had a new release. It’s just perfect and James and Kelly were just fantastic. Very thorough explanation of the process and it was just so easy. Thanks so much. Nigel Denise and the children. Will write another review when we are in.
Hello JackThanks for leaving us such a fantastic review. It's always great to hear from happy customers and we really appreciate your feedback. If you need anything further, feel free to get back in touch with the Avant team. You can find the details of your local Regional office here > https://www.avanthomes.co.uk/regional-officesKind regards,Avant Homes
5/5
TrustpilotI am in the process of buying a new…
I am in the process of buying a new home with Avant. Heather has been brilliant, her knowledge and experience have helped the process incredibly.I would highly recommend Avant homes to anyone looking for a new home, the quality and finish are top class and the customer service is excellent.
Hello JoshThank you for leaving a fantastic review for Avant Homes. It's always a pleasure to hear from happy customers and we're glad we could help.If you need anything further, feel free to get back in touch with your local Avant team. Kind regardsAvant Homes
1/5
TrustpilotRUBBISH
RUBBISH. Avant homes broadmeadows, browney. Estate completed over 1 year ago yet roads and paths not completed or adopted by council due to Avant's incompetence. SORT IT OUT
HelloI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
TrustpilotAVOID LIKE THE PLAGUE Poor quality and dangerous garden
Don’t even waste your money with Avant, the build quality is horrendous and you wouldn’t believe the amount of damage on doors, windows, walls and ceilings! Everything is made out to be the customers fault and they take no responsibility for anything and blame everyone else! Even the directors just fob you off. They are not interested once they have your money! L
Hello KeshiaThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can. Please let us know more about the issues with your property and in particular the ones that are seen as dangerous.In order to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- Your plot number - and as much information/photos as possibleYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
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Doncaster has the most, with 1,796 reviews rated 3.7 out of 5, followed by Sheffield with 12.
The six Avant Homes Yorkshire offices, by town:
