Avant Homes Yorkshire estate agents in Doncaster, Sheffield, Keighley and 3 more

★★★★★ 5/5

Trustpilot

Lewis was a pleasure to deal with :)

It was a pleasure dealing with Lewis this weekend at Skelton Lake (east Leeds). He was great, nothing was too much trouble and he put our mind at east about so many things. He was helpful, but not pushy. Reachable but not pestering us. He was relatable and understood all the worries that moving house with a 5 year old give.

Sarah · 3 September 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

The avant experience is awful!!!

The avant experience is awful!!!! I would like to say be careful when buying with avant homes but what really should be said is once you buy with avant you will most likely face disappointment with your purchase on your NEW HOME.Just about everyone i have spoke to in our new development is unhappy with avant homes. Theres one person who has purchased a new home which is so bad he hasnt managed to move in with his family yet for over a year,the house is covered in mold and damp.Hes having to go through court proceedings to get avant to fix it as avant are not willing to spend the money to fix the house. Its ment to be a new house with warranty???Promised so much and didn't get half of it.im stuck with a house that has problems from top to bottom.some snags have been fixed but only the smallest ones and even at that they have been fixed to a bad standard,some of the repairs have caused more damage to the situation and then i have been left with that.for example my kitchen had dent in it and the guy who came to fix it scored chipped my worktop replacing a panel and now im left with defected chipped worktop instead.avant promised my family a high standard build throughout and its so far from that i feel conned.House was filthy on hand over plus garden was swamped,staff at avant home Scotland are ignorant and not helpful and take ages to reply to messages,phone calls are a waste of time as most things require emailing.some emails taking 60 days to be replied to by avant with no moving forward action,its all very frustrating.i see avant has a terrible rating score on here which doesnt surprise me in the slightest. i have read a lot of the 5 star reviews and they seem made up to me??? the other pages on avant homes are the same flooded with bad reviews and frustrated buyers. How is avant getting away with this....Definitely the worst house builder i have experienced out of the three i have used from my last house and my daughters house. avant has been a shock experience compared to the other builders we used who communicated well and fixed the problems with the previous houses. so many house up for sale already and i am thinking of selling my avant home as well.

Karen · 3 September 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Informative

Friendly lady who answered all our questions

Julie · 3 September 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Julie at Wilbur Chase Ruddington was…

Julie at Wilbur Chase Ruddington was absolutely fabulous, fantastic advice, very patient and very professional the best member of staff at any new build house site we have come across. 5 stara.

Gavin · 3 September 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 4/5

Trustpilot

Very pleasant

Very pleasant, friendly and knowledgeable without giving false impression of future development.

Philip · 2 September 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

I'm happy with the purchase: Greensward Point

I'm happy with the purchase in Greensward Point, Easingwold. From the very first call to keys provision, Melanie supported us and made the whole process feel like a breeze. She was on top of everything, keeping me in the loop and answering all my questions faster than I could blink. It's not every day you come across someone so dedicated and knowledgeable. The Site Manager addressed the minor issues that were detected during the home demo, and they were fixed in less than 24 hours. I hope the warranty period will also go smoothly. Another kudos goes to Clare, the regional home coordinator, for her guidance and unwavering support.Highly recommend the Avant team, thank you for building our new home! VL

VL · 31 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Wasted journey

We phoned last week to make an appointment to see about a house but wasn't told that this particular one was only available to first time buyers which we are not. Whoever we spoke to knew that we weren't as she asked if we had a property to sell. We travelled from Sheffield to sherburn in Elmet and were very disappointed.

N · 31 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Lovely and informative sales people

We're are at the early stage of house buying with Avant and so far our experience has been great - the Regional Sales Advisor, Jane, at the Brecks Lane Park development has been really wonderful with us. She's given us a lot of her time - as first time buyers we've had so many questions - and followed up with us via email and check in phone calls which have been really nice. She has been nothing but patient and informative and sent us all the information we've asked for and more as well as helping us consider what extras we might want in our potential new home.Looking forward to the next steps and finding out what deals she has been able to negotiate for us before hopefully moving forward! Will update this review with details on the rest of the experience with Avant Homes as we move through the process.

Isabel · 30 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Delighted with the Avant experience.

We've recently moved into our Avant home at Draffen Park in Stewarton and we've had an excellent experience from the get go. Ashley Lee has been incredible throughout the 6 month journey leading up to our move in date & really went the extra mile for us during this time. Since moving in, we are absolutely delighted with the quality and workmanship of all aspects of the house, we've has a few snagging issues which are to be expected but since moving in at the end of June, Del and the onsite team have made us feel very well looked after and are always keen to help. Compared to new build properties I've owned in the past I can honestly say the quality of service, workmanship, fixtures and fittings are far superior, we're really happy with our decision to purchase an Avant home.

Louisa · 29 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

A pleasant reservation process

A warm friendly welcome from Caroline at Barton Point with advice and guidance provided throughout the reservation process. As a first time buyer, I felt the whole process was relaxed with informative information of the next steps to complete.

Andrew · 28 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Abby Pinky was amazing.

Abby Pinky was amazing.Polite, knowlegable accomadating and professional. Nothing was to much trouble. Promote this young lady.

Darren · 28 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Summerville Villiage

I bought my house 8 weeks ago on Summerville Village I absolutely love this house. Yes there may be few snagging problems which I would expect for a new build however this service responding to these problems it's out of this world. Bill was the first site manager was polite courteous friendly always there to help Mark and Matthew taking over and again address every problem I have. The problems are only small and they are addressed quickly. Customer Services especially Natalie always respond to my emails within 24 hours if not sooner and always friendly and helpful. Lindsay is always there to look after me and advise me nothing is a problem for her Angela in sales was excellent when I was buying my house as I was unsure whether to buy or not. She helped me all the way from buying to moving in and gave excellent support.I would say to anyone looking at houses in Summerville Villiage they are excellent company all workers down to tradesmen builders especially dezzy and site managers are professional friendly and really do give an excellent service. I love this site the house is spacious bright and has a good feel. The garden is really big and everything is built to a high standard. I would advise anyone to consider buying a house on this new build estate well worth the money.

Loretta · 26 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 4/5

Trustpilot

Overall a fair company

I purchased my new Avant home in April 2019 - 4 and a half years ago. The development was Rainton Green near Sunderland in the North East.As is usually expected with new builds, there were issues which were dealt with and rectified under the builders 2 year warranty, in a timely manner and to a high standard.One issue I had was with surface water retention to my rear garden. It was resolved in 2020 but resurfaced in 2021. The new senior management team, from the Persimmon company, took on board my concerns in May 2022.Understandably, due to the complex nature of the problems in the garden and Avant, needing to ensure any remedial work required this time would last, took the time to employ a landscape company which would resolve this once and for all.Lazenby Landscapes carried out the work to the highest professional standards in June 2023 and has resulted in no more surface water.I have to thank the senior management team of Avant Homes North East for working with me to bring this to a satisfactory conclusion and long after the 2 year builders warranty period (due to it being identified within the first 2 years). In addition, I have to recognise, certainly within the Customer Care department of Avant Homes North East, are the updates and support they have and continue to provide. Stacey and her team, and in particular, Helen, have a challenging job to do, balancing the needs of staffing, dealing with contractors, conflicting schedules and ultimately having to relay this to customers.All this, day in and day out which I continue to both acknowledge and appreciate. One piece of advice - when customers have problems, deal with the people who can hopefully resolve them - the builder! Rather than taking your frustrations out on TrustPilot and above all try to be patient and respectful at all times. Mutual respect always wins through as has been proven in my case by raising any issues, if needed, to the top of the organisation. It can be achieved. Thank you Avant. It has been a long-ish journey but we got there in the end.

Mr · 25 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Frustrated

Some initial issues were rectified quickly, but others!!! Walls out of square, doors not fitted well, kitchen fitted very poorly, bad plastering, garden pools water as no top soil, redllypoor workmanship, Waiting 10 months for kitchen door, 8 months for lights, missed appointments, no correspondence Customer care wash hands of you, feel let down snd lied to

Scott · 23 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Very informative

Popped in to Green Hammerton site without booking.The lady was very kind and helpful, showing us around 3 of the houses we showed interest in.Great experience

Martin · 21 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Avoid at all costs!!!

Avoid at all costs!!!Me and my partner were in the process of buying a property at the Wellington Park, Sunderland site when two days before completion our solicitor told us that the planning permission on the site had not been fully released. We were reassured by Avant that this was an oversight and that the issue would be resolved and that they would submit the outstanding planning conditions to the council which they did. However, on Sunday 6th August we found out, by ourselves, that the outstanding planning permissions had been rejected on Thursday 20th July. Avant had clearly tried to hide the issue hoping that the indemnity insurance that we were in the process of trying to get for the property would resolve the issue. While doing some more digging we found that the same planning conditions were rejected back in September 2022. This means Avant have been, in full knowledge, building properties and selling them without having full planning permission. Further to this our mortgage provider has pulled their mortgage offer which has left us no option to pull out of the purchase since we now do not have to funds to purchase the property. Once again, avoid this development, and Avant at all costs. If you're looking for further information on the planning of this site, it can be found on the Sunderland Council's planning portal where you can type the address in specifically, Laing Close.

John · 21 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Deceived that they will fix everything in a reasonable time

They have replaced the front door twice and to date it does not work properly i.e. my children do not have enough strength to operate it and I also have to use my barge to open it. The plumbing is a disaster, because of water leaks the toilet floor was replaced, the ceiling below was destroyed, the snags reported are still waiting to be repaired, the customer service did not respond to phone calls and emails, every now and then other people ask about the same thing because there is no communication between them, the people in charge of the case are incompetent and often miss the truth and are unable to coordinate activities so that as a result the tiler comes to lay tiles but cannot because the plumber was not there A tiler comes to lay tiles but can't because the plumber wasn't there to dismantle the taps, and there are separate specialists for every little thing, for example one to replace doors, another to plaster, another to paint, another to silicone, and you have to wait for each one. I recommend doing a snag report before swapping contracts. I would also recommend on Facebook Cadley Village neighbours or Avant homes unhappy customer will give you more insight into the standards at Avant Homes AND the quality of work they have done. I don't recommend it, Avant you can block these posts and reviews but the truth will get you.Check with the NHBC to see what the case is for Avant Homes. Over two years I have been battling with them to claim my rights, in that time their rules and regulations for complaints have changed that they can drag the matter out seemingly indefinitely.

Mr · 19 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Really poor customer service

Really poor customer service. Didn't even respond to an official written complaint regarding the garage not being constructed properly. After 3 years of and fighting to have the issues, which were potentially dangerous rectified, Avant were instructed through an independant adjudicator via the consumer code to remedy the poor construction and give me a written apology. Their written apology was 1 line long, which shows just how much they care about their customers!

Tracey · 18 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Run for the Hills

I am writing this review 3 years post completion. I absolutely do NOT recommend Avant Homes to anyone. The number of snags in our new build 4 bedroom house, was astronomical. Some examples include: Huge crack in retaining wall, wooden garden fence very flimsily attached to retaining wall + one of the fixtures causing a crack + the fence to sway, garage not conforming to fire safety regulations, missing guttering downpipes/guttering cut short, multiple cold spots + drafts on thermographic survey that correlated with gaps in and around doors etc that should have been sealed (the gap under front door was so excessive that slugs and other insects were getting in!), excessive gaps at various external points allowing for infestation risk (we have bats in the trees nearby which was a huge concern while waiting for this to be fixed), damage to art stone brickwork and cills (literally big chunks knocked out), unacceptable pointing, staircase wall bowing, faulty bifold door glazing, nails sticking out of loft hatch, lawn laid over builder's rubble - eventually had to be dug up and relaid, hole in the garage ceiling, drainage pipework to retaining wall not installed, all installed sinks/bathroom taps and floating toilets dangerously loose, multiple cosmetic/ decoration issues - pretty much everything in the house (radiators/window frames/newel posts) needed worked on by the plastic surgeon to cover up bumps/scratches/defects, most of the white kitchen high gloss kitchen cabinets needed replacing due to cosmetic damage. Decorative staircase joinery woodwork cut short and gap filled with unsightly mastic, doors not latching correctly, visible + cracked boarding joints on all walls throughout the house, multiple failed board joint repairs that Avant now refusing to carry further work on, dishwasher leaked on 1st use, utility room sink overflow pipework leaking, boiler cylinder lagging not secured, shower electronics faulty - showers would randomly turn themselves on. Boiler clunking that took 8 months and multiple visits to diagnose that the pipework had been installed backwards. Rusting on downstairs WC radiator, shower screen support brackets in wrong position causing the shower screens to flex and wobble excessively, fitting of cheap high gloss bathroom fixtures that start to peel after a few months, doors not fitting flush to their frames => rattling if a door or window open, loft insulation not correctly positioned, extractor fans not connected to their vents in the loft, upgraded 5 burner hob scratched, drain inspection chambers not flush with lawn causing trip hazard, broken garden fence panel/rotting fence post. We were the 1st in a culdesac of 4 and when the other families moved in the water pressure in our home dropped whenever the neighbours were having a bath so we had to set up a WhatsApp group regarding who was turning taps/washing machine on etc and when, + it took 4 houses bombarding Avant with complaints to have them take responsibility and sort the issue). When outside drain covers lifted - full of builders rubble. Driveway paving now sinking in places and uneven. After 3 years these are just some of the issues that I can remember off the top of my head. My partner and I work permenant nightshift. The amount of stress, time and hassle these issues caused us, especially over the covid period when my husband was shielding, was atronomical. We were constantly treated with contempt by Avant Customer Services. The default response to raising any issues was to blame the homeowner, say no multiple times + hope the complaint goes away before reluctantly sending someone to even inspect the reported issue. Sometimes our emails were ignored for weeks before having to chase up responses. The quality of the cosmetic repairs undertaken is shocking and does not conform to the ''show home standards, as standard'' promotional material we were bombarded with in the sales office. Even now 3 years after completion there are a few issues we are still chasing up + now having to go down the official complaints route to try and achieve some resolution. We were originally promised a ''goodwill'' gesture by the site team for the amount of time we had to take on our days off waiting for tradespeople. We opted for fence double boarding however the fencing team stated this was not advisable due to our garden being a wind trap. When this was fed back to Avant to ask for an alternative, they subsequently retracted the goodwill offer altogether without reason. In conclusion, if you decide to purchase an Avant Home, brace yourself for several years of stress, disruption, disappointment, + a new home that feels second hand. Once they have your money, they do not care.

Lisa · 16 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

2 Year review.

I hate reviews and never give them as it's always a 1-star foot stomper or a 5-star auto-giver. So you have to read through loads to filter the ones with substance and thought. We have now been in our Home coming up for 2 years, which seems an appropriate time to leave a review. The headline is that we love our home and are very happy. Snags: A few were identified at move-in but were quickly dealt with. Interim faults: A few occurred as we lived but again all were dealt with promptly and professionally.Current state: Perfect. Sticking points: We did have a slight disagreement about one thing but I was impressed with how they dealt with it and understood our needs and then resolved it. Luckily they ruled in our favour, but actually if not I would have been equally as happy given their approach. The customer service team are amazing, especially Shelby who goes above and beyond to make sure we are informed and consulted about our work. Also, we would like to mention Andy the site manager, and Zoe our customer liaison manager who also helped us greatly and treat us with great care. Lastly, one of the tradies who went above and beyond on all occasions, and even did an extra call for us in his own time to make sure the fix was perfect is Ian. They are all good but this guy really knows his stuff and is an immaculate worker with a great standard of finish. Overall very happy and far better service and build than other house builders. Experience has been better than 'as expected', we understood there would be snags, issues and work to be done as with any new-build in a working site.

Mr · 14 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Georgia Taylor has been amazing

Georgia Taylor has been amazing. From the minute I went into the Sales office she was polite, helpful and friendly. Her emails are helpful and nothing is too much trouble.

Kirsty · 14 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

The Sales Assistant that we had was…

The Sales Assistant that we had was extremely knowledgeable and helpful. He took the time to listen to and answer all our questions.

Debra · 13 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

very satisfactory

ms Angela had been very warm, clear and me & my partner very impressed. Even member at Stockton centre and the manager were very warm and receptive.

Saikat · 13 August 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 4/5

Trustpilot

Friendly

Friendly, informative representative.

Les · 12 August 2023 · Avant Homes Yorkshire Doncaster