Trusted Agent profile
★★★★★
1,843 reviews across 4 offices and 2 platforms
Avant Homes Scotland West has four offices, in East Kilbride and Glasgow (three offices). Together they have 1,843 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Scotland West's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSuper customer service
Lyndsey was incredible, she was friendly, polite and very knowledgeable, both about the particular homes we were looking at and the site in general. She gave us plenty of time and made us feel that we were important. Thank you.
1/5
TrustpilotDo not buy a home with these people
Do not buy a home with these people. Worst customer experience ever once they get your money. Numerous issues still not fixed almost two years larer.
5/5
Trustpilotprocedure
Chloe is helpful and she can answer all my questions clearly.
5/5
TrustpilotFriendly and warm welcome from the…
Friendly and warm welcome from the staff. Explain everything in details with warm ❤️
5/5
TrustpilotGreat service
Great help, supportive and very supportive team
5/5
TrustpilotVery enjoyable experience😁
Very enjoyable experience from reservation to completion at Chaucers Green, Hatfield..Jane was fantastic, she helped us make our choice in choosing our beautiful forever home, and she kept us updated all the way through. We were sad to hear that she had moved to a different site just two weeks before our completion day. We met James( who took over from Jane) on the day of our demonstration along with the site manager Steve(who were both lovely)Would definitely recommend buying from Avant Homes😁
2/5
TrustpilotAvant Homes Shelton Village
This relates to a property on Sheltone Village Earl Shilton.I have given Avant 14 months before writing the review. At the start they cant do enough for you upto the point of taking your money and there is no turning back. During the build stage it was often us that had to chase for updates which took the shine off buying a new house off plan... when the house was complete and we were taken down to look around just before exchange they had changed two cupboard doors from nice looking doors in the showhome to awful looking loft hatch metal doors in the wall in the main bedroom and small storage room where a wall was also built making the room half the size of the one in the show home... not once where these changes mentioned at any point during the build. Fast forward living in the house 12 months and we have been ignored on every email sent regarding the snagging issues... other than emails every few month to say the office in charge of the development is changing and to now email another one... funnily with the same out come no plan or dates to resolve our issues... they have just"changed" office yet again and Im not expecting to hear anything more again... it seems its a very good way of running down the 2 year warranty cover as December 23 ours will be up. Our issues are not that major and we can and will more than likely end up resolving them ourselves but there are so many more not just on this development but wider a field who have bigger pressing issues who also seem to be getting no where. The houses themselves are very nice and have no issue with the build... but the customer service in zero for after you move in so please read all reviews before commiting as there are other house builders out there that do seem to care about their customers after they have moved in... our last house was a new build with a different builder and the customer services were outstanding compared to Avant. If you are considering Shelton Village or any of the other sites maybe knock on a few doors and ask Im sure there will be a few stories... just seen one in the local paper for another site where they have waited over 2 years and still no resolve on their issues.Customer services ruins the experience of Avant Homes, buy off another developer if you can.
1/5
TrustpilotDont bother using for assisted move…
If you want to use the assisted move scheme with Avant, don't bother. You don't get a chance to reserve the property then they sell it from underneath you while you're getting valuations done so you're left with nothing.
5/5
TrustpilotMoving on
Laura at the site office is excellent. She is welcoming, knowledgeable and friendly but also remains very professional and extremely helpful.
5/5
TrustpilotLindsay in the marketing suite was…
Lindsay in the marketing suite was brilliant, spent time understanding our requirements. Nothing to much trouble. Did not feel pressured. Was able to go away more informed.
5/5
TrustpilotExcellent staff member- Louise was so lovely and welcoming
Louise was so lovely and welcoming, really went the extra mile to help us both, very informative on the location and styles of housing. We hope to secure a plot as soon as we have am offer on our house soon.
1/5
TrustpilotWorst customer service I have ever…
Worst customer service I have ever experienced. Do not buy from this builder unless you want an unfinished home and happy to not have anything resolved
5/5
TrustpilotLynsey in the Sales Office was…
Lynsey in the Sales Office was absolutely fantastic. Spent a lot of time explaining everything and knew exactly which property would be most suited to my requirements
1/5
Trustpilot** AVOID THIS DEVELOPER **
(Location: Woodyard Park) My house was completed at the end of Jul 2022, and tons of outstanding problems but need to follow up... Some problems were fixed fast but some problems are still outstanding up to now and without a schedule (kitchen doors damaged no replacement; two washroom's pipes in the wall have large ticking sound when open hot water, no technician coming for inspection; ensuite bathroom water condensation dropping water from the exhaust fan, no roof contractor come to fix and Avant homes technician come for painting ceiling only...etc)Avant Homes just care they sell the house and have no after-selling service. They don't care about customers and they deserve to get this rating. ** AVOID THIS DEVELOPER **
5/5
TrustpilotJane at Chaucer's Green
Having had a wobble late last year when deciding to commit to a 200-mile move while at the same time quitting work, I found Jane to be extremely understanding and encouraging with regard to my circumstances. Once that decision was made to move, Jane has been fantastic during our conversations over the phone and when I have visited the site on several occasions now. When the time came to reserve the plot and make choices regarding fixtures & fittings I've found Jane so helpful and patient in guiding & advising me, including viewing other houses on site to see items such as flooring, carpets etc - this was so helpful. Even to the extent that I returned with family members (who won't be living in the house) to clarify colour choices etc.So far, so very good.
4/5
TrustpilotOverall we’ve had great experience with…
Overall we’ve had great experience with our our purchase. The majority of snagging issues when we moved in were sorted.I think the only area to improve on is their mechanism for coordination between customer services and the site and they need to focus in that area. However, as most of our contact and issues were dealt directly with the site itself I found any resolution rectified quickly and effectively and would recommend Avant Homes to others.
5/5
TrustpilotPatricia Anderson Sheltone Village
Patricia in the sales office at Sheltone Village has been fantastic right from reserving my property, very helpful with decor choices plus what extras were available. She has kept me informed all they way through the build stages and when I have visited the site she has taken me on site to view my property when it was safe to do so. Nothing was too much trouble
5/5
TrustpilotHi I’ve been dealing with Jane at…
Hi I’ve been dealing with Jane at Chaucers green where I’ve bought my first house and wanted to say how brilliant, helpful she had been. Really on point!
1/5
TrustpilotAVANT HOMES - SHOULD NOT BE ALLOWED TO BUILD
If I could give them a minus or zero I would . Totally shocking company to deal with . Once they have your money they don't want to know you . I got an independent inspector to look at my home at Cotchett village in Derby which ive been in for over 2 years now and I he identified around 70 defects , some big some small , the workmanship is non exsistant .Avant have fixed 1 of them , which was moving the shaver socket in the bathroom to its correct position. I had a leak in the bathroom which took them 8 visits to sort out . Their customer service is non existent and I wished I had read some of the reviews before I brought from them . Please don't make the same mistake I have done . I have managed to put off several people including a family member from not buying from Avant homes .Lots of families on my estate have had similar issues and one homeowner has even put a huge banner on their house for everyone too see about how bad Avant homes are which i expect to see in the local paper anytime soon. If you are going to buy from them , please please get a survey done before you get the keys and make sure they carry out the work correctly. I didn't do this and Avant have lied to me , fobbed me off to the point now where I will be taking them to court and will be posting reviews online about this shocking company . I hope this review helps .
5/5
TrustpilotFirst time buyer with Avant
First time buyer and Avant have helped every step of the way.No new build is perfect however they way they have tackled any issues or even extras we wanted has been amazing. Our snagger found less than average snags on the size of our house and most were just paint errors. The whole process or buying was stress free as moving can be. Used the mortgage advisor Avant recommended, ended up with a good deal as well as constant updates.The on site builders are always happy to help if something goes wrong, such as a mover making a dent in a wall and being fast in fixing snags.Overall we are super happy. We knew a new build wouldn't be without construction issues, however they've been minor and mostly cosmetic.
3/5
TrustpilotDepends on representative, inconsistent.
On Waverley development the Avant homes representative was helpful and friendly, on the other one (Owlthorpe) it was the opposite. Representative seemed only interested in getting us out the door asap, based on "all information is online", to the point we found it becoming rather rude. Might have been just a bad day, we all have those, but still it left me with a bad aftertaste.
1/5
TrustpilotMajor issue not resolved after 7 months
We have been living in our new build since April 2022 and since August 2022, we have been unable to use our en-suite shower due to the floor dropping and causing a leak to come through our kitchen ceiling. Avant's after sales support is non-existent and we keep getting fobbed off my different people within the company. If you are looking to buy a new build, stay away from Avant Homes!
5/5
TrustpilotJames was really friendly and…
James was really friendly and professional
5/5
TrustpilotExcellent Customer Service - Lesley was really warm and helpful in…
Lesley was really warm and helpful in giving us lots of information and guidance while looking to buy a home on this site. She helped us by highlighting the purchase options and being able to do the my move assistance.she was so accommodating in letting us have a look at the house we were after several times. I would thoroughly recommend this site to my family and friends because of the excellent customer service both myself and my husband received from Lesley. Thank you
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East Kilbride has the most, with 1,759 reviews rated 3.7 out of 5, followed by Glasgow (Aurs Road) with 1,725.
The four Avant Homes Scotland West offices, by town:
