2/5
TrustpilotIf the Company used tradespeople…
If the Company used tradespeople instead of poorly paid and overworked sub contractors they would get more right first time.
Trusted Agent profile
Avant Homes Scotland West estate agents in East Kilbride and Glasgow
★★★★★
1,844 reviews across 4 offices and 2 platforms
Avant Homes Scotland West has four offices, in East Kilbride and Glasgow (three offices). Together they have 1,844 reviews on two platforms, rated 3.7 out of 5 overall.
Our offices
Avant Homes Scotland West's four offices, most reviewed first. Each has its own page.
- Avant Homes Scotland West East KilbrideEast Kilbride, G75 7AH1,759 reviews · 6 on Google (3.3)78 in the last 90 days
- Avant Homes Scotland West Glasgow (Aurs Road)Aurs Road, Barrhead, G78 2SQ1,725 reviews · 7 on Google (2.6)77 in the last 90 days
- Avant Homes Scotland West Glasgow (Clyde Gateway)Clyde Gateway, Oatlands, G5 0GY1,718 reviews · 0 on Google78 in the last 90 days
- Avant Homes Scotland West Glasgow (Daffodil Drive)Daffodil Drive, Robroyston, G33 6PQ5 reviews · 5 on Google (3.4)2 in the last 90 days
Latest reviews from every Avant Homes Scotland West office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotAvant HomesScotland -Very Poor 0/5
Avant Homes Highstonehall Scotland -Very Poor 0/5no communication after sales is completedthey dont answer emails or phone callsi left several voicemails emails over 3 months with zero communication back from avant.i was then told as a customer that i have been harassing staff via calling too many times and was told not to call again,email only which left us very frustrated after being promised a timescale to fix snags then after 3 months i got through to complaints to a very cheeky member of staff who didnt care,all emails and phone calls by ourselves have been professional .i then realised that our snag file had been marked down as completed even though no snags have been fixed.No avant will not communicate even while under contract.its unrealno snags resolved Loads of issues with our home which we have been left with to fix by ourselvesstaff are cheeky they wont commit to fixing anythingthey wont share our snag file with us only that isbeen marked down as completed???? tis has been a member of staff that took a dislike clearly and has done this.the complaint process doesn't work you will be corneredwhole site inc fences garden areas,child play ares,are unfinished.the roads are in terrible state
1/5
TrustpilotDon't waste your time buying from these…
Don't waste your time buying from these guys, once a great company sadly now nothing like its former self. Once they have your money you will be lucky to actually get the works done which they left behind, damages everywhere and no end in sight. I would like to give special mention to the worst plumbing contractor I have come across DPH based in Lincoln, all I can say is minus -5star. If you like sinking gardens, no responsibility and health and safety breaches buy from Avant
1/5
TrustpilotDO NOT BUY FROM AVANT
One look on LinkedIn tells you all you need to know about how this company is now being run, rats deserting a sinking ship comes to mind, the amount of good staff this company has lost in the last 12-24 months is astounding and this has led to a poor company left.Poor quality customer service, been waiting almost 3 months for a reply to an email, extreme mould in my house due to wrong products used by their site team. Estate left half finished due to appallingly poor management from Avant Homes. I have bought four new build properties before and by a country mile Avant is the worst. Customer Service don't even answer the phone. If you want a positive experience try Bellway or Barratt but avoid the crap that Avant are now churning out. Their "five star" builder status wont last long!
5/5
TrustpilotWhat a wonderful sales executive Olivia…
What a wonderful sales executive Olivia is, extremely knowledgeable about the product, really impressed with her customer attention and focus.
5/5
TrustpilotVery helpful and knowledgeable.
Rating only, no written review.
5/5
TrustpilotGreat Service
Great service by Carla at Trinity Fields, Retford. She has been absolutely amazing with us. We’ve not been the easiest customers, however Carla has gone above and beyond to ensure we find the right home. Would thoroughly recommend buying a house here.
5/5
TrustpilotExceptional Service
I cannot say enough about the sales team. Georgia and Lynsey at Fitzwilliam Grange have been amazing. They made what became a stressful process (through no fault of Avant) easier to manage by their patience, responsiveness, compassion and honesty. Whenever I had a question I generally received a response the same day. I think the only time I didn’t was due to days off. They are both very knowledgeable and if they didn’t know an answer were quick to find it from the site manger.Both Georgia and Lynsey were extremely friendly and are an absolute asset to Avant.I am moving into my first home and it is above my expectations. I love the finishes and the quality of work. I am so happy I went with Avant. I can’t wait to make many memories in my new home.
5/5
TrustpilotAvanti Easingwold
The booking of the site visit was easy to arrange the lady sales representative was knowledgeable and completely up to speed with the housing development schedule. She represented Avanti in professional manner with a relaxed and understanding style of communication.
1/5
TrustpilotAvant stole money for our extras
Only upon completing did the Sales Team for our site inform us that houses are taking 16-18 months to complete (and its now the norm post-covid). Over 3 months since moving in and there are still several extras we paid for in full, which haven't been delivered. Made a formal complaint and no one has resolved the issue, or provided an explanation, over 52 days later. This is a breach of contract. Avant staff are hard to get a hold of and they all will tell you personally that they're short staffed. The company has failed them and this is the standard now, as I'm still being told this because not enough people are hired and there's such a high workload, so why would they stay?
5/5
TrustpilotNicola was lovely and welcoming
Nicola was lovely and welcoming! Had a meeting Sunday afternoon regarding buying our first home. Nicola was super reassuring and knowledgeable. Made myself and my partner feel at ease and comfortable.
5/5
TrustpilotThe sales advisor Olivia was friendly…
The sales advisor Olivia was friendly and very informative/knowledgeable.
5/5
TrustpilotVery professional and knowledgeable of…
Very professional and knowledgeable of the houses
4/5
TrustpilotJulie was a great help
Rating only, no written review.
5/5
TrustpilotWonderful professional welcome and…
Wonderful professional welcome and excellent customer focus from Olivia at Waverley.
5/5
TrustpilotExcellent service all round…
Excellent service and advice all round from the sales person.
5/5
TrustpilotGreat Customer Service
Chloe went above and beyond. We had to attend a later appointment (due to our work commitments) just before the show house was due to close. She went above and beyond to answer all our questions and put us at ease- in addition to staying late. Very knowledgable and helpful.
1/5
TrustpilotAvant will take your money happily, and provide snagging until you complete the NHBC survey. Then, they ignore you.
Good afternoon,I am contacting you as I am extremely dissatisfied with the lack of response I have had from Avant about multiple issues. Currently, the front of my house is not watertight, and there is water ingress whenever it rains due to the lead flashing being damaged. We have asked for this to be replaced since we moved into the property on 28 Feb 2022, and have been continually palmed off. Our plasterboard, skirting and carpets in the living room are all now damaged due to the lack of action by Avant. We asked the site managers, Alec and Jimmy, to come to our house to discuss this last week. No one arrived. Someone re-sealed the upstairs windows, but after further rain, there is still water ingress at the damaged flashing which we report almost a whole year ago. I texted Jimmy and Alec again this morning asking them to come to our property to discuss all outstanding issues, but this has been ignored. I am furious. I want my snagging to be prioritised and my house made watertight, or I will be taking this to NHBC and my local MP/MSP. It is simply unacceptable to spend £369,995 on a house in Scotland and have it not be watertight for a whole year! I have attempted to attach a file showing outstanding snagging as per my e-mail on 13 January 2023 but could not. No response has been had to this e-mail. I have been raising these same issues consistently since 28 Feburary 2022, and e-mailed multiple persons and e-mail addresses in June 2022, September 2022, November 2022, and January 2023. No-one is responding.It is not good enough to simply try to tidy up the flashing, the entire tray needs to be removed and replaced. I do not care if this is "a lot of work" or "disruptive" - my living room is currently off limits as we've had to pull the carpet up to avoid further water damage - that is already disruptive! In addition, water is still coming under my front door despite a seal being added, and the door is extremely difficult to lock - which is a potential safety issue.I want someone to come to my property by the end of 10 February 2023 and tell me how each item on my list is going to be repaired, by whom and by what date. Anything else is unacceptable. We have been extremely patient and understanding, but I am at the end of my tether now - I want my house fixed ASAP, and not for houses that are yet to be built being the priority. My neighbour had threatened to put a banner up exposing how bad Avant are at responding to issues with his home and to be honest we are feeling that is the only way to get a timely response. Your complaints form is not working on your website. Please forward to the relevant department as a priority. Thank you.
1/5
TrustpilotGot keys for our Avant home 22nd…
Got keys for our Avant home 22nd December. If it wasn't for my step brother checking the wiring my spouse wouldn't be here now after he was supposed 2 move a plug socket! All the fuses have been labled up wrong, still no one round to correct it!!!!
1/5
TrustpilotThis is our third brand new home. Poor
This is our third brand new home, first and last with Avant. -Simply put: Their ability to sort out snags is far worse than any other builder we’ve worked with. -Their communication is poor. They often lose your emails and use this as a reason to not complete work. Therefore, keep copies of everything you send and follow up chats with emails. -They are unwilling to share a complaints procedure. -Their work is often rushed and not up to standard.
5/5
TrustpilotGreat experience - Lowry Park Seaburn
We moved into our property on the Lowry Park development in December 2021. Absolutely love our new home, Emily and the sales team were great guiding us through the purchase process and the onsite build team have been fantastic. Keith the site manager, is always willing to lend a hand and helped quickly resolve any snagging we've had. Even though we've been living on an active site for the past year, the builders always very considerate and keep the site as clean and organised.
5/5
TrustpilotExceptional Customer Service is Alive and Kicking
Anyone else had that moment when you first wake, thinking did that really happen or was it a dream of aspirations and good luck. Well, I believe you make your own good fortune by surrounding yourself with great people who have the skills, passion and a professional persona to deliver on your ambitions. After accidentally finding our next house we met Rebecca of Avant's front-line sales team, who worked tirelessly to secure our future home. Working with you and for you to ensure everything goes to plan, she exceeded our expectations in every aspect. Rebecca walked us through the bigger picture down to the finest details, explaining a number of options available that Avant offers to support the sale of our current house and reserve our dream home. Well after walking into Avant’s sales office just 2 weeks ago with a pipe dream, Rebecca made it reality. In a world where we have all reduced our expectations towards the service many industries deliver, Rebecca is an exemplary example that great service is alive and kicking. If you're looking for a new home, something just a bit special with a company who offer a high-quality service and are experts in their field, speak to Rebecca of Avant Homes, Waverley Rotherham.
1/5
TrustpilotIf I could mark Avant a zero I would
If I could mark Avant a zero I would! Absolutely shambolic customer service do not care about you once you have completed and they have your money! Lived with a faulty front door for six months letting cold air in and not closing properly to be lied to and led the run around by Avant. They ordered me a new door then lost my new door then found it on another property booked me in for the replacement as they were taking my door off the property for them just not to bother turning up to do the work! Having spoken twice to the office that day to confirm! Then another door ordered and my frame now lost! After endless calls and ignored emails I finally get a date for my new door contractor turns up ti fit an internal door not my external front door! Again two phone calls to Avant left messages no one got back to me. Contractor finds a door &frame onsite & fits it but Chips back to breeze blocks on inside of door frame &internal wall surrounding the door and says it’s up to Avant to sort it &I should have been told! I now have a draft at bottom of door and top corner to be told by head of customer services to be patient and let the contractor come back to them with a quote on rectifying the work! I now have cold air coming in the house and see breeze blocks surrounding my door no key chain for security and a chipped spy hole. My home is just 7 months old. Avant are an absolute joke ignore calls and endless emails they genuinely do not care. Customer service all need retraining on to how to deal with and manage complaints instead of making you feel as though you are on the wrong s d your complaint doesn’t matter to them.
1/5
TrustpilotA huge mistake - avoid at all costs!
Buying a home from Avant has been a huge mistake. Since we signed on the dotted line for our home, there has been nothing but lies from Avant (when they actually bother to reply to your emails or answer their phones). Their sales staff didn't know answers to basic questions regarding the specifications, lied about ordering items and never got back to us with any questions. Once we actually got our home it was filthy. Paint all over the fittings such as shower heads, doors and kitchen units. Urine on the side of our 'new' toilet. Nails left sticking out all over the place. Cigarette butts all over the garden. Our professional snagger's report highlighted over 200 defects which Avant felt was 'excessive'. He could only report on what he found. We have had to waste an untold number of days sitting in for Avant to send people back to fix cracked bathroom tiles, damaged kitchen units, scratched shower bases and other flaws, some of which are still in an unsatisfactory state. Furthermore, one of their staff was so aggressively rude to my wife that we had to make arrangements for other people to be at home with her when he came to our house. Customer services are almost impossible to get hold of, tell contradictory lies or tell you there is nothing they can do. We have followed their complaints procedure but they don't stick to their own timeframes to deal with complaints. We even went as far as contacting the group managing director who sent us back to the customer service team. The reason we contacted him was because customer service's actions had been so unsatisfactory. We read some bad reviews before buying from them but didn't think it could be that bad. It turned out to be worse. In short, do not deal with this company. As nice as the show homes look, you will go on to experience nothing but disappointment and regret.
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Questions about Avant Homes Scotland West
Which Avant Homes Scotland West office has the most reviews?
East Kilbride has the most, with 1,759 reviews rated 3.7 out of 5, followed by Glasgow (Aurs Road) with 1,725.
Where are the Avant Homes Scotland West offices?
The four Avant Homes Scotland West offices, by town:
- East Kilbride: East Kilbride, G75 7AH
- Glasgow (Aurs Road): Aurs Road, Barrhead, Glasgow, G78 2SQ
- Glasgow (Clyde Gateway): Clyde Gateway, Oatlands, Glasgow, G5 0GY
- Glasgow (Daffodil Drive): Daffodil Drive, Robroyston, Glasgow, G33 6PQ
