Trusted Agent profile
★★★★★
1,843 reviews across 4 offices and 2 platforms
Avant Homes Scotland West has four offices, in East Kilbride and Glasgow (three offices). Together they have 1,843 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Scotland West's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotFrom my experience if i could award…
From my experience if i could award avant homes zero stars i would.they dont deserve any stars what so ever.the design the houses and that's about it.avant do not build the houses.then avant refusal to help fix problems.zero star company thats being ran into ground.
5/5
TrustpilotReally informative and welcoming.
Rating only, no written review.
1/5
Trustpilotbiggest regret i have made is the…
biggest regret i have made is the biggest purchase in my life,why did i choose avant homes :(sheer stressavant does not will not answer emails properlyi am a mother of 2 children i work hard,i managed to secure the avant house and its non stop problems with it. could not be more sad in this house with the worries.
5/5
TrustpilotGreat customer service
The houses for spacious and well equipped. Advant homes has also considered the needs of the disabled and people going on for later stages of life.Cath was very helpful and informative nothing was to much trouble for her to explain. I would definitely be advant homes
1/5
TrustpilotWe purchased a house from Avant
We purchased a house from Avant, they changed the spec without telling us half way through.Lots of faults with the house and the repairs are very bad.Customer service is poor. Would not recommend
5/5
TrustpilotSummerville Quarter …
Just bought a house at Summerville quarter in Stockton. Cannot fault the process from beginning to end. Excellent service from Angela in sales, who supported us and kept in regular contact throughout. As expected a few snags in the house, however overall an excellent high standard of finish. All snags resolved without issue in an efficient manner. Site managers Bill and Graham have been brilliant. They are accessible and approachable, and nothing has been too much trouble.Contacted customer service on a Sunday as a back door key broke in the lock, and within two hours someone was sent to the property and issue was resolved. A really positive experience and would highly recommend! 5 ⭐️
1/5
TrustpilotVery bad customer service from Avant Homes
Very bad customer service, you need customer service ina new build property because there will always be snags in a new build,so when avant don't deliver this and have already taken you monies then your left in a rut of mess.avant do not want to fork out more money to get trades back out to fix what should have been built correctly in first place.We have had nothing but agony from avant homes tbh.They will fob you off and ignore you for any most work you need done.the moment you become formal about any work or complaints they will blacklist you and pass you onto nhbc,i have been chatting to a handful of avant customers on the facebook page,we all share the same story.and YES THE AVANT HOMES 5 STAR REVIEWS ARE FAKED.I Can only hope new customers looking to uy into avant will see these reviews and think twice before buying with avant,they show off a very promising house and sales pitch but its all a shambles from avant.
1/5
TrustpilotDo not buy a home with avant
Do not buy a home with avant We have been left in such a state I don't even think we could sell our property
5/5
TrustpilotReally lovely experience with Laura & Georgia. Thank you!
We wanted to take the take the time to thank Laura & Georgia for our Reservation process so far at the Tornley Quarter development. Making such a big purchase is daunting. However, Laura started off our service excellently without the unnecessary pressure. She talked us through everything to ensure we were comfortable & has taken the time to support us throughout. Georgia, who we had our choices appointment with was absolutely lovely and really understood that making these decisions would take time, so had a lot patience for us, which we really appreciate. Thank you so much both of you for the experience we have had so far! fingers crossed everything else goes well for us to be able to complete in June.
3/5
TrustpilotLove our home.
We reserved our house in September 2021. We had no intention of buying the house but the sales advisor was so good at answering all our questions and putting us at ease we took the plunge. The sales team couldn’t do enough for us or be more helpful. Until we exchanged. Build updates were always basic and often inaccurate. We were due to complete in June 2022. We were pushed from June to July to August to September to October then December and January. It was extremely stressful considering the new mortgage rates. Our mortgage was due to expire 07/02/23 and Avant let us complete 06/02/23. Our house wasn’t quite complete but we were luckily in a position to wait a little longer to move. (We moved 09.02.23). Zehra at head office was always the most helpful with pushing things or getting us answers. Since we moved in the site team have been fantastic. Site managers (Tom and Steve) often knocked when we first moved in to ask how we were getting on and if we needed anything. They still stop if they see us on the front and will ask if we need anything and act on it when we do. Site team are just really friendly and helpful too. Like taking rubbish away for us when we had no bins or cardboard away when we recently build the shed. We paid a professional snagger and he was impressed with the standard of the house and said we had less snags then he would expect. Snags have all been addressed promptly.The delays were beyond stressful but we love our house and would do it all again.
1/5
TrustpilotAVOID unless you want unnecessary stress in your life
We have been waiting 9 months to rework velux windows that were installed incorrectly as they were not installed by a trained velux technician (incorrect installation confirmed by velux themselves when I consulted them). Scaffold has been up in garden for 6 months making garden unusable and still no date provided for the work by approved contractor despite many unanswered emails, phonecalls being messy outside site manager office etc many times over the months. Following this I raised a formal complaint though their formal complaint process 3 months ago and still no date and given the silent treatment constantly. When I can get hold of them they lie and blame the contractor etc but it's Avant dragging their heels by not paying the contractor. This is not too mention the many snags I'm just accepting because it's just too difficult.Come on Avant you can do better!
1/5
TrustpilotAvant blames home owners for the irresponsible behavior
My Boiler could have been in a full warranty if Avant & the subcontrator had registered with the Boiler manufacturer within 30 days of boiler installation (manufacturer recommends this to avail full 7 yrs of warranty period). I bought the house 6 months post installation and Avant northeast customer service says its the home owner responsibility. They failed to do a procedure and do not own to the mistake instead keep giving excuses like Home Owner responsibility (which is invalid reason).
5/5
TrustpilotExcellent sales experience
Excellent sales experience and moving in. Julie, Regional Sales Adviser, Wilbur Chase, was clear and authentic about the process of purchasing a new house and the challenges .
1/5
TrustpilotIt seems my review was FLAGGED by…
It seems my review was FLAGGED by someone, that took offence to myself pointing out the undershandedness of this company. Be aware a lot of the positive ratings on here are MAYBE are not as they seem. Someone giving Avant a 5 star rating because they kept dry in a sales house,when their car broke down, does not show the damage this company has done to 1000’s of home owners. They ignore shoddy workmanship -We had gas leaks ! (Gas engineer turned up 4 days later) Carbon leaks !( several of estate/flues not connect if loft space) All Flag stones teetering ! (Getting worse)Bi folding doors collapsed !(no help given&supplier refused help, £8000 to replace,after 2.5 years)Front door incorrect4 windows broken down(in 2.5 years) Marked glazing ! (Avant ignored)Extension leaked ! (Avant ignored) Plumbing leaksBath & shower leaksHorrendous lawn levels Lawns flooding ! (6 years & getting worse)Wind blowing through the house !(never repaired,getting worse) Trickle vent siliconed shutAll floors & stairs creakingHouse built lower than lawn heights & ramp down to the houseUsed our land to reduce heights either side casing visual & floodingTerrible walls & ceilingsPlumbing Joints hanging out of walls(half plastered over) Hollows under floor tiling( tiles are cracking) Cheaply made but pretty door furniture(breaking down after 3 years)Cheap carpetsIncorrect BTU calculations on radiators sizing( tiny radiators for huge open areas/ resulting cold rooms) Massive heat loss (missing insulation found) Wind blowing through sockets on walls(Avant ignored) We asked the area manager to come stay in our house & we would stay in a hotel for the weekend, just to show how cold & windy it was,internally. He laughed & belittled us. Not just a few snags ! Some of our residents & the nearest estates to us had 200/300 on each house. People have been left high & dry after the 2 year get out clause,with horrendously expensive corrections & replacements.1.Quality control & inspected work is missed massively. 2.Design brilliant3.Customer services/after care horrendous AVANT HAVE A MASSIVE BACK LOG OF UNHAPPY CUSTOMERS, that they still ignore. SORRY CANT HELP SNAGGING & problems are not tended to.PLEASE BEWARE OF THIS COMPANYwhen they were bett homes they were on Tv for exactly the same scandalous issues. If they ignore you,you will go away !Customer’s expectations are to much ! Sorry Avant,unhappy customers do not go away ( it is peoples life savings,your taking) & you are adding to that list week on week.
1/5
TrustpilotAvant are a terribly managed, awful company
Two and a half years in our house and we still have major issues outstanding. Multiple complaints made to the ever growing list of customer service managers they burn through and I'm still having to constantly chase everything regularly. It's incredibly stressful and has basically ruined the house for us. It doesn't feel like a home. There is one thing that Avant and its many, many 'Directors' and senior management are good at and that is ignoring you. They simply do not respond to your requests for updates to outstanding issues, most likely hoping that you will give up and sort it yourself. Avant have very noticeably deteriorated in the last 24 months. The trades that have came to the house to fix defects have even stated that you wouldn't want to buy a house from them now as the quality is so poor and nobody on the site really knows what they are doing. I honestly cannot wait until Avant finish dealing with my remaining issues because it will feel like I've just been freed from a custodial sentence.I would never buy a house from Avant again, ever, not even if it was free.
1/5
TrustpilotHorrendous company
Horrendous company, always cutting corners and don’t fix defects. We had 8 separate leaks in our property and even now 3 years down the line they haven’t fixed everything up. Avoid at all costs
1/5
TrustpilotWORST EXPERIENCE EVER!!!
Customer service doesn’t exist. The completion dates aren’t true. They guarantee the houses are going to be ready knowing that they aren’t going to be done and putting people in trouble. Because of them the dream of having a family house became a nightmare. We are homeless now because of them. I wish l would have bought a house elsewhere. Save your time, stress, money and dignity and don’t consider Avant!
1/5
TrustpilotWe will not buy from avant again
We will not buy from avant again. We have been in a year and are still waiting for our replacement kitchen. We have had nothing but problems
5/5
TrustpilotExcellent sales experience
Excellent sales experience - Mel has been fantastic throughout. A pleasure.
5/5
TrustpilotHad a great experience with avant
Had a great experience everything was explained to us we had no problems at all, answered all questions
1/5
TrustpilotBunch of Bandits, but you can have the last laugh
I can only give you our experience of this absolutely awful company. The lies they come out with are laughable, (sales manager and regional site manager). I did write a review after the little regional site manager attended our property, after that it was slow to get things done, I was told the review didn't help me. So be prepared for little fat power mad minions to attempt to make your life a misery, be strong, check and note everything they say and follow it up with an email with lots of details. They don't like people with a back bone. The house is okay now however I wouldn't suggest anyone purchase from Avant, I certainly would not recommend them and like many others would give minus stars if I could. They promise the world take money, don't complete the job and try to fob you off. I kept meticulous details and photos of the build from start to finish, eventually dealt with the NHBC who gave me a four figure sum to solve issues Avant avoided, more fool Avant, causes them grief when the NHBC payout. Ha ha ha, me thoroughly enjoying the last laugh.
1/5
TrustpilotDon't buy a house with Avant!!!
I would never buy a house with Avant ever again. Worst customer service I have ever experienced. Almost impossible to get hold of, they lie about everything, and they don't care about their customers because "people will always buy houses". Save yourself some stress and dignity and buy a house with someone else
1/5
TrustpilotAftersales service is horrendous
Aftersales service is horrendous. Have to make numerous calls/emails before you get a response and they look for any excuse to not resolve an issue. They didn't even response to a formal complaint I submitted. They built my garage without a damp proof membrane so water flooded in from my neighbours garden which was higher than the floor level of my garage. Nearly a year after I complained about this and Avant had promised to resolve it, my neighbours put down paving in their garden. Avant used this as an excuse to not do the work, blaming the neighbours. Cowboy company who don't care about their customers once they have their money
1/5
TrustpilotHorrendous experience throughout
Horrendous experience throughout since we moved into our house. Staff extremely unhelpful and seemingly know very little about houses and their own processes. Completely unwilling to meet their own obligations to home buyers and just wait for you to give up and stop pestering them. Valid complaints will get you absolutely nowhere.
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East Kilbride has the most, with 1,759 reviews rated 3.7 out of 5, followed by Glasgow (Aurs Road) with 1,725.
The four Avant Homes Scotland West offices, by town:
