Trusted Agent profile
★★★★★
1,843 reviews across 4 offices and 2 platforms
Avant Homes Scotland West has four offices, in East Kilbride and Glasgow (three offices). Together they have 1,843 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Scotland West's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotIf I can give zero I would
If I can give zero I would! Avoid this company!! 2 years later they still not fix our snagging issues, the hole they made when they were trying to find the leak! Until now I can’t use my ensuite and my bathroom still temporarily fixed! Terrible from customer service to higher up management!!!
1/5
TrustpilotGreat house but shocking customer service
Great house! But Avant Homes are painfully slow at getting snags fixed. My central heating system is still wired incorrectly (upstairs thermostats control downstairs rads for example) and I’ve been in the house over 9 months. No where near as good as other house builders for customer service.
1/5
TrustpilotAvant unfinished infrastructure to Roads, footpaths and drains
We have been in our new Avant house at Barley Gate near Chester-le-Street for 3 years.Avant have still not finished the roads, footpaths and drains on the development.Beware of Avant
1/5
TrustpilotExtremely Disappointed With Avant Homes
Extremely Disappointed With Avant Homes I Trusted Them With My Money To Buy A Family Home And Have Been Left Upset With A House Filled With Snags.I Email Them For 6 Months Straight And Get No Where.Customers Services are Down Putting After Many Emails Asking Them For Help To Fix Things I Get Very Short Reply's Back Thanking Me For My Email With No Mention Of Any Help. I Then Complained Into Avant Homes And Was Told To Take my Concerns To Nhbc.Which I Did After Another 6months Of Emails To Avant Explaining I Was Ina 2 Year Warranty With Avant Homes To Fix Snags.Without Any Staff Even looking Into My Concerns I Was Told Via Email The Home Passed Habitation And Again Take My Concerns To Nhbc,I Was Also Told I Signed The House Off On First Day I Moved In,But I Was Told By Avant Staff On The Day They Would Fix All The Issues In The 2 Year Warranty,Thats Why I Signed.Since Speaking To Nhbc I Have Been Told Nhbc Cant Do Anything Until Avants 2 Year Window Is up So I Have To Live With This For Another 1 Year,And My Friends Have Told Me To Fix Myself Because Nhbc Is Apparently The Same Attitude.The homes are handed over unfinished They Promise To Sort Their Mistakes & build to a low standard throughout. there customer service team is non existent and useless.THEY DO NOT CARE AT ALL. How this company gets away with this is beyond a joke.
5/5
TrustpilotFriendly
Friendly HelpfulInformative
1/5
TrustpilotMORE ISSUES WITH REFUSAL TO HELP
kitchen units bubbling after 6months of moving in. Been in 15months and now refusing to come and sort even though technicians and one of the boss’s said they are not right. Tried blaming us for not pulling a kettle and toaster out from under the units but this is not even the part that is bubbling. The worst experience ever! Keep your money instead of giving it to these! The quality of build and materials are absolutely shocking! They don’t show for appointments made or cancel at very short notice after waiting nearly 8 months! Absolutely disgusting! Don’t know how they are still in business
5/5
TrustpilotChloe at nexus point
Chloe at nexus point, Owlthorpe is exceptionally different. She is Professional, kind, patient, Honest and knows the development and the area very well. She patiently spent time and answered our lots of questions and addressed our worrying very well. To be honest she was my turning point to buy in nexus point and not buying elsewhere. I noticed that She also looking after other customers very well. I have not seen any body like her in my last 4visits in other new homes developments sales and after sales team in the past few month. My wife, my friend and I been there few times, we like the beautiful development and been looked after very well. Thank you very much Chloe for the exceptional and beautiful experience you engraved for me and my family. Thank you Avant Homes for putting such a professional and caring person in charge there. She presents and protects the brand name and quality very well. Thank you for the beautiful homes.
1/5
TrustpilotAvant Homes Mind Blowingly Bad Company
Mind Blowingly Bad Terrible Frustrating Company Avant Homes is Taking Advantage Of Customers!!Firstly before i continue with my review after reading other reviews on here, Its very noticeable that the 5 star reviews for avant homes are not real genuine reviews...there definitely is a clear pattern strangely of customers who have left 5 star reviews after only visiting the sales office??? Without even purchasing a house or anything at all from avant homes they come home and write a 5 star review about apparently helpful staff..massive red flagSecondly my house is a shambles of mess from defects top to bottom which to cut a long story short i was assured by avant homes after paying £300,000 odds they would rectify all the problems the house had but they have failed to do this even after a long battle of tennis messaging emails back and fourth.the problems are endless i have hired a building surveyor and professional snag management company specialising in snags for new build.Both reports detail the house is below standard and defected in many areas. I have taken avant homes to small courts already and won our case for our front door being that badly fitted it was a security risk against any home insurance policy.1 year later im still waiting for avant homes to come out and fix it.In court avant homes representative was asked to give a timescale on sorting the door which they legally agreed to be done in immediate timescale. like said 1 year has now passed and after speaking to avant homes this week i have been told there is no record on my avant property records for a door to be fixed and i was told if i am not happy to take it up nhbc.also to find out the rest of my snags have been signed off as completely.just to clarify here there saying someone has been out to fix the issues and has reported by to avant homes that these s called snags have been done which is impossible and 100% not the case. most of the snags havent even been looked ta by avant homes yet but they have been signed off as fixed and completed.what avant homes has done here is create a false record for my file on computer stating the snags have been all fixed, the person from avant homes in charge of file was the same person i complained about.so in total after a very long headache and waiting 30 days between emails from avant homes eah time and paying £300k for a home and being left with a house with issues everywhere i can say this company is shocking.so i called nhbc and they tell me nhbc cant step in intil a certain time limit has went by(to give the house builders avant homes a chance to fix the issues).then once by the time limit i have to meet with nhbc and house builders on site to come to a conclusion of moving forward.what i will say here after experiencing this is avant know exactly what they are doing when it comes to these policy's to not finish off work they should be doing.
5/5
TrustpilotVery friendly and good advice.
Rating only, no written review.
1/5
TrustpilotBeware all the fake reviews from Avant
Beware all the fake reviews that Avant are writing. Their houses and customer service is that bad.My house is dropping to bits and they dont do anything about it.
5/5
TrustpilotReally helpful and informative staff
Really helpful and informative staff, Louise in Sales office is amazing, helpful, has ideas, and nothing too much trouble, always welcoming and happy to help.The same goes for Chris one of the site manager, answered a few questions we had about the development, lovely helpful guy...x
1/5
TrustpilotAttempted cover up job to Exterior door Cill
What went wrong this time? In a litany of serious defects. Exterior front door cill: was damaged even before we moved in and was reported and should have been replaced. First they sent Plastic Surgeon contractors who cut out the damaged section and made up plastic which has bubbled after 2 months. Now they try to fit an over-cill 'repair' instead of replacing and doing the proper job. This is my THIRD new house..I've never experienced such dismally poor standards.
4/5
GoogleNew area for housing which looks good.
1/5
GoogleThey will flaunt their "5-Star Housebuilder" rating and "Designer" living, but in reality you will be inheriting yourself an abundance of snag issues and many headaches for years to come. Customer service will be helpful for the first 3 months of your purchase, but they will quickly forget about you after they have gotten a good NHBC rating within that period. Avoid at all cost.NegativeResponsiveness, Professionalism
4/5
GoogleGood new development and houses look to be of a high standard.
1/5
GoogleOnly gave it one star but would have liked to give it minus 50. Worst house builders I've had the misfortune to meet.
5/5
TrustpilotOur car unfortunately got a puncture…
Our car unfortunately got a puncture just as we were heading on to site. We needed to arrange recovery that took a significant amount of time. Mel was outstanding and keep us dry and warm even going the extra mile and making us a cuppa and a biscuit. She could not have looked after us better and also gave some great advice about the houses at these time.
5/5
TrustpilotClear and patient communication in…
Clear and patient communication in trying to get me a viewing. Great welcome on arrival, no pressure sell and very helpful. If plot is in my timescale I will buy from Avant for sure
5/5
Trustpilotsales assistant was very helpful and…
sales assistant was very helpful and explained everything perfectly, very welcoming and lovely person.
5/5
TrustpilotCelebrating
Very thorough appointment today with Zehra, friendly and professional, and very excited for our new house. Amie and Paul
1/5
TrustpilotWorst and rudest Customer Service ever
Came in my house, agreed that the issues are they fault, promised to come back and fix them and guess what. Not only not coming!!! refuse also to discuss . .. just stay away ! ! !
5/5
TrustpilotAvant Homes Barton Point, Kettering
Your Sales advisor Katy was really helpful. She went above board to make sure we were able to view the property we wanted to buy.She gave us good explanation on all that we needed to know about the property and the development as a whole.
5/5
TrustpilotGreat experience
Everything went to plan, lots of information given and more with our appointment on Sunday , looked after by Mary
1/5
TrustpilotIf i could give it no stars i would
If i could give it no stars i would. Nothing but problems. Faulty wardrobes that was highlighted to them a few months in. 2 years later the warranty was up and they cant do anything. As soon as your house is built and They're onto the next they're not bothered what state they leave your home in. Nothing but trouble from day 1!!
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East Kilbride has the most, with 1,759 reviews rated 3.7 out of 5, followed by Glasgow (Aurs Road) with 1,725.
The four Avant Homes Scotland West offices, by town:
