Trusted Agent profile
★★★★★
1,849 reviews across 4 offices and 2 platforms
Avant Homes Scotland East has four offices, in Midlothian, Penicuik, Dundee and Larbert. Together they have 1,849 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Scotland East's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotImpressive
Very helpful agent explained all we needed to know. Show home was impressive, well finished and decorated.
Thank you for leaving the review! We appreciate your kind feedback and are glad your experience with us was a good one.
5/5
TrustpilotBrompton Mews
Vicki Phelps the regional sales advisor from Brompton Mews was amazing with the process and gave you lots information and help.
Thanks for this review! We really value your positive feedback and are glad you had a good experience with us. We will pass your kind words on to Vicki, she'd love to hear it.
5/5
TrustpilotJacqueline is so helpful and great…
Jacqueline is so helpful and great service. She is good with the customers and to give what suitable for each customer according to their needs.
Hi! Thanks for leaving such a positive review, we will pass your feedback on to Jacqueline she'll be thrilled to hear it.
5/5
TrustpilotMy 5star review
My and husband I started our journey in search of a family home. Unfortunately we visited 2 new development in town and the experience we had was not a pleasant one. However our hope was renewed when a friend recommended Avant home to us and I immediately reach out to the sales rep (Vicki). From that moment I was reassured that my hopes of owning a new hope was restored. Thank you so much Avant home (here in stockton) for making sure that deadlines were met and for the excellent customer care service
Hi! Thanks for taking the time to write such a nice review, we are thrilled you had a great experience with us. We will pass the praise on to Vicki she'll be so happy to hear it.
5/5
TrustpilotHackett Grange - Fantastic Support from Julia
We are very happy to have reserved a spot at Hackett Grange in Radcliffe thanks to Julia Portington. Julia was very helpful, took time and care to go through our plot and how the process works and put us at ease with any concerns. Looking forward to everything coming together in the new house with her help.
Thanks for this positive review, we really value your positive feedback! We are glad you had a great experience with our team, we'll pass your praise on to Julia she'll be happy to hear it.
3/5
TrustpilotSuitable for some
Lovely, helpful staff member. Unfortunately the open plan design not for us, and some design issues. Some possibly better choices of design won’t be ready until later next year, so timing also not right. I don’t know why the heating was on full blast in the show home unnecessarily and all the lights were on - couldn’t wait to get out - and not good for the environment!
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotHoneyman Park -Jacqueline McPhee
We just popped in to get more information and the sales person did all her best to provide all the information and support us. As the result, we got a deal better than we expected and reserved our property. Generally, I would like to say, if you're looking for a property just give a call at least to get more information to find out all the possible options for buying a property. Thanks
Hi thanks for the review! We really value your positive review and will pass your praise on to Jacqueline.
5/5
TrustpilotVicki on Brompton mews has been…
Vicki on Brompton mews has been brilliant! Whenever I’ve needed advice she has always been there to support us. Any problem Vicki will try and sort it as best she can. Couldn’t have asked for better during this process! Thank you Vicki :)
Hi Cameron, Thanks for taking the time to write a review, we really value your positive feedback. We are super glad you had a good time with us and we will be sure to pass your kind words on to Vicki!
5/5
TrustpilotEvery experience I had was amazing
Every experience I had was amazing. Vicki was super supportive, helpful and always cheerful.I’m super excited I met her, and as a first time homebuyer, I couldn’t have asked for a better experience.
Hi Felicia, thanks for leaving such a nice review we very much appreciate your feedback. We will pass your kind words on to Vicki and good luck with your new home!
5/5
TrustpilotVicki Phelps
We have already get our keys yesterday and we have been assisted by our lovely sales advisor Vicki Phelps and helped us throughout our journey. She immediately responds to all our queries and gave us some lovely ideas for our new home. I definitely recommend her if you are a first time buyer because she is really very supportive to us along the way. We are very grateful to have her.
Hi Roselle, thank you so much for your positive review we really appreciate your positive feedback. Vicki will be thrilled to hear back from you, we will be sure to pass your praise on to her. Good luck with your new home!
5/5
TrustpilotFrom the moment we walked in
From the moment we walked in, we were greeted warmly by the knowledgeable and friendly Caroline. Caroline took the time to listen, provided expert advice, and explained the process in detail. What impressed us the most was the transparency and honesty exhibited throughout the process. She kept us informed and supported us every step of the way. Her exceptional service and dedication to customer satisfaction earned our admiration and instilled confidence in our decision.If you are looking for an exceptional new build in a delightful setting, enjoy the experience Caroline will provide as you go through your home's style & build, plot choice and design.
Thanks for taking the time to write such a positive review, we really appreciate it. We will pass your kind words on to Caroline, she'll love to hear it. Good luck in your new home !
5/5
TrustpilotVicky Phelps at Brompton Mews
Vicky Phelps at Brompton Mews, Catterick has been very helpful, professional and attentive of my needs in my search for a new house. Vicky’s service and regular communications has left me under no illusions that I’ve made the right decision. I’m so pleased that Vicky is looking after my property and assured that all my queries are covered. Thank you Vicky
Thank you for your positive feedback! We really appreciate it and are glad you had a great experience with us. We will pass your praise on to Vicky she'll be happy to hear it. Good luck with your new home.
1/5
TrustpilotSteer clear of avant homes.
Warning - do not buy from avant homes. Purchased a home in June, they are full of lies and deceit. They sell you a dream and deliver utter rubbish. 6 months In and we have 100’s of issues still. This to included legal Boundaries in the wrong place, walls been knocked down in the house due to drainage not been installed correctly, tiling wrong, kitchen units knackered, suppliers won’t work with avant homes, if your kitchen has an Ellis kitchen be careful as they will currently not work or supply parts to avant homes. Mould growth in a new build, drainage issues, driveway issues, garden issues, patios laid not fit for purpose, thousand of pounds in upgraded granite worktops installed like a jigsaw puzzle, avant directors after director visiting your home, main managing directing visiting your home, issuing hundreds of emails with promises of works but works what do happen are worse than the state the house was left in. Managing director of the region conceded they have failed but then still doesn’t put it right. Customer service lies, hundreds of emails chasing for updates to result in a legal case and a submission to the NHOS and NHBC. If this sounds like what you want to live through, sign up to buy. If not stay away.
Hi M Rop,We are sorry to hear that you are unhappy with your experience with Avant. The regional customer service team are aware of your complaint, and this is being dealt with by the team adhering to our timescales.Kind regards.
1/5
TrustpilotDont buy an Avant home
If I could give this a zero I would . What a truly horrendous experience, after moving into my property in June 23 I had a garden that flooded. I had to put a formal complaint in last November after being told several lies by this company about drains in my garden.one year on the problem is still not resolved and they refuse to do anything further. I have tried to escalate my complaint further but they don’t know who to escalate it to ?? The managing director Richard Hosie will have no communication with me at all. The complaints process is a joke at the customers expense. You have to fight to get all your snagging done which takes forever. What should have been a life changing move has turned into a horrendous experience this has been and so stressful. Do your research before you buy an Avant home they all look beautiful when you visit the show home but in reality it’s a different story.
5/5
TrustpilotChristmas had come early!
Christmas has come early!! After waiting for over a year, thanks to Caroline getting this sorted, two fabulous technicians came to my house today, Laura & Simon. They have rectified my very badly fitted kitchen, cured my squeaking floors and completed all of my outstanding snagging bits which have accumulated since I moved in. They both went over and above and to say I’m completed thrilled is an understatement! I can’t thank them enough for how hard they have worked and for the standard of work. Avant have definitely redeemed themselves!! I feel like I can finally settle into my property on Alma Place.
Hey thanks for leaving a great review, we really appreciate it. We are happy your experience with our team has been a good one! Good luck in your new home
5/5
TrustpilotSandy @ Westward Green
Sandy @ Westward Green What a breath of fresh air this lady is!! As I’m sure people looking at these reviews will know how overwhelming it can get going from new build site to new build site having the same conversations etc….. Out of all the sites we visited over the weekend (around 6 or 7) sandy met us with a lovely smile and a welcoming hand…after probably having a horrific commute to work due to the bad snow. She listened to our position and really made the experience personal. Again, out of all the sales advisors we spoke to sandy was the most knowledgeable and personable. Sandy truly set the bar for the rest of the sales advisors we spoke to over the course of the weekend and I must say other builders advisors did not come close to this lady! We visited the site again on Sunday to take another look at the show home and again we had such a warm welcome nothing was a bother for sandy, all of our questions were answered and actually after we came away we decided we wanted to be on this site and yes of course because we love the house but actually one of the main reasons was because of Sandy.We really hope to buy on this site but if for whatever reason it is not meant to be (plot & part exchange) we would recommend Sandy and Avant based on our experience alone!! Thank you so much Sandy
Hi Antonia, thank you so much for leaving such a great review we really appreciate it! We will pass on your kind words to Sandy, she'll be glad to hear back from you.
2/5
TrustpilotThe good and the bad
We love our house on Alma Place, it’s a gorgeous house and we have loved making it our home. The initial sales team worked well with us to secure our home, however, if you are reaching the end of the month when you’re due to complete and your solicitors aren’t quite ready, they will be very pushy and advise that they may have to forfeit your sale if it isn’t completed. We ended up spending an extra £1,000 to swap to their solicitors to ensure we were completed for them to meet their deadlines. Avant fixed our initial issues very quickly, including being plumed into hot water instead of cold etc, however, we have been fighting for some drainage on our drive since March, which was subsequently agreed and now there is ‘no record of this’ and the people we have spoken to have either ‘left’ or are ‘off sick’. We have tried to contact customer services multiple times via email and are met with no response. Our neighbours are also having the same issue. We have had issues with the site staff using our property for their equipment and making a mess from the site and this has not been rectified either. I am currently trying to speak with them regarding our heating system as that’s not working properly either… and we’ve only been in 6 months. You will find you really like your home, however the aftercare team do no such thing as ‘aftercare’. I’ve felt blatantly ignored, and even when I’ve had reassurance that I’m not being, I don’t believe it. Be wary is all I will say, and take it all with a pinch of salt.
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotFirst Class Service
We recently visited the show house and was taken around two of the properties by Lewis Simms. We found his approach and appearance very professional and we found him full of useful information and advice. Upon our return to the show house he processed the next stages for us in the same professional manner.Thank you Lewis we really appreciate all of your help.
Thank you for leaving such a positive review! We are thrilled you had a great experience with our sales team and will pass your praise on to Lewis!
5/5
TrustpilotImoressive
Sales team very helpful in showing me round completed home even though not a show home. Homes well designed.
Hi Graham! Thanks for leaving a positive review, we are glad you had a positive experience.
5/5
TrustpilotCoral at the Alma place Holmewood was…
Coral at the Alma place Holmewood was amazing with explaining and advising things with us and we are so excited to start our journey in our new home.
Hi Connor, thanks for leaving a positive review! We will pass your kind words on to Coral she will very much appreciate them.
5/5
TrustpilotJulia Portington Is Fantastic
We have just made a reservation on a new Appleton home on Wilbur Chase in Ruddington, Nottingham. All the way through the process JULIA PORTINGTON has been absolutely fantastic. Julia has been attentive, helpful and has been available at all times of the day to help with our numerous queries. Julia has kept us sane throughout the process, always keeping a smile on our faces when things got a little stressful.Julia is a credit to Avant, and I have no doubt that without Julia's professionalism, warmth and openness, we may not have actually secured the property that we were so keen to buy.Well done Julia, and thank you!
Thank you so much for taking the time to write such a lovely review. We will pass your praise on to Julia, she would love to hear your kind words. Thanks again and good luck with your new home!
5/5
TrustpilotHoneyman park no.17
We have just put a deposit down for a kelso at honeyman park. We are so excited! The journey has been stress free and our sales rep Jacqueline McPhee has been brilliant. She is always on hand to help and has communicated every step of the way. Jacqueline has made this process smooth for us. We can't wait to move into our new home :)
Thanks for taking the time to leave a great review! Good luck in your new home and we will pass your praise on to Jacqueline.
5/5
TrustpilotGood customer service
Good customer service,friendly staff,house was nice clean tidy and spacious
Hi Beatrice! Thanks for writing such a great review we are thrilled to hear from you.
5/5
TrustpilotExcellent service.
I moved to my new avant home in Easingwold six months ago. Although all my 'snags' at time of moving in were fully sorted within weeks, I recently found two, very minor, issues.I reported them to Customer Services and received responses from Gemma who arranged visits and kept me informed. The first job has been completed and the second is booked in. Both within 2-3 weeks.Many thanks Gemma.
Thanks for leaving a review and are happy you are having a positive experience with our friendly team! We will pass your praise on to Gemma.
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Midlothian has the most, with 1,810 reviews rated 3.7 out of 5, followed by Penicuik with 1,809.
The four Avant Homes Scotland East offices, by town:
