Trusted Agent profile
★★★★★
1,848 reviews across 4 offices and 2 platforms
Avant Homes Scotland East has four offices, in Midlothian, Penicuik, Dundee and Larbert. Together they have 1,848 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Scotland East's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotReally helpful and friendly Frankie at…
Really helpful and friendly Frankie at Greenlocke Place Leeds. Looking forward to getting into our new home. Get in nice and early to be able to add extra's. We got in after our new home was to far along so unable to customise asuch as we like. But that a choice we make not their fault.
Hi Jason! We are so glad you have had a great experience and we wish you all the best moving into your new home.
5/5
TrustpilotWe paid a visit to the Green Hammerton…
We paid a visit to the Green Hammerton Avant site. Lewis was extremely helpful in showing me around, although the property wasn't quite right for us, he still was happy to hear our thoughts and explore options that could suit our needs.
Thanks for coming to visit us at Green Hammerton. We are happy your experience with us was a good one. We will be sure to pass your feedback onto Lewis
5/5
TrustpilotGreat experience!
We have just reserved our new home with Avant and James was very helpful, friendly and explained the process well. Would definitely recommend and we can’t wait to move in!
Hi Mia, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto James.
5/5
TrustpilotCotchett Park- Thank you to Louise and…
Cotchett Park- Thank you to Louise and Patricia for being absolutely wonderful. Both ladies have been very easy to speak with and have helped to answer all of questions big and small! A pleasure to work with!
Hi Jenna, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Louise and Patricia.
5/5
TrustpilotChloe was very friendly and helpful
Chloe was very friendly and helpful A credit to Avant homes and very professional and knowledgeable
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Chloe.
1/5
TrustpilotTERRIBLE CUSTOMER SERVICES
After sales customer service is shockingly bad! 2 years of fighting for snagging issues to be rectified! Lie after lie from them. Calls and emails ignored. Appalling attitude from customer services team. Such a shame as we love our home and the area we live in, and would have otherwise been very happy! It must cost them more money paying customer services staff to fight with you than if they just fixed the issues. Extremely poorly run company!
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotWonderful Customer Service Experience-Louise Coleman
Louise Coleman deserves special mention for her incredible customer service. Her attention to detail, friendly attitude, and insightful advice from the very start of the process to date have been simply amazing.Thank you for the support provided so far; we truly appreciate it.
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Louise.
5/5
TrustpilotRadfords Meadow, Micklefield Leeds
After going around all the newbuild houses in the area for over a year, my partner and I fell in love with a style of house on the Radfords Meadow site in Leeds. Louise was the first face we saw and spoke to and was she was so friendly and helpful. Every time we rang Louise or called up on a busy weekend when she was snowed under, she always made sure she had time for us and helped us with any questions and queries we had. On completion and receiving the keys, the whole Avant team on site were very welcoming and couldn’t do enough for us. The site managers, Brett and Matt have called in several times to check everything is ok and to see if there is anything they can help with. Any issues we’ve had have been rectified straight away, and any that can’t be sorted there and then are dealt with in good time. Nothing is too much for Brett or Matt and it’s really good to know that we have them around to assist us. To say they all have very stressful jobs with hundreds of customers to deal with, along with Louise too, they always have smiles of their faces and it shows that customer satisfaction is their number one priority! Thank you guys, we are in love with our new home, and we couldn’t have done it without you! Could not recommend you enough to everyone!
Hi Rebecca, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Louise.
5/5
TrustpilotJames was incredibly helpful
James was incredibly helpful, knowledgable and communicated great.
Hi Simon, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto James.
5/5
TrustpilotQuick efficient and tidy service
Andy Jones fixed our sink and he was helpful, friendly, and professional. Thank you so much.
Hi Madison, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Andy.
5/5
TrustpilotLaura has always big a great help and…
Laura has always big a great help and full of knowledge. I always receive updates when required and Laura never has any problems taking our calls to discuss the new development coming up soon.
Hi Kieran, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Laura.
5/5
TrustpilotJulie has been amazing
Julie has been amazing, helping us with the whole process of buying our new home. She has gone out of her way to keep us informed.
Hi Cheryl, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Julie.
5/5
TrustpilotBrompton Vicki Phelps
Brompton Vicki PhelpsGreat help, went above and beyond, explained the whole process clearly, and helped me reserve a house efficiently.
Great to hear Chi! Thanks for leaving a review
5/5
TrustpilotExcellent visit
Visited the Easingwold development on Saturday. David was very helpful and informative and answered all our questions. We were made to feel welcome even though we hadn't booked. Showhome was beautiful too.
Hi Rachel, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto David.
5/5
TrustpilotVicki is awesome!
Had an appointment today with Vicki who was so welcoming and friendly! Really appreciated her honesty and providing us with so much great information to help us make a decision! Highly recommend!!!
Hi Sian, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Vicki.
1/5
TrustpilotDisgraceful company
Absolute scumbags. They refuse to finish the Balfour park estate in newcraighall despite it being completed years ago. Excuse after excuse. Get customers money then it’s a big f you. No avant customer would ever deal with them for a 2nd time
5/5
TrustpilotVery friendly and helpful
Very friendly and helpful, explained everything clearly and answered all of my questions!
Great to hear Chi! Thanks for leaving a review
5/5
TrustpilotMoomag
We have been dealing with Angela Kingsley and i cannot tell you what a great experience this has been, her knowledge is second to none and a real asset to Avant we havent finished the journey as yet but the journey so far has been good thanks to Angela
Hi Margaret, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Angela.
5/5
TrustpilotFirst time buyers experience
The company have done amazing helping us buy our first home and so supportive for first time buyers that’s don’t have a clue what they are doing 😂 constantly giving us updates of a future home which we love! Don’t have a bad thing to say about them.
1/5
TrustpilotAvant homes are definitely now not a…
Avant homes are definitely now not a quality builder They have recently been bought outThey are producing substandard properties and selling properties with known structural issuesI have recently purchased a property from them and was the worst decision of my life. Look at other builders please do not be in the position I am in
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotJane
Jane, Neil and Andrew were outstanding in helping us with the process of moving into our new home. Jane was particularly helpful and patient with correspondence whist I was working away for long periods, making sure that my wife was looked after with all planning and decision making. There has been, and continues to be fantastic support from the whole Avant team.
HI Jane, thanks for taking the time to leave a positive review. We are happy to hear your experience with us was a good one. We will pass your feedback onto Jane, Neil and Andrew.
5/5
TrustpilotTrinity field developer has better…
Trinity field developer has better homes for allChloe is nice person
Thanks for your review, we will pass on your praise to Chloe
5/5
TrustpilotTrinity Fields development …
Trinity Field estate is better off than estate in RetfordThe sales rep Chloe is a professional
Thanks for your feedback we will pass this onto Chloe!
5/5
TrustpilotThanks Andy
Andy came to fix our front door, he was really helpful & explained the problem to us. Fixed it quick & left no mess! Thanks Andy
We appreciate your feedback thanks for leaving a review. We are thrilled you had a good experience and will be sure to pass this onto Andy!
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Midlothian has the most, with 1,809 reviews rated 3.7 out of 5, followed by Penicuik with 1,808.
The four Avant Homes Scotland East offices, by town:
