Trusted Agent profile
★★★★★
1,822 reviews across 2 offices and 2 platforms
Avant Homes Midlands has two offices, in Derby and Swadlincote. Together they have 1,822 reviews on two platforms, rated 3.7 out of 5 overall.
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Avant Homes Midlands's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAvant Meeting Service 10/10
Katie at Avant Homes Altofts was so helpful at our meeting, she guided us through everything and was so reassuring. Every question we had asked was answered thoroughly. We could not thank her more, as first time buyers this process is stressful but she put us at ease. We thank her so much 🥰
1/5
TrustpilotSarah was extremely rude
Sarah was extremely rude and unprofessional. We were repeatedly given inaccurate information which caused nothing but frustration and wasted our time. Despite raising concerns, nothing seemed to be done to address the issues. The whole experience was handled poorly and has left our family extremely disappointed. Customer service should be built on honesty, respect, and clear communication, and unfortunately none of those were shown in our dealings with Sarah as she had no interest whatsoever. Absolutely poor customer service
5/5
Trustpilot(Shelby)
My experience with avant wasn’t too good until I got in touch with Shelby. I was told numerous times that I would be called back etc by other team members but that never happened. But Shelby went over and above to help me out and got me information I needed quickly with moving house. You are a great representative of your company Shelby, thank you again.
5/5
TrustpilotAvant homes works to satisfy customers…
Avant homes works to satisfy customers requests tirelessly to make quality and excellent deliveries
2/5
TrustpilotAfter Sales Poor, Sales Team Great
We could not fault the sales team, they provided clear updates and we very professional throughout. Since moving in is where the experience really changed, instantly fell into multiple issues and they continued to grow over time. A lot of the issues were cosmetic, which you may expect but we had some plumbing issues that we would consider a major issues especially as these had passed through quality control. When we first moved in the Site Manager handled these issues really well but when they felt these were 'resolved', customer service went dark. We have had several e-mails not acknowledged and no resolution sorted for a large proportion of these issues, with new ones added including fascia issues which we noticed once it rained potentially leading to damp in the future if not resolved. Only reason this is not a 1 star is for the Sales Team, they have been significantly let down by the after care team.
We're disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information we have requested through Trustpilot, which you should receive via email, so that we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
5/5
TrustpilotAltofts Acres
Katie at Altofts Acres has been so helpful in my home buying journey, I have received regular updates from her about the property and whenever I have been to see Katie at the site she is always so friendly and welcoming.
1/5
TrustpilotDangerously unlevel garden roof…
Dangerously unlevel garden roof dripping floors replaced repaired still awful broken bricks paint all over woodwork dripping roof and gutterings over 100 calls in excess of 50 visits and multiple other issues including both bathrooms leaking washer dryer not working 9 months in still all of the above outstanding so many repairs carried out and still not sorted all issues present on the day we moved in
We're disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information we have requested through Trustpilot, which you should receive via email, so that we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
1/5
TrustpilotI have been trying for SIX WEEKS to get…
I have been trying for SIX WEEKS to get a complaint escalated after contractors didn’t show up. I received an accusatory email and yet another attempt to get decorators out to the house, despite their needing work done that will require a painter afterwards - a waste of my own time and the decorators time. I have asked six separate times to have my complaint taken further and yet not a single thing has been done to this effect. I phoned the call centre last week, after being promised contact that didn’t happen, and was again promised a call today. I got an email 15 minutes before the call centre closed today to say that they’ve booked in a THIRD walk through in the space of 2 months. WHAT IS THE POINT?? On top of this, they had no idea who was supposed to be calling me. They only emailed me today in response to the email I sent back after being accused of damaging my own home. Why can’t you just do as you say? So now, after waiting all day for another call that hasn’t happened, I am still no further forward. It is absolutely impossible to get anywhere with Avant. The contractors either don’t show up or don’t complete the work. Worse yet, they try to hide the previous terrible work and call it a day. We’d be here all day if I listed every time we’d been let down by Avant. But it’s getting to the point where I have the time. Avant take your money and run. They have completely ruined the experience of buying our first home.
1/5
TrustpilotOdettes point Keighley Shan lane ,the…
Odettes point Keighley Shan lane ,the staff (Sarah)very rude and unprofessional.
2/5
TrustpilotExtremely disappointing experience with Avant Homes.
We are very sorry about the experience you had with us. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information we have requested through Trustpilot, which you should receive via email, so we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
1/5
TrustpilotVery disappointing experience in keighley Shann park
Very disappointing experience with Avant Homes, Odette’s Point, Keighley
5/5
TrustpilotRhianne
Tha Avenue, agent Rhianne was amazing and very helpful. Nothing was too much trouble.
Thank you for your wonderful 5-star review about Rhianne! Kind regards, Avant Homes
5/5
TrustpilotEarls Park Avant Homes
Louise and Leah from Earls Park were both fantastic! They made our first time buying experience a wonderful experience. Compared to other developments that we have checked, They were the most friendly, professional and helpful in answering all questions we had. They are both an absolute asset!
Thank you for taking the time to write a review about your experience. We are very happy to hear that Louise and Leah made your journey easier. Kind regards Avant Homes
5/5
TrustpilotWonderful experience with Louise
Wonderful experience with Louise. She pulled out all the stops to get us our home - Thankyou
Thank you for your positive feedback about our colleague Louise and for your fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotReally good job plastering for us
Really good job plastering for us! Thank you Darren :)
Thank you for your great 5-star review about Darren! Kind regards, Avant Homes
3/5
TrustpilotAvants communication and organisation…
Avants communication and organisation was terrible, we had people come to the door for works we were not informed of. Expecting a simple drain check but ending up with walls being drilled into. We understand this needed done but the fact that nobody though to tell us or explain why is absolutely appalling and, sadly, very much in line with overall experience with Avant to date.
We're disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information we have requested through Trustpilot, which you should receive via email, so we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
4/5
TrustpilotMy experience buying with Avant has…
My experience buying with Avant has been good. Keiran at Hackett Grange in sales was a highlight of the process. 5 stars for him! He's knowledgeable, friendly, endlessly helpful, couldn't ask for anymore.
Thank you for taking the time to write a review about your experience. We are very happy to hear that Keiran made your journey easier and gave you a great experience with us! Kind regards Avant Homes
5/5
TrustpilotHelen made time for me to show me the…
Helen made time for me to show me the property. Explain my options and started the process of the purchase at Shelton Park
Thank you for your lovely feedback! We are delighted to hear that Helen provided you with an excellent experience. Many thanks, Avant Homes
5/5
TrustpilotBeen to see Louise at earls Park
Been to see Louise at earls Park, she was fantastic, so helpful and friendly and fill of knowledge 😀
Thank you for your excellent review about Louise! We are very glad to hear you had a good experience with us. Kind regards, Avant Homes
5/5
TrustpilotFirst time buyers
We have just moved into our new home at Hackett Grange and so far we are very impressed. The sales process from beginning to end has been fantastic, Keiran has been amazing throughout, as first time buyers we have felt so supported from the first appointment to the day we got the keys. We were very unsure at first buying a new build due to the negative experiences you hear. However, so far our expectations have been exceeded with any issues being dealt with promptly and efficiently. The team have been great so far, definitely recommend.
Thank you for your lovely feedback about Keiran! We are delighted to hear you had a great experience with us. Many thanks, Avant Homes
1/5
TrustpilotSince purchasing out home from Avant…
Since purchasing out home from Avant Homes (Honeyman Park development), we have been faced with nothing but issues, both with the property itself and with the company's customer service.
Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. Please could you respond to the information we have requested through Trustpilot, which you should receive via email, so we are able to escalate the matter to the appropriate team for further investigation. Kind regards, Avant Homes
5/5
TrustpilotJulia at Lawrence Point was very…
Julia at Lawrence Point was very friendly and helpful
Thank you for your wonderful review about Julia! Kind regards, Avant Homes
5/5
TrustpilotCheryl was absolutely fabulous…
Cheryl was absolutely fabulous throughout the whole process at Richmond Heights. Very knowledgeable and helpful and answered every question honestly and professionally.
Thank you for your lovely feedback! We are delighted to hear that Cheryl provided you with an excellent experience. Many thanks, Avant Homes
1/5
TrustpilotTerrible customer service
So terrible customer service. They keep delaying everything for us. We have been following up since last 10 months and still they dont respond. Once the house is sold they keep ignoring you. Never ever buy house with Avant. We are in Darach fields Robroyston, Glasgow. Please stay away from this development.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Derby has the most, with 1,740 reviews rated 3.6 out of 5, followed by Swadlincote with 1,663.
The two Avant Homes Midlands offices, by town:
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