Avant Homes Midlands reviews in Derby and Swadlincote

★★★★★ 5/5

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Hackett grange

We recently purchased our first home at Hackett Grange in Radcliffe on Trent and had a great experience with Keiran, Zehra and the avant team. As first time buyers we were quite apprehensive about the entire process particularly with buying a new build, however Keiran ensured that we had a really smooth experience. He doesn’t just look at you as a customer, but really cares about you as people and will go above and beyond to ensure that you’re home buying journey is as smooth sailing as can be. He is incredibly knowledgable in all areas, approachable and friendly. What really impressed us was his dedication to provide us weekly updates regarding our home and his prompt responses to emails and queries. This is something we found other new build developments really lacked. The avant team (particularly Tracy and Neil) have been great when dealing with any snagging and have been fab at communicating with us throughout the entire process. Would highly recommend!

NB · 28 September 2026 · Avant Homes Midlands Derby

★★★★★ 5/5

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Excellent service

Julia at Lawrence Point was fantastic with both her knowledge and patience. We now have a bit more knowledge to start our buying journey. Thank you

Jack · 27 September 2026 · Avant Homes Midlands Derby

★★★★★ 5/5

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Exceptional experience with Hackett Grange

Everything about our experience with Hackett Grange and Keiran has been outstanding. My husband and I are buying a home here and the professionalism, support and kindness of the team has been exceptional. As first time buyers, the prospect of buying a house was incredibly daunting but we were immediately put at ease and any questions or concerns we had were promptly addressed. Keiran really knows his stuff and it’s clear he genuinely cares about the customers he works with. I would definitely recommend this development!

Delara · 27 September 2026 · Avant Homes Midlands Derby

★★★★★ 5/5

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Louise and leah

Went to earls park estate today to look around the show home. Louise and leah the 2 ladies there were an absolute delight, friendly, chatty and gave us some much information. Gave us lots of options and lots of information to take home also. They couldn't do enough for us. We gained more information from louise then any of the other new build developments we've been and trust me we've been to a few. Thankyou ladies for being so nice.

Mrs · 26 September 2026 · Avant Homes Midlands Derby

★★★★★ 5/5

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The whole team was very helpful

The whole team was very helpful, answered all my questions and quick to respond to emails. They made my journey towards getting a new home very stress free.

Adenike · 26 September 2026 · Avant Homes Midlands Derby

★★★★★ 5/5

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Katie and the team at Altofts Acres

Katie, Andy and the team at Altofts Acres have been incredible during our first time buying process! They made the process easy, quick and as least stressful as they could make it! Katie and Andy were also always so kind and welcoming!

Beth · 26 September 2026 · Avant Homes Midlands Derby

★★★★★ 1/5

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I would not recommend Avant homes to…

I would not recommend Avant homes to anyone at all as the quality of the houses are substandard and after completing on my property and having assurances made by the customer care dept to do work, they do not do the work but try and fob you off with repairs to brand new products. And the customer care dept should be renamed, We do not care dept As they do not care you have spent a considerable amount of money buying your new home that by the way should have been completed 2 months before I actuality completed So stay well away from Avant homes is my advice. I would give zero stars if I could and also wish I had never come across Avant homes let alone buy one of their houses !

Carl · 25 September 2026 · Avant Homes Midlands Derby

★★★★★ 5/5

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Andy Jones at the Tranent site always…

Andy Jones at the Tranent site always does 5 star work no matter how small the job and is always happy to help with any other issues. On top of that he has great chat, always a delight to see him 😀

Geni · 25 September 2026 · Avant Homes Midlands Derby

★★★★★ 5/5

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We’ve now been living in our new build…

We’ve now been living in our new build home at Avant Homes Hackett Grange development for just over a year and I wanted to take the opportunity to say how much we’ve appreciated Keiron’s help and support during that time.

Lucy · 24 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Your customer service was great

Eyi · 24 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Don’t believe the other reviews

Don’t believe the other reviews. Avant Homes are a cowboy outfit. Since we purchased our home in 2021 (Hawfinch Place) we have made several improvements to our home and have utilised the services of a local odd-job tradesmen to implement them. He has frequently been left speechless at the ineptitude and stupidity of the original builders. They will leave no corner uncut. The coup-de-grace was when we arranged to have solar panels installed. The installer notices a hole in the roof (which allowed birds to access our attic in the spring) and more seriously that many of the roof tiles were damaged with hairline fractures, as if the whole batch of tiles was faulty. Avant Homes response to this: “unfortunately we do not cover broken tiles under our warranty…..this will be down to homeowners maintenance”

Duncan · 23 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Great at Fixing Snags

Andy Jones is Great! Super helpful, friendly, and professional. Nothing is ever too much trouble and he goes out his way to make sure everything is sorted. Many thanks!

Lucas · 23 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Amazing experience moving into our…

Amazing experience moving into our first home as a married couple, Toni has been absolutely fantastic and could not thank her enough

Kara · 22 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Drew was very helpful from the…

Drew was very helpful from the Greenlock Place, Leeds. She explained everything to us and had patience with all our questions. The only disappointment I had was since last year I have been enquiring about The Dalton and was reassured I was put on a list to be notified asap when The Dalton was released but that never happened. Thankfully we have been randomly checking your website and saw that The Dalton was released. Otherwise we most likely would have missed the opportunity to purchase the property. This service could be improved.

Chan · 22 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Andy has attended our property a few…

Andy has attended our property a few times to resolve our snagging issues. Nothing is too much trouble for him, he is polite, professional and takes pride in his workmanship. He is a real credit to the Avant Customer Care team.

Chloe · 22 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Keiran at Hackett Grange, Nottingham

I recently purchased a property at Avant Homes Hackett Grange development. After visiting most (if not, all) other new build developments in Nottingham, this development not only met my criteria but the customer service I received from Keiran was second to none all throughout! Keiran is very passionate about his role and genuinely cares about you, your home, your requirements and will do everything he can to make the process of buying a new home as smooth-sailing as possible - this was particularly important for me as a first time buyer. Keiran is kind, honest, approachable and knowledgeable with significant experience - which are exactly the qualities you want in a sales advisor when making such a big investment. Keiran's communication is clear and prompt, with regular weekly updates on build progress. I would also like to mention Laura Davies and Zehra the sales manager who were also incredible throughout and worked to ensure we were able to overcome any hurdles. The site team work efficiently and in my experiences, to a very good standard. The aftercare so far has been great too. Tracy is very efficient at organising visits to view and organise repairs of any snags. I would highly recommend considering this development and Keiran as your sales advisor for a positive experience - I recommended a friend who purchased a property have also had a similar experience to myself. Thank you to all at Hackett Grange.

AA · 21 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Joiner

Andy the joiner has been to us a few times to do snagging repairs. He is friendly, good at his job and makes sure the place is spotless after. He is a real asset to Avant homes.

Lee · 21 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Door repairs

Dave Mcally top bloke, came to sort my bedroom door which he done in no time - then also fixed my daughters bedroom door. Top bloke and has excellent workmanship. Highly rate.

Carl · 21 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Kieran at Hackett Grange was very…

Kieran at Hackett Grange was very helpful from the beginning. As first time buyers, we had many questions but he was very helpful all the way through. He was also exceptionally well with our little one and she enjoyed the visit as much as we did

E · 21 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 4/5

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What we liked

What we liked - project, pricing, floor plan etc…

Radhika · 20 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Paul- Excellent Service

We couldn’t thank Paul Elliot more at Willington for the process of buying our first home. He has been so helpful throughout the whole process and always going out of his way to go above and beyond. Absolutely amazing service

Kacey · 20 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Ruby at Seely Fields has been…

Ruby at Seely Fields has been phenomenal with supporting us through this journey. She has provided us with plenty of information throughout the process of viewing different plots which helped us make an informed decision when reserving. During our reservation appointment, it was clear Ruby was very knowledgeable and she gave us an incredibly detailed breakdown of all the relevant information we needed. Thank you!

Becky · 20 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Avant Meeting Service 10/10

Katie at Avant Homes Altofts was so helpful at our meeting, she guided us through everything and was so reassuring. Every question we had asked was answered thoroughly. We could not thank her more, as first time buyers this process is stressful but she put us at ease. We thank her so much 🥰

Neve · 19 September 2026 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Sarah was extremely rude

Sarah was extremely rude and unprofessional. We were repeatedly given inaccurate information which caused nothing but frustration and wasted our time. Despite raising concerns, nothing seemed to be done to address the issues. The whole experience was handled poorly and has left our family extremely disappointed. Customer service should be built on honesty, respect, and clear communication, and unfortunately none of those were shown in our dealings with Sarah as she had no interest whatsoever. Absolutely poor customer service

Ayra · 17 September 2026 · Avant Homes Midlands Swadlincote