4/5
TrustpilotGood experience so far
Lewis has so far provided a good service and helped show me around and answer questions
Trusted Agent profile
Avant Homes Midlands estate agents in Derby and Swadlincote
★★★★★
1,827 reviews across 2 offices and 2 platforms
Avant Homes Midlands has two offices, in Derby and Swadlincote. Together they have 1,827 reviews on two platforms, rated 3.7 out of 5 overall.
Our offices
Avant Homes Midlands's two offices, most reviewed first. Each has its own page.
Latest reviews from every Avant Homes Midlands office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotHoneyman Park 5***
Myself and my partner were exploring all options of homes and were hesitant to view a new build. We were really unsure of the process and what options there were as our home is currently on the market. I enquired about Honeyman Park and we were lucky enough to have Jacqueline McPhee contact us. Jacqueline was patient with us and fully explained our options.We are always cautious in sales situations and can be easily put off by pushy sales tactics but Jacqueline really made the experience so positive and about us rather than the development. Jacqueline is so personable and we're really grateful that she will see us through this process. I am genuinely thrilled with the service we have been given and cannot sing her praises highly enough! We're over the moon with our reserved plot and all the guidance, advice and support Jacqueline has already provided and no doubt will continue to!
5/5
TrustpilotPenicuik Development - Andy Jones
Andy Jones came to do work on the property and was absolutely superb. Did a number of little jobs all in one go and was very friendly and got everything sorted very quickly and very efficiently. Guy was a credit to the company.
5/5
TrustpilotWent to Copper Gardens to reserve a…
Went to Copper Gardens to reserve a plot. Andrea was fantastic with us and was very knowledgable answering any questions that we had. We were made to feel welcome and everything was explained on the next processes.
5/5
TrustpilotAvant Honeyman Park
Absolutely lovely customer service! Jacqueline is amazing, she is caring, smart, fun and friendly. Loved how she helped with the smallest details to make our home special. Very pleased with choosing Avant services.
1/5
TrustpilotRedlands park estate in swaffham is now…
Redlands park estate in swaffham is now suffering from avant homes lack of customer care and maintenance.Public areas on this estate have not had their grasses cut for months and now resemble forest land.They do not respond to customers!!!!!
5/5
TrustpilotVIP TREATMENT
My wife and I where very pleased with the professionalism of Miss Chloe. Despite the fact we were one hour before time, she automatically adjusted to our time. She then proceeded to show us around; we visited 2 homes. We were impressed by the futures, all our questions were answered. We really felt special as we were given VIP treatment.
5/5
TrustpilotWe have very recently been dealing with…
We have very recently been dealing with a sales adviser at Cadley Village Swadlincote by the name of Poppy. Poppy is so very professional, pleasant, helpful, patient and likeable. We get the feeling that she really cares about customers and does all she can to provide information to help make important decisions. We are very grateful for Poppy's help and patience so far. Thank you. Carol & Paul
5/5
TrustpilotHoneyman Park
Our first visit to Honeyman Park to see Jacqueline McPhee was positive and enlightening. We were made to feel at ease and she answered any questions we had. She is very knowledgeable and confident in what she does. Talked us through every step and assisted us with incentives with the property. We are looking forward to our second visit to pick our flooring, kitchen etc. Jacqueline is always at the end of the phone or email. Can’t fault our service.
5/5
TrustpilotBradley Point
Bella at Bradley Point has been excellent, really well informed and answered all our questions. Took the time to show us round property twice and explained the buying process options really clearly so could make an informed decision. Currently progressing sale and regularly keeping in touch with progress.
5/5
TrustpilotBrilliant staff
Andy Jones and Ronnie Keating carried out several repairs in our home and on every occasion did an absolutely brilliant job! Excellent customer service, great attention to detail and both super lovely guys. Huge thanks for all your help, Andy and Ronnie.
5/5
TrustpilotMonkswood 1000000/10
I have just made the life changing decision to move out of my family home and into my very first home all on my own! I visited lots of developments in the same area having lived here with my family for 20 years. I visited Monkswood several times after I had seen the house type I fell in love with and also was taken round one that had just had the kitchen put in as they only have a 4 bed show home. I have spoken to many sales advisors from many developers and none have been as lovely, friendly, helpful as Lisa is! She honestly made the whole experience 10000/10. It was like having a friend in the sales centre who I couldn’t wait to tell the mortgage had been approved and I had exchanged contracts. I wanted a different kitchen layout to the one on plans, and Avant made it happen with no fuss. The after sale care has also been 10000/10. Ian and Dave are extremely helpful, and they always wave or say hello when they’re passing and always make sure everything is ok. They are very friendly and welcoming, I have both their numbers if anything goes wrong - and they always keep you up to date on the progress of anything! I cannot fault the majority of the workmanship inside, especially the bathrooms. I’ve had some snagging as is expected but very minor such as windowsills need touching up and the mastic needs redoing in the hall. Zara is very responsive and helpful! My washer switch didn’t work and they were round the same day I reported it to fix it! Avant homes for my first home has been 100% the best choice I have made. Lisa, Ian, Dave and Zara thank you, and anyone reading this just buy the house!
5/5
TrustpilotExcellent Team Member - Louise Fell
Today, we had the pleasure of meeting Louise Fell, an Avant representative at the Jackton Green Development. We showed up half an hour before our appointment but Louise welcomed us right away. Not only is she professional but she has a very friendly demeanour which is essential when selling a home to prospective buyers. Given the fact that buying a home can be one of lives stressful occasions, it is essential to build a rapport with the potential buyer. She is very informed of the site, giving important advice on the property and even providing a contact for a mortgage advisor. She has gone above and beyond and it is clear to see that she has a passion for real estate. Recently, when looking for a property, we have come across salespeople who behaved in different ways and unfortunately we felt like a nuisance most of the time. A robotic approach to merely show the property, offering next to no explantion of the benefits of buying with them and other important considerations. On the other hand, Louise was patient and kind, answering every question making us feel reassured. Given the fact that a salesperson is a representative of a company, Avant is very lucky to have such an employee. Louise is a breath of fresh air and if we decide to buy from Avant homes, she will be the advisor for us and any friends that are looking for a new home.More often than not, it can be difficult to write a review, however, we couldn’t leave her efforts unnoticed. Thank you Louise for all your help and we hope to see you in the future.
5/5
TrustpilotJacqueline from Honeyman Park Armadale…
Jacqueline from Honeyman Park Armadale was extremely professional. She was very friendly and helpful and explained the process of buying a new house very clearly. She was genuinely interested in helping me choose a suitable plot for my needs.
5/5
TrustpilotExcellent experience with Avant homes
To this stage so far, I'm having good experience with Avant homes (Monkswood). The team members made my movement to the new home far easier than expected. Special thanks to Dave, Ian, Zara & Lisa. They're lovely. I would recommend anyone that wants a new home, to have a chat with Avant homes.
5/5
TrustpilotGreat communication
Great communication. All questions answered, very helpful.
5/5
TrustpilotWhat a great experience
What a great experience! Everybody was very friendly and helpful all the way through from initial talks about the site, picking a plot, reserving the plot, picking items for our new home and moving in. What a lovely team they are at Hay Green Park.
5/5
TrustpilotSandra Scott has been Outstanding and…
Sandra Scott has been Outstanding and Amazing (Westwood Green Willington Avant Homes).Sandra has gone above and beyond our expectations making sure we were totally satisfied and happy with the process of building our new home and keeping us updated at all times.Sandra has been very professional and has explained everything thoroughly to us in a very relaxed and friendly environment. We could not have been happier with our experience so far, Buying a house can be a very stressful experience I am stress free and my young daughter and I are so excited to move into our new home and our new beginning at Westwood Green Willington.A very big thankyou Sandra from Mark and Anya
5/5
TrustpilotVery helpful and a big help with our…
Very helpful and a big help with our move.
5/5
TrustpilotAfter care Lowry Park
Stephen arnell has been to my property multiple times to provide after care (plastering/decorating/and inspecting other issues reported) since buying the property. His work has always been to a high standard and he is always sociable, polite and friendly. The entire after care team for Avant have tried their best to fix issues when they have arisen and have sent people out to inspect before assigning the relevant contactor.
Agent replied · 10 June 2024
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotAvant summerville quarter
Avant summerville quarter. For a first time buyer, they gave us excellent and outstanding service in our journey on building a new home for us. We would also like to recommend our sales advisor Vicki Phelps for helping us out in every possible way and giving lovely ideas to our new home. I was completely impressed by her professionalism and excellent customer service. We are greatly thankful for their services.
5/5
TrustpilotAvant - Bradley Point. Amazing work by Nick & his team
Fantastic job by Nick and his team at Avant Homes - Bradley Point. Always going above and beyond our expectations making sure we were satisfied and happy with how things were. Nick and his team work quick and efficiently having our back patio finished within less than 45 minutes of us making the call. Not to mention the high standards of the work they’ve done on the rest of the house. Blown away how immaculate the house was with all jobs professionally finished, leaving no stone unturned. We’re both extremely happy to have had Nick as our site manager making sure everything was complete to the highest of standards. Leaving us with our perfect dream home. Not to mention all snags were fixed within the week of reporting them.
5/5
TrustpilotAvant team member
Avant team member, Andy Jones, came and carried out a complex repair and did a fantastic job. A friendly and likeable character, he also took the time to play with our young daughter before he left! Thanks again, Andy.
5/5
TrustpilotExcellent
Excellent I have just moved into an Avant homes new build. The process was amazing from start to finish. Lisa and Fiona the sales representatives have been so friendly and helpful. Bob Jarvis the site manager has gone above and beyond to help us. As with all new builds you get snagging issues. Bob has made sure most of these issues have been resolved within the first week absolutely amazing I would also like to mention Adam another site manager who has been so helpful. Avant homes you have excellent staff working for you! Can’t fault Avant homes. The houses are beautiful.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Avant Homes Midlands
Which Avant Homes Midlands office has the most reviews?
Derby has the most, with 1,744 reviews rated 3.7 out of 5, followed by Swadlincote with 1,667.
Where are the Avant Homes Midlands offices?
The two Avant Homes Midlands offices, by town:
- Derby: Cotchett Village, Derby, DE3 0DN
- Swadlincote: Cadley Village, Moonstone Way, Swadlincote, DE11 0BB
