5/5
TrustpilotImpressive service
Good service provided by Lewis! Hope we can buy a new home soon.
Trusted Agent profile
Avant Homes Midlands estate agents in Derby and Swadlincote
★★★★★
1,824 reviews across 2 offices and 2 platforms
Avant Homes Midlands has two offices, in Derby and Swadlincote. Together they have 1,824 reviews on two platforms, rated 3.7 out of 5 overall.
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Our offices
Avant Homes Midlands's two offices, most reviewed first. Each has its own page.
Latest reviews from every Avant Homes Midlands office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotFantastic customer service Andy Jones
Quick, highly professional work completed to the highest standard by joiner Andy Jones at Carnethy Heights, Penicuik. Not only did he complete work as agreed, but also identified other issues at the same time. He logged a follow up job to be completed shortly. Fantastic customer service! We wouldn’t hesitate to recommend him for any joinery work.
Agent replied · 23 October 2024
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Andy.
5/5
TrustpilotJacquiline was really kind and…
Jacquiline was really kind and helpful.Addressed all questions.
5/5
TrustpilotJacqueline McPhee - at Honeyman Park Avant Homes
Jacqueline McPhee at Honeyman Park is truly amazing! As a first time buyer and buying on my own, I was extremely nervous regarding the whole process. However Jacqueline has made everything so easy, she’s able to answer any questions I may have and always available either on the phone or email. Can’t recommend Jacqueline and the Honeyman Park site enough! Im so pleased with my plot and excited to move into my new property.
4/5
TrustpilotPavilion acres site walsall
Pavilion acres site walsall. First time buyers and have such a lovely home. Communication I found a bit lacking. Mainly from avant legal to our legal. We would have to chase avant alot for things. Things were not Communicated with us properly BUT things all worked out in the end. We completed In June rather than the expected april/may. We reserved before any building work started so felt like so long. Now we are in our homes it's amazing. We had a private snag done and there was 87 problems, touch up here, paint there. But it was mainly decorative although 1 or 2 more minor issues. Adam and Bob were round regularly to check everything was okay. The problems raised were fixed almost immediately if not next day. Most of the snag list is already completed and the rest is booked in for next week. We had issues with deliveries and royal mail. Fiona and Adam were very helpful speaking with royal mail to get deliveries sorted. We are still with out bins as the council are a bit slow but Adam does provide regular skips to help us out.The only reason I can not give 5 stars is because I am still a bit sour about the Communication with the head office/legal teams, we almost pulled out and went else where due to not being able to raise our concerns.Site teams are amazing though.
5/5
TrustpilotVicki Phelps (Summerville)
Vicki Phelps (Summerville) has been so helpful in making sure we can be on the path to buying our perfect home! Vicki is always keeping in close contact answering our many questions, she has lots of advice to offer and really wants to best for buyers!
5/5
TrustpilotAdam, Fiona and Bob are all legends
The team at Pavilion Acres was warm and helpful.Adam, Fiona and Bob are all legends. Always ready to help. They made the whole process great.I will definitely recommend Pavilion Acres
5/5
TrustpilotAndy Jones at Craigowl …
Andy Jones at Craigowl was very thorough and worked to a high standard. He was extremely professional and most friendly.
5/5
TrustpilotFantastic!
Julia Portington is a real asset to the Avant Homes team - the experience has been lovely so far with her support and understanding throughout. I'm grateful to have her as my point of contact!
1/5
Trustpilot28/07/24 Avant at summervile stockton…
28/07/24 Avant at summervile stockton have just sold 11 new homes , possibly more in excess of £3m to a housing association no wounder people can't buy a house and get on the housing ladder , when avant need to sell the last homes to make a profit they'll sell to any housing association
5/5
TrustpilotVery welcoming,knowledgeable and helpful
Very welcoming,knowledgeable and answered all our questions. Helpful and constructive with suggestions for our particular sale and purchase situation.
5/5
TrustpilotSarah was really friendly
Sarah was really friendly, informative and honest. Gave us options to think about and offered us the option to stay in touch so we know when the next phase of houses are ready for release. Lovely lady. Thank you.
5/5
TrustpilotAndy Jones
This is a review for Andy Jones who visited our home yesterday to resolve 2 issues. Andy did an excellent job. He has a very friendly personality and a credit to Avant. Thanks again Andy
5/5
TrustpilotHad great service from Louise and…
Had great service from Louise and Natalie( Avant Homes ) . So helpful ..so friendly . Supported our house purchase journey from start to finish . Buying a house is never easy and can be stressful… however you know you can pick up that phone or go to the Avant office and you get greeted with the warmest welcome and they work to resolve any issues or concerns you have . Any house snags were listed in no time and within days they were being resolved … great service and the workmen so so friendly .I even lost my new house keys on move in day .. Louise and Natalie calmed the situation and even waited after their going home time until the keys were found. So grateful for these lovely people . First class …. Thankyou 😊💕
5/5
TrustpilotA big thank you to Jane and Richard at…
A big thank you to Jane and Richard at The Deacons Meadow site, Uppingham. The Best new home build I have ever seen. Nothing was too much trouble for Jane and Richard and the finished home exceeded our expectations. Cannot recommend highly enough.
5/5
TrustpilotGreat service
I can't thank Hilary enough for her support and help. Extremely patient and thorough. Super accommodating!Lovely houses Highlight recommended
5/5
TrustpilotAmazing sales agent at Bradley Point
The sales agent at Bradley Point has been amazing, friendly, professional and accommodating to us and our boys, throughout the entire process, they have given us advice and kept us up to date with where the build/fixings were at at all times. Now just waiting to move in to our forever home 😁Thank you Bella.
5/5
TrustpilotBest new build purchase experience
Fiona, the sales advisor and Adam, the site manager was undeniably awesome, super knowledgeable and supportive. Pavilion acres new build experience is everything buying a new home purchase should be and so much more, ease, serene environment with proper guidance each step of the process, thanks to Fiona and Adam.
5/5
TrustpilotCadley Village Estate - Thoroughly happy
Cadley Village Estate, Swadlincote - (Names removed for TrustPilot compliance)Buying process:Sales office agent 1: did the initial showroom tour, and talked me through the site. Spending time with me on my financials, and looking at the options coming up.Sales office agent 2: crafted a unique purchase deal for me, which met my needs better than the standard offers they had running.Sales office agent 3: was incredibly patient with me going through the options picks, and tweaked the deal further to make things go through smoothly.Sales office agent 4: did my move-in inspection, key exchange, and followed up on all the ancillary paperwork, always being thorough about chasing things up.Whilst I did get bounced between a few different sales people over the journey, and it felt like there was little handover between them, they were all great in their own rights, and it always felt like they were going above and beyond to help wherever they could make a difference.Move in condition:House was very clean, with a lot of attention to details. There was a mistake with which flooring had been laid, which honestly seeing it in place I preferred to the the one I picked, so did not request this to be corrected.I did get the lawn turfed, which by move in date, had become quite unwieldy (approx 12-14 inches tall)Also of note, the BT Openreach and Virgin Media lines were coiled up outside the house, and not plumbed into the ducting on move in date.SnaggingThe construction site manager was incredibly helpful, getting immediate fixes to some aspects,The two customer liaisons took the snagging report from the surveyor I used, and were fantastic about getting everything rectified in a very rapid time frameSnagging report turned up very little, a couple of blocked weep vents, a few bricks in the garage that needed repointing, a missing steam strip above the dishwasher. The rest was fairly trivial items, such as paint defects, and a few missing screw covers.Anything I've flagged up after the initial snagging, the customer liaisons have been fantastic about just sorting things out without any quibble.
1/5
TrustpilotWas very interested in a property on…cormorant road
Was very interested in a property on this lovely estate but was put off by housing association property’s on the estate that are scruffy and with over grown grass and weeds and barking dogs! Did mention this to the sales office and they told me the HA tenant were on holiday must be a long holiday grass a meter high! Lovely estate being let down by HA tenants that don’t give a toss
4/5
TrustpilotAvant Homes - Pavilion Acres Walsall
Our experience with the sales team has been great. Fiona and Lisa have been our main contact. They maintained an open line of communication and always called back if they missed our call. They kept us informed of any changes and patiently answered all our questions as first-time home buyers.There was a slight change in the landscape plan after we signed, but it wasn't significant and we were okay with it. After receiving the keys, we encountered a few issues, including a leaking pipe due to improper installation. However, the team responded promptly and fixed everything the next working day.The construction site management (specifically Bob) has been fantastic in addressing any major issues we noticed, and they were incredibly helpful with garbage disposal. Setting up bins with the council for our new build was challenging, but the team assisted us until the bins arrived a month later.Unfortunately, the turf around the house was laid during a heatwave, and despite our efforts, it turned yellow. On the mending now after constant watering. We understand this was due to the timing of the turf order. Overall, the teams have been supportive and helpful throughout the process.
5/5
TrustpilotReally helpful and friendly
Really helpful and friendly, it was a great experience
5/5
TrustpilotSarah’s Superb Service
Fantastic meeting Sarah to discuss the development timescales. She clearly explained the process and answered all my queries. She also advised where to view show homes at other nearby sites that match the house style I’m after.
5/5
TrustpilotThe Staff handling our purchase at Plot63 Wilber Chase
The Staff handling our purchase at Avant Wilber Chase were absolutely fantastic working tirelessly to get everything in place. I do have to make a special mention for Julia who went far more than the extra mile.
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Questions about Avant Homes Midlands
Which Avant Homes Midlands office has the most reviews?
Derby has the most, with 1,740 reviews rated 3.6 out of 5, followed by Swadlincote with 1,665.
Where are the Avant Homes Midlands offices?
The two Avant Homes Midlands offices, by town:
- Derby: Cotchett Village, Derby, DE3 0DN
- Swadlincote: Cadley Village, Moonstone Way, Swadlincote, DE11 0BB
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