Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotAvant just don't keep their word.
First of all, I want to say that we have encountered no problems with the quality of the house. The build itself has been fine. We are in a 5 bedroomed Chesham.However, there have been ongoing issues regarding our plot, with works required now for 12 whole months. Time and time again, we have been assured that the works are going to happen, we have even been given dates by various people in customer services, and by the site team. And yet, time and time again, the works have not happened. I have an extensive email trail, where the customer services team commit to making things happen, but invariably, they don't happen. The amount of time that these endless communications have taken over the past 12 months is absolutely ridiculous, and as I say, we have been let down time and time again.Avant - please stay true to your word - you need to be better organised.
Chris · 13 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotDebby is a wonderful person
Debby is a wonderful person. She assisted and guided us a lot.
TT · 13 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotKlyppr Village
Really happy with our home.Snags all completed by Laura who is a great asset to Avant Homes.Professional, hard working and goes above and beyond.
Ryan · 12 June 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotOngoing issues
We have had issues with the house for over 2 years and they will not address them The Customer Services are rubbish I'll ring back ,I'll email you ,send more photos of the problem, I'm on site I'll come and see you these are most of the replies you get and nothing happens We have continued issues with badly fitted kitchen doors falling off The land at the end of the drive should have been landscaped but it was left and is now an eyesore. We areextremely frustrated and disappointed with how we are being treated
David · 12 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotWe reserved an Avant show home
Last year we reserved a show home after seeing the build quality at Avant Homes. The windows and doors are not flimsy at all and will stand the test of time. We fell in love with the bi folds as a standard and the size of each room did not make you feel like it was a new build. The bathroom items are stylish and well fitted. A lot of thought goes into each house and the workmanship is 100% there. While we waited for our completion day, we read the reviews on trustpilot. We braced ourselves for a fight to get all issues ironed out and in a timely manner. It's been 4 weeks since we've moved in and I can honestly say that I now feel part of the Avant family! Customer service are ALWAYS available to get that call logged or to answer your question. The workmen call ahead and pop in on the off chance they can get it fixed quicker than quoted. The bug list is minor. I've logged things like the light on the front needs tightening to scratches on a radiator. As you can see they are very minor but Avant do not make you feel petty when logging it. They send the most amazing and highly skilled person round to not only make you smile but to get the job done to your standards and sign, only if your happy! Everyone at Avant goes above and beyond to make sure your dream home stays a dream! The reservations we had at the beginning of this journey has now gone. We've spoken to Sales and Customer service teams to directors and formen and everyone have made us feel like the decision to buy an Avant home will be the best decision you've made.. and they are not wrong! Thank you to those individuals at Avant, who know us and have made us laugh instead of cry every step of the way.
Banu · 12 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotExtremely helpful
Nadia,at your Trinity Fields development was extremely helpful & in fact went the extra mile to help us find the home we wanted.
Chris · 11 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotSupport received
As with every new build, there are always a fair few issues expected along the way. We've had a few crop up just over a year after moving in. Shelby at Yorkshire customer services has been excellent handling these in the way of liaising re: suitable times for technicians to come, responsive, providing updates and always very kind.
P · 11 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotLaura in Customer Services has been…
Laura in Customer Services has been very helpful, dealing with our snagging issues promptly and efficiently
Chrisn · 9 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotGary Watson
Technician Gary Watson did a stellar job when working through my snagging list, no issue too small or trivial
Gavin · 9 June 2023 · Avant Homes Central Retford
★★★★★ 3/5
TrustpilotAdam was fab
Adam was fab! Turned up as expected, carried out the work to a really high standard, friendly, great with my daughter and our dog who were both very interested in what he was doing. If the review was purely for Adam I would have given 5* however our overall Avant experience hasn’t been great, hence the 3* review.
Smabbs · 9 June 2023 · Avant Homes Central Retford
★★★★★ 3/5
TrustpilotAvant Technicians great, customer service not so good.
Babington Quarter- Gary has been a few times to our home now and always gone above and beyond to help us and get issues sorted he’s very knowledgable, friendly and helpful would give him 5 stars but the overall company and customer service is not great wouldn’t buy another Avant home.Been in a year and issues since day one are finally getting sorted.
Georgie · 9 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotLaura came to my house at Waterside…
Laura came to my house at Waterside Quarter to fix some snags and wow!! What a lady. There’s not a thing that she cannot do, she is an absolute credit to the company. Couldn’t rate her level of work high enough and with her professional and kind attitude I felt she needed highlighting with a 5* review! Thank you Laura!
Mel · 9 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotAfter service with Laura
Encountered some snagging issues and reported them to customer services. It took a while but they sent me a lovely lady called Laura. Not only was she polite and courteous, she was very knowledgeable in all aspects of the job and more.. I will only ever ask for Laura in the future for any works tat needs to be done.
Vicki · 8 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotLaura - best technician ever!!
Berry Hill MansfieldLaura is the most amazing, knowledgeable, capable technician. Over the last year she has come to us a fair few times - always cheerful, helpful, nothing too much trouble!We think she is your company's greatest asset!
Customer · 8 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotAdam Kniveton was excellent
Adam Kniveton was excellent. Very speedy to replace a broken drawer. Very friendly and understanding. Initial customer service wasn't great but that is no detriment to Adam who was spot on.
Shane · 8 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotLaura is 5 ⭐️
The 5 stars are only for Laura otherwise it would be 1, if the rest of Avant had an ounce of her professionalism and dedication to ensure issues are rectified it would be a much more pleasurable experience of buying and living in an Avant home. Laura makes you feel valued and always goes above and beyond to sort any issues you have, she’s a credit to the company.
Jo · 8 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotAvant homes Laura is such a brilliant…
Avant homes Laura is such a brilliant staff. Her professional skill helps my family of Berry Hill Mansfield a lot in house repairs. Laura's nice and pleasant manner delighted us all.
Yung · 8 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotAvant homes staff Laura is brilliant
Avant homes staff Laura is brilliant, she has been always helpful to our family in home defect repairs. She is skillful, efficient and polite.
Patricia · 8 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotPersonal Review
We've had a shocking experience with Avant since buying our home but this is a well done to Adam Kniveton. He has visited our property twice now to finish up work. Does the job he says. Explains what he is doing. Good communication. He cleans up after himself. He even played with the dog and my son who kept on and on at him to play. Thanks Adam.
Charli · 8 June 2023 · Avant Homes Central Retford
★★★★★ 4/5
TrustpilotCity Fields Repaird
Adam was on time, very professional and hot on with the job, which was done perfectly.
Malcolm · 7 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotLaura is very professional and helpful.
Laura is very helpful, nothing is too much trouble. Her work is top notch. Thank you so much Laura.
Julie · 7 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotPersonal review
Laura who does most of the snag job follow ups is an asset to the company . Laura turned up to every appointment on time when she was due to do a job. She was always polite and her work is excellent. Laura always cleared up afterwards and left everything clean and tidy. Middlebeck resident.
Lin · 7 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotCredit to Laura!
Whilst I have had ongoing remedial issues, Laura has been superb in relation to rectifying many of these! She’s an asset to Avant and I wish all the contractors who worked on my home would have had the same skill, expertise and knowledge that Laura has. She’s very much in demand on our development (Hawfinch Place) as the quality of her work is of such an excellent standard. Nothing is too much trouble and she often goes above and beyond for customers. I wish Laura had built my home!
Diane · 7 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotJust had Laura come and finish the last…
Just had Laura come and finish the last of our jobs, she's professional and reliable and her work is outstanding. She's great for advice. As someone who is a non DIYer who has to call her dad down from Scotland I appreciate her knowledge, So thanks! She's a real assist to your team!
Julia · 6 June 2023 · Avant Homes Central Retford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
