Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 4/5
TrustpilotCustomer Service Experiences
We moved into our Avant home in December 2021. Have had several dealings with different Customer Service personnel during the snagging process. However, we have found Shelby to be the best. We have had many faults/snags, from minor to very major eg replacement of bifold doors and frame after many visits to rectify the problems we were experiencing in this regard. Shelby is the 4th Avant Customer Service contact we have had and is the best by far. Shelby is always pleasant and does her best to help us. She is an asset to the company.
Ann · 6 June 2023 · Avant Homes Central Retford
★★★★★ 4/5
TrustpilotFriendly staff, but no printed Brochure material
Friendly staff, but no physical brochures. The issue is when out one doesnt have a lap top with one, and so to look into each has to wait until you return home. This is a lost opportunity to position and sell to us. It is all well and good cutting that cost, and stating look when you get back, but the mood you are in and driver changes the more sites of others visited. Hard to put one next to the other when you have no brochure and they do.
Alan · 5 June 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotNo after sales services from Avant Home
Avant home always said the issue has been logged with the plumbing contractor who will contact you direct to arrange an appointment, but never someone will contact you. Reported the issue to them early after I moved in. Problems with radiator still not fixed. The two years warranty period almost expired. What are they doing? Nothing! Don’t buy their house. There are no after sales services.
Sweetie · 5 June 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotBe careful…
Experience with Avant homes has been terrible since the moment after reservation where before they were brilliant. We’ve had very snotty phone calls and emails from them about us and our solicitors despite the fact that all of the hold ups are on their end.
Matt · 5 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotWe had an appointment with the sales…
We had an appointment with the sales person to discuss about 3 and 4 bedroom house. He was great and kindly explained to my family about the development and property. His instructions was clear and our questions were answered as we expected. Thank you so much
AC · 4 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotWe felt very welcome and received a lot…
We felt very welcome and received a lot of useful information about the new houses we enquired.Our host was exceptionally professional and helpful.
Manuela · 4 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotTrinity Fields, Retford
The Trinity Fields staff at Retford are amazing. Carla dealt with us at first and helped us reserve our new home as she knew how much we wanted it. Today (3rd June) we went to the site to see the progress on our house and spoke with Nadia who is so lovely, she gave us some more helpful information and told us to come and visit whenever we want which is really kind (we’ll definitely be there every week)!!
Jordan · 4 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotWitham st Hughes
The sales lady took us around some incomplete houses which was great to see how they become the beautiful places they are. She was friendly and very accommodating. Thanks Andrea Hooley
Jay · 3 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotRachel was great
Rachel was great, gave us what update she could about potential time frames for finished builds, and found us a floor plan of a 2 bed home, so we know what sort of layout to expect.
Rachel · 3 June 2023 · Avant Homes Central Retford
Agent replied · 23 October 2024
Hi Rachel, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Lewis.
★★★★★ 5/5
TrustpilotCalum has been amazing and really…
Calum has been amazing and really helpful and informative
Paul · 3 June 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotThe sales lady Georgia she is…
The sales lady Georgia she is professional in the way she has dealt with us, not only she answer our questions professionally, she is patience and has genius customer service skill.
Serena · 2 June 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotLack of after sales service
The after service by Avant is a complete joke . I’ve only had my grass and hedge cut , in the area described by the house details as “serviced area” once in the last year after numerous written complaints. Now Avant have left site I can’t see them coming back. BEWARE POTENTIAL HOUSEBUYERS YOU WILL BE TOLD LIES.
Peter · 29 May 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotThe sales rep at Barton Point Kettering…
The sales rep at Barton Point Kettering was very welcoming.
Mary · 29 May 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotThe representative on site couldn't…
The representative on site couldn't have done more. She really went the extra mile
Chris · 28 May 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotGeorgia is an asset to your company
Georgia is an asset to your company. She knows every little detail of the property and explains everything. She stayed after her finishing time to ensure we were happy.
Steve · 27 May 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotLovely show home and very helpful staff…
Lovely show home and very helpful staff who did their best to answer all our questions and gave great advice.
Jamie · 27 May 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotGreat Customer Service and Knowledge
Georgia was so helpful and went through the finer details with much knowledge.
Kim · 27 May 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotAvant, don’t believe the hype!
We’ve been in an Avant Home for 6 years. Promised the earth by builder and Wynyard Park. Nothing delivered. Non of promised infrastructure and now builder and Wynyard Park in dispute over ownership of landscaping maintenance. The estate is a disgrace. Avant are poor finishers, it would appear that once they have sold all properties that’s it, thank you and goodbye. Would not recommend this builder!!!
Don · 26 May 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotRadford's Meadows- Great experience
Moved into our home about a month ago and so far it has been a very positive experience. Our snag report came back mostly with minor cosmetic defects, but the house has been built to a good standard and the snagger said the window/door thermal insulation is the best he's ever seen in 5yrs in the business.Adam the Site Manager is an absolute credit to the site and to the company. He has sorted things for us usually within 24hrs even when he's been on holiday.
Matheus · 26 May 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotPoor quality build and customer service
Having reserved at the higher spec I have been delivered a lower spec (as specs changed but I wasn't informed) I was unable to move in on my move in day as at home demo I found 106 faults (that figure has doubled since then). This was delayed by 2weeks for things such as pipes sticking out, walls collapsing, half finished jobs. The level of workmanship is well below standard especially considering the cost of the property (a lot is being carried out by what appears to be apprentices which is fine as people need to learn but this should then be checked over by someone experienced which isn't getting done). I have now been in the property for 6mths and still have outstanding work. Customer services are extremely poor at giving you timescales, workmen often don't turn up, you get conflicting information. My site has seen 4 site managers come and go in less than a year which speaks volumes. I would not recommend Avant homes to anyone! I don't have one good work to say about them unfortunately
Nicola · 26 May 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotAvant gotta clue!
Avant gotta clue!Why are we still left in this weed-ridden, overgrown and shoddy estate? We need the developer to finish off and maintain to acceptable (Wynyard Park) standards for the next 12 month handover period, so that the local authority and Wynyard Park Management can get on with adopting this for us all. Enough is enough!
DocP · 26 May 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotNew Build Nightmare
Worst level of customer service I've ever had the misfortune of dealing with.Did you know, that even when Avant have carried out home repairs and the problem remains, they abandon you at the 2yr mark because your warranty expires? They do not guarantee any of their repair work! I've been waiting 12 months, for Avant (who are builders), to find a contractor to come and correct the holes in my brickwork to the front of my house!! Am.I missing g something? Or is this literally your job? It's absurd. The real issue at the moment though, is its moving into summer months and Avant are still responsible for our site maintenence (even after them leaving site nearly 2 years ago, the site is still not up to spec and hasn't been adopted by our management compay). The absolute embarrassment I feel, driving into our weed ridden jungle, is awful. I kid you not, in some parts of the estate, the grass is 2ft high! And they could not care less. Customer service don't want to know. Roads unfinished, bins not emptied, fences broken, land flooding, we have the lot. Not to mention that we have no safe way on foot to leave the estate, because Avant won't build the bridge that was in their contract because its too expensive. Seriously, you have to be prepared to dedicate a LOT of hours chasing issues, trying to hold them accountable for their building and maintenence standards and ultimately getting nowhere. Once they have your money, they don't care.
Lynz · 26 May 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotI wish there were a zero rating option
I wish there were a zero rating optionWe've lived in Wynyard Park for just over 5 years, no end of remedial works were needed to the house when we moved in and anything that still wasn't rectified or brought up to standard after the first 2 years Avant washed their hands of.The estate itself is a mess, the main road in was only completed recently, the pavements aren't finished, the communal grass areas have had to be maintained by residents as Avant don't care about the state of the place now they have their money, but Wynyard Park won't maintain these areas until Avant make good leaving the residents in limbo. Same with the roads, they won't be adopted until they too are brought up to standard. Radio silence from Avant.We are trapped on this estate unless we get in the car, there is NOTHING here but houses, with more being built.The "different vision of living" that was sold to us was a pack of lies, there are none of the country walks, cycle paths, community spaces that were promised. Let alone a shop, pub, community centre, or anything that was sold to us.We are threatened with legal action for trying to access the surrounding fields that haven't yet been built on. They have literally fenced us into the estate.If you are considering buying here please speak to residents first as potential buyers should be aware of the way Avant and Wynyard Park operate.
Emma · 26 May 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotJoke of a housing company
Joke of a housing company! Promised so much but don’t deliver! It would be bad enough that they decide not to cut grass areas / pave roads and paths / build promised amenities…but we pay a premium for this service!!“Not our fault”…get used to hearing that plus other excuses!!
Martin · 26 May 2023 · Avant Homes Central Retford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
