Trusted Agent profile
★★★★★
1,867 reviews across 5 offices and 2 platforms
Avant Homes Central has five offices, in Holmewood, Retford, Chesterfield, Sheffield and Heanor. Together they have 1,867 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Central's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotGreat follow up in Scotland
Thought I would wait until today 3rd July, as this is 4 months since we moved in.Just a shout out of praise to Angela and the (Scottish?) Customer Care Team.Yes, we has issues when we moved in, but these have been mostly, resolved by the customer care team, for us. Last week we unexpectedly, had a follow up call from customer care to check the promised work had been/ was being carried out, that for me shows they are doing what they promised, Thank you
5/5
TrustpilotI would like to say Lewis who has been…
I would like to say Lewis who has been helping us buy a home is wonderful, patient, knowledgeable and he even went above and beyond in securing me and my partner’s first ever property. His service has been smooth throughout the process along with his after care. I would definitely recommend to buy from her especially having Lewis as your guide !
5/5
TrustpilotWe just moved into our new home at…
We just moved into our new home at Shipley Lakeside yesterday so I wanted to write a review to say how brilliant Avant have been. Ellie has been great right from the get go and couldn’t do enough for us. She’s been accommodating, reassuring, kept us in the loop and the best thing is she somehow managed to get us excited and smiley again every time it got stressful. We had a few issues at the start of the process but they were resolved and they did so much to make sure we were happy. As we got further into the process we were assigned Jenny as our coordinator and I’m not sure I could say enough good things about her. Our process was stressful to say the least (due to our buyers solicitors, not Avant) and Jenny was there at every turn to apply pressure to the agents, work with our solicitors and keep me updated at every step. The last week in particular was extremely stressful and there were several points I didn’t think we were going to do it… and I don’t think we would have done if it wasn’t for her. We had our home demo the day before we were due to complete (still not knowing if we would) and Ellie made sure we enjoyed the experience despite us being really stressed. We had lots of laughs, managed to forget about it all for an hour, and went away with a smile back on our faces. Neil, the site manager, was absolutely brilliant and made us feel like he just wanted to make sure we had the best experience and love our new home. We finally completed yesterday (right up to the wire) and we were met by Ellie and Amanda celebrating with us and it was exactly what we needed - plus the hugs and happy tears! Yes, we will probably have a few snags, but I have absolutely no doubt they will be resolved because of the care we’ve received so far. Couldn’t recommend the team here enough.
5/5
TrustpilotI Would Like to Mention Jacqueline…
I Would Like to Mention Jacqueline McPhee, Who was amazing . She is Sales Advisor for Avant Homes Jackton Green and was amazing from Inception to the handing over keys to us.
5/5
TrustpilotChaucers Green- Avant Homes.
Chaucers Green- Avant Homes.I cannot fault Avant Homes. My first shout out goes to Jane/James (sales staff). I first met Jane after viewing the showhome prior to my house being sold. She was professional & kept in regular contact with me. She then passed me across to James who was there on exchange then completion. James has been a friendly face & hands on when asking for any advice. My second shout out goes to the Site Team. Steve the Site Manager, Matthew & all the staff have been great. No job too big or small. My worse fear being a sole buyer following a separation was being scared to ask for help but these lads have put me at ease & always on hand. I will miss them when they go!! Finally… I can honestly say I love my new home. The plot, design & finish are fab. Credit where credit is due.
5/5
TrustpilotKnowledge and experience
Rating only, no written review.
5/5
TrustpilotHappy moments
I am happy with Avant Homes as our new home builder. Everything is high good.
5/5
TrustpilotGreat pre and after sales service
Cannot fault Avant Homes at all. From the first appointment to today they have been nothing but amazing. From first seeing the house to completion was dead on 3 months, which was brilliant and we took advantage of the my move package which means they help us sell our house.As with anything, we have had a few minor snags, and I cannot stress minor enough, however they have been sorted straight away by James and the site team.Would thoroughly recommend buying an Avant home, they do not cut corners and the quality of the finish is brilliant. We are very happy on our new home 🏡
5/5
TrustpilotLewis Simms, Greenlock Place, Skelton lake leeds
Lewis Simms, Lewis is for sure Avant Homes’ biggest asset! He is amazing at his job, always goes above and beyond, he has given us great advice about the homes and told us where we can go view the style of home we wish to purchase which has helped us narrow down exactly what we want,Thank you for all your hard work and always trying your best to help, Lewis. We very much appreciate it, Dawn & Phil
5/5
TrustpilotGood reception
Good reception Good information
5/5
TrustpilotGreat first impression!
Georgia was lovely. She answered every question we had and was both knowledgeable and friendly. She made a brilliant first impression for Avant. Well done!
5/5
TrustpilotI honestly can't recommend Avant homes…
I honestly can't recommend Avant homes enough .they were absolutely brilliant .we have just moved into our lovely new home .we were let down by a buyer and we thought we were going to lose this lovely house however Avant kept it for us and when we found another buyer they also kept it till we were able to move in .which saved us a great deal of stress ,so many thanks to Avant homes and a lovely lady called Kath Reading who has now retired ,so many thanks to each and every one in volved .I can thoroughly recommend them at Avant homes
4/5
TrustpilotAvant homes - RADFORDS MEADOW
Overall, the avant process from securing the property, to moving in, to sorting all the snags has been generally good. The process with the home co ordinator was not a great exchange but the service from 2 individuals after this is whats saved this review to be honestBeth in the sales office was a great help and helped smooth things over if there was any bumps in the beginningBut since moving in, we have had outstanding service from Adam Hodgson, from home demo even until now. He has gone above and beyond for us, even taking calls at 11pm at night when the generator we didnt know we was on kept tripping which resulted in loss of power. He phoned the relevant people to try and sort it for us. Nearly all of our snags have been sorted, the only one being solely waiting for the outsourced kitchen company to fix. I know that if i need something sorted, he will just get on it right away and get it sorted. I feel you dont get anywhere with people on the phone I am really happy with how things are ending/being sorted, having started off pretty rocky.
5/5
TrustpilotGreat after sales service
Received a great example of after sales service today made possible by Julie (the after sales representative at Wellington Park Sunderland). Due to an oversight the lawn of our very large garden was not laid at the time of moving in, but after a massive effort by Julie arranging Landscapers etc. it was laid today and looks amazing. I can't thank all concerned enough for their efforts and its nice to know that Avant care even after the keys are handed over.
1/5
TrustpilotTerrible
Handle with care they take your money then leave you high and dryThey siliconed my induction hob in broke my worktop then ran away from responsibility for itBuy from somebody else
4/5
TrustpilotAvant Homes City Fields
I recently dealt with Shelby from Avant Homes’ customer care team, and I was truly impressed by her exceptional customer service. Shelby was attentive, responsive, and went above and beyond to help me.Shelby is a valuable asset to Avant Homes. With her dedication and skills, I felt confident that my needs were in good hands!I want to express my gratitude to Shelby for her professionalism and commitment to providing excellent customer service. Avant Homes is lucky to have her on their team. Thank you, Shelby, for making my experience with Avant Homes a positive one for once.
5/5
TrustpilotProblems solved
Having had to contact Customer Services at Avant several times, my problems have always been handled by Laura who is very professional and courteous and has always arranged for everything to be sorted out for me as soon as possible.
1/5
TrustpilotJust spoken to Avant Homes Customer…
Just spoken to Avant Homes Customer Service Manager for Yorkshire. OMG, what an attitude and rude person. She has the attitude of “ We are Avant Homes and we will do what we like “! Would suggest the company invest some money in retraining this rude person and explain the meaning of Customer Service and how to be polite instead of conceited.
5/5
TrustpilotLaura is Avant’s biggest asset!!!
Laura is for sure Avant Homes’ biggest asset! She is amazing at her job, always goes above and beyond and has incredible attention to detail. She certainly made our experience with Avant and our new home a lot more enjoyable. Thank you for all your hard work and always trying your best to help, Laura. We very much appreciate it.
5/5
TrustpilotLewis with 5* customer service!
Myself and my wife have recently attended the Avant development at Skelton lake in Leeds. We had been looking at the development and decided to call in for a look and a chat. From the moment we arrived Lewis made us feel welcomed, he had great knowledge of the area and the planned long term development as well. He gave us information to leave with and has been in touch with us since to make sure we have what we need. Needless to say when the time comes for us to move we will be going to see Lewis in the near future!!
5/5
TrustpilotVery friendly welcoming and…
Very friendly welcoming and knowledgeable sales advisor (Caroline).Would definitely recommend.
5/5
TrustpilotSUMMERVILLE VILLAGE
SUMMERVILLE VILLAGE Have lived here for 1 year.Sale representative Angela Kingsley could not have been more helpful through the whole process of our house purchase, always had time for questions and issues. Customer after care north also very proactive and have dealt with all our snags although purely cosmetic efficiently and we are very happy in our new home
5/5
TrustpilotNicola at Strawberry Fields
Currently in the process of buying at Strawberry Fields, Carlton. Nicola in the office has been amazing and patient with my regular visits and questions, and been a great help at keeping me up to date on progress of the build, choosing extras with costs, colour schemes etc. Just want my plot to be finished now and move in!
5/5
TrustpilotBeautiful home
Melanie is friendly very knowledgable and absolutely love the leyburn
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Holmewood has the most, with 1,779 reviews rated 3.7 out of 5, followed by Retford with 1,722.
The five Avant Homes Central offices, by town:
