Trusted Agent profile
★★★★★
1,867 reviews across 5 offices and 2 platforms
Avant Homes Central has five offices, in Holmewood, Retford, Chesterfield, Sheffield and Heanor. Together they have 1,867 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Central's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotFrustrated
Some initial issues were rectified quickly, but others!!! Walls out of square, doors not fitted well, kitchen fitted very poorly, bad plastering, garden pools water as no top soil, redllypoor workmanship, Waiting 10 months for kitchen door, 8 months for lights, missed appointments, no correspondence Customer care wash hands of you, feel let down snd lied to
5/5
TrustpilotVery informative
Popped in to Green Hammerton site without booking.The lady was very kind and helpful, showing us around 3 of the houses we showed interest in.Great experience
1/5
TrustpilotAvoid at all costs!!!
Avoid at all costs!!!Me and my partner were in the process of buying a property at the Wellington Park, Sunderland site when two days before completion our solicitor told us that the planning permission on the site had not been fully released. We were reassured by Avant that this was an oversight and that the issue would be resolved and that they would submit the outstanding planning conditions to the council which they did. However, on Sunday 6th August we found out, by ourselves, that the outstanding planning permissions had been rejected on Thursday 20th July. Avant had clearly tried to hide the issue hoping that the indemnity insurance that we were in the process of trying to get for the property would resolve the issue. While doing some more digging we found that the same planning conditions were rejected back in September 2022. This means Avant have been, in full knowledge, building properties and selling them without having full planning permission. Further to this our mortgage provider has pulled their mortgage offer which has left us no option to pull out of the purchase since we now do not have to funds to purchase the property. Once again, avoid this development, and Avant at all costs. If you're looking for further information on the planning of this site, it can be found on the Sunderland Council's planning portal where you can type the address in specifically, Laing Close.
1/5
TrustpilotI booked an appointment with Caroline…
I booked an appointment with Caroline on Saturday 10:30am but I didn’t receive an email with the details as promised. I was also promised to receive a call from the mortgage advisor but also no one called.
1/5
TrustpilotDeceived that they will fix everything in a reasonable time
They have replaced the front door twice and to date it does not work properly i.e. my children do not have enough strength to operate it and I also have to use my barge to open it. The plumbing is a disaster, because of water leaks the toilet floor was replaced, the ceiling below was destroyed, the snags reported are still waiting to be repaired, the customer service did not respond to phone calls and emails, every now and then other people ask about the same thing because there is no communication between them, the people in charge of the case are incompetent and often miss the truth and are unable to coordinate activities so that as a result the tiler comes to lay tiles but cannot because the plumber was not there A tiler comes to lay tiles but can't because the plumber wasn't there to dismantle the taps, and there are separate specialists for every little thing, for example one to replace doors, another to plaster, another to paint, another to silicone, and you have to wait for each one. I recommend doing a snag report before swapping contracts. I would also recommend on Facebook Cadley Village neighbours or Avant homes unhappy customer will give you more insight into the standards at Avant Homes AND the quality of work they have done. I don't recommend it, Avant you can block these posts and reviews but the truth will get you.Check with the NHBC to see what the case is for Avant Homes. Over two years I have been battling with them to claim my rights, in that time their rules and regulations for complaints have changed that they can drag the matter out seemingly indefinitely.
1/5
TrustpilotReally poor customer service
Really poor customer service. Didn't even respond to an official written complaint regarding the garage not being constructed properly. After 3 years of and fighting to have the issues, which were potentially dangerous rectified, Avant were instructed through an independant adjudicator via the consumer code to remedy the poor construction and give me a written apology. Their written apology was 1 line long, which shows just how much they care about their customers!
1/5
TrustpilotRun for the Hills
I am writing this review 3 years post completion. I absolutely do NOT recommend Avant Homes to anyone. The number of snags in our new build 4 bedroom house, was astronomical. Some examples include: Huge crack in retaining wall, wooden garden fence very flimsily attached to retaining wall + one of the fixtures causing a crack + the fence to sway, garage not conforming to fire safety regulations, missing guttering downpipes/guttering cut short, multiple cold spots + drafts on thermographic survey that correlated with gaps in and around doors etc that should have been sealed (the gap under front door was so excessive that slugs and other insects were getting in!), excessive gaps at various external points allowing for infestation risk (we have bats in the trees nearby which was a huge concern while waiting for this to be fixed), damage to art stone brickwork and cills (literally big chunks knocked out), unacceptable pointing, staircase wall bowing, faulty bifold door glazing, nails sticking out of loft hatch, lawn laid over builder's rubble - eventually had to be dug up and relaid, hole in the garage ceiling, drainage pipework to retaining wall not installed, all installed sinks/bathroom taps and floating toilets dangerously loose, multiple cosmetic/ decoration issues - pretty much everything in the house (radiators/window frames/newel posts) needed worked on by the plastic surgeon to cover up bumps/scratches/defects, most of the white kitchen high gloss kitchen cabinets needed replacing due to cosmetic damage. Decorative staircase joinery woodwork cut short and gap filled with unsightly mastic, doors not latching correctly, visible + cracked boarding joints on all walls throughout the house, multiple failed board joint repairs that Avant now refusing to carry further work on, dishwasher leaked on 1st use, utility room sink overflow pipework leaking, boiler cylinder lagging not secured, shower electronics faulty - showers would randomly turn themselves on. Boiler clunking that took 8 months and multiple visits to diagnose that the pipework had been installed backwards. Rusting on downstairs WC radiator, shower screen support brackets in wrong position causing the shower screens to flex and wobble excessively, fitting of cheap high gloss bathroom fixtures that start to peel after a few months, doors not fitting flush to their frames => rattling if a door or window open, loft insulation not correctly positioned, extractor fans not connected to their vents in the loft, upgraded 5 burner hob scratched, drain inspection chambers not flush with lawn causing trip hazard, broken garden fence panel/rotting fence post. We were the 1st in a culdesac of 4 and when the other families moved in the water pressure in our home dropped whenever the neighbours were having a bath so we had to set up a WhatsApp group regarding who was turning taps/washing machine on etc and when, + it took 4 houses bombarding Avant with complaints to have them take responsibility and sort the issue). When outside drain covers lifted - full of builders rubble. Driveway paving now sinking in places and uneven. After 3 years these are just some of the issues that I can remember off the top of my head. My partner and I work permenant nightshift. The amount of stress, time and hassle these issues caused us, especially over the covid period when my husband was shielding, was atronomical. We were constantly treated with contempt by Avant Customer Services. The default response to raising any issues was to blame the homeowner, say no multiple times + hope the complaint goes away before reluctantly sending someone to even inspect the reported issue. Sometimes our emails were ignored for weeks before having to chase up responses. The quality of the cosmetic repairs undertaken is shocking and does not conform to the ''show home standards, as standard'' promotional material we were bombarded with in the sales office. Even now 3 years after completion there are a few issues we are still chasing up + now having to go down the official complaints route to try and achieve some resolution. We were originally promised a ''goodwill'' gesture by the site team for the amount of time we had to take on our days off waiting for tradespeople. We opted for fence double boarding however the fencing team stated this was not advisable due to our garden being a wind trap. When this was fed back to Avant to ask for an alternative, they subsequently retracted the goodwill offer altogether without reason. In conclusion, if you decide to purchase an Avant Home, brace yourself for several years of stress, disruption, disappointment, + a new home that feels second hand. Once they have your money, they do not care.
5/5
Trustpilot2 Year review.
I hate reviews and never give them as it's always a 1-star foot stomper or a 5-star auto-giver. So you have to read through loads to filter the ones with substance and thought. We have now been in our Home coming up for 2 years, which seems an appropriate time to leave a review. The headline is that we love our home and are very happy. Snags: A few were identified at move-in but were quickly dealt with. Interim faults: A few occurred as we lived but again all were dealt with promptly and professionally.Current state: Perfect. Sticking points: We did have a slight disagreement about one thing but I was impressed with how they dealt with it and understood our needs and then resolved it. Luckily they ruled in our favour, but actually if not I would have been equally as happy given their approach. The customer service team are amazing, especially Shelby who goes above and beyond to make sure we are informed and consulted about our work. Also, we would like to mention Andy the site manager, and Zoe our customer liaison manager who also helped us greatly and treat us with great care. Lastly, one of the tradies who went above and beyond on all occasions, and even did an extra call for us in his own time to make sure the fix was perfect is Ian. They are all good but this guy really knows his stuff and is an immaculate worker with a great standard of finish. Overall very happy and far better service and build than other house builders. Experience has been better than 'as expected', we understood there would be snags, issues and work to be done as with any new-build in a working site.
5/5
TrustpilotGeorgia Taylor has been amazing
Georgia Taylor has been amazing. From the minute I went into the Sales office she was polite, helpful and friendly. Her emails are helpful and nothing is too much trouble.
5/5
TrustpilotThe Sales Assistant that we had was…
The Sales Assistant that we had was extremely knowledgeable and helpful. He took the time to listen to and answer all our questions.
5/5
Trustpilotvery satisfactory
ms Angela had been very warm, clear and me & my partner very impressed. Even member at Stockton centre and the manager were very warm and receptive.
4/5
TrustpilotFriendly
Friendly, informative representative.
3/5
TrustpilotA very small but smart bungalow
We thought the bungalow was too small, with the exemption of the spacious ensuite.Also, didn’t like the fact that the floors were left as bare concrete, not even the kitchen and bathroom floors were unfinished, and we were advised it would take 3 days to lay and finish tiles on the concrete floors delaying moving in by 3 days when it could have been done by the builders.
5/5
TrustpilotFriendly, helpful and knowledgeable
Laura, the technician of Avant support team was very friendly and helpful with all our issues. She always finished her jobs more than we expected. We are looking forward to having her supports in future.
5/5
TrustpilotGreat support during and after moving
Avant's sales team helped us part exchange our previous house and got us moved into our new home at Bradley Point in less than 2 months. The real stars of the show though have to be the Site Manager (Nick) and his team who have been so helpful since we've moved in. We had a few snags to sort, and he and his team have been brilliant, very friendly, helpful and efficient. They've made something that could have been stressful, very easy.
5/5
TrustpilotOur sales advisor has worked closely with us
Our sales advisor has worked closely with us, assisting in arranging the marketing of our house and reserving our new home. She has kept informed on the build process and helped minimise impact on us due to changes.
5/5
TrustpilotHelpful, friendly and knowledgeable
Michael was very friendly and patient with all our questions. We are looking forward to our future meetings/communication with him.
5/5
TrustpilotAbsolutely amazing
Absolutely amazing. Sadly I forget the name of the saleswoman who showed me around the development in Barton Seagrave but she was nothing short of amazing. I’m certainly considering purchasing with Avant in the next couple of months.
1/5
Trustpilot……..
Once you buy they don’t want to know.
4/5
TrustpilotPart exchange smooth transition and stress FREE!
We recently did a part exchange with Avant and the process couldn't have been smoother. We were a family of 3 and expecting another addition to the family before the completion date. Avant made the process as stress free as possible, they listened to our needs and we're happy to help whenever we needed it. The whole experience was made second to none thanks to the amazing Caroline Jarvis, Sales Advisor, I honestly don't think we would have had the same experience without her! She is a credit to Avant Homes. Since moving in all the people on site have been nothing but friendly and helpful, we do still have a few minor snags to get completed but otherwise we are extremely happy and settled in our new house as a family of four.
2/5
TrustpilotWe were planning to buy a house from…
We were planning to buy a house from avant and we were very happy initially to the stage of nearly exchanging contracts when our buyer pulled out .Once this happens Avant give you 2 weeks to find another buyer.Don’t plan on buying from this developer until your 100% sure contracts will exchange or potentially you can lose a lot of money that’s been paid for extras and your reservation fee.
5/5
TrustpilotBuying our Avant home in Market Harborough From our first visit to Ten Locks we…
From our first visit to Ten Locks we felt as though we were listened to and had found a builder with some interesting house styles which were good value. Holly was very helpful and helped us negotiate a good deal and make some positive choices for our extras. As we got nearer the date to move Caroline took over and made the actual moving process smooth and enjoyable. Dealing with the initial snags has been responsive, efficient and helpful. After an extremely stressful selling experience it was such a relief to have a good buying experience.
3/5
TrustpilotCustomer Service Team was great
This review is mainly to praise the Customer Service Team, especially Lily and Laura who managed to resolve the majority of issues that I had with Avant.They worked very hard to finish my snagging list and deserve the full 5 stars.However as this is also for Avant in general I cannot give an overall score of 5 stars due to the length of time it has taken to resolve them. This is in no way a reflection on Lily or Laura who can only work with the resources that are available to them.Avant need to work on getting a better quality of finish in the first instance to relieve the pressure faced by the Customer Service team. They also need to consider who they have as sub-contractors as I had a very unpleasant experience with a Manager at INTU. The general design and layout of the house is good and the development I am on is very nice with houses spaced out just right providing plenty of room. It is yet to be completed so we are still waiting for the roads to be finished and communal spaces landscaped. I do not regret buying through Avant, however it has been a lot of time and effort to get to this point of being happy in my new home. After seeing other reviews it seems that I have been one of the lucky ones to have had no major issues as yet.
5/5
TrustpilotVery supportive
We had some really difficult problems with solicitors and Avant went above and beyond to help us. The site manager ian was very informative on our new home demo and the sales Manager( Tom eames ) has been incredibly helpful. Our new home looks fabulous and we are all round very pleased.
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Holmewood has the most, with 1,779 reviews rated 3.7 out of 5, followed by Retford with 1,722.
The five Avant Homes Central offices, by town:
