Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotNo impressed at all…Dreadful Customer Experience
No impressed at all… made an appointment for 3.30 arrived 5 minutes early to find a daughter and granddaughter already in with customer salesperson. Reason the gender because the grandfather spoke to me outside as he was babysitting his grandson in the back of his car who was asleep. I eventually got in to the sales showhome about 3.45 but in front of me a car drew up with three females and a young boy, I was sitting in car by this time awaiting on the sales person being done with the walk-in other two females ….. I got out my car and spoke to the lady as I thought they had just rocked up on speck but she told,me they were the family that had just bought the showhome earlier this month and we’re just wanting to have a look around to measure up and take notes for their entry in December ..so they proceeded to go ahead of me and the salesperson “ Sandra” obviously couldn’t take me to show me the plot 305 that I was potentially interested in as obviously this family were still in the showhome/sales home. Eventually she drove up to the plot as it was not near enough to walk, I followed in my car and when we got there I was advised beforehand that access was not allowed as it was still in build and not safe to enter but she would show me plot 305 which was the exact same and available but she had brought the wrong keys!!! So she had to drive back to the office/showhome leaving me standing having a look outside! Eventually she came back certainly within 5 minutes and the weather was dry …although I could have sat in my car but as I say I had a look at outside and around but limited access as haelege fencing didn’t allow for obvious health and safety and being Sunday 8th October no workmen were in site. Even when we got into the plot 305 it was around 4,35 and she was closing at 5pm … it was the quickest walk round I got and no time to take in or ask but a few questions … but totally felt not a valued potential client … so it’s a defo no from me and saved my husband a journey being at home watching rugby on tv to accompany me …dreadful experience…will not be persuing further ….. total wasted time. Avant need to do better in customer relations. Will never recommend !!! What was the point in making an appointment to be sidelined but previous clients overrunning timewise and then for a whole family who had bought showhome that was still being utilised as sales office rocked up and expected to get access no thought about me was given by the salesperson Sandra….who had a bonifida appointment …. Dreadful…..
Eleanor · 8 October 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotVery helpful in the sales office
Very helpful in the sales office. Lots of house styles available to view. Beautiful houses.
JF · 8 October 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotSo helpful and friendly
Jacqueline was so helpful and friendly. Allowed us to view the properties at our own pace and gave us loads of information about the properties, development, prices etc and answered all pur questions. Has made the beginning of our journey searching for our home very easy and I'm looking forward to being back in touch with her.
Jenna · 8 October 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotRead this review if you’ve even contemplated buying from this bunch of morons…
Annoyed at even having to rate one star, these are the biggest cowboys in existence and anyone buying from them must need their heads looking at - bought old school field at back of my parents property, flooded their house and garden through total excavation of the site causing £30k damage (refer to BBC East Midlands, Notts TV, Nottingham Evening Post for extensive coverage along with many other local publications and involvement from local and now national MPs). Have admitted liability verbally, now denying, rude arrogant and obnoxious to the extreme, deny deny deny, local council even intend to start litigation, making pensioner residents and victims of their criminal damage ill from stress - if this review doesn’t paint a clear picture for you of how much you should take your hard earned money elsewhere then I don’t know what will - send this company down and all who work for it, it’ll be justice well served.
Shelley · 4 October 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotA disappointing experience from beginning to end!
The house specifications for The Kirkham were NOT the same as the contract we agreed to purchase but a cheaper downgraded version in all respects but still the same price We requested some upgrades but were informed that even though they were on their list were told they were not available and had never been an option on any of their properties example garage floor paint, it even gives you a choice of colours. What a jokeWe were not shown latest kitchen layout and units. Bathroom sanitary wear was not as on the original specifications paperwork either but a cheaper version. But house price was not reduced to reflect this. We had to continue to point out Avants shortcomings. Each and every week
One · 3 October 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotThe girl who received us and explained…
The girl who received us and explained the development was very friendly, patient with us. She is polite, decent and detailed well.
Sravanthi · 30 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, no hard sell. Allowed us to take our time, answered all questions honestly and knowledgeably.
Don · 30 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotHelpful and not pushy on our tour of…
Helpful and not pushy on our tour of remaining houses for sale, Houses are nice but bedrooms are small with very little room for storage.
Keith · 30 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotThe representative was a delight
The representative was a delight. She answered all my questions accurately and even showed me the ongoing constructions.
Mojisola · 29 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotFantastic work by Laura the Ava…
Fantastic work by Laura the Avant technician today. Sorted the vast majority of our snags out in just one day.. She went above and beyond with the work and is a credit to Avant homes. Thanks Laura. Good work.
MR · 29 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotWe visited today to look at a couple of…
We visited today to look at a couple of different styles of new builds. Georgie was very helpful and knowledgeable explaining in great detail about the plots and styles of houses . We came away with a lot to think about
Carol · 29 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotFriendly, helpful.
Friendly, helpful staff, explained everything fully,always happy to help,Jessie at Radfords Medows Micklefield has been brilliant.
FrancesBurbidge · 28 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotCustomer service
I want to extend my sincere appreciation to Craig Turner for his exceptional assistance during my recent move into a new house. When unexpected issues arose, Craig's prompt response and expert guidance turned what could have been a stressful situation into a smooth transition. His professionalism and commitment to resolving issues efficiently made a significant impact. Moving can be overwhelming, but Craig's support truly made a difference. I'm grateful for his dedication to ensuring a positive experience. Thank you, Craig, for going above and beyond to help. Highly recommended!
A.jennifer · 27 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotScott price and the team at Avant
Scott price and the team at Avant. Adam Craig and of course Jason are amazing
Scott · 27 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotReally lovely staff and excellent show…
Really lovely staff and excellent show home property viewing. Excellent customer service.
Afshan · 25 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotGreat customer service from the start
Great customer service from the start, Few snags on completion as expected on any new build but majority sorted now with no hesitation. Great site managers, would defo recommend (Shipley Lakeside) the site managers and lads on this site are a credit to Avant !! Aftersales have also been good at communicating with us.
Tracy · 25 September 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotThis company is a disgrace and happily…
This company is a disgrace and happily runs on a culture of not caring about the customer. The so called contractors ( tradesmen is too good a word ) clearly historically pass on to apprentices all the corner cutting and bad practices they’ve learned and then get away with it as everyone hides behind the saying “ well they are on peace work “ so when they do cut said corners they know it’s not them that will be made to return to do the job correctly but instead will be passed to a customer care team to come in to rectify there sloppy lazy unprofessional efforts. Obviously when the customer care people come in the majority will make the situation worse and leave so even that proves to be the next challenge. That’s if your lucky enough to actually get any assistance from customer care ( or couldn’t care as the case is ) Unfortunately the reality is until the government decide to intervene with these disgusting building practices they will continue to trade under this ethos. Have a search on building today magazine for Avant CEO left as he wasn’t happy with the direction they company was heading. It says it all that the original CEO was planning to stay on after the ex Persimmon CEO bought Avant out under the SME Berkeley DeVeer group but after learning of the changes decided he didn’t want to be part of it. Avant don’t deserve to have people handover there hard earned money to experience the slop. If your going to leave a positive review saying how good Billy was helping to choose your options or how Mary took hours to answer all your questions so well. Just remember they are sales people and that’s what they are there to do … love you to death until you part with your money. Then you can experience the true reality thereafter.
Paul · 25 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotBrilliant member of staff
Brilliant member of staff - Emily was very informative even though it wasn’t her site
Catherine · 24 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotMelton
Very helpful indeed
Consumer · 24 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotAvant Ramsbury House
We were so impressed by the quality and space of the Ramsbury house, we have bought one, your sales representative Louise Coleman was so helpful her enthusiasm and product knowledge was second to none, Louise is a credit to the Avant brand.
Glyn · 24 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service! We found out all the information we needed.
Ana · 22 September 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotLesley really helpful easy to deal with
Rating only, no written review.
GILLIAN · 22 September 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotPLEASE PLEASE DO NOT BUY FROM THIS BUILDER !!
This is the second review I have given on here . Customer services north east are a joke . The so called manager Stacey hasn’t even got the decency to contact you herself.. just passed on from one person to another because they can’t keep staff… probably due to all the complaints!! Did have a lovely lady called Julie helping us but she no longer works for them ?! The issues I have had with my property are disgusting ( I could write a book) and am now being forced in to taking them to court after a shocking email I’ve just received!! PLEASE PLEASE DO NOT BUY A HOUSE FROM THESE PEOPLE !! Once they have your money they don’t care!
Jill · 22 September 2023 · Avant Homes Central Retford
★★★★★ 1/5
Trustpilot5 years Iv been In my home
5 years Iv been In my home, countless faults, threatening behaviour from site managers and still 5 years in the roads aren’t finished. 5 years!!!! I’d like to bill avant for my popped tyres but they can’t fix what they’re legally meant to.
Andrew · 19 September 2023 · Avant Homes Central Retford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
