Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotIncredible customer service experience. We first met Jane at the Desborough…
We first met Jane at the Desborough site who was so friendly and helpful and kindly asked Caroline in Barton Seagrave to show us around two houses so we could see the layout of the homes. Caroline went above and beyond and stayed one hour and ten minutes past her closing time of 5pm. Incredible customer service and so friendly and helpful. We will be back to buy one of her houses all because of her incredible customer service. What an incredible asset she is to have working for your company.
Jacqui · 11 December 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotVery Disappointing….
We’ve been waiting for 19 months so far now for our property in Leeds after deposit but still not yet ready and was informed by email today that it has to be delayed again until next year by using different excuses so far since last year. We can’t believe that a big developer as Avent Homes is such unreliable and providing such a poor service to their customers. Very disappointing!!!Follow up: They contacted us to explain again on the next day after our comment on Trustpilot but still haven’t received any confirmation of completion. We were told now that they will see if they can solve the problem as soon as possible but not promising and requested if we can delete the comment here.
Jay · 11 December 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotSales Advisor Georgiana was terrific
Sales Advisor Georgiana was terrific - professional, friendly and extremely helpful
Andrew · 11 December 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotVery impressed
Very impressed with the houses and even more with the service we received today. Definitely buying with Avant. Thank you Caroline.
Pawel · 10 December 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotThis is so nice and lovely experience…
This is so nice and lovely experience and truly Lesley has played the major roles in making this easy and not complicated.She never fails to make us feel special and she never get annoyed of showing us options so many times and she answers all our questions and queries.
Mohamed · 10 December 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotNo response to my enquiry
I emailed them with a query regarding land ownership which they have totally ignored. They only seem to be interested in selling new homes, nothing else matters to them. It also appears that staff turnover, particularly Directors is very high.
Mr · 9 December 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotExcellent customer service from Julie
Excellent customer service from Julie. She explained everything to us clearly and with patience. We are touched with her service and would move to the next stage of the journey with purchasing the home.
Esther · 9 December 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotTerrible company
Terrible company, terrible customer service. Once you have parted with your money, they are no longer interested. Be prepared to have correspondence ignored and snags outstanding for months. Sub par finishes to internal and external finishes and the general estate including roads and shared spaces. Steer clear.
Chloe · 9 December 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotThe team at Brecks Lane Park
We have just moved into our new property on Brecks Lane Park, Rotherham. Jane our sales advisor has been fantastic throughout the process from the first day we visited site. She has guided us through the process of buying our new home and kept us in the loop every step of the way with weekly build updates. Even now we are moved in she is still there for anything we need. Lisa has also been great, our new homes coordinator. We part exchanged our old property and honestly this took so much stress out of moving. Lisa was brilliant when coordinating with ourselves and the solicitors and we couldn’t believe how smoothly our exchange and house move went. Andy one of the site managers has also been great and completed a thorough demonstration of our house with us before we moved in. Anything we have needed sorting has been sorted quickly and attentively. Jade our customer liaison manager has also been brilliant. She arranged to visit this week to check how we were getting on in our new house. She is super friendly and helpful and is extremely knowledgeable on any questions we asked. Overall our experience has been excellent right from the start with the team at Brecks Lane Park and we are super happy with our lovely new home.
Ellie · 9 December 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotJaqueline was fantastic
Jaqueline was fantastic, she was very helpful and kept in touch throughout the full process. She made finding my home a very easy process.
David · 8 December 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotOur Avant Home Experience
We have just completed with Avant and are in our new home which we completely love. Throughout the process Jane, our sales advisor, has been fantastic. She’s kept us updated with weekly build progress reports that we always looked forward to and made sure we had always the information we needed, helping us through the buying process. She has been there for us every step of the way to answer our questions (as confused first time buyers), even going the extra mile to help us decide if we could fit the sofa we wanted in our new home!We had our demonstration with Andy, the site manager, who was very knowledgeable and showed our house was built to an incredible standard. There have been some small snags we noted as we moved in (as is the case with every new build) but Andy and the site team sort them straight away and are making us feel very looked after and in safe hands.The whole team are lovely to chat to and are really making us feel welcome in our new home. We’re really pleased we went with Avant.
Isabel · 7 December 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotHouse I purchase back in 2018 was cold…
House I purchase back in 2018 was cold and after 5 years of fighting them with evidence of thermal image report from accreditation technical Manager both avant homes and NHBC have refused to acknowledge the serious structure of the property. How pathetic of them having their own technical person with a credit card to show the cause of the cold draft coming through windows where I was fully informed there airflow issues where they haven’t met the building regulations, I am now going down the legal route after real evidence clearly shows the seriousness or the lack of work done I have avant homes laughed at my face via email and told me any legal representative to send correspondence through to HO. The directors Jeff Fairburn, Mark Mitchell have ignored my plea. . Total greed!!!!
Olga · 7 December 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotRun.. do not buy!
If I could have put 0 stars I would. Absolutely horrific company to buy from and deal with. They don't communicate at all. They finished the build 7 months late but only answered the phone to us the day before we were meant to move in 4 times to tell us "it won't be tomorrow" 2 years later and we're STILL trying to get snags sorted that were reported the week we moved in. We have had water issues comi g out of our ears! The only thing that held water when we first moved in was the dog bowl! Mould all over, loft.. still drenched all the time! Wooden floors we had put down... Destroyed at our cost! They wipe their hands as soon as money is exchanged. Sewage backing up in toilets. Extractor vents duck taped on .. yes tape.. this is just a few issues.. the list is endless. Gardens are just as bad. Like a swamp is the easiest description... You also have to fight to get your deposit back! My only advise is don't do it. It ruined our whole experience of buying our first house together.... What was meant to be a lovely new home for a young couple... Feels like a prison.. run for the hills and get your deposit back whilst you still can!
Cybl · 4 December 2023 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotLow built quality homes
Low built quality homes. I am disappointed and know I have nowhere to go with this complaint. I observed lot of bulging in ceilings near kitchen and it’s now slowly coming down at top corners.
Tukaram · 4 December 2023 · Avant Homes Central Holmewood
★★★★★ 5/5
TrustpilotAvant - Waverley
We have found Avant to be polite, helpful, and very quick to respond to any questions or queries. We are in the process of completing a Part-Ex on our current property for one of their new builds on Waverley. We are waiting a completion date, but I can not fault our experience thus far.
Vicki · 3 December 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotMoved into our new Avant home at the…
Moved into our new Avant home Vanburgh Gate Chester le Street at the end of October and have found the whole process to be excellent thanks to firstly Julie from Sales and then the site manager Jason followed by Michelle for our after sales service.
Karen · 2 December 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotLewis and his team at the Greenlock…
Lewis and his team at the Greenlock Place were exceptional. From the warm welcome at the showhome opening to their genuine assistance, they made the experience memorable. Despite not making a purchase at this time, their support and property options were impressive.
Joanne · 1 December 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotWe have moved into draffen park
We have moved into draffen park. We have had a couple of issues like you would get with any new build. Lynne has been amazing. She has organised everything for us to be sorted so quick. She is honestly an asset to the company. We are also getting regular calls to make sure there is no other issues or anything that can be helped with. Moving in of course entails lots of boxes and rubbish and avant have put skips in our driveway for rubbish and took it away for us as well. It’s the small things that really make life that much easier. 100/10 would recommend an avant home. People are so quick to write bad experience reviews and you don’t get to see the good ones. But honestly this move and house has been life changing for us and we cannot thank avant enough for their help.
Eilidh · 30 November 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotVery informative
Very informative, looking forward to speaking again closer to build date
Dan · 30 November 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotJulie has good communication skills
Julie possesses very good communication skills. In my viewing this afternoon, she explained everything clearly in a step-by-step manner. She answered my queries in a straightforward manner; she even brought me to see the surrounding areas in explaining why I need not worry about flooding.
Dan · 25 November 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotExcellent, 10/10, highly recommend
Recently purchased a house in Monkswood Telford. From start to finish the Avant team have been incredible, Dave and Ian from site, Keana from sales and Tara from customer service. The have been really accommodating, allowed us to view the house loads, kept us upto date with progress and made this a really enjoyable experience. The build quality is excellent, we are very happy and would highly recommend Avant if your looking for a new build.
Mr · 24 November 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotAngela has been amazing throughout we…
Angela has been amazing throughout we can’t wait for our house to be ready and move in
Jessica · 24 November 2023 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotVery friendly
Very friendly, well informed,caring and attentive advisor.
Hannah · 23 November 2023 · Avant Homes Central Retford
★★★★★ 4/5
TrustpilotLewis has been very helpful and…
Lewis has been very helpful and friendly in handling all our questions at Greenlock Place, Leeds, also patient whilst we decide whats right for us.
Catherine · 23 November 2023 · Avant Homes Central Retford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
