Trusted Agent profile
★★★★★
1,866 reviews across 5 offices and 2 platforms
Avant Homes Central has five offices, in Holmewood, Retford, Chesterfield, Sheffield and Heanor. Together they have 1,866 reviews on two platforms, rated 3.7 out of 5 overall.
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Avant Homes Central's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotImoressive
Sales team very helpful in showing me round completed home even though not a show home. Homes well designed.
Hi Graham! Thanks for leaving a positive review, we are glad you had a positive experience.
5/5
TrustpilotCoral at the Alma place Holmewood was…
Coral at the Alma place Holmewood was amazing with explaining and advising things with us and we are so excited to start our journey in our new home.
Hi Connor, thanks for leaving a positive review! We will pass your kind words on to Coral she will very much appreciate them.
5/5
TrustpilotJulia Portington Is Fantastic
We have just made a reservation on a new Appleton home on Wilbur Chase in Ruddington, Nottingham. All the way through the process JULIA PORTINGTON has been absolutely fantastic. Julia has been attentive, helpful and has been available at all times of the day to help with our numerous queries. Julia has kept us sane throughout the process, always keeping a smile on our faces when things got a little stressful.Julia is a credit to Avant, and I have no doubt that without Julia's professionalism, warmth and openness, we may not have actually secured the property that we were so keen to buy.Well done Julia, and thank you!
Thank you so much for taking the time to write such a lovely review. We will pass your praise on to Julia, she would love to hear your kind words. Thanks again and good luck with your new home!
5/5
TrustpilotSarah at Bishops Quarter
Sarah at Bishops Quarter We spoke to Sarah a couple of times before visiting site and she was really friendly and knowledgeable. We've visited the site this morning, viewed the showhome and had an informal chat which was really helpful.Sarah answered all our questions on site and sent a follow up email after our visit which contained a lot of useful and very helpful information. Much appreciated!Thanks Sarah
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Vicki.
5/5
TrustpilotHoneyman park no.17
We have just put a deposit down for a kelso at honeyman park. We are so excited! The journey has been stress free and our sales rep Jacqueline McPhee has been brilliant. She is always on hand to help and has communicated every step of the way. Jacqueline has made this process smooth for us. We can't wait to move into our new home :)
Thanks for taking the time to leave a great review! Good luck in your new home and we will pass your praise on to Jacqueline.
5/5
TrustpilotGood customer service
Good customer service,friendly staff,house was nice clean tidy and spacious
Hi Beatrice! Thanks for writing such a great review we are thrilled to hear from you.
5/5
TrustpilotExcellent service.
I moved to my new avant home in Easingwold six months ago. Although all my 'snags' at time of moving in were fully sorted within weeks, I recently found two, very minor, issues.I reported them to Customer Services and received responses from Gemma who arranged visits and kept me informed. The first job has been completed and the second is booked in. Both within 2-3 weeks.Many thanks Gemma.
Thanks for leaving a review and are happy you are having a positive experience with our friendly team! We will pass your praise on to Gemma.
1/5
TrustpilotPoor build quality with multiple major…
Poor build quality with multiple major issues. took a year to sort eventually. Customer services are horrendous.
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotWe recently visited the sales office in…
We recently visited the sales office in Green Hammerton to register interest in a new build there. We were instantly made to feel welcome and at home with the sales representative, Lewis. He was very easy to talk to and gave us lots of useful information, which has helped us cement our interest in the property. He was a pleasure to deal with.
Thank you so much for leaving such a positive review, we are glad you had a positive experience and will pass the praise onto Lewis!
5/5
TrustpilotVisit to sales office…
The lady in the sales office was very helpful and knowledgeable and made our visit most informative
Thanks for writing such a positive review we are happy you had a good experience!
5/5
TrustpilotThe passion and commitment to help from…
The passion and commitment to help from one of your sales representatives was a cut above the rest it was my 1st experience to do such a process but was made to believe it’s very possible to own house with Avante.Everything explained in detail and was very easy to understand.Welldone Jacquelin keep up the good work
Thanks for taking the time and writing a positive review! We are glad you had such a good experience with us.
5/5
TrustpilotExcellent Customer Care
Great sales knowledge and customer appreciation of our requirements
Thanks Joan for the great review!
5/5
TrustpilotJen was amazing and very helpful
Jen was amazing and very helpful. Made us feel very welcome and as first time buyers answered all our questions professionally and clear.I can’t explain how amazing the service was today.
Hi Rachel, thanks for writing such a positive review ! We will pas your good praise onto Jen, we are happy you had a good experience.
5/5
TrustpilotSummerville, Vicki, Stockton Avant Homes
Me and my partner just reserved our home in stockton (summerville). We booked an appointment for the early afternoon but unfortunately due to work commitments we were late, however Vicki who waited an extra 45 minutes for us to arrive which was nice as we were desperate to view the property, she was very polite and informative when it came to the property and explained in detail the process, the plans, when the work would be finished, explained if there was any issues to let her know, reassured us if any problems who to contact regarding if any issues were found or if we were not happy, so far a very welcoming and informative process for what for a lot of people when buying their first home can be a daunting time in buying their first home
Hi! Thanks for taking the time to write a great review we are happy your experience with us was a good one! We will pass your strong praise onto Vicki she will very much appreciate it.
5/5
TrustpilotBrompton mews Vicki
At Brompton mews with Vicki we were absolutely over the moon with the service she provided. We have had multiple houses fall through and she has been the only person who has truly helped us. So very grateful for all the help she has given us. Would 100% recommend!!!!!!
Thanks for taking the time to leave such a great review we are happy you had a positive experience with us and our sales team. We will pass your praise onto Vicki, she will very much appreciate it!
5/5
TrustpilotMade to feel comfortable and reassured
Thanks for leaving a positive review!
5/5
TrustpilotGreat service!
Sandy at Westwood Green has been great in the initial process of buyer our next home. We have reserved our plot today and Sandy has answered all of our questions and explained all of the process throughly. We are extremely grateful for your assistance so far and we look forward to moving!
Hi Shelley! Thank you so much for leaving such a great review. We will pass your positive praise onto Sandy she will very much appreciate it.
1/5
TrustpilotWhat an absolute shower of a company
What an absolute shower of a company, our new house was flooded due to avants shoddy contractors putting a wrong part on the mains water - then they've left us 7 months without rectifying. Customer service ignore you, liaison officers complete muppets that talk the talk but carry no clout at all. Do not buy from these cowboys - seriously!!!! Looking like Christmas in a shack as they're still not helping us, only been in 18 months and 7 of those spent living like a refugee because avant just ignore. Please take note people
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
2/5
TrustpilotGreat Sales experience but poor after care
Unfortunately our experience with customer care following moving in has overshadowed the excellent service provided by Louise in Sales at Radford's Meadows, along with site managers Mark, Steve, Brett and Matt. They are genuinely lovely people who have gone above and beyond to help us settle into our home, and resolve what issues they can.However, we have reported over 20 snags since moving in. Every single one has gone beyond the 30 days to be resolved stipulated by the NHQB with no explanation. We still have around 10 snags to resolve which are also beyond 30 days. I have made a complaint to Avant on 18/09/24 due to lack of communication from customer care, unresolved snags, and the ongoing stress and impact this has had on myself and my family, and have had a pathway to resolution (also outside the time frame stated on the website) but no full response to this, with no explanation as to why. Despite it stating on the Avant website I should've have had a full response and resolution within 30 days.
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotAlways going above and beyond to make…
Always going above and beyond to make sure everything is going smoothly and kept up to date with what’s going on!
Thanks for leaving a great review Emma-Louise, we appreciate it very much!
5/5
TrustpilotExcellent service
Thank you Andrew in customer services for your help in organising a new road sign to be installed. Requested one by email, had a prompt reply and very good communication and updates throughout.
Hi Amy, thank you for leaving such a positive review ! We are glad you had a good experience with us.
5/5
TrustpilotAvant monskwood! Best development team!
Avant monskwood! Lisa,Ian and dave! They are all amazing! Highly recommend the site and the people who dealt with everything for our house move. Any inquiry we had they was there to help answer and went above and beyond to make sure all was okay. Happy with their service and would highly recommend them! Thankyou!
We really value your positive feedback thanks for taking the time to write such a kind review. We will pass your praise on to Lisa, Ian and Dave they will very much appreciate it.
5/5
TrustpilotFantastic experience with Patricia and Louise at Cotchett Park
I would like to dedicate my 5-STAR review to Patricia and Louise at Cotchett Park, I wish there is a Million Star rating to give them, whichever I say or write won't be enough to highly praise these 2 amazing ladies. Starting from my phone call with Louise with her most welcoming tone, taking the time to explain on the phone and her kind invitation to visit the estate, look around and consider my options to when I first walked into the office and the first thing I saw was the beautiful, warm and most welcoming smile of Patricia.Both Patricia and Louise were most fantastic and amazing this afternoon, they took the time and made massive efforts to explain everything to me in detail with all the kindness and patience of the world, because as a first time buyer I didn't have a clue of anything and didn't know anything about the process. But Patricia and Louise made my experience fantastic, explained everything and listened very carefully to me and considered all what I told them about my requirements for my home and my circumstances. Patricia made massive efforts showing us around the estate and houses. She was extremely kind and helpful and never made us felt rushed, on the contrary she was going out with us in the rain showing us around the houses with her beautiful smile and kept telling us to take our time and don't rush.I managed to reserve a wonderful Avant Homes house this afternoon with Louise and Patricia's help and started the purchase process.Louise made massive efforts explaining every single detail and sorting the documents and paperwork. She kindly introduced us to the mortgage advisor and soliciter, and made the process much easier.I highly recommend Louise and Patricia from Avant Homes at Cotchett Park, if you would like a fantastic experience and a wonderful home. We all as a family are ever most grateful to their extreme kindness, beautiful smiles and attitudes, and massive efforts.Extremely Happy Customer😊
Thank you so much for leaving such a thoughtful review we really appreciate your kind words. We are glad your experience with our team was a positive one and will pass your strong praise on to Patricia and Louise they will be thrilled to hear from you! Thanks again and good luck with your new home!
5/5
TrustpilotWe’ve recently purchased a house at…
We’ve recently purchased a house at Merlin’s Point (WSH). Our experience has been fantastic from the moment we stepped in for our reservation up to now (a few weeks before completion). Georgiana our sales advisor has been amazing, kept us in the loop through all the different stages of the house build and any concerns that we have had, have been dealt with accordingly and very prompt. Thank you for a smooth journey into our next adventure. 🙂
Thanks for leaving such a positive review we are thrilled you had a great experience with us. We will pass your words of praise on to Georgiana and good luck with your new home.
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Holmewood has the most, with 1,777 reviews rated 3.7 out of 5, followed by Retford with 1,719.
The five Avant Homes Central offices, by town:
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