Trusted Agent profile
★★★★★
657 reviews across 3 offices and 2 platforms
Ashberry Homes West Midlands has three offices, in Stafford, Nuneaton and Solihull. Together they have 657 reviews on two platforms, rated 4.5 out of 5 overall.
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Ashberry Homes West Midlands's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent service so far
Excellent service so far , Karen allowed plenty of time and helped us choose our extra”s and choices for our beautiful new home .The part ex scheme has so far been plain sailing Thank you Karen
Hello Tina and thank you for taking the time to leave this fantastic review regarding the excellent service you have received from your Sales Advisor, Karen! We wish you all the best in your new Ashberry home! Thanks, Team Ashberry
1/5
TrustpilotThe reason I have given a 1 star is not…
The reason I have given a 1 star is not for the house it self it’s the way the process is. I have sold my house and I am a cash buyer with no chain. My husband and I love the upgrades and it’s how we want our home to look. However to have the upgrades we want we have to pay upfront. Who has £17.000 today with soaring energy prices reaching the stars and food prices out of peoples reach. So I’m sorry I don’t get it. when our plot isn’t going to be finished between October to December. So it’s a great shame that when we move in everything will be ripped out and replaced. The kitchen, tiles for the down stairs toilet, en-suite bathroom and guests bathroom. I have also chosen fitted wardrobes in the master bedroom and carpets throughout the house. So please someone explain to me why this process is difficult.
Hello Patricia and thank you for your review. We're sorry to read of your concerns regarding the process of reserving your Ashberry home. This isn't the type of feedback we hope to receive.Please be assured your concerns will be passed along to our Eastern Counties divisional team.Thank you again for your review, and for raising your concerns with us.Team Ashberry
5/5
Trustpilot5-Star Customer Service, Quality Development & Excellent Developer
We wanted to highlight an example of excellent customer service by one of the Ashberry/Bellway team, Mark Brooks, at your Bicester development. Right from the very first meeting & viewing with Mark, he has been very professional, helpful, friendly & supportive, and has helped with any questions etc throughout. Buying a new house, especially as a first time buyer, could be a daunting thing, and Mark could not have been more helpful throughout the whole process. He has ensured the whole process has been an enjoyable experience.We just wanted to recognise Mark’s top work, and we are looking forward to the property exchange & completion ready for a move in to the new home in late August 2022. Also, the quality of build, fixtures & fittings, and design on this development is first class. Thank you!
Hello and thank you so much for taking the time to leave this fantastic review regarding the 5* customer service you received from Mark! This is the type of feedback that we strive to ensure we receive. Please be assured we will be passing your review along to your divisional team! We wish you all the best in your new home. Many thanks, Team Ashberry
5/5
TrustpilotGreat service
Great service, clear thorough advice and information, delivered in a very relaxed style.
Hi Debbie, thank you for the great review. We wish you all the best with your new Bellway home! Thanks again, Team Bellway
5/5
TrustpilotSarah at Ashberry Homes Callerton has…
Sarah at Ashberry Homes Callerton has been amazing. She made reserving our home an absolute breeze. Couldn’t have asked for a nicer person to deal with. We are so excited to move into our beautiful new home x
Hi Sharon, thank you for the great review. We're so happy our sales team was able to go above and beyond for you. We wish you all the best with your new Bellway home! Thanks again, Team Bellway
5/5
TrustpilotNew home
Our visit to the Ashberry Homes sales office in Bourne was a stress-free experience. Both Patrick and Vivien were extremely helpful and made reserving our new property easy. They were both very supportive and continue to be so. I would highly recommend buying a property here!
Hello David and thank you for taking the time to leave this fantastic review regarding the service you received from your Sales Advisors, Patrick and Vivien! This is the type of feedback that we strive to ensure we receive and we wish you all the best in your new Ashberry home! Team Ashberry
5/5
TrustpilotGood service, friendly and approachable
Sales advisor has been very helpful and friendly. Great knowledge or knows where to find the information.
Hello Shona, congratulations on your new Ashberry home! Thank you so much for taking the time to leave this great review, we'd love to hear back from you once you're all settled in? Many thanks, Team Ashberry
5/5
TrustpilotS-H-I-R-L-E-Y (10 STARS)
Shirley provided my wife and I the best customer service we have experienced to date. She has been absolutely amazing from the very moment we set foot on the Elizabeth Gardens Development in Rochford Essex. She expertly and very calmly guided us through the reservation, options choosing and completions process. Shirley was always at the end of the phone to answer our very many queries and incredibly responsive via emails too. We are now proud owners of our dream forever home and feel very lucky to have come across a pleasant, cheerful, reliable and outstanding professional. She is a true asset to your company and we will recommend Ashberry Homes to friends and family!!!!
Hello and thank you so much for your excellent review regarding your Sales Advisor, Shirley! This is the type of feedback that we strive to ensure we receive. Please be assured we will be passing your feedback along to your divisional Sales team. We wish you all the best in your new Ashberry home! Team Ashberry
4/5
TrustpilotVery helpful and responsive staff
Rating only, no written review.
Hello Janet and thank you for taking the time to leave this review. We wish you all the best in your new Ashberry home and look forward to hearing from you when you're all settled in? Team Ashberry
5/5
TrustpilotIn the process of buying a new home…
In the process of buying a new home from Ashberry on the Wirral, Merseyside. Have had excellent relationship with all of the sales staff who have kept us updated on the progress of our new build from the moment we reserved our plot. Would like to thank Sally at Jellicoe for all her assistance in making our move seem less stressful than we imagined.
Hello Malcolm and thank you so much for taking the time to leave this great review. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotSo far we've had a fantastic…
So far we've had a fantastic experience, and Ben at Amber Rise in Ripley has been so helpful...Making the whole process run smoothly so far.
Hello and thank you for your great review, regarding the service you received from your Sales Advisor, Ben at our Amber Rise development. We really appreciate you taking the time to leave this great review and wish you all the best in your new Ashberry home! Team Ashberry
5/5
TrustpilotNever bought a new build before
The sales consultant Sophie was helpful and gave us all the information prior to us selling our home. Upon receipt of a MoS, she arranged a viewing of our new home externally only and we were able to chose our options regarding flooring and kitchen. As to date we are extremely happy to be purchasing from Ashberry Homes
Hello Tracey and thank you for your fantastic review regarding the service you received from your Sales Advisor, Sophie. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotBrilliant customer service
Brilliant customer service. Jo and the team are very friendly down to earth and could not be more helpful.
Hello and thank you so much for your great review on the customer service you have received from Jo and the team. We wish we all the best for your new Ashberry home! Team Ashberry
1/5
TrustpilotAvoid Bellway/Ashberry if you can...
We were in the process of buying a house from Ashberry (which is actually Bellway, they invented this name/brand to allow them to build additional units on their site, their is no office/separate employees), their representatives have been absolutely awful in every regard. The sheer lack of communication and customer care has truly been astounding, we now feel we have had a lucky escape having not completed our purchase, if they can't perform pre-purchase, how can we hope for anything better once we take ownership? No one of responsibility is ever in the office to take a call, their sales office opens for only half the week, often communicating with you on their last day of opening, then disappearing until the following week. All-in-all, if you can purchase a home from someone else I really would, if you must use Bellway or Ashberry, please make sure you have a great solicitor to hand.
Hello Wes and thank you for taking the time to leave this review, we're sorry to hear that you are unhappy with the service you received from the team at your development. Please be assured we have passed along your review for investigation to your divisional team. Many thanks, Team Ashberry
5/5
TrustpilotMany thanks for Sophie the good quality…
Many thanks for Sophie the good quality of assistant
Hello Sam and thank you for your review. We're really pleased to hear this! Team Ashberry
1/5
TrustpilotOnce you've moved in, no-one cares.
Our Sales experience was great and we were guided through the whole process, even with several sales agents due to change in staff. The initial period of 2 weeks after moving in, the people on site were really attentive and helpful and really looked after us, resolving any issues we had quickly and professionally, and there were some pretty urgent issues that they were able to sort immediately. So the site based staff have been great.But unfortunately they have been let down by the centralised Customer Service function. We moved in in October 2021. We're now 7 months on and our snagging list is ever growing. There is now accountability. I have escalated to the Director of Customer Service who couldn't even dignify me with a response. The Head of Customer Service acknowledged my email a week later and a maintenance manager did come out to take photos of all the snags, and to be fair he was really helpful and understanding. But since, a month has gone by with no update whatsoever and no visits to resolve anything. So today I put a call in to the Head of Customer Care and left a message as he was unavailable.Within 30 minutes, Automatic emails started trickling through that the tickets for the work were being logged. Coincidence? Or has the list been sat on someones desk for a month until I called? I've asked for a call back to discuss, nothing. Also, the job tickets that I have been sent refer to the snagging list by numbers only, and I have contractors calling me directly (yes, Bellway don't do that for you, you have to arrange the appointments direct with the contractors and arrange re-visits etc) quoting numbers and I have no idea which work they're coming to do.You call Customer Service, you get put through to voicemail. You leave a message, you don't hear back. For saying that a home is one of the biggest investments of your life, the quality of the Customer Service from Ashberry/Bellway is simply shocking.
Hello and thank you for taking the time to leave this review. We're sorry to hear that you are unhappy with the service you have received from your Customer Care team. Please be assured we have passed along your review for investigation to your divisional team. Many thanks, Team Ashberry
5/5
TrustpilotKaren was extremely helpful and patient…
Karen was extremely helpful and patient when it came to us making decisions. When we reserved and chose our options her knowledge and help was invaluable
Hello Amarit and thank you for your fantastic review regarding the service you received from your Sales Advisor, Karen. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotBekkie I love you ,
Ash berry homes Dunmow ! A sales girl named Bekkie , absolutely fantastic , knowledgeable, friendly ,Made the transaction smooth ,easy smashing personality ,top marks excellent
Hello Jeffrey and thank you for your great review! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotCrissie
Big shout out and thankyou to Crissie, our sales advisor, first class service all the way, so far the journey has been flawless, a very dedicated team with 100% client focus in mind, thankyou
Hello Rachael and thank you so much for your fantastic review regarding the service you received from your Sales Advisor, Chrissie. This is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotSenior sales person Becky was so…
Senior sales person Becky was so professional and helpful, also lovely & friendly! 👍
Hello Helen and thank you for your fantastic review regarding the service you received from your Sales Advisor, Becky. This is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
1/5
Trustpilot***No Customer Service
No words to describe Ashberry/Bellway - Magnolia Gardens.An entire estate whereby every single property has defects/problems. In my case almost a year on and still multiple issues. No accountability/ownership/progress - continuous incompetence throughout the entire process. Please do not respond to this review with a 'perceived helpful comment' when in fact problems need to be resolved and not just nice words here and there.***10 days later - is there a reason why you requested my contact details which I provided promptly? I have not been contacted.
Hello Natalie and thank you for your review. We're sorry to read of your concerns regarding your Ashberry home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible. All we'll need is your development name and plot number. Thank you again for your review, and for raising your concerns with us.Team Ashberry
5/5
TrustpilotPurchase of property- Excellent customer service
Chrissie, sale officer has been very helpful & supportive.
Hello Mohammad and thank you for your fantastic review regarding the service you received from your Sales Advisor, Chrissie. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotViewing new house developments in Fordham Cambs.
Called in on off chance to look at show bungalow.was greeted by sales lady Maria who was really busy but found time to let us look around show home.I was impressed with the workmanship and finish as being a carpenter in the building industry myself.Since that visit have now reserved a 3 bed detached house to be completed early 2023..Have negotiated again with my purchase with sales person Maria who is a credit to the company.She is efficient and friendly through out the procedure.Looking forward to exchanging contracts. .Mr Mark Gale.
Hello Mark and thank you for your fantastic review regarding the service you received from your Sales Advisor, Maria. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotSophie and Tanya at Saxon Heath Bury St…
Sophie and Tanya at Saxon Heath Bury St Edmunds are the best, very kind and polite, explain all our questions and replied our emails very quickly.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Stafford has the most, with 630 reviews rated 4.5 out of 5, followed by Nuneaton with 574.
