Trusted Agent profile
★★★★★
656 reviews across 3 offices and 2 platforms
Ashberry Homes West Midlands has three offices, in Stafford, Nuneaton and Solihull. Together they have 656 reviews on two platforms, rated 4.5 out of 5 overall.
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Ashberry Homes West Midlands's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWe’ve had 2 appointments to discuss the…
We’ve had 2 appointments to discuss the purchase of our new home, on both occasions staff were really helpful polite and very patient.
Hello Andrew and thank you for taking the time to leave this great review. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Team Ashberry
5/5
TrustpilotFriendly agent always willing to answer…
Friendly agent always willing to answer questions etc. Quality if information re process really good.
Hello Lynne, thank you for taking the time to leave this great review! We wish you all the best in your new Ashberry home. Team Ashberry
5/5
TrustpilotAdam @Ashberry(New Cardington) - Amazing!!
Adam @ Ashberry (New Cardington) has been brilliant. He has always ensured I have been updated throughout my whole purchase process. Adam has helped chase solicitors and mortgage brokers throughout the whole process and has answered any question along the way. He has the patience of a saint (needs to be with me) and I couldn't thank him enough. There has been several times in the purchase where I have been deflated and at times wanted to pull out of the sale but Adam has continued to be supportive and had an amazing happy attitude which gave me faith it would all work out well. 10 months later and I am due to be completing on my first home purchase and this wouldn't of happened without his persistence, positive attitude and determination to get this done for me. Thank you Adam & team for all your help!!
Hello Olivia and thank you so much for taking the time to leave this fantastic review - please be assured your kind words have been passed along to the divisional team. We wish you all the best in your new Ashberry home. Team Ashberry
5/5
TrustpilotCustomer Service will always be the…
Customer Service will always be the main factor in any sort of business deals. No matter how much an item cost, good service can make it seem priceless. Ashberry Homes so far are awesome
Hello and thank you for taking the time to leave this fantastic review! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
5/5
TrustpilotGill was fantastic
Gill was fantastic! She was super friendly, explained everything really well and I’m so looking forwards to actually moving in. The Ashberry staff in general was very good. I highly recommend.
Hello Kristy and thank you so much for taking the time to leave your fantastic review! We wish you all the best and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
1/5
TrustpilotRing me and we can discuss it.
Rating only, no written review.
Hello and thank you for your review, so that we can pass along your review to the appropriate divisional team, could you please provide your plot number and development name in your review? Many thanks, Team Ashberry
1/5
TrustpilotI had already shared my review and…
I had already shared my review and reasons for 1 star.
Hello and thank you for your review. We're sorry to hear see you are disappointed with your new Ashberry home. Should you wish to provide more information in this review, we will then pass your concerns along to your divisional team for investigation. Thanks, Team Ashberry
5/5
Trustpilotbuilder appointment
Excellent, very friendly and helpful staffs.
Hello, thank you for taking the time to leave this excellent review, we wish you all the best in your new Ashberry home! Team Ashberry
5/5
TrustpilotJust at the start of the process of…
Just at the start of the process of building with Ashbury and Tanya in sales has been amazing
Hello Janine, thank you for taking the time to leave this great review regarding the service you received from your Sales Advisor Tanya! We wish you all the best and would love to hear back from you once you're all settled in? Team Ashberry
5/5
TrustpilotBest location
Best location Best house Very good communication
Hello and congratulations on your new Ashberry home! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
1/5
TrustpilotCompletely Gutted with the experience!!
Not someone who usually writes reviews but compelled to do so here. I had been at the Stockfield view site a few weeks back and was told that the Angelica Showhome will be coming up for release soon. I then and there made it clear that I am interested when it releases and would like to buy. I was asked to then run my AIP via New homes which I did promptly and I was told by them that they have shared my AIP with the builder. Now it was about waiting only.A couple of days back, I saw the house was released for sale. While I never got a call to inform me (as promised) I was excited and hence waited for the next day (offices were closed on wed) and called up promptly at 10am when they opened. No one picked up and I went on voice mail. I called a couple of times more in next 15 min and even left multiple voice notes but no one answered or called back. By afternoon I had made more than 20 calls but no one answered. I then called their head office and asked for me to be connected to someone at the site which they were able to do. When I spoke to the girl, she said she has had multiple calls during the day and will go first come first serve. I agreed as I knew I was the first one to call at precisely 10am. However I was called back in the evening and told they had others who called before me and hence they would be offering it to someone else. This is a lie as I am pretty sure i was the first to call when they opened up. Also the fact that k had visited the site and shared my details a few weeks ago doesn’t seem to have been taken into account. I in all probability have lost a house k was dearly looking forward to own and didn’t expect to be treated like this by a reputed builder like Ashberry.Completely gutted!!
Hello and thank you for taking the time to leave this review. We're very sorry to hear you feel disappointed with your Sales journey with us. Please be assured your review has been passed along to our Manchester divisional team for investigation. Thanks, Team Ashberry
5/5
TrustpilotAshberry homes Callerton 5 Star SARAH
We have only just recently reserved our new home at Ashberry homes,Church View, Callerton. This is the first time we have decided to purchase a new build, and what we have seen really impressed us and my wife and I being older decided now is the time to buy a new house,Had it not been for SARAH, who called us back and arranged for us to see the show home we were interested in ( as the nearest one was in Wingate Co Durham ) then we wouldn’t of proceeded. Sarahs knowledge, customer service, experience and her genuine professionalism has been invaluable to us first time new build buyers.Sarah understanding we both work shifts ( and needed a longer appointment for us to choose our extras ) even offered to come in early, HOW AMAZING IS THAT, in my book that far exceeds my expectations.We have also met Olivia, once again, so helpful, and informative, with excellent customer service skills.We have been kept informed so far, and today, we had our meet the builder and introduced to Jamie the site manager,He has been so informative, with his wealth of knowledge of the building industry, and boy did we ask some awkward questions, he answered everyone and his customer service was outstanding, all round the team at Ashberry, Church View, Callerton are an absolute asset to your company, please tell them we are eternally grateful for all the help so far, and we will be leaving another review when we move into our new home,Kind RegardsMr & Mrs Sholder
Hello Steve and thank you so much for your excellent review regarding your Sales Advisor, Sarah! This is the type of feedback that we strive to ensure we receive. Please be assured we will be passing your feedback along to your divisional Sales team. We wish you all the best in your new Ashberry home! Team Ashberry
5/5
TrustpilotWe’re currently still in process of…
We’re currently still in process of buying with Ashberry Homes but I can hand on heart say that they have been incredible so far. From the initial call to taking us around the plot it has been perfect. Jo from the Pirton Fields development has been wonderful and always on hand to answer any of our questions. She does not push you to make any quick decisions which we love.
Hello Catherine and congratulations on your new Ashberry home! We really appreciate you taking the time to leave this review and wish you all the best in your new Ashberry home. Thanks, Team Ashberry
5/5
TrustpilotVery nice ladies in the sales…
Very nice ladies in the sales department very helpful happy to answer any questions and get the extra information that you have asked for
Hello Scott and thank you for taking the time to leave this review! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks, Team Ashberry
5/5
TrustpilotBought a property
Rating only, no written review.
Hello, thank you for taking the time to leave this excellent review! We wish you all the best in your new Ashberry home! Team Ashberry
5/5
TrustpilotSo far we have had an amazing…
So far we have had an amazing experience with ashberry homes and Tanya has been absolutely incredible and so helpful. Couldn’t ask for a better person to help us with this purchase of our new build
Hello Matt and thank you for taking the time to leave this fantastic review regarding the excellent service you have received from your Sales Advisor, Tanya! We wish you all the best in your new Ashberry home! Thanks, Team Ashberry
5/5
TrustpilotUp till now touch wood has been a good…
Up till now touch wood has been a good experience. Yet to complete and yet to move. Fingers crossed. Tracy been great.
Hello and thank you so much for taking the time to leave this review regarding your Sales Advisor, Tracy! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks, Team Ashberry
5/5
TrustpilotKaren was a breath of fresh air in that…
Karen was a breath of fresh air in that she took time explain everything we needed to know about the property and development without rushing us off. No question was too small or too much.
Hello and thank you so much for taking the time to leave this review regarding your Sales Advisor, Karen! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks, Team Ashberry
5/5
TrustpilotSo far it has been a great experience
So far it has been a great experience, I very much look forward to moving into my new house
Hello and thank you so much for taking the time to leave this review! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks, Team Ashberry
5/5
TrustpilotAshberry have been so helpful and…
Ashberry have been so helpful and supportive since day one! We have a beautiful home thank to these guys. The customer service is amazing and have helped us throughout ! Would highly recommend Ashberry and their team! 6 Taylor CloseJazmine
Hello Jazmine and thank you for taking the time to leave this review. We really appreciate you taking the time to get in touch and wish you all the best in your new Ashberry home! Many thanks, Team Ashberry
5/5
TrustpilotExcellent quality of new homes & customer service
Rating only, no written review.
Hello and thank you for taking the time to leave your feedback. We wish you all the best in your new Ashberry home and look forward to hearing back from you once you're all settled in! Thanks, Team Ashberry
5/5
TrustpilotOnly just started the process but so…
Only just started the process but so far the customer service and communication has been outstanding.
Hello Chloe and thank you for taking the time to leave your feedback. We wish you all the best in your new Ashberry home and look forward to hearing back from you once you're all settled in! Thanks, Team Ashberry
4/5
TrustpilotEllena is excellent
Ellena is excellent, very helpful and professional at all times, she has a vast amount of knowledge and is always happy to help. One thing as a whole, would be to make full purchasing process and payments clearer, it was a shock to be told that we would need to pay 10% within 6 weeks.
Hello Sharon and thank you for taking the time to leave this review. We're so pleased to hear about your excellent experience with our Sales Advisor Ellena. We wish you all the best in your new Ashberry home. Team Bellway
5/5
TrustpilotExcellent service so far
Excellent service so far , Karen allowed plenty of time and helped us choose our extra”s and choices for our beautiful new home .The part ex scheme has so far been plain sailing Thank you Karen
Hello Tina and thank you for taking the time to leave this fantastic review regarding the excellent service you have received from your Sales Advisor, Karen! We wish you all the best in your new Ashberry home! Thanks, Team Ashberry
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Stafford has the most, with 630 reviews rated 4.5 out of 5, followed by Nuneaton with 574.
