Ashberry Homes West Midlands estate agents in Stafford, Nuneaton and Solihull

★★★★★ 1/5

Trustpilot

Terrible customer care

Moved into my first house in Horwood Gardens, Leicester a year ago and the actual house itself is well built and initially we only had a few snags that the sales team and on sight builders were very helpful in resolving. About 3 months after we moved in we were asked to fill out a NHBC survey which we happy to do as the service besides was good at the time besides a couple of minor things.Since filling out that survey we’ve been told to always contact customer care with bellway/Ashberry and they have been absolutely useless!In a new build home as time goes on you can get some snags which we have been getting such as our home doesn’t get heated up very well and this has been going on for months with no resolution. The issue we have is with customer care, they’re very quick to let us know they can’t help and that it’s not a part of their job, but I’m confused as to what is their job since they’ve not been helpful at all. They’re rude, have made our experience horrible, inadequate, don’t listen to our problems and are completely insincere. When we try and hire our own contractors to fix issues they will not, they spy on our home and what we get done and then we get emails to say our warranty is void.We were one of the first families to move into Horwood gardens and were given NO added incentives such as free flooring etc. whereas now every new neighbour I have has mentioned they got several incentives for no added cost. Lovely homes, lovely sales team, TERRIBLE customer service.Will not be purchasing a new build again from Ashberry/Bellway due to customer care which you need to be effective due to the number of issues that can arise in your new build home.

Zoya · 24 April 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

Professional and supportive

Communication and support has been excellent, keeping us updated with every aspect of our journey. Nothing we have asked has been problematic and our needs have been fully met. Thank you, what a lovely professional team.

A · 21 April 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 4/5

Trustpilot

Smooth procedure

Rating only, no written review.

Hong · 18 April 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

Cherry Meadows Hatton

Chrissie and the team at Cherry Meadows have been amazing! As first time buyers, Chrissie has answered all of our questions and has kept in contact throughout the whole process on mortgages offers and solicitor updates. Chrissie also took lots of time to help us choose our additional extras!

Amina · 17 April 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

Well planned and laid out estate

Moorfields is a very well planned and laid out estate. There are numerous grassed, tree and shrub planted areas as well as small pond areas which gives the estate an open country feel. Tania in the sales office was extremely helpful and took us step by step through exactly what we were purchasing. Can't wait to move in !!

Carol · 16 April 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 1/5

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Sales Assistant - Hartshorne View

I have recently purchased a house at Cherry Meadows, Hatton with Ashberry homes. (I’ve written a separate 5 star review!) We live close to the Hartshorne view and decided to go and view the show homes for kitchen inspiration before we made our kitchen choices the following day. The sales assistant was very friendly until she learnt we’d already bought. As soon as I mentioned we’d bought at a different site she sat back down and went on her computer, completely dismissing us. She was then very rude and offhand towards us, demanding to know why we had come to view the show home of a different house to the one we have bought, refusing to let us look at the kitchen door choices and worktops in the showroom, asking when our appointment for kitchen choices was and why we thought it appropriate to come to view the show home at a different site, and denying having two show homes to view. I understand she works for commission but surely the top priority should be her representation of Ashberry Homes, and not being rude and ill mannered to two people who had just bought from the company she works for. Unfortunately the experience we received made us doubt our choice in Ashberry Homes and tainted our whole experience. which had been flawless.

Amina · 16 April 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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It was a awesome experience .

Rating only, no written review.

MS · 15 April 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

We loved our experience

Our experience with Ashberry homes was 5 star . As first time buyers we were unsure of the running order of things : Chrissie and her team at the sales centre were AMAZING and did everything they could to ensure we had a smooth completion.

Emma · 14 April 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 1/5

Trustpilot

Hellberry Homes

Moved into our property over 4 months ago and since the day we moved in there has been no customer service whatsoever. We still have multiple snags and issues outstanding. When we moved in multiple extras that we paid thousands for were to a poor finish unusable or damaged this is still the case. We are on our third front door which is still not right, our second kitchen due to incorrect and poor fitment which is still not right. We are waiting for new windows due to these not being fitted correctly we paid hundreds of pounds for made to measure fitted blinds only for these to have to be ripped down for a new living room window to be fitted to which the window company never turned up and we are now left with bare brick, no privacy and a blind that now is unusable. When speaking to management on site we get told it’s “not there department” or there’s “nothing they can do” The customer care is simply unacceptable we have made multiple phone calls and sent multiple emails but are still left in the same position with so many snags and issues still outstanding. I would strongly advise anyone thinking of buying an Ashberry or Bellway home to save themselves the headache and stress and look elsewhere because once you have moved in and they have your money they couldn’t care anymore about you or your new home.

Harry · 13 April 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

Jo at Pirton Fields is very helpful

Jo at Pirton Fields is very helpful, informative, honest and lovely. I feel really looked after and supported in my purchase of a new home.

Claire · 12 April 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 4/5

Trustpilot

Jo is helpful.

Rating only, no written review.

Nga · 12 April 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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Reserving a plot

Tanya was very patient explaining everything to me. And very helpful.

Penny · 11 April 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

Customer Service

I’d like to say that I had a very good experience with Ashberry during my two visits. I haven’t yet finished my transaction but this far it’s been A1.

Shaun · 6 April 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

Very helpful without being too pushy

Rating only, no written review.

Michael · 30 March 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

Very helpful and factual

Very helpful and factual. Ensured we felt at ease with no pressure.

Christopher · 25 March 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

Estate is laid out very nice which…

Estate is laid out very nice which first attracted us. Site manager is really good and worked hard to get us what we wanted. Just have to get moved in now.

Denise · 25 March 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

Very professional

A very informative, friendly experience. Nothing was too much trouble for the adviser and everything was explained clearly, concisely and professionally.

Stephen · 21 March 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 2/5

Trustpilot

Customer Care Not Plot 439 Church View

Ashberry homes customer care is crap, once you have bought the house they do nothing for you. I was told I’d have an internal front door handle for moving in, this took 13 months after completion to get. They had to change the internal door which is hideous and not in keeping with the style of home. Let’s see how long it takes this time. Luckily I’m not too oldIn response to Ashberry Homes dated 16 March:I was plot 439 Church View, Callerton

Gill · 16 March 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service. The quality of the build and the finish, is first class. Very informative meeting with the builder. I would definitely recommend to friends and family, if they are thinking of buying.

Margaret · 13 March 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

Best choice I made was to use Ashberry homes.

Amber Rise, Ripley. All the sales personnel were extremely helpful. Any follow up questions were answered quickly and expertly. Wouldn't hesitate to recommend Ashberry Homes. Eve and Ella were amazing!

Sue · 11 March 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

My beautiful new home

Lovely staff very helpful Ashberry homes have a fab high spec

DAVID · 11 March 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 1/5

Trustpilot

Been in property for 2 and half years…

Been in property for 2 and half years and the garden is a complete shambles. Been re laid 3 times. Last time was done was in June due to the garden having no drainage and having rubble and rubbish under the previous grass that was laid which turned the garden into a swamp and killed all the grass. Not even a year into the new grass being re laid it’s happened yet again!!!! They didn’t even bother to sort the issue out which is due to no drainage and the gardeners even said this would happen in time again!! How can this possibly happen YET AGAIN FOR THE THIRD TIME!!I get told from Bellway ( who own Ashberry) they are doing ME a favour by having it re laid for the third time like it’s my fault that this has happened. Do they not learn that clearly this is their problem and they should actually sort this as would save so much hassle and money. How can they be happy that they’ve had to replace the grass three times in 2 years and it’s still the same!!Complete joke of a company telling me it’s a one of favour and I should be grateful. This is our first property we’ve brought and have 2 children under 2 that can’t even go out and enjoy and play in the garden now until we actually move to a house which has suitable and safe garden with grass and not a boggy mess of mud everywhere. We’ve done everything the gardeners said to do to maintain the grass and have spent several hundred pounds and surprise surprise it’s not helped in the slightest which they told us would happen. Avoid these clowns who you will chase for months on end and then feel like you’re in the wrong when you complain. All they had to do in the first place was to sort the drainage issue and lay better grass then would be fine. The fact that several of our neighbours gardens are doing well shows that the problem lays with drainage in ours. This will never be sorted and the day we move to a better place couldn’t come soon enough to end this nightmare.

Rob · 8 March 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

Excellent from start to finish.would definitely Recommend

Excellent service from start to finish.Could not do enough for us.Helpful evert step of the way.Would not hesitate to recommend.Chrissie,Fiona and Harry and Andy were exceptional.They all have gone above and beyond any of our expectations.Thank you so much 😊

Mrs · 5 March 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

Trustpilot

The customer is made to feel that their…

The customer is made to feel that their time and interest is important. All areas covered with clear and consise information and explanation. Our first time as a new build purchaser was as it should be. Thanks to Adam at Bourne Springs.

Elizabeth · 26 February 2023 · Ashberry Homes West Midlands Nuneaton