Ashberry Homes West Midlands estate agents in Stafford, Nuneaton and Solihull

★★★★★ 1/5

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Unprofessional and do not care

Initially were great until you tick the box on the NHBC survey. Then expect repairs to be dragged out until they hit the 2 year mark where they can avoid responsibility. Be prepared to chase repairs and do not expect a reply from site managers or from complaints. They prefer you to go to the NHBC. My advice is not to buy unless you enjoy stress and waiting around- all while parting with a lot of money. They are not 5 star builders. In reply to the Ashberry request, if you answered your complaints as quickly as you answered this public forum, there would not be as many issues. As this site shows, the Church View development has damaged the reputation of Ashberry. I am a genuine resident but do not want to disclose my name until the issues have been resolved. Please respond to your outstanding complaints

Anonymous · 26 April 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 1/5

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Let down by shocking customer care team

Probably would have written a much more positive review immediately after moving in, as the sales team and site manager at Church View were all extremely helpful, however just a few months later we were completely forgotten about and ignored by customer care.The back garden of our property was completely uneven with barely any soil when they laid the turf. This was made even worse when they realised the boundary of our plot was in the wrong place and had to move the fence, shed and its base.I was told last spring their landscapers would be coming to fix it, they didn’t. I then contacted customer care in June 2023 - who said they’d speak to site - but I never heard back for weeks and every time I chased them I was either ignored or given excuses. In October 2023 (after 4 months of radio silence from Customer Care) I got an email citing staff absences as the reason for the lack of correspondence. They also said they were waiting for the landscapers report and would get back to me. It’s been 6 months now and I’ve still not heard anything. Never known a customer care team treat their customers with such contempt, abysmal.

Richard · 21 April 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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Georgina on sales reception Newcastle…

Georgina on sales reception Newcastle Church view is a credit to your company. So friendly, helpful, Professional and one of the most honest and down to earth sales person we have ever met. I do hope this gets to her and she is truly credited for all she does for Ashberry homes. What a fabulous person Georgina. Thankyou for everything you did for us. Carol and Ron

Carol · 30 March 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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On Time Delivery, Excellent Service & Exceptional Quality

A · 27 March 2024 · Ashberry Homes West Midlands Solihull

★★★★★ 5/5

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Ellena - Roundhouse Park

When I visited Roundhouse Park, I found Ellena to be polite, friendly and exceptionably knowledgeable of the properties that Ashberry Homes had to offer. She showed me around all the houses of interest to me and was able to answer all my questions. I saw several houses of interest to me, but it was Ellena’s assistance along with her excellent product knowledge that enabled me to make my final decision. Thank you.

Guy · 15 March 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 2/5

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You can do better!

Issues experienced:1. Garden area: Garden wall covered in mortar, missing mortar from gaps in wall and cracked areas. Joins in the wall not correctly aligned and gaps of mortar between bricks excessive in large areas where it looked patched together. Fencing warped and garden littered with builder debris and soil left upturned (looked like a building site)Resolution: reported to Bellway who organised for the inspection and cleaning of the wall. The third party used, damaged the brickwork and chips were taken from brickwork due to the tools used by the third party as the cleaning process did not work. Brick mortar and gaps in wall exposing the cavity left untouched as it "passed NHBC" inspection as we were told by Ash the inspections manager.Garden fence was reported although we did not pursue the case any further due to our experience with the garden wall and I personally removed the debris.2. Upstairs main Bathroom: Excessive water leak in bathroom and neighbouring bedroom.Resolution: Reported to Bellway who got someone to replace the overflow pipe to the bath which was broken and left unrepaired before moving in.3. En-Suite bathroom: After 2 years and 4 attempts later it is still NOT RESOLVED. We have had the En-Suite ripped out 2 times to fix an issue with a leak experienced in our En-Suite. Excessive water in bathroom leaking under the floor and neighbouring bedroom carpet. Skirting boards expanded due to absorbed water and cracked grouting. Water damage to wall and timber in wall cavity. On the third attempt we explained to the Customer service team we were expecting a baby so needed it resolved asap..... Hey hoResolution: 3 previous attempts have been made to fix this issue, all of which unsuccessful. And currently undergoing ANOTHER attempt to resolve. 4. Drainage: We reported multiple issues with the drainage which appeared to be an issue generally over the estate with every house.Resolution: Appeared there were bags of sand and building rubbish left in drains.... It must be noted that the Ashberry team/site management were quick to blame the residents for putting baby wipes and other household waste down the drain which was causing the blockage when this was obviously not the cause.Overview: As a resident of the estate for 2 years and feedback gathered from other neighbours this does not reflect the Bellway quality and values which is the reason we purchased our property. Shoddy workmanship and incompetency by employed third parties and management team mean our experience has not been pleasurable at all. Be warned, the estate is extremely difficult to navigate around as the roads are extremely narrow. It feels that Ashberry have cheaped out as much as possible to cut corners and save money in as many areas as possible. I would assume this includes the tradesmen used to put together the properties.Customer service team are very good I have to say but be prepared to lean heavily on them if you decide to buy a property from Ashberry and get a third party to do a snag list.I rarely leave a bad review but as a father of a newborn we just want our En-Suite fixed, my partner struggles due to medical reasons getting in and out of the bath and the En-Suite is much easier for her to access. Please help in getting this resolved asap.

Nicky · 14 March 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 4/5

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So far so good

So far so good. Your staff is helpful.

Yuk · 5 March 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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We are the 1st time buyer in UK and…

We are the 1st time buyer in UK and Ashberry Homes made our journey simpler in terms of showing the houses as per our convenience, explaining overall process starting from reserving home. Houses are pretty at Ashberry, looking forward for our 1st home with Ashberry. ❤️

PS · 3 March 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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Great customer service and beautiful home

Both Christine and Angela were fantastic and provided us with confidence going ahead with our purchase of the Angelica - beautiful home!

Blandld · 28 February 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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Hollie at Bourne Springs has been great…

Hollie at Bourne Springs has been great to deal with and so helpful.

Wendy · 21 February 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 1/5

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More like 1 star builder not 5 star

It would take me at least 5000 words to describe everything that has gone wrong with the house since our move in date, but the main problem here is Ashberry Homes/Bellway horrible customer service. Don't be fooled by the responses here, once you have completed on the house, forget about them fixing snags or responding to your messages or emails. A lot of our ongoing issues have been ongoing from our move in date. They promised they will fix them within a week, but they are still ongoing a year later and we receive no response from their customer service, site manager or even Bellway Durham managing director. Such as drafts and plumbing issues. We also paid for add ons that they did not install such as loft light and water tap in garage. They didnt install shower in our family bath when we completed so we should have known that they have 'forgotten' about other stuff we paid extra as well. Again, no response to when the paid extras will be installed a year later. When the house survey was due they came to our house and promised all kinds of things as long as we recommend them to a friend. This is how they get their '5 star builder' review. We shouldnt have believed them, but we were first time buyers and didnt expect site managers to promise us things when they dont expect to follow thrpugh those promises. They do have nice house plans so if you consider buying a home from Bellway/Ashberry make sure you dont complete on house until they have actually fixed the main issues. They tend to rush people in on the last day of the month so it looks good for their financial quaterly end review, but please dont fall for this like we did. They will likely 'forget' all the outstanding issues few weeks later.

Ilze · 13 February 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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Great service

Great service. Tina is a very nice, friendly and very helpful lady. From the first time when we met her she was always looking after us very well. She explained the process and answered all the questions straight away. She is keeping in touch and updating us every week about progress with our reservation. Couldn't be more happy 😊 thank you

Monika · 10 February 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 1/5

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Do they actually want to sell houses?

So far the sales team/sales manger. Have been quite unreliable and hard to get hold off so far. If it wasn't for monies paid to other services mortgage advisors, solicitors ,surveyors etc we would probably of pulled out.

Mr · 5 February 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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Modern, professional and outstanding service

Our first meeting with Cathy was so professional and her knowledge and expertise were what cemented our decision to buy a house from her. Her enthusiasm, honestly and work ethic is outstanding and she put in over and above effort to ensure that every decision on the house was considered and at no point did she ever rush me and my partner and did not put us under any pressure. I have massive confidence in the build because of the reputation of Bellway as a builder.

Caroline · 31 January 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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Great service and knowledgeable people

As soon as we walked into the sales office we were warmly greeted by Cathy, despite not having an appointment. From then on she has been very helpful, directing us to nearby sites to view relevant show homes and helping us select suitable additions. Her knowledge and care taken were very helpful. She also arranged for us to meet the site manager who is clearly experienced with good attention to detail which was very reassuring. So far, it’s been a very positive experience.

Sue · 6 January 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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Exceptional Service from Ashberry Homes at Whitehouse Park - Kudos to India, Rob, Matthew, Harry, and Sean!

I recently had the pleasure of working with the outstanding team at Ashberry Homes at Whitehouse Park, and I cannot express enough how impressed I am with the exceptional service provided by the sales staff and site managers.India, Rob, and Matthew from the sales team were an absolute pleasure to deal with. Their professionalism, knowledge, and dedication went above and beyond my expectations. They were patient, attentive, and took the time to address all my queries and concerns. Their commitment to ensuring a smooth and transparent process truly stood out.Equally praiseworthy were the site managers, Harry and Sean. Their meticulous attention to detail and proactive approach made the buying process effortlessly smooth. They consistently went the extra mile to ensure that everything was not only up to standard but exceeded it. Their communication skills and willingness to address any issues promptly showcased a level of commitment that is rare to find.Overall, I am thoroughly impressed with the teamwork and dedication demonstrated by India, Rob, Matthew, Sean, and especially Harry. They have truly set a high standard for customer service and professionalism. I am beyond satisfied with my new home, and I wholeheartedly recommend Ashberry Homes to anyone seeking a reliable and reputable developer. Thank you, India, Rob, Matthew, Harry, Sean, and the entire Ashberry team, for exceeding expectations and making our home-buying process a positive and memorable one. Thank you for your outstanding service!

Amy · 4 January 2024 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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The service we got from Hollie was…

The service we got from Hollie was outstanding.

Gillian · 23 December 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 2/5

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Avoid this company at all cost

Plot 104 Ashberry Homes Church Fenton. Avoid this company at all cost. Particularly Poppyfields ChurchFenton. Lazy workmanship from men who don’t give a f…. About your house. We had a professional snag report and had 200 snags on it. Still waiting for the majority of them to be done 4 months later. The worst part is that we had our own flooring put in. We spent £5000 on it. Painters from the site have come in and slopped gloss paint all over it once. Then a second time emulsion splats everywhere. They’re just buffoons that don’t care as long as they’re getting paid.

Summer · 22 December 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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I was expecting the process of selling…

I was expecting the process of selling and buying to be very stressful, but how wrong was I. Ashberry have been very good at working behind the scenes with the whole process so far, leaving me to concentrate on the more mundane things with regards to the selling of my property and the buying of a new Ashberry home. Cannot fault them,and the service throughout has been superb.

Brian · 17 December 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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Been in our ashbury/bellway home…

Been in our ashbury/bellway home moreton, for 20 months , had a handful of minor problems, which were handled efficiently with communication from Emma and the team at northwest customer care at every stage, tradesmen who can communicate on a level you understand, that's the key , communication, everyone's expectations and experiences are different as are reviews.

John · 16 December 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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Staff have been amazing through the…

Staff have been amazing through the whole process. They made everything so easy for us, as we’re first time buyers. Couldn’t rate them high enough!

Kaya · 13 December 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 1/5

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Paid for a reservation

Paid for a reservation. Our buyers pulled out and Ashberry was unwilling to help keep the property off the market whilst we find another buyer, even when we was going to use Ashberrys selling scheme.

Matthew · 12 December 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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Customer service at Ashberry Homes, Bury St Edmunds.

Rating only, no written review.

Terry · 9 December 2023 · Ashberry Homes West Midlands Nuneaton

★★★★★ 5/5

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Friendly and helpful team

Friendly and helpful team. I’m pleased with the services received so far. Looking forward to completion soon.

Victor · 5 December 2023 · Ashberry Homes West Midlands Nuneaton