Trusted Agent profile
★★★★★
656 reviews across 3 offices and 2 platforms
Ashberry Homes West Midlands has three offices, in Stafford, Nuneaton and Solihull. Together they have 656 reviews on two platforms, rated 4.5 out of 5 overall.
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Ashberry Homes West Midlands's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotBoth girls at Trident Way site in…
Both girls at Trident Way site in Brough exceeded customer service - both assets to your company!!Apologies edited this as didn’t put their names Amy and HannahThank you!
Hello Niki, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience. From the start Ashberry showed no interest in their customers. Stand offish behaviour when I arrived without an appointment. Unwilling to put in wardrobes or tile the bathroom when I was willing to pay. At some point they decided they reached their yearly targets and didn't want me to complete for two months but didn't actually have the courtesy to tell me this. They knew that I was unable to complete in August and September as I had been keeping myself available to move for months based on the information that I had been receiving from Saxon Heath and their assisted mover company. Tanya, only told me about their targets when I called to find out why they were stalling. She has since refused to acknowledge this conversation, thereby implying that I am lying. In the end I had no choice but to pull out as I was ghosted by their assisted mover company, and their recommended solicitors constantly got everything wrong and caused nothing but problems. Ashberry have said they would return my deposit but it's now been 3.5 weeks and they are ghosting me also. I have never had to experience such constant incompetence and such unprofessional behaviour.
Hello Nicole, thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details, and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
5/5
TrustpilotGreat new build development
Very friendly staff that are more than happy to help. Lots of knowledge about the property Houses are set out very nicely
Hello, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
4/5
TrustpilotKatie the sales advisor has been very…
Katie the sales advisor has been very helpful with any questions asked and only a phone call away also we have found as both off us work the sales opening times have been very helpful as we only have weekends off thankyou
Hello and thank you for taking the time to share your experience! We are delighted to hear of the wonderful service you have received from your Sales Advisor, Katie! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this kind review. Many thanks, Team Ashberry
3/5
TrustpilotGarde's door is poor
Garde's door is poor; quality is poor; customer service is poor
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to your divisional team. Many thanks, Team Ashberry
5/5
TrustpilotRecently reserved our new Ashberry home…
Recently reserved our new Ashberry home the sales advisor went above and beyond to help us secure our new home very professional, helpful and such a quick and easy process. Thankyou we cant wait for completion.
Hello Georgie and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotMy experience has been positive every…
My experience has been positive every step of the way. Everything has been covered and explained efficiently and informatively and always courteously. Very professional and a pleasure to deal with Ashberry Homes.
Hello Susan and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
1/5
TrustpilotThey don’t deserve 1 star
Here’s an email I’ve just had to send to top management. I’m sure you can get a feel for how the company works. Please see attached photos. My shower is still on my landing since work to rectify your bodge job was completed on the 19th July. I am still disabled and I am still struggling to use the main bath to shower in.Also, where is the key to my house I left for the clowns onsite? Or is this another lost key and yet again you will be replacing my locks?I have no faith that this will be getting sorted soon. Unless you agree for me to use my own contractors and you pay the bills I will be seeking legal action. There were nearly 200 snags that needed sorting in this house before we moved in and more have been added along the way. Less than half have been completed in a year.Your company is a joke. If I don’t hear back from you in a timely manner things will be escalated.Regards,Plot 104Poppy Fields
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant Customer Care team.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
5/5
TrustpilotTanya at Ashberry sales development
Ashberry development in Bury st Edmunds. Tanya sales advisor was helpful, giving us ideas for our new house. Informative on what’s going on the development and what is around, informative about the house and process. Professional, helpful, polite and considerate. Tanya was available for all our questions and got back to us within hours. Great customer service from Tanya.
Hello and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Tanya! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotExceptional
Tanya has been the most amazingly helpful, friendly, and professional contact at Ashberry Homes during my house purchase keeping me in the loop at every stage of the process which was very reassuring.
Hello Ruth and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Tanya! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Team Bellway
5/5
Trustpilot👍Good service
Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotChristine
Good service
Hello Lee and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
1/5
TrustpilotIf you fancy a leaky house then you are…
If you fancy a leaky house then you are welcome
Hello Hayder and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
1/5
TrustpilotVery Bad Site Manger
I haven't even completed yet and I am disgusted with site manager at Church Veiw. Many things I have picked up and requested whilst visiting the plot, still nothing has been done. I have raised a complaint about these matters to head office which they acknowledged and sent an email over to the site, tagging in his manager and the sales office manager. The sales office called me, discussed the issues, documented them and sent them over to site to be sorted.I visited the plot again today for a demo and surprise surprise none of those issue have been rectify, on the email documented to the site, there was an issue specifically stated would be done by last Monday and yet again ignored. I was told by the assistant site manager that the site manager will be leaving the church veiw site on Thursday, probably to dodge dealing with my problems. I have raised these issues with the assistant manager, yet again promises have been made but will it get sorted, I have no confidence now.The overall experience after reserving the plot has been very poor. From a business which turnsover millions a year, the service is horrendous. How this guy is a site manager is a joke, very unprofessional, promises to lies. Not once when I've approached him has he documented these issues down, you tell him something, and brushes it off as soon as you leave.
Hello Sammy and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like you to be assured, your concerns will be passed along for investigation to your divisional team. Thanks again, Team Ashberry
1/5
TrustpilotMore like 1 star builder not 5 star
It would take me at least 5000 words to describe everything that has gone wrong with the house since our move in date, but the main problem here is Ashberry Homes/Bellway horrible customer service. Don't be fooled by the responses here, once you have completed on the house, forget about them fixing snags or responding to your messages or emails. A lot of our ongoing issues have been ongoing from our move in date. They promised they will fix them within a week, but they are still ongoing a year later and we receive no response from their customer service, site manager or even Bellway Durham managing director. Such as drafts and plumbing issues. We also paid for add ons that they did not install such as loft light and water tap in garage. They didnt install shower in our family bath when we completed so we should have known that they have 'forgotten' about other stuff we paid extra as well. Again, no response to when the paid extras will be installed a year later. When the house survey was due they came to our house and promised all kinds of things as long as we recommend them to a friend. This is how they get their '5 star builder' review. We shouldnt have believed them, but we were first time buyers and didnt expect site managers to promise us things when they dont expect to follow thrpugh those promises. They do have nice house plans so if you consider buying a home from Bellway/Ashberry make sure you dont complete on house until they have actually fixed the main issues. They tend to rush people in on the last day of the month so it looks good for their financial quaterly end review, but please dont fall for this like we did. They will likely 'forget' all the outstanding issues few weeks later.Update 03/07/2024: I can confirm that Ashberry Homes were very concerned about the bad review and got back in contact to do another list of issues that have been ongoing since our move in date. They were in contact for a short time and fixed a few minor issues, but are now back to ignoring us and not responding to emails or calls despite ongoing snags not being fixed. Do not complete on a property with them unless all major house snags fixed.
Hello Ilze and thank you for taking the time to leave this review. We are sorry to read of your experience and would like you to be assured, your concerns have been passed along for investigation to the relevant management team.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
5/5
TrustpilotExcellent attention and was available…
Excellent attention and was available to answer any questions. Treated like a valued customer, nothing too much trouble. Friendly and helpful show home member of staff
Hello Sue, thank you so much for this wonderful review. We wish you all the best in your new Ashberry home and would love to hear back from you once you’re all settled in. Thanks again, Team Ashberry
5/5
TrustpilotJust a nice experience buying a new…
Just a nice experience buying a new house with Robert on the Wickets in Northamptonshire, Robert has been very professional and informative, I would definitely recommend buying a new home through Robert and Ashberry Homes.
Hello Mark, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Robert. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home. Many thanks, Team Ashberry
5/5
TrustpilotFriendly and helpful
Rating only, no written review.
Hello Pam and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Many thanks, Team Ashberry
1/5
Trustpilot6 months late and lots for faults
We reserve a home with ashburry in February 2023 and told it would be ready June/July, August at the latest. Due to delays our home was ready till December 23.You would think with the extra time given to get the house ready they would be no issues but we have had over 30 issues with the property mainly down to poor works manship and a lack of care. To date we still have 7 outstanding which have been outstanding for months, we have raised dozens of email, phone call and txt. Often we don't get a reply, then we do we get told it will be sort next week never gets done.A very bad builder with very poor customer service.
Hello, thank you for taking the time to leave this review. We’re sorry to read of your concerns and we’d like to look into this matter further. We’ve requested some further information, and we’d appreciate if you could provide this information as soon as possible. We will require your development name and plot details, please. Many thanks, Team Ashberry
5/5
TrustpilotBuying an Ashberry home at Carrington…
Buying an Ashberry home at Carrington view and service has been outstanding. Lynsey at sales is so friendly, helpful and welcoming every time we see her. Gavin the site manager is very approachable. Extremely helpful and very knowledgeable on the build progress of our house. Mark (assistant) equally as helpful and very nice. Makes the process of buying our new house that more special.
Hello Mr Smith, thank you so much for your kind words regarding the service you received from the team at Carrington View. We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
5/5
TrustpilotHollie is brilliant at bourne springs
Me and my partner decided we wanted to purchase our first home together back in April! We wasn’t having any luck with style of houses and We was driving around everywhere to find different developers and viewing different show homes! And we was coming to a dead end! We just wanted our first home to be right! We then came across Ashberry homes in Bourne springs, hollie welcomed us in! We spoke about what type of houses we have looked at so far. And spoke about what styles we wasn’t so keen on! We was so happy that Hollie introduced us to the wisteria! We fell in love with this property! Soon as we got an accepted AIP we put a reservation down and got to choose a few upgrades! We got a call from our mortgage advisor on 18/06/24 to congratulate us as our mortgage application has been accepted! I really cannot thank Hollie enough! She has been so supportive through our entire journey! Me and my partner still view different show homes for inspiration and we haven’t come across anyone who’s been welcoming and helpful, as much as Hollie has been! Not only do We get excited to see the progress of the property we are also happy to see hollie! She always invites us in with a warm welcome! Amazing service! 20/10 thank you again Hollie! You really are a superstar Keri ☺️
Hello Keri, thank you so much for your excellent review!! We’re thrilled to hear of the outstanding service you received from your Sales Advisor, Hollie. This really is the type of feedback that we strive to ensure we received. We wish you all the best in your new Ashberry home and would love to hear back from you once you are all settled in. Many thanks, Team Ashberry
5/5
Trustpilot5 Star Service
Lorraine, Adam & Aly have been great at New Cardington, kept us informed throughout and guided us through the process of selling our home and reserving our new build. Fantastic service.
Hello Grant and thank you so much for your fantastic review!! We’re delighted to hear of the excellent service you received from the team at New Cardington Gate. We wish you all the best in your new Ashberry home and would love to hear back from you once you’re all settled in. Many thanks, Team Ashberry
5/5
TrustpilotGood Experience at Stargate Meadows
Gemma was very helpful and attentive to our needs. We are satisfied with the package agreed for our house purchase and we definitely recommend her to friends and family. Gemma fully explained everything and made the process of reserving our new property very easy.
Hello Laura and Chris, thank you for taking the time to leave this wonderful review regarding the service you received from your Sales Advisor, Gemma! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Stafford has the most, with 629 reviews rated 4.5 out of 5, followed by Nuneaton with 573.
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